As a Regional Support Specialist, the individual will provide operational support functions and work for hand in hand with the management to ensure that all requirements of the business are fulfilled efficiently. Major roles and responsibilities are listed on the Regional Support Specialist Resume as – troubleshooting and solving IT issues, communicating with coworkers to diagnose problems, installing and configuring hardware and software, talking to coworkers through the process of fixing technical issues, documenting common support procedures that coworkers can follow, and providing support remotely when necessary.
To be successful in this role, one should have a deep understanding of computers, hardware components, software issues, and network technologies. Top candidates will have an affinity for excellent customer skills, good interpersonal skills, and prior work experience in a technical support role. Most candidates have a high school diploma or GED, and work experience, however, many companies prefer to hire those having a degree in relevant fields.
Headline : A dedicated, responsive, motivated, innovative problem solver, and decision maker looking for a position where I will be able to challenge myself by using my skills, knowledge, and drive to become a successful part your team.
Skills : IT Technician, Music Teacher.
Description :
Responsible for a multi-state nationally known REIT property management company.
Oversaw 14 properties with heavy travel to five states; handled audits, computer support, on-call 24/7.
Interacted with investors and owners of these properties to ensure goals were met in a timely manner.
Provided accounting support to 25 apartment communities throughout the Southeast Region.
Trained and completed orientation for all new hires in the various states.
Traveled to locations, responsible for acquisitions, sold properties which involved meeting due diligence.
Worked with regional managers to ensure that technicians were properly routed to customer homes and routed technicians to customer homes.
Experience
5-7 Years
Level
Executive
Education
MS
Regional Support Specialist Resume
Summary : Multi-Industry Regional Support Specialist Professional, including Banking and Healthcare Over 15 years of experience that includes positions in Banking/Financial Services, Mortgaging, Office Administration, Customer Service, and IT. Consistently meet and exceed assigned goals. Recognized as a Top Performer in multiple positions.
Promoted to join the Strategic Enterprise Accounts team.
Delivered solution-based training and contributed to on-site deployments for customers on use of flagship products, including Telenav GPS Navigator and Telenav Track Mobile Workforce Management Solution.
Logged customer issues into Siebel CRM daily.
Aided Sales Manager in sales activities across 2 states.
Completed on-site deployment and training sessions.
Expanded customer relationships through sales of additional products and services.
Increased regional sales through participation in trade shows; presented product education and demonstrated products to several high-profile wireless industry companies.
Experience
10+ Years
Level
Senior
Education
Associate Of Applied Science In Psychology
Regional Support Specialist Resume
Headline : To obtain employment with your agency; and to work above and beyond the agency's expectation in providing exceptional services for the clients I serve; to ensure that families and children have a better quality of life.
Skills : Leadership, Communication, And Collaborative Practices.
Description :
Worked at a Regional Support Specialist for Priority Schools Bureau at NM PED.
Processed inbound and outbound calls including entry of data involved for potential service.
Assisted technicians with data for daily duties.
Addressed any technical issues customers may have and resolve in a timely manner.
Oversaw house and van maintenance, equipment organization while contributing to the European-wide Logistics and Transportation schedule.
Reduced percentage of customer churn by providing customer follow-ups, additional training, and continual support.
Improved the knowledge and capabilities of multiple training participants.
Experience
5-7 Years
Level
Executive
Education
Diploma
Regional Support Specialist Resume
Headline : As a Regional Support Specialist, responsible for Assisting with Benchmarking results, setting meetings and order materials, Researching and providing up to date information on industry, firm/relationship changes to the sales team, Providing relevant firm information and industry info for RMs to leverage in the sales process.
Skills : Medical Billing And Coding, Customer Service, Administrative Skills.
Description :
Supported SVP, along with Regional Dir Compliance (whatever Cathy's title is), on clinical compliance, training, processes, and implementation, as assigned.
Support edSVP on operations compliance and implementation, as assigned.
Deployed to assist in opening new buildings.
Filled in for absent or vacant ED or DON positions as needed.
Assisted communities with all operations tasks, including, but not limited to: Vitals, training, state inspections and plans of correction, on-boarding new personnel, new software or program implementation, process improvement, and coaching.
Processed statements and invoices with a focus on the alcohol vendors and satisfied unique requirements and compliance for 10 states.
Performed quarterly audits on 100+ vendors that had National Pricing Agreements.
Experience
5-7 Years
Level
Executive
Education
MS
Regional Support Specialist Resume
Summary : Dedicated and focused US. Air Force Veteran with 8+ years of experience in administration, data entry, customer service, supply chain, preparation of presentations, managing inventory, generating reports and logs, while maintaining the utmost confidentiality of all PII. Excels at multi-tasking, prioritizing, and service before self. Associates in Business and currently completing Bachelors of Science in Business. Expert in excel and all other Microsoft Office software .Other areas of expertise include:.
Skills : Microsoft Office, Powerpoint, Excel, Technical Support, Technical Support, Customer Service, Customer Service, Supply Chain, Supply Chain, Inventory Control, Inventory Control, Microsoft Access, Microsoft Outlook.
Description :
Maintained detail administration and procedural processes that reduced redundancy while improving accuracy and efficiency to the organizational objectives.
Prepared new member records in the system, outgoing correspondences, and maintained records of old and new members all in a timely manner exhibiting excellent time management skills.
Provided customer service skills while assisting in all areas of administrative work including data entry, receptionist duties, filing, logging, research, and development.
Worked daily with Microsoft word, Excel, and Outlook.
Utilized computer software programs to prepare, format, and proofread all correspondences, forms, and reports while maintaining and establishing filing systems.
Used Microsoft Excel Microsoft Office Microsoft Outlook Company Database.
Provided financial and administrative support for the units of the Specialty Coffee and Restaurants Divisions in 10 States.
Experience
7-10 Years
Level
Management
Education
B.S. In Business Management
Regional Support Specialist Resume
Objective : A proven Regional Support Specialist professional with experience in leading cross-functional teams from the operator to Senior Manager level, mentoring Green Belt projects, teaching Lean Six Sigma classes, leading direct and non-direct reports, developing department strategy, and driving complex projects in support of executive strategy.
Skills : Planning Skills, Troubleshooting.
Description :
Worked with the Priority Schools Team to develop support for principals and teachers.
Experienced stack and rack of network devices, storage and firewall appliances.
Network designed of virtual servers, blade server.
Supported hardware and software operations at the credit data center and 137 branches including more than 160 Novell servers that provides 24/7 service to 1000 employees.
Provided technical support to regional administrators in daily operations.
Provided Novell Netware Operating Systems support, file server installations, and technical consultation.
Performed OASIS System (SQL 2000 based) installs and upgrades for new and existing customers as well as troubleshoot and repair issues for existing customers.
Experience
2-5 Years
Level
Junior
Education
MBA
Regional Support Specialist Resume
Headline : As a Regional Support Specialist, responsible for Distributing and collecting client agreements for pricing and benefit offer delivery, Consulting with firms on benefit offer and the invoice submission process, Building active relationships with internal service partners to jointly deliver outstanding client service.
Skills : Microsoft Word, Excel, PowerPoint, Adobe Illustrator, InDesign, Photoshop, 70 WPM.
Description :
Provided marketing and internal support to Regional Product Specialist and Regional Vice President in the Mid-Atlantic and Southeastern US Regions Front Desk Receptionist.
Managed onsite client service and first voice customer communications.
Coordinated in-office meeting schedules.
Maintained a presentable and professional lobby environment for in-office visitors.
Handle frequent overflow from other team members on an as-needed basis.
Maintained Unix/AIX systems Install and Maintain Windows Server infrastructure (2000, 2003) Install and maintain network switches and routers.
Managed Active Directory for a 14,000+ user base Configure and troubleshoot a wide variety of proprietary computing platforms covering such areas as proofing, film production, RIP processing for plate imaging to press, etc.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Arts
Regional Support Specialist Resume
Objective : Accomplished, results-oriented U.S. Navy Operations Specialist, with over six years of leadership and management experience, Ready to transfer versatile knowledge and skills to a career in the private sector, Bilingual in Spanish and English with proven success in operations /administrative management.
Skills : Supervising Skills, Operational Skills.
Description :
Collected information from requisitions in order to facilitate timely specimen processing.
Identified, communicated, and immediately reported any service or billing issues or customer complaints.
Provided regular follow-ups and refresher training to customers as directed by Regional Manager.
Provided management with regular site reports.
Planned and executed visits as directed by Regional Manager to existing accounts in the region.
Partnered with Sales Representative, Customer Support Specialist and all other field and corporate employees to ensure excellent and on-going customer and field support.
Maintained rapport and ensure high level of customer service for 10 casinos throughout Arizona and New Mexico, with a recurring revenue base of $1.5 million.
Experience
2-5 Years
Level
Executive
Education
Bachelors Of Arts In Liberal Arts
Regional Support Specialist Resume
Headline : Highly qualified Regional Support Specialist with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Monitored support calls through the support desk and assisting in resolving issues in addition to meeting with customers on a quarterly basis.
Provided excellent customer service, manage customer expectations, and work to reduce customer churn.
Provided technical assistance to customers via email, phone, or remote connection to their computer.
Performed root cause analysis on customer issues.
Maintained a knowledge base of all product documentation.
Developed and maintained tools for diagnostics and troubleshooting.
Worked with engineering to improve product quality through feedback on beta releases.
Experience
5-7 Years
Level
Executive
Education
MS
Regional Support Specialist Resume
Headline : Regional Support Specialist with Fortune 500 Company experience offering creative analytical and management skills. Carried full P&L management and reporting responsibility, directed vendor relations, and coordinated menu development analysis for the division. Consistently drove superior bottom line growth through quality and consistency. Excelled in training and developing top talent. Managed compensation and benefits for 100+ managers. Maintained a strong relationship with 160+ vendors including AP/AR,.
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