A Professional Services Manager is accountable for overseeing and monitoring the actions of an assigned service area. While duties vary based on the size and scope of the service, the following are certain core tasks seen on the Professional Services Manager Resume – serving as the frontline manager for various projects, discussing technical and nontechnical aspects of the project with managers; overseeing the development and implementation of projects, ensuring customer satisfaction; forecasting and preparing reports, and managing the consultant’s team.
To ensure success in this field, the following skills are expected – strong attention to details, interactive communication skills, the ability to drive large, and highly complex programs; strong interpersonal skills; highly proficient in MS Office, working knowledge of Computer science and SDLC and expertise in a matrix structure. A relevant degree is commonplace among job applicants.
Objective : Experience in new business development, direct sales, dealer and distribution channel development, project management and service management in international business environments. Experience in finance, P&L and budget control disciplines. In contract and service deliverable setup and monitoring.
Introduced and oversaw the adoption of IT service delivery, workforce planning, and business development strategies to enhance the capture and delivery of large enterprise projects.
Interfaced with customers to introduce company's services, capture specifications for strategic projects, present solutions, and negotiate competitive pricing and agreements.
Managed efforts of 3 project managers and 21 engineers in designing and implementing network system, data center, and media solutions.
Credited with positioning the Columbus branch to achieve 30% Year-Over-Year growth for the last 3 years.
Expanded the media solutions group and service offerings that have contributed to competitive growth.
Replaced manual processes and spreadsheet with enterprise ConnectWise CRM system that provided an automated means to track customers and invoices, time and expenses for team, and overall profitability of projects.
Recognized for introducing and overseeing the adoption of IT service delivery, budget management & cost optimization, workforce planning, and relationship management best practices enabled the profitable delivery of large-scale, complex projects for clients within the education, publishing, and banking sectors.
Experience
2-5 Years
Level
Executive
Education
MBA
Sr. Professional Services Manager Resume
Summary : Managed customer and sales support of computer operating system, application software development, customer education and professional services. Deployed re-engineering and training of department towards professional services methods.
Skills : Informatica Power Center, Vertica, Mongo, MicroStrategy.
Description :
Managed team members and ensure the projects meet client requirements Manage and coach a diverse team of project managers and configuration support .
Lead and managed the professional services team Develop and manage professional services budget to achieve corporate goals and objectives Manage the .
Developed partnerships with various internal business units to increase collaboration and ensure delivery of efficient quality-driven implementations .
Instituted and maintained the Client Satisfaction Quality .
Responsible for the Implementation and Training Staff as well as the Sales Staff.
Selected accomplishments Led/guided the entire professional services team to always accomplish project execution on time and under budget.
Recognized for introducing and overseeing the adoption of it service delivery, budget management cost optimization, workforce planning, and relationship management best practices enabled the profitable delivery of large-scale, complex projects for clients within the education, publishing, and banking sectors.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Arts
Jr. Professional Services Manager Resume
Objective : To work among a group of professionals within an organization that supports and practices PMI, ITIL and CGEIT Methodologies coupled with Effective Customer Communications, Relations and Leadership. Preference is to work within an Information Systems Management Professional Services department focused on Project Management, Training and/or Customer Account Management.
Skills : Microsoft Office, CA Clarity PPM, Microsoft SharePoint.
Description :
Designed requirements, budget management, staff recruitment, and retention responsibilities.
Replaced manual processes and spreadsheet with enterprise connectwise crm system that provided an automated means to track customers and invoices, time and expenses for team, and overall profitability of projects.
Established client relationships and lead the execution of Professional Services projects
Identified, analyzed and prioritized opportunities to build relationships and continuing opportunities for the Professional Services team
Performed planning, analysis, coordination and reporting activities to keep projects and tasks on schedule
Exercised independent judgment and be accountable for client project delivery and overall client satisfaction.
Experience
2-5 Years
Level
Junior
Education
Bachelor Psychology
Professional Services Manager III Resume
Summary : Conduct weekly training with all service/sales staff on processes and technology o Create and manage the budget for company hardware, services.
Skills : Projects Management, Analysis, Point Of Sake.
Description :
Followed establish guidelines and interpret policies Demonstrated a basic knowledge of key services, operational policies, processes and methodologies.
Established strategic relationships with customers and vendors to accurately capture needs, define strategies and approaches, resolve issues, and advocate innovation and change across enterprise environments.
Expanded the media solutions group and service offerings that have contributed to competitive growth.
Credited with positioning the columbus branch to achieve 30% year-over-year growth for the last 3 years.
Managed efforts of 3 project managers and 21 engineers in designing and implementing network system, data center, and media solutions.
Interfaced with customers to introduce companys services, capture specifications for strategic projects, present solutions, and negotiate competitive pricing and agreements.
Introduced and oversaw the adoption of it service delivery, workforce planning, and business development strategies to enhance the capture and delivery of large enterprise projects.
Experience
10+ Years
Level
Senior
Education
Bachelor Psychology
Professional Services Manager II Resume
Objective : A enthusiastic leader that strives to do great work everyday. Successful track record of providing exceptional service and delivery for internal and external clients; leader of teams through acquisition and organizational change; Change leader and creator of highly motivated teams; Recognized workforce of associate empowerment and team engagement; highly effective director of resource management via streamlined operations and dynamic planning; certified Project Management Professional (PMP).
Oversaw all staffing for SpectraCore Technologies which include the hiring of all internal and external employees for 2 business models which consists of fixed bid projects and staff augmentation.
Managed a team of 2 Recruiters and 1 Sourcer.
Successfully placed 56 Engineers for SpectraCore Technologies and SQL Star - 11 at Motorola, 10 at Qualcomm, 7 at Wind River, 7 at Novatel Wireless, 6 at Logitech, 5 at Sony Ericsson, and 10 internal engineers.
Consistently placed 4 to 6 contractors, contract to hire, permanent, or internal employees each month with SQL Star/TalentFuse and SpectraCore Technologies.
Managed major existing clients which included Motorola, Wind River, Logitech, Novatel Wireless, Sony Ericsson, and Qualcomm.
Managed 3rd party vendors.
Used company branding techniques and social media to attract potential talent.
Experience
2-5 Years
Level
Executive
Education
Business Administration
Professional Services Manager I Resume
Headline : Information Technology executive with over twenty years of demonstrated experience in managing global and regional organizations in a variety of roles, functions and technical platforms. Proactive, high energy professional experienced in moving into high pressure challenged situations and quickly gaining the required background and insights to negotiate constructive resolutions.
Skills : Microsoft Office Suite, CRM, Project Management.
Description :
Recognized as one of the top producers each month.
Thorough understanding of Web 2.0 recruiting methods like LinkedIn, Ziggs, GitHub, StackOverflow, Quora, Jigsaw, Google etc.
Managed customer and sales support of computer operating system, application software development, customer education and professional services.
Deployed re-engineering and training of department towards professional services methods.
Recruited to build, expand, and lead teams in implementing value-driven solutions for internal corporate and clients.
Played pivotal role in delivering the branch refresh project - for park national bank - that increased security, redundancy, and reliability.
Directed the upgrade of cisco switches and equipment at 135 branches to roll out voip.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Professional Services Manager/Advisor Resume
Objective : Experienced organizational learning and change professional, with over 15 years in training development, delivery and organizational change management. Responsible for the creation and delivery of engaging and effective learning experiences furthering the successful adoption of technology and change within organizations. Employing ADDIE, ITIL and other best practices. Career roles include Systems Integrator, Lead Trainer, Instructional Designer, E-Learning Developer, Education Manger and Professional Services Practice Manager.
Skills : CA Service Desk Manager, ITIL Certified Instructor.
Description :
Established a thriving Corporate University responsible for all courseware development and maintenance, training delivery and technology enabled.
Lead the team to create over 50 days of new instructor-led course material.
Defined learning paths for students and marketing of the same.
Partnered with external vendors to provide logistics and registration management.
Built and lead a nationwide team of 19 technically superior full-time and contract staff.
Profitably managed the delivery of quality consulting and education services which promote the successful use of Network Associates products.
Responsible for generating over $8 million annual services revenue.
Experience
2-5 Years
Level
Executive
Education
Master's In Divinity
Assistant Professional Services Manager Resume
Summary : Bilingual Sales professional with extensive experience in initiating sales efforts while creating a complete pipeline of customers for sales and service agreement renewals. Successfully penetrated new and large accounts by monitoring and focusing on customer expectations as related by industry consultants.
Supported multiple engagements as the overall client engagement manager, worked directly with the assigned project managers to ensure successful project delivery.
Worked with pre-sales and account solution teams to develop estimates of effort, resource requirements, and schedules for new revenue opportunities.
Mentored and provided solutions delivery expertise to less experienced team members.
Managed key metrics to ensure alignment with defined targets.
Managed both an in-house development and business consulting team, as well as freelance contractors Initiated and worked closely with 3rd party .
Increased professional efficiency by implementing consulting service methodologies, providing developmental opportunities and creating an environment conducive to success.
Experience
10+ Years
Level
Senior
Education
Communications
Associate Professional Services Manager Resume
Summary : Over 10+ years technology consulting and/or technology management experience; 5+ years direct project management experience; 5+ years program management experience Experience with cloud-based and enterprise technologies, to include: application platforms, integration and messaging technologies, and data and development tools Proven ability to manage long term, multi-million dollar engagements with multiple project tracks and teams Provided mentoring, coaching and direction setting to team members and project managers.
Provided proactive leadership to the professional services team to achieve maximum utilization of resources and profitability in line with company vision and values.
Maintained high customer satisfaction levels internally and externally through the meeting of commitments, aggressive follow-up, and a professional demeanor.
Worked with engineering team to increase awareness of customer satisfaction through open discussion, sharing of success stories, and sharing of ideas.
Recruited for highly skilled technical engineers to join our team.
Managed engineers training and certifications to ensure meeting the requirements for vendor authorizations and individual technical certifications.
Reviewed Statements of Work and Proposals to determine accuracy of Scope, Time Estimates, and Pricing.
Worked to identify new opportunities with customers.
Experience
10+ Years
Level
Senior
Education
Business Administration
Professional Services Manager Resume
Headline : Experienced Technology professional with a proven track record of successful delivery of IT solutions and aligning business and technology goals to drive organizational value. Professional experience demonstrates accelerated professional growth through consistent delivery and execution, strong leadership, adaptability to different situations, and resourcefulness.
Skills : Project Management IT Applications And Infrastructure Acquisition Integration Hosted And Cloud-based Services SDLC.
Description :
Responsible for the delivery of CDW professional and consulting services direct to customers.
Managed 2013 engagement revenues in excess of $17 Million.
Able to meet or exceed revenue targets by leveraging resources form a national team as well as partners.
Responsible for the delivery of customer projects across multiple technologies and customer segments including Health Care, Public sector, and Education.
Corporated customer experience ranging from Mid-market to Fortune 100 including multi-national organizations.
Managed a staff of 24 Engineers and Project Managers as well as oversight of 9 Sales executives and their respective books of business.
Experienced in working with cross-functional and remote teams.
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