A Customer Experience Representative provides phenomenal customer experience typically in a 100% employee-owned company. While the job setting defines the exact duties, certain core tasks are seen on the Customer Experience Representative Resume – working closely with customers directly; developing and fostering customer relationships through professional and efficient services, resolving customer inquiries and concerns; interacting daily with customers and other employees; developing and growing relationships with outside sources; responding to customer’s inquiries, and keeping records of customer interactions.
The most sought-after skills for the post include the following – exceptional customer service skills; strong organizational skills; the ability to follow well-defined processes and procedures; the ability to make decisions based on established knowledge and procedures; highly developed interpersonal skills; and communication skills. A high school diploma or GED is commonly sufficient to enter this profession.
Objective : As a Customer Experience Representative, responsible supporting customer requests for banking services, handling transactions and supporting customers who walk into the branch.
Offered advice and guided on available digital and self-serve options with the goal of getting it easy, simple, and fast to bank with BMO.
Reviewed customer profiles and engaged customers in a needs-based discussion to recognize potential opportunities and address everyday banking plans and credit card needs.
Contributed to meeting branch business results and the customer experience.
Supported operational activities (e.g. inventory management, escalated service demands, following up on customer applications, filing, opening, and closing activities).
Managed, loaded, and reconciled cash transactions between treasury and various branch units.
Executed everyday tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acted as a key member of a collaborative and versatile branch and market team.
Organized work information to ensure accuracy and completeness.
Experience
2-5 Years
Level
Junior
Education
BS In Economics
Customer Experience Representative Resume
Objective : Customer Experience Representative with 5 years of experience in following through on risk & compliance processes and policies to ensure safeguard our customers assets, maintaining their privacy, and act in their best interest.
Skills : MS Office, Communication.
Description :
Facilitated interactions with customers in a way that is in accordance with the Company's service delivery strategy.
Established rapport and promotes effective relationships, upholding Comcast's commitment to the customer experience through our Credo, Voice of the Customer (VOC) surveys, and the Comcast Customer Guarantee.
Responsible for accurately and confidently handling customer inquiries.
Promoted Comcast products and services and makes recommendations that meet customer needs.
Related well to the customer, demonstrates a favorable image of the Organization through effective use of soft skills (including active listening and problem-solving skills), professional communications, and internal/external customer interactions.
Exercised sound judgment within the scope of their empowerment, and acts in the best interest of both the customer and company.
Demonstrated functional skill in communicating and explaining basic account information to the customer with a focus on first-call resolution.
Experience
2-5 Years
Level
Executive
Education
GED
Customer Experience Representative Resume
Objective : Over 16 years of experience in providing outstanding customer service. Three years experience within a Call Center environment. CompTIA A+ certified. Strong understanding of technology and computer software. Ability to explain technical problems and solutions in an easy comprehensible manner. Effective listening skills, excellent communication skills both verbal and written.
Skills : PC Technician, Network Administration, Technician, QA.
Description :
Provided quality customer service/retention support/ technical support for DishWorld OTT international services, while cross-selling, driving, and generating sales for new OTT Sling TV domestic services, including Live streaming, and VOD within an International Call Center.
Assisted with the launching and re-branding of DishWorld to SlingTV.
Became fluent in all areas of Sling TV L.L.C, such as strategy, product, pricing, packaging, and marketing.
Involved in all aspects of sales flow from prospecting, telemarketing, to developing customer rapport, closing, to servicing the account.
Managed and tracked cases through SalesForce and other CRM tools.
Accessed/ verified customer's subscription through IcePak.
Troubleshoot/ navigated with customers on supported platforms and devices such as Roku, Amazon Fire TV, Samsung Smart TV, XBOX One, iPhone, Android phones, PC, Mac, and tablets.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Technology
Customer Experience Representative Resume
Objective : Over 5+ years of experience in performing administrative duties as researching, developing reports, writing communications, editing and customer service. Experienced in event planning and museum tours for National Parks and business events.
Skills : MS Office, Problem solving, Documentation skills, Phone skills.
Description :
Provided polite and professional customer service to current customers.
Conducted a heavy call volume of outgoing and inbound phone calls daily to customers.
Worked jointly with account executives.
Gathered necessary information from the customer in order for the account executive to generate a quote in a timely fashion.
Worked together with account managers.
Secured account reviews for account managers when requested by the customer.
Entered notice and updates client's information using the Epic database.
Promoted new marketing campaigns and promotes the Weichert Insurance Agency's copy to customers at all times.
Experience
2-5 Years
Level
Junior
Education
Certificate In Historic
Customer Experience Representative Resume
Objective : As a Customer Experience Representative, responsible for Answering the telephone; providing accurate information to callers and/or forwards calls to appropriate personnel, using two-way radio to communicate with field personnel.
Skills : PC Technician, Network Administrative Skills.
Description :
Greeted office visitors; directed visitors to appropriate office and/or provides information and assistance as requested.
Provided a variety of information to the public regarding department procedures, policies, and methods.
Typed, copied, filed, processed, mails, and/or transmitted various documents, which may include forms, work orders, permits, correspondence, memos, reports, official or legal documents, notices, etc.
Assisted in entering, prepared, and processed department records.
Maintained various lists and logs.
Collected, receipted for various fees and fines received.
Performed other routine clerical work, including but not limited to copying documents, filing documents and retrieving files, sending and receiving faxes, entering and retrieving computer data, assembling materials, processing daily mail, running errands, etc.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Customer Experience Representative Resume
Objective : As a Customer Experience Rpresentative, responsible for retaining Comcast customers by probing current level of satisfaction & identifying reasons for request to disconnect where applicable. resolving customer complaints and concerns through active listening, empathy, professionalism, and problem solving.
Acted as a product consultant, promoting, recommending, and selling the value of Comcast products and services based on a logical relationship to the customers needs and interests.
Conducted a comparison of customer spends on products/services via whole house review of total spend on competitive and company products and services where necessary.
Demonstrated functional skill in communicating and explaining basic account information to the customer including their billing statement, products, and services, with a focus on the first-call resolution, retaining revenue, and building value.
Able to multitask between multiple tools and systems and applied information and knowledge to customer situations.
Demonstrated awareness of company policies & procedures while applying sound judgment within the scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII).
Able to follow established procedures for processing new installs, transfers, changes of service, and disconnects. Educated and promoted self-service options.
Interacted with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues.
Experience
2-5 Years
Level
Executive
Education
Certification In History
Customer Experience Representative Resume
Objective : To obtain a Customer Experience Representative position within a company, in which it will stimulate and challenge my intelligence, would like to exploit potential and sense of obligation for fulfilling the goals of the organization.
Skills : Microsoft Office, IOS, Public Speaking, Quality Assurance, Customer Relations, Customer Relations, Data Entry, Telecommunications, Data Mining.
Description :
Contacted respondents by telephone asking scripted questions verbatim and accurately recording the responses into the computer.
Conducted data gathering activities utilizing various methodologies and technologies to obtain statistical information as required by the clients.
Registered and followed up on appointments from clients Accomplishments.
Maintained the highest quality standards.
Met daily goals or try to go above it. Strong phone skills.
Suited Patience with respondents as they were sometimes upset about their banks.
Handled incoming calls in fast pace environment regarding technical questions on Comcast products o Provided answers to clients by identifying.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Customer Experience Representative Resume
Objective : As a Customer Experience Representative, responsible for supervising staff, assigning tasks, and reporting to superiors, and also solving customer inquiries & problems and improving strategies and procedures.
Skills : Communication, Problem Solving, Telephone Etiquette, Enthusiasm, and Multitasking.
Description :
Maintained customer satisfaction by providing exceptional service & ensuring we deliver value through our products and services.
Originated actions to improve existing conditions, processes & communication.
Maintained and grown relationships with key customer stakeholders, other key customer team members.
Utilized existing knowledge & continued to develop strong & detailed knowledge of fraud, including the detection of the continually changing landscape of fraud.
Developed and maintained strong working relationships with Experian Sales Executives, Sales Engineers, Professional Services, Customer Support, and Product supporting the Financial Services customers.
Maintained, expanded working knowledge of current industry solutions/products, and their integration and methods of delivery/deployment and ongoing support.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Customer Experience Representative Resume
Objective : Customer Experience Representative professional seeking a management role. Skilled in training teammates and establishing relationships with customers. Self-motivated with exceptional communication and computer capabilities.
Skills : Microsoft Office, HTML, SQL, Customer Service, Oracle, Billing, Data Entry, Filing.
Description :
Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.
Asked open-ended questions to assess customer needs.
Answered an average of 16 chats per day by addressing customer inquiries, solving problems, and providing new product information.
Maintained email inboxes so customers received a quick response to needs.
Prepared accurate financial statements for customers.
Planned and led training for teammates on how to handle future communication between customer and area representative.
Helped create hand-off documents between customers and area representatives.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Customer Experience Representative Resume
Objective : Over 2+ years successful experience in customer service and support with problem-solving and trouble-shooting, sales staff support, and planning and implementing proactive procedures and systems to avoid problems in the first place. Possess solid computer skills.
Skills : MS Office, CustomerService Skills, Detail-Oriented.
Description :
Handled Medicaid and Medicare Patients with questions in regards to there incontinent, urology supplies.
Placed orders via express software.
Verified insurances across the United States according to contracts with Medicare and Medicaid.
Communicated with Doc Management and follow-up with Physicians in regard to prescription renewals.
Handled administrative duties in the office/include medicare audits, office supply orders, sending pertinent mail to the corporate office, follow HIPPA regulations.
Utilized the bank's teller system and banking applications to provide services to new and existing customers.
Assisted with customer deposit transactions, transfers, distributions, loan payments, and referred to a wide variety of retail banking products and services.
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