Retention Manager Resume Samples

A Retention Manager takes responsibility for communicating with customers, members, and employees and to enhance loyalty and retain the business. While actual duties are determined by the area, client, customer, and employee services, the following are certain core duties listed on the Retention Manager Resume – communicating directly with employees, customers, and those who have issues with the company, gathering data related to complaints, proposing solutions, negotiating with customers, and providing reports to supervisors.

The most sought-after skills include – sound knowledge of market print production, deep knowledge of B2B marketing, and relating technologies, proficiency in MS Office tools; experience in marketing, e-commerce, and brief writing; and patience. Most of these managers have a high school diploma or GED, although companies prefer degree holders for this post.

Retention Manager Resume example

Retention Manager Resume

Summary : Over 25 years working in administrative roles from Administrative Assistant to Office and Sales Manager roles. a quick learner and excel with multiple computer programs as well as being an excellent multitasker. I am detail oriented and providing the best above average customer service experience is a passion of mine.

Skills : Quickbooks, Word, Management.

Description :

    1. Managed retention and attrition activities; ensured qualified Soldiers were retained.
    2. Supervised reenlistment and bonus incentive processes for over 11,000 enlisted Active Guard Reserve and 50,000 Individual Ready Reserve Soldiers assigned worldwide in support of the Army Reserve.
    3. Supervised eight Retention Technicians.
    4. Assessed training requirements and conducted retention and bonus payment competencies training.
    5. Enforced Army regulation guidelines to ensure compliance.
    6. Provided one on one training, mentoring, counseling, and motivation to assist technicians in the accomplishment of their duties.
    7. Supervised quality assurance procedures.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma


Retention Manager Resume

Headline : Currently seeking long-term employment with a reputable company to grow within and/or around San Antonio, Texas. a highly effective professional emphasizing innovation and creativity in solving complex problems. I am energetic, self-motivated, and results-focused with success in developing and leading diverse teams to achieve outstanding results.

Skills : Data entry, Sales, Customer service, Marketing, Computer.

Description :

    1. Directed Supervisor Phone: (832) 443-5353 Analyze key aspects of the business to evaluate the factors driving results and summarize results in presentations.
    2. Developed strategic plans with team members for retention of customers.
    3. Encouraged creative thinking, problem-solving, and empowerment as part of the facility management group to improve morale and teamwork.
    4. Supervised the work of five team members, offering constructive feedback on their work performance.
    5. Defined clear targets and objectives and communicating them to other team members.
    6. Monitored timelines and flagging potential issues to be addressed.
    7. Strategically developed effective marketing plans with team members to decrease the number of cancellations.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma In General Studies


Retention Manager Resume

Objective : Highly motivated Retention Manager with a keen attention to detail and drive to learn new things. Known for applying logic and simplicity to the most challenging of tasks, while effectively managing multiple and diverse projects simultaneously. Seasoned manager and director with 8+ years of direct employee management experience (15+ employees at a time); responsible for hiring high performing professionals.

Skills : Microsoft Excel, Siebel, Avaya, Social Media Marketing, Budgeting, Billing, Powerpoint.

Description :

    1. Took accountability for and resolves all customer issues and follow up when appropriate.
    2. Responded to customer relations problems promptly and appropriately.
    3. Took ownership to ensure satisfactory completion of the complaint, through the engagement of appropriate resources.
    4. Maintained a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
    5. Worked effectively in a multicultural environment.
    6. Responded to service, product, technical, and customer relations questions.
    7. Skilled in organizing resources, establishing priorities, and meeting deadlines.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Business Administration

Retention Manager Resume

Objective : Dynamic Retention Manager professional with a proven track record in developing innovative and successful marketing programs. Sound knowledge and expertise in multiple marketing disciplines, including online/offline campaigns, eCommerce, direct mail, email promotions, social media marketing, partnership marketing analysis, and customer acquisition and retention.

Skills : Product Marketing, Brand Development, Social Media Marketing, Market Research, Direct Marketing.

Description :

    1. Evaluated and identified missed opportunities to effectively communicate with our customers.
    2. Collaborated with marketing, operations, editorial and technical stakeholders across the San Francisco Chronicle, SFGate, and Hearst Newspapers to develop and deploy a sophisticated customer engagement strategy that leverages all customer touch-points and our membership benefits program.
    3. Developed and executed a subscription retention strategy that utilizes best practices with the goal of reducing core customer churn.
    4. Analyzed consumer data to help identify customer engagement opportunities and target key segments via our membership program and other industry-leading initiatives.
    5. Oversaw performance metrics related to sales and retention campaigns.
    6. Reported findings to the senior management team, and provide recommendations based on program effectiveness.
    7. Led the process of building out segmentation and lifecycle marketing and provide thought leadership on how best to communicate this information.
    8. Partnered with our internal data science team to produce insightful reporting, analysis, and subsequent strategies for the acquisition of new emails, active customer retention, and win-back programs.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
GED

Retention Manager Resume

Objective : As a Retention Manager, Responsible for driving quality, ensuring schedule adherence, meeting key metrics, and managing the overall day to day well being of the needs of the.

Skills : Direct Mail, Marketing Strategy, Marketing, JIRA, Google Analytics, Google Docs, Budget Management, Budget Development, Microsoft Office, Online Marketing, Partnership Marketing, SEO, SEM

Description :

    1. Produced, coordinated, scheduled, and conducted re-enlistment ceremonies for more than 480 personnel.
    2. Ensured a positive, safe, and equal work environment.
    3. Prepared personnel leaving the military with advice and training on the transition to a life outside the military.
    4. Evaluated personnel on a periodic basis and recommended awards, additional training, promotions, or disciplinary action as warranted; documented all personnel actions.
    5. Represented more than 1,600 military personnel in briefings to the Commander, relaying their desires for continuation in the military or separation to civilian life.
    6. Maintained personal communications with more than 1,600 personnel with approaching separation dates to ascertain their motivation and likelihood of retention.
    7. Communicated findings in oral briefings and written reports to senior leadership.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BA

Retention Manager Resume

Headline : Highly qualified Retention Manager with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and would excel in the collaborative environment on which your company prides itself.

Skills : Interpersonal, Leadership Development, Community Relations, Microsoft Office, Risk Management, Safety, International Relations.

Description :

    1. Assisted customers in canceling cellular accounts as well as reopening accounts that had been previously canceled.
    2. Retained customers by selling the value of cellular features and products offered through the company.
    3. Assisted customers in seeing the value in their current cellular plans.
    4. Expressed empathy and concern with customers' concerns.
    5. Allowed customers to vent without allowing them to work themselves up; handle heated situations with care so as not to escalate the concerns of the customer.
    6. Assisted customers with billing issues as well as technical support issues.
    7. Worked with an adverse team of individuals to ensure every customer received uniform service.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Retention Manager Resume

Objective : Seeking a Retention Manager position, responsible for Working with Coaching Services to ensure accurate biweekly forecasting is maintained, Working with the internal team to identify opportunities to improve on student experience and outcomes.

Skills : Microsoft, Type 60 Wpm, Management, Automotive.

Description :

    1. Responsible for customer retention for the service department.
    2. Responsible for creating marketing strategies to create business for the dealership.
    3. Responsible for instituting processes that developed customer satisfaction in the dealership.
    4. Responsible for developing spreadsheets weekly to track where the dealership is as far as retention.
    5. Responsible for contacting customers regarding routine maintenance, service factory recalls, and other automobile services daily.
    6. Responsible for developing detailed assignments for service team members regarding retention.
    7. Responsible for developing promotional marketing campaigns to create additional business for the company.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
G.E.D

Retention Manager Resume

Headline : Retention Manager with 6 years of experience in serving as a consultant to our partners, look to understand the root cause of issues so the right solution can be implemented. Responsible for Identifying areas where the scope of service may exceed our norm and work with the Associate Director to determine how to proceed.

Skills : Police training, Security training computer training.

Description :

    1. Developed and implemented customer service standards as part of process development which was utilized throughout the company.
    2. Managed relationships with channel partners, suppliers, and direct customers to enable ease of communication and problem resolution.
    3. Created retention tracking protocols and became subject matter expert on utility and supplier protocols across.
    4. Managed all contract issues for early drops from service, and served as liaison to correct supplier errors.
    5. Managed affiliate program including processing and approving applications and responding to phone and email inquiries.
    6. Supported sales team with contract generation, submitting contracts to various REP's following supplier-specific protocols to ensure contract acceptance.
    7. Provided backup support to operations department including contract processing, registration quality control, and correspondence.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
Bachelor In Business Administration

Retention Manager Resume

Objective : Seeking a Retention Manager position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.

Skills : Team Building, Project Management, Recruiting And Staffing, Human Resources, Start-Ups, Change Implementation, Loss Prevention.

Description :

    1. Called customers and working with them to get them satisfied.
    2. Created a system due to a new department.
    3. Worked on reducing loss profit.
    4. Created a system that is working.
    5. Created scorecards for customers.
    6. Increased Retention during tenure.
    7. Used Microsoft Office, Management, Marketing.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BS

Retention Manager Resume

Headline : Retention Manager with 5 years of experience in Serving as Lead on retention projects that require project requirements gathering, documentation, reporting, financial exposure and consolidation (customer meetings, segment meetings, data, and information validation),  Upholding channel/segment operational standards, and ensure communication to all supported sales teams.

Skills : Office Management, Customer Service, Accounts Receivable, And Accounts Payable.

Description :

    1. Provided information on apartment rentals and community tips to prospective residents.
    2. Responsible for leasing apartments at an acceptable rate.
    3. Assisted the property manager in implementing resident retention and renewal programs.
    4. Provided information about apartments and meets the client's qualifications.
    5. Understood and complied with state landlord-tenant Fair Housing laws and standards.
    6. Completed follow-ups, callbacks with prospects after initial community visits.
    7. Accurately and effectively prepared and assisted with all documented information.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
G.E.D