A Dispatch Assistant will act as a communication point for emergency and non-emergency calls. The job duties include receiving requests, transmitting messages, and tracking vehicles. A well-drafted Dispatch Assistant Resume indicates the following core duties and responsibilities – receiving emergency and non-emergency calls and recording significant information; addressing problems and requests by transmitting information or providing solutions; monitoring the route and status of field units for coordinating and prioritizing requirements, and entering data in the computer system and maintain logs and records of calls and activities.
The most sought-after skills for the post include the following – proven work experience, tech-savvy with knowledge of relevant methods; fast typing with experience in data entry; knowledge of procedures and guidelines for emergencies; proficiency in English; sound judgment and critical thinking; and excellent communication skills. A high school diploma or GED is a minimum requirement for this post.
Summary : Communicating via phone, email, fax & text, and also Planning and establishing transportation routes, including equipment-specific loads for the trucks & customers, and also Establishing repair appointments with the contracted-in-house service provider or a vendor garage, per procedures.
Responsible for processing all accounts, submitting balanced monthly reports.
Received check/cash payments from customers and owner/operators.
Called on collections, informing & working with customers on their accounts, ensuring all accounts are paid & current.
Assisted customers both in-person and on the phone with questions and concerns.
Dispatched 22-25 trucks per day.
Scheduled pick-up and delivery appointments.
Maintained contact with both driver and customers to ensure each load is scheduled & delivered on time.
Experience
10+ Years
Level
Senior
Education
Associates in Business Marketing
Dispatch Assistant Resume
Summary : Over 17 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, to reach first call resolution. Customer-focused customer service professional with strong in-bound and out-bound call center experience. Possess solid computer skills, team leadership, motivational and coaching skills.
Skills : Microsoft Access, Mangaing Skills.
Description :
Field calls from internal and external customers in SC, NC, GA, FL, AL, MS, TN & KY regarding vehicle maintenance and vehicle repair requests.
Entered in eFoss (computer software application), the client's vehicle number, a description of vehicle trouble or service requests, and task code(s).
Verified the following client (drivers/users) information on every request and purchase order.
Input address where the vehicle can be located for repair, if different from parking location, and hours of availability.
Directed internal clients (drivers/users) to predetermined service providers that do not need roadside assistance.
Located and authorized services from suppliers not listed in the eFoss system or vendor-approved list.
Provided support to garages in the administration of job scheduling, completions, and reports.
Scheduled transport for vehicles in need of maintenance and repairs from various locations.
Experience
7-10 Years
Level
Management
Education
Diploma
Dispatch Assistant Resume
Headline : Looking for a position with an inviting and upbeat company where one has an opportunity to grow to the full potential. Highly organized, self-motivated, and proficient with computers.
Skills : Microsoft Office, Microsoft Word, Microsoft Works, Exel, Power Point, Load Tech, Oracle, Multi-phone Lines, 10key.
Description :
Entered work orders received by fax or emails.
Called customers to set appointments and confirm pickup/delivery information.
Assisted in the dispatch of drivers by providing them with all the information needed to complete their scheduled appointments. ie, pickup/delivery location, appointment date/time, reference #s, etc.
Called drivers to confirm appointments are met in a timely manner.
Railed bill containers for drivers Call our customers to get approval for additional charges such as wait time, extra stops, etc.
Entered driver pay into loads.
Filed work orders Assist billing department when needed by helping process driver's paperwork for payroll and invoicing.
Assisted billing department with the filing of invoices and container interchanges.
Experience
5-7 Years
Level
Executive
Education
BA in Psychology
Dispatch Assistant Resume
Objective : Excellent customer service skills Computer literate; MS Word, MS Excel, Oracle Supervisory experience Quality control experience General office skills Shipping and receiving experience AS 400 Ability to work well under pressure Knowledge of warehouse operations Knowledge of dock/ terminal operations+.
Skills : Data Entry, Typing.
Description :
Assisted freight broker.
Maintained all levels of billing, account receivable.
Dispatched 15 drivers.
Created all driver's paperwork.
Tracked drivers and freight for Brooker.
Assisted with owner-operator questions to ensure freight delivered on time.
Assisted outside Brooker with quotes.
Experience
2-5 Years
Level
Junior
Education
Associate's in Business Management
Dispatch Assistant Resume
Headline : Seeking a position in Dispatch Assistant that will incorporate Geographic Information Systems and Religious Studies specialization with emergency response planning and preparedness.
Skills : Microsoft Office, Word, Excel & PowerPoint, Type 60 WPM, CITI Certification, NVivo, ArcGIS 10.
Description :
Interacted with other departments for transfer of information required for handling customer telephone activities.
Received and recorded trouble clearance information from maintenance employees.
Decided priority of trouble report clearance.
Performed call-outs to persons or other work groups or vendors to clear troubles and maintains logs of their response performance and safety.
Managed various alarm conditions and refers to various work groups for clearance.
Dispatched trouble/orders by telephone to an outside technician.
Provided information such as customer name and address.
Experience
5-7 Years
Level
Executive
Education
BA in Religious Studies
Dispatch Assistant Resume
Summary : Hardworking, reliable, and dedicated professional, who is well detail-oriented. Self-motivated individual, with a strong work ethic, and effective customer relation skills. A team player who also functions well independently; leadership quality with excellent communication skills, and the ability to plan, and coordinate events.
Skills : MS Office, Planning Skills, Technical Skills.
Description :
Dispatched work to and takes close-outs on completed service orders.
Worked with field technicians on service repair calls, from field repair forces.
Input data into appropriate mechanized systems, maintained records, and log of working time.
Reviewed service orders to determine types of service and equipment ordered by customers.
Prepared time and material reports which include; completion of required cable data for mechanized systems; input miscellaneous records; files; and performs other routine clerical duties as required.
Communicated with customers occasionally about service orders or troubles and other installation repair matters.
Dispatched technicians from home in certain emergency situations.
Experience
10+ Years
Level
Senior
Education
BS in Criminal Justice
Dispatch Assistant Resume
Summary : Seeks to work for a growing company with the ability to learn and move up the chain of command. Dealing with customers and making different types of transactions, as well as monitoring other employees, qualify to become a great asset to the company.
Skills : Typing 75 wpm, MS Word, Transcription.
Description :
Answered phone calls from brokers and drivers.
Assisted drivers with directions to destinations in 48 states over the phone.
Spoke to load brokers regarding load details in order to dispatch drivers.
Faxed applications and other documents to brokers.
Filed load documents for record-keeping.
Scanned documents for emailing.
Assisted in payroll for technicians.
Followed up with customers and services.
Collected payments on current and older accounts.
Experience
7-10 Years
Level
Management
Education
HS Diploma
Dispatch Assistant Resume
Headline : Seeking an opportunity with a growing company that allows using skills and professional experience to be an asset to the organization.
Skills : Microsoft Office, Negotiation, Typing, Data Entry, Remote Work, Customer Service, Written Communication.
Description :
Provided clerical assistance to President, Dispatch Manager, and Dispatchers.
Created and updated excel spreadsheets for reports, opened and sorted mail, answered telephones in the dispatch area.
Assisted dispatchers by distributing truck keys to drivers, retrieving and printing route information, and covering runs as needed by contacting drivers on call.
Researched and completed route discrepancy reports (5500s) and ensured appropriate contractor responses were received within the designated time frame.
Updated extra trip report (5397S) and verified mileage for payment.
Trained clerical staff to assist with coverage for dispatchers during second and third shifts.
Demonstrated communication and interpersonal skills as they relate to interaction with customers.
Worked cooperatively with managers, colleagues, and customers.
Scheduled and dispatched trucks to appropriate locations, using radios, telephones, and computers.
Experience
5-7 Years
Level
Executive
Education
HS
Dispatch Assistant Resume
Objective : Dispatch Assistant is responsible for acquiring a variety of products for distribution to the store. Works directly with the store manager and other staff to arrange for delivery of products for sale to the customer.
Skills : 50 WPM, Professional Phone Etiquette, Excellent Communication, Customer Service / Soft, Complex Dispatch And Scheduling, Strong Computer, Microsoft Office Suite, Oracle Based Financial Systems, Safeguarding Company / Client Information.
Description :
Prepared work orders and monthly preventative maintenance paperwork.
Audited service reports for the previous week's work ensuring accuracy.
Closed complete work orders in a terminal-based program.
Transferred work orders to accounting in preparation for the billing cycle.
Maintained communication with the clients during the repair process and assisted other dispatchers with scheduling.
Maintained EPA environmental records and files.
Dispatched work orders and closeouts on completed service requests from field installation forces.
Provided call support to field repair forces.
Performed routine input/output duties to correct or update line record information.
Experience
2-5 Years
Level
Junior
Education
Diploma
Dispatch Assistant Resume
Headline : Seeking a position in supervision/management with a company that provides growth, challenge, and future advancement; allowing the opportunity to be an asset by utilizing expertise and develop new skills.
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