Customer Care Advocate Resume
Summary : Dedicated customer care Advocate provided exceptional customer service through active listening and problem solving and delivered a positive experience though high quality customer care .
Skills : Microsoft Offie Suite, UNIX System, Customer service.
Description :
- Handled a high volume of inbound customer calls and is responsible for providing high quality customer service.
- Provided customer service transactions, including but not limited to equipment troubleshooting, call handling, billing.
- Handled own customer escalations and minimizes transfers.
- Listened and responded appropriately in all customer interactions.
- Managed customer relationships by performing the full range of customer service functions.
- Empathized and acknowledge customer to create trust and partnership.
- Negotiated and problem solving skills to resolve customer concerns.
Experience
10+ Years
Level
Senior
Education
B A
Customer Care Advocate Resume
Objective : Customer Care Advocate is responsible for taking customer calls and providing top-notch customer support. This includes helping customers with product-related inquiries, troubleshooting, and resolving customer issues.
Skills : Microsoft Office Suite, Emr, Customer Service.
Description :
- Explained information based on their concerns and accepted payments.
- Constructed accounts based on their budget for receiving services.
- Troubleshot specific system operational problems encountered by customers and provide immediate solutions.
- Updated and maintained customer database files and ensure accurate account information is being processed.
- Researched alarm log, database service log and payment history to determine source of problem and resolve them accordingly.
- Facilitated technical issues and insure efficient service is rendered to the customer.
- Maintained company records for regulatory compliance.
Experience
2-5 Years
Level
Entry Level
Education
M.B.A
Customer Care Advocate Resume
Objective : Customer Care Advocate is responsible for providing world-class customer service in a high-volume call center environment. The advocate will provide excellent customer service by taking ownership of customer inquiries, troubleshooting problems and escalating when necessary to ensure a timely resolution.
Skills : Organizational , Word Processing and Typing, Filing, Email.
Description :
- Responded to customer questions via telephone and written correspondence regarding insurance .
- Operated a PC/image station to obtain and extract information.
- Documented information, activities and changes in the database.
- Thoroughly documented inquiry outcomes for accurate tracking and analysis.
- Developed and maintained a positive customer relation and coordinate with various functions within the company.
- Contacted with PPO providers to ensure provider is in network, so members benefits are paid accordingly.
- Provided customer service to consumer and business customers, handling billing, collection and retention issues.
Experience
2-5 Years
Level
Entry Level
Education
High school
Customer Care Advocate Resume
Objective : To obtain an opportunity that will allow me to grow where I can utilize both my personal, professional skills and knowledge within the industry and contribute towards it.
Skills : Microsoft Dynamics, Bilingual Spanish, Microsoft Office.
Description :
- Responsible for answering and accommodating all inbound calls.
- Assisted customer with the introduction and information of the scooter store.
- Handled large customer data entry, processing referrals, and follow up business reply cards.
- Followed up on important valuable leads from potential customers from the internet.
- Worked with important and valuable software such as Word, Outlook, Power Point and Excel on a daily basis.
- Assisted customers with status and lead time of their vital order.
- Initiated a follow up process for sales, service issues, and document resolution.
Experience
2-5 Years
Level
Entry Level
Education
BA
Customer Care Advocate Resume
Summary : Motivated and goal-oriented professional with proven record of success in customer service and tenant relations possessing the interpersonal skills to forge and sustain critical relationships.
Skills : Microsoft Word, Excel, Data entry.
Description :
- Accurately provided policy information to ensure claims processing accurately.
- Ensured the timely completion of preventative maintenance and emergency technician calls.
- Maintained a database of all monthly contracts, escalations and cancellations and process e-receivable actions.
- Served as liaison between departmental staff and customers, ensuring complete customer satisfaction.
- Established and maintained strong relationships with all accounts via continual follow up and monitoring of any issues.
- Achieved all face-to-face and account management visit company goals.
- Served as Safety Champion including leading module training for technicians, hiring outside vendor trainers, coordinating meetings.
Experience
10+ Years
Level
Senior
Education
MBA
Customer Care Advocate Resume
Objective : Customer Care Advocate offering a wealth of experience and achievements in the areas of: order management, customer service, administrative management and sales and amplified customer satisfaction .
Skills : CRM Software, Microsoft Office, Microsoft Outlook, ERP.
Description :
- Advocated on behalf of pathology customers, partner with internal stakeholders across the enterprise to resolve issues, determine root cause .
- Consulted and attentively listen to customer inquiries and concerns regarding the pathology billing process, identify key issues and provide appropriate responses.
- Ensured compliance with company policies regarding quality, brand image and customer retention goals.
- Ensured continuous communications with customers demonstrating strong follow-up priorities .
- Maintained regular dialogue with stakeholders (ex: Sales, Inventory, Distribution Operations) ensuring pathology medical supply levels are adequately aligned.
- Served as a key resource to doctors and other pathologists requesting stains, calls from cancer facilities requesting blocks to be sent for cancer patients.
- Trained to provide prompt, accurate and courteous replies to telephone health insurance inquiries.
Experience
2-5 Years
Level
Entry Level
Education
Diploma
Customer Care Advocate Resume
Headline : To obtain a position as a Customer Care advocate with a company where I am able to utilize my skills and experience to their full potential that will lead to career development and more challenging opportunities.
Skills : Epic, Ecw, Microsoft Office, Good communication skills.
Description :
- Answered an average of 60 customer calls in a day through the call center queue.
- Managed contribute to maintaining the service level agreement for a year.
- Handled billing inquiries, and pursued and developed new accounts .
- Promoted to the On call Desk after one year of service as a Customer Care Advocate.
- Responded to emergency outage calls for large business.
- Responsible for reporting media inquiries to the Executive Office in a timely matter.
- Promoted to the Account Investigations Team and account Investigations Team.
Experience
5-7 Years
Level
Executive
Education
Diploma
Customer Care Advocate Resume
Headline : Customer Care Advocate is responsible for establishing, implementing and maintaining a customer service strategy for the company. This role will be instrumental in developing, implementing and executing a customer service program that meets company strategic goals.
Skills : Microsoft Office Suite, Customer care.
Description :
- Accurately documented all information in the appropriate fields and/or account notes.
- Maintained accuracy when entering demographic and insurance information in the system when treatments administered.
- Handled the telephone and answers all questions in a timely manner.
- Inquired account system to identify any previous unpaid liability.
- Reviewed policy plans and provisions to determine available options.
- Maintained professional in all communication with members, co-workers and external vendors.
- Ensured members receive effective and efficient support and assisted members with form completion, complaint.
Experience
5-7 Years
Level
Executive
Education
Diploma
Customer Care Advocate Resume
Headline : Extensive background in Customer Service relations. Comprehensive experience in personnel, training, supervision, motivation and evaluation.
Skills : Microsoft Office, Type 45 Wpm, Clerical.
Description :
- Provided technical service to commercial/residential customers of a major telecom company.
- Assisted customers with repair of telephone systems.
- Operated 4TEL test equipment to analyze and identify various causes of service interruption.
- Upgraded switch database to resolve technical failures.
- Troubleshot and routed ADSL/ISDN Competitive Local Exchange Carriers.
- Marketed and sold additional features and services, including Caller ID, three-way calling, inside wire maintenance, and long distance service.
- Assisted customers with isolation and technical support for their business and residential accounts.
- Operated reviewed and adjusted billing for customers' accounts.
Experience
5-7 Years
Level
Executive
Education
A.S in business
Customer Care Advocate Resume
Summary : Highly organized and passionate individual that is looking for a company that will motivate and provide with professional growth opportunities. Seeking a position that will utilize my vast experience working in the field of customer advocate.
Skills : Microsoft Office, Epic, CAD, Multi-Line Phone System, Administrative Support,
Description :
- Assisted a high volume of Spanish speaking residential customers performing a variety of functions utilizing complex online systems.
- Provided exceptional customer service to guarantee customer satisfaction and brand loyalty.
- Coordinated home dispatches based on customer ability to meet technician.
- Expanded customer knowledge regarding services available in their service area .
- Designed and launched office wide sale promotions for the Circle of Success program.
- Assisted in relief supervisory capacity coaching employees with complex service order related issues and provided techniques to enhance their selling abilities.
- Actively assisted in training new hire employees as an In-house Trainer.
Experience
7-10 Years
Level
Management
Education
B. S Human develpoment
