Guest service managers are involved in supervising the guest service or front office team and ensure that the staffs are well prepared and informed of the guest arrivals. The various roles and responsibilities that are incorporated in the Guest Service Manager Resume include – providing exceptional service to guests right from check-in till check-out, overseeing guest service operations, supervising employees, delegating work tasks, scheduling shifts, keeping track of inventories and also keeping a tab on employee availability mainly during peak seasons.
To fulfill the above responsibilities, it becomes mandatory for these managers to possess these skill sets – excellent organizational and leadership skills, supervisory capabilities, customer focus, and knowledge of hotel management software, problem-solving skills and the ability to handle pressure situations. The minimum requirement to enter into this line of hospitality service is to have a degree in the field of hotel management or restaurant management or business administration or the related.
Objective : Looking to be your next successful general manager. Accomplishing this by developing a great team, increasing sales, and upholding brand expectations and standards. Highest sales increase over the prior year for the brand within my company. Approach is simply enforcing company standards and procedures, and passing in the mindset of taking care of the customer.
Skills : Proficiency With Microsoft Office. Including Word,.
Description :
Each morning open all the registers make sure each is at the current amount and have enough change.
Make sure all the doors are open and are ready for the day.
Help run the gift shop marking sure everyone is providing outstanding customer service.
Monitor guests to ensure safety and help customers with any and all questions.
Often booking birthday parties and field tips Each night close down all the registers making sure each register is that exactly even amount collecting all the deposits.
Filling out paperwork for both daily totals and daily deposits.
Train new employees on how to answer phones and the proper use of the registers.
Taking proper inventory and organizing gift shop and inventory rooms.
Experience
2-5 Years
Level
Junior
Education
Diploma
Assistant Guest Service Manager Resume
Headline : High energy individual with the knowledge of great customer service and business operations. Strive to be efficient, quick and professional. Able to multitask and can handle the pressure of strict deadlines. I am skilled in quickly handling customer transactions and making sure everything is correct. Dedicated employee who works hard at assuring that my team members along with myself are happy while working and that we are doing everything in our power to assure our customers are satisfied.
Skills : Proficiency with Microsoft Office. Including Word,.
Description :
Managed and worked the front desk of the resort.
Made weekly schedules for employees.
Did the planning and organizing of the guest activities.
In charge of the lost and found department for the resort.
Log items left behind and mail them back to the guests using the UPS site.
Ran the resort gift shop in which rang up customer purchases, did product ordering, pricing, display, stocking, and did inventory for the shop once a month.
Reconciled the till at the beginning and end of my shifts.
Able to train and help employees flourish in their positions.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Guest Service Manager/Administrative Assistant Resume
Summary : Self-motivated, enthusiastic professional with experience in the retail, hospitality, health care, and outdoor recreation industries. Extremely quick learner with the eagerness to improve and succeed. Experienced with business management, sales and budget planning, staffing, and people development. Exceptional time-management skills.
Skills : <div>Patience, compassion and empathy, A passion for customer satisfaction.</div>
Description :
Keep records of materials filed or removed, using logbooks or computers.
Compute sales prices, total purchases and receive and process cash or credit payment.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Answer questions regarding the store and its merchandise.
Demonstrate use or operation of merchandise.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Inventory stock and requisition new stock.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Guest Service Manager II Resume
Headline : On time and detailed orientated with strengths in customer service, computer skills, and various office work. Long term commitment is very important to me in a career. Goals are to go above and beyond my job duties to better myself while becoming an asset to the company.
Successfully managed the activities of guest services team members.
Addressed negative customer feedback immediately.
Scheduled training for the guest service team and the sales floor.
Ordered office supplies for the whole store.
Accessed the money in the safe to send out to accounting.
Attended morning managers meeting and sent out their numbers.
Sent out conference call numbers and numbers from the previous weekend.
Helped train new hires on our computer system and set up their information.
Experience
5-7 Years
Level
Executive
Education
Diploma
Guest Service Manager III Resume
Headline : Hard-working and will not give up easily on anything. I believe that hard work and dedication is necessary to accomplish the goals I have set for myself. Currently manager at the Hampton Inn and my top goal is to soon achieve business degree.
Skills : Social Media Manager, Customer Service, Inventory Management, Creative Planning, Management.
Description :
Procured direct bill accounts for incoming business.
Process invoices and handles collections on all accounts.
Created a consistent scheduling system based upon availability and labor standards.
Trained employees on Fosse, OnQ, and customer service standards on all shifts.
Supported staff when short-handed in areas of the hotel Support sales reps in opening new accounts and upgrading existing service.
Maintained consistent inventory control with shipments incoming and outgoing.
Quickly and effectively solve customer challenges.
Experience
5-7 Years
Level
Executive
Education
Music Production
Guest Service Manager/Desk Clerk Resume
Summary : Experienced hospitality professional with knowledge in routine administration of hotel functions to ensure best performance and in guest relations particularly in generating friendliness and finding solutions to guest requirements and concerns. Working knowledge of both the front desk property management system and the property reservation system. Skills in managing information and processes both up and down.
Skills : Typing, Microsoft word, Multitasking.
Description :
Provide quality customer service to each and every guest.
Check guests in and out at a comfortable speed for the customers.
Handle customer complaints and compliments.
Handle the cash register for cash paying guests.
Keep the front desk and lobby clean at all times during my shift.
Handle the schedule and in charge of housekeepers while working.
Oversee the daily operations of the Guest Services Department.
Experience
7-10 Years
Level
Management
Education
Para medicine
Guest Service Manager II Resume
Objective : Highly accomplished, versatile and respected professional with over Thirty years extensive accomplishments within diverse environments utilizing exemplary management, analytical, organizational, and people skills. History of accepting full accountability for divisional direction and strategic management, development of new services and operations, and revenue performance and enhancement strategies.
Skills : Microsoft Office.
Description :
Scheduled appointments for guests over phone and by pre-booking after current services finished.
Performed confirmation calls for the next day's business.
Offered guest water, coffee or tea during their services.
Rang up guest in register after their services.
Ordered, received and stocked all retail and back-bar supplies.
Closed the register and ran reports for the day after closing.
Kept all weekly, monthly, and quarterly reports up to date.
Kept the salon swept and all retail areas clean.
Experience
0-2 Years
Level
Entry Level
Education
Diploma
Guest Service Manager Resume
Headline : I am a high energy individual with the knowledge of great customer service and business operations. I strive to be efficient, quick and professional. I have the ability to multitask and can handle the pressure of strict deadlines. I am skilled in quickly handling customer transactions and making sure everything is correct. I am a dedicated employee who works hard at assuring that my team members along with myself are happy while working and that we are doing everything in our power to assure our customers are satisfied.
Skills : Microsoft Office.
Description :
Current Managed team of 15-20 team members.
Processed guest payments for room charges, food and beverage charges and phone charges.
Greeted and registered guests and issued room keys.
Recommended top dining and entertainment options for guests in the Geneva, NY area.
Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
Monitored room availability using Opera Property Management System.
Delivered requested items to guests' rooms.
Monitored the appearance and performance of the front desk staff.
Experience
5-7 Years
Level
Executive
Education
Tourism Management
Sr. Guest Service Manager Resume
Summary : Friendly, punctual and enthusiastic team player; highly effective at anticipating and accommodating customer needs. Looking to extend my knowledge and broaden my horizons.
Skills : Customer Service Skills, Microsoft word, powerpoint.
Description :
Maintained high standards of cleanliness and sanitation.
Maintained clean dining room, lobby and service areas at all times.
Routinely carried large loads of dishes to kitchen for washing.
Stocked and maintained cleanliness of stations.
Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
Routinely removed trash and debris from restaurant.
Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
Experience
7-10 Years
Level
Senior
Education
High School Diploma
Guest Service Manager I Resume
Summary : Professional focused on greeting all customers in a friendly, welcoming manner. Seeking added responsibilities to help restaurant operations run smoothly. Guest Service Manager with excellent communication skills and rapid and precise customer service skills.
Skills : Opera, OnQ, Microsoft Office, Excel, Hotel Planner, Cvent, Customer Service.
Description :
Gaining sales leads and surpassing sales targets on a daily basis.
Seeking repeat business and increasing brand loyalty by using my excellent communication skills to engage and build a rapport with clients.
Dealing with administrative work which was inclusive of scheduling rotas, stock-taking and setting budgets, providing and enforcing staff training, programming the till software and system, used and designed databases and spreadsheets to improve resource management.
Have extensive knowledge of a wide range of I.T.
Individually overcoming challenging situations in a diplomatic and positive way.
Dealing with customer complaints in a professional manner to ensure their custom would not be lost.
Mentoring by setting an enthusiastic and encouraging tone for the work-force to follow and ensuring co-operation is always number one priority within the team in order to obtain and deliver excellent customer service.
Experience
10+ Years
Level
Management
Education
English And Science
Sr. Guest Service Manager Resume
Summary : To provide an outstanding customer experience from my team and myself through proper training in a clean well maintained facility. Also, to always be learning and teaching new technics to be growing and improving continuously.
Skills : Budget management, schedule writing, managing a large team, outstanding customer service skills, strong verbal skills and communication skills.
Description :
Overseas daily activities of reservations and the front desk team to ensure related operations run smoothly and efficiently; ensures team is compliant with the Promise guest service values and Spa and Salon Standards.
Monitors booking reports and calls for individual and team performance statistics and provide training and coaching as needed.
Acts as MOD including and not limited to open and closing responsibilities.
Assists with sourcing and interviewing guest service staff.
Effectively communicates job responsibilities and performance expectations and develops and motivates guest service representatives through training and ongoing coaching to ensure compliance with Company standards and protocols.
Ensures all GSR's develop a thorough knowledge of all services and packages.
Responsible for setting weekly guest service schedules and setting up training for technical staff.
Experience
7-10 Years
Level
Consultant
Education
Diploma In Travel
Guest Service Manager Resume
Objective : To obtain a position that will allow me to use my analytical background, expert customer service, mentoring, organizational and teaching skills.
Skills : Computer, telephone, customer service, and managing skills.
Description :
Responsible for assisting the General Manager and the operation of the front desk at a property in excess of 120 rooms.
Mentored, trained and evaluated the performance of a varied staff.
Provided attentive, courteous and efficient service to all guests.
Works to maximize room revenue and occupancy at all times.
Ensured all new employees are trained to Value Place standards.
Handles audit and payroll procedures within the entire staff.
Managed and resolved guest problems and complaints as quickly as possible.
Responsible for day-to-day coordination and administration of tasks by ensuring quality and productivity standards are maintained while meeting management schedules.
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