Service Officer Resume Samples

The Chief duty of a Service Officer is to attract potential customers by undertaking a variety of tasks like answering product/service questions, suggesting information, and processing orders. The other associated tasks are listed on the Service Officer Resume as follows -answering customer’s questions through the phone or in-person; pitching ideas for enhancing customer service, directing customers to online resources, updating customer records in systems, developing a rapport with customers, encouraging customers to complete surveys, and attending staff meetings.

This job is open to those depicting these skills and qualifications – strong phone handling skills, familiarity with CRM best practices, customer service orientation, a track record of over-crossing sales quota, ability to generate sales leads, knowledge about company’s products, and marketing knowledge. A high school diploma or GED is mandatory, but an associate-s or bachelor’s degree will be preferred.

Service Officer Resume example

Service Officer Resume

Summary : Able to overcome challenges which would arise occasionally on the job; a team player, supportive of both superiors and subordinates in order to achieve the laid down goals of the organization.

Skills : Strong Communication, Problem -solving Skills.

Description :

    1. Ruled and regulation of the company Monitors the bow thrusters, machine room, and cooling pumps.
    2. Monitored their temperature and pressure, and their electrical parts.
    3. Valved and pipes for leaks and cracks. Basically to make sure the machines are working properly.
    4. Read pressure and temperature gauges or displays and record data in the engineering log.
    5. Lubricated machinery, equipment, and engine parts, Such as gears, shafts, and bearings.
    6. Examined machinery for specified pressure and flow of lubricants.
    7. Assisted engineers in overhauling and adjusting machinery.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Management


Service Officer II Resume

Headline : Customer Service Officers offer guidance and assistance to the customers of a company in order to maximize loyalty and satisfaction. Common responsibilities listed on Customer Service Officer.

Skills : Leadership, Management, Budgeting, Training Officer.

Description :

    • Reduced overall operating expenses by over the previous year.
    • Created workflow improvements that allowed the transition to a two-shift operation.
    • Managed relocation of cash reconciling unit resulting in fewer employees accepting severance packages.
    • Communicated with Operations, Armored Courier Services, Account Administration, and Corporate Customers.
    • Audited and reconciled customer analysis charges, resulting in the retention.
    • Conducted over annual forms and procedures training sessions for corporate customers.
    • improved Bank of America's ability to provide quality service to the customer.
    Years of Experience
    Experience
    5-7 Years
    Experience Level
    Level
    Executive
    Education
    Education
    B.A


Service Officer/Representative Resume

Summary : Looking to secure a position with a well-established organization that will enable to utilize dynamic linguist skills within a Project Management position with a focus on Team Leadership..

Skills : Bilingual, Healthcare, Banking, Administrative , Team Building.

Description :

    1. Managed client's expectations immediately upon arrival to the financial center.
    2. Provided ongoing coaching to Financial Associates to effectively identify referral opportunities.
    3. Contributed ideas for success in ongoing campaigns.
    4. Identified customer's needs in order to effectively refer bank products and services.
    5. Recognized with numerous Service Awards for Excellence, customer service, and initiative.
    6. Administered oaths and affirmations, took affidavits and depositions.
    7. Translated financial documents from Spanish to English and vice versa from a variety of sources.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Insurance

Service Officer III Resume

Summary : Efficient administrative professional with over experience in the bank and retail industries, including experience in personal banking, branch management, training, customer service and operations.

Skills : Correctional Services, Research and Analysis.

Description :

    1. Responsible for implementing service and sales plans.
    2. Backed up to operations manager and financial center audits.
    3. Opened, maintaining, auditing safe deposit boxes.
    4. Backed up to the business manager.
    5. Balanced/audited automatic teller machines.
    6. Prepared financial center for opening and closing.
    7. Ran a teller cash drawer, daily bank operational reports.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Management

Service Officer/Co-ordinator Resume

Summary : To secure a position as a team player that will benefit from sales and customer service experience. A position where skills and experience can be effectively utilized to increase and achieve company goals.

Skills : Hardworking, Detail oriented, Fast learner.

Description :

    1. Managed clients' expectations upon arrival to the World Headquarters branch by providing prompt and courteous service.
    2. Maintained clear consistent leadership on all service matters.
    3. Resolved mail banking issues promptly and efficiently.
    4. Resolved fraudulent issues for client accounts as well as reconciled accounts.
    5. Conducted staff training on various Citibank banking products.
    6. Incorporated all banking initiatives into the sales process, consistently exceeding referrals and sales goals.
    7. Identified and pursued cross-sell investment opportunities.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Liberal Arts

Service Officer/Executive Resume

Objective : Experience as Medical/Office receptionist. 6 year experience in customer service. Transmitted information and documents to customers, using computer, and mail.

Skills : Secretarial, Management.

Description :

    1. Resulted this in a comprehensive understanding of the fundamentals of case management.
    2. Performed regular file maintenance, implemented the individual programs, and treatment plans.
    3. Worked cooperatively with the business community in the effort.
    4. Developed job opportunities within the community.
    5. Supported consumers in their efforts to remain gamefully employed.
    6. Received training on matters related to patient confidentiality and crisis intervention.
    7. Performed these duties independently as well as part of a multi-disciplinary team.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Masters

Lead Service Officer Resume

Headline : Assembled Files and maintained records. Provided support to callers by promptly answering incoming telephone calls; determining nature of business and directing callers to appropriate destination.

Skills : Customer Service, Sympathy, Polite, Patient, Learn To Work.

Description :

    1. Deposited accounts, online banking, check coverage, debit cards, and credit products.
    2. Cross-sold banking products to the client. Supplied management, client relations, and managing accounts.
    3. Researched and provided solutions for problem accounts.
    4. Coached new employees, knowledge management, and credit card services.
    5. Provided day-to-day servicing to Commercial and Consumer Market clients in the Financial Center.
    6. Referred clients to other sales segments as Mortgages, Insurance, and Investments.
    7. Drove client satisfaction by providing quality service and delivering on the company values.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Architecture

Associate Service Officer Resume

Headline : Seeking a position where can utilize organizational and communication skills in order to contribute to the successes of the company. Managed and negotiated current/new accounts.

Skills : Customer Relations, Microsoft, Banking.

Description :

    1. Supported Financial Center Operations Manager by assisting with reports and activities.
    2. Audited and completed Financial Center end of day procedures.
    3. Delivered the optimal customer experience and added value to the financial center bottom.
    4. Referred to consumer and business banking customers as appropriate.
    5. Resolved complaints/issues on behalf of customers promptly and effectively.
    6. Prevented client attrition by managing service issues, resulting in high balances.
    7. Awarded multiple recognitions for service excellence during secret shop surveys.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business Management

Asst. Service Officer Resume

Headline : Highly motivated individual looking to merge sales and financial services background. Conducted over 35 annual forms and procedures training sessions to corporate customers.

Skills : Technical Skills, Analytical Skills.

Description :

    • Managed and negotiated current/new accounts.
    • Developed and administered new operational processes.
    • Organized and processed account receivables.
    • Monitored computer applications and answering telephone calls.
    • Developed communication skills while working with customers.
    • Facilitated and coordinated training to employees on marketing and customer service.
    • Participated in different workshops and professional seminars.
    Years of Experience
    Experience
    5-7 Years
    Experience Level
    Level
    Executive
    Education
    Education
    Diploma

Service Officer Resume

Objective : Technically inclined, detail-oriented, and success-driven professional armed with wide-ranging experience in banking operations, relationship management, recruitment, and client services.

Skills : Customer Service Oriented, Relationship Management.

Description :

    • Serviced by targeting the needs of current and potential clients.
    • Managed money effectively and reported transactions in personal records and company databases.
    • Oversaw various shipping processes, ensuring orders were accurately filled and sent out on time.
    • Gathered and documented best practices and delivered significant case stories.
    • Managed transactions including new accounts, customer service, and operations.
    • Oversaw customer service functions and resolved problems within the authority range.
    • Acquired and retained clients through positive and efficient customer service.
    Years of Experience
    Experience
    2-5 Years
    Experience Level
    Level
    Junior
    Education
    Education
    Business Administration