BPO Manager Resume
Summary : As a BPO Manager, Subjected matter expert liaison between the plant site stakeholders, business, shared services, and IT in order to identify gaps as well as duplicated efforts, worked with management to develop, change, and keep up-to-date documentation for any procedures, liaised with other regions to coordinate process improvements.
Skills : Operational Management, Client Relationship Management.
Description :
- Ensured governance structure was created, documented, and communicated for master data related to PM/PS modules and supporting systems.
- Ensured that SOD is audited, mitigated, and escalated where necessary to ensure proper compliance with the SAP Global Risk and Compliance (GRC) rules.
- Ensured GRC reflects business mitigations and reports are submitted where required.
- Coordinated, planned, tested, documented, trained, and supported the application for the plant teams.
- Worked as part of a regional/global project team and supported the Divisional BPO Manager., managed, exported, and transformed master data from legacy systems for conversion to SAP.
- Coordinated closely with the other SAP BPOs and super Users to ensure that solutions developed would meet customer’s needs.
- Developed, planned, and executed ideas for process improvements based on business requirements regarding PM/PS.
Provided input to other workstream BPOs concerning ideas for process improvements to facilitate the needs of PM/PS users.
Experience
10+ Years
Level
Senior
Education
BBA
Assistant Manager BPO Resume
Objective : As an Assistant Manager BPO, assisted the team in leveraging provided tools and fully utilized reporting tools to increase accuracy and throughput, facilitated the review of standard systems and future programs to drive continuous improvement and drive efficiency.
Skills : Team Leadership, Communication.
Description :
- Ensured timely research and resolution of production support issues, investigated and resolved technical failures raised by Super Users.
- Troubleshooted and resolved issues including errors, enhancements, and improvements related to SAP and other system issues.
- Built strong relationships with business partners, required frequent travel between the sites with occasional overnight stays.
- Conducted training sessions with end users on the SAP Plant, and ensured timely research and resolution of production support issues.
- Maintenance applications and functionality as well as Materials Management and Warehouse Management related integration points.
- Communicated both verbally and in writing across all levels of the organization.
- Maintained and administered process improvements with a full understanding of detailed business and systems processes that interact with the businesses.
Experience
2-5 Years
Level
Executive
Education
Bachelor's Degree In Management
BPO Senior Manager Resume
Summary : As a BPO Senior Manager, documented new processes and trained end-users, assessed the impact of new requirements on an existing application, experienced is required in SAP PM equipment master, equipment hierarchy, functional locations, maintenance plans, maintenance orders, PM notifications, and related reporting.
Skills : Problem-Solving, Quality Management.
Description :
- Experienced with SAP PS module and integration. SAP PPM experience desired.
- Thorough understanding and ability to train and troubleshoot SAP Materials Management (MRO) related functionality such as MRP, Purchase Orders, Goods Receipts/Issues, and Inventory.
- Trained and troubleshooted SAP Warehouse Management functionality such as bin-managed inventory, storage types, and cycle counting.
- Defined key performance indicators (KPIs) / established targets within the processes and reviewed performance at agreed intervals.
- Developed, built, and offered innovative services around ATR Process Improvement and management.
- Provided Global Finance Transformation management in the areas of integration and/or governance.
- Continuously worked to improve internal and cross-functional OTC processes.
Experience
10+ Years
Level
Senior
Education
BBA
BPO Manager Resume
Summary : As a BPO Manager, responsible for coordinating with customers and global delivery teams defining requirements for project release, planning projects, and assessing the scope, schedule, and quality of various projects.
Skills : Project Management, Strategic Thinking.
Description :
- Responsible for maintaining track of all project progress, evaluating it on a regular basis, and informing stakeholders on the same.
- Responsible for analyzing projects and providing feedback to all team members.
- Responsible for training and mentoring the team in providing optimal levels of customer service.
- Responsible for monitoring all programs, identifying potential risks, and designing necessary mitigation plans accordingly.
- Responsible for assisting the PMO team and ensuring optimal levels of project deliverables for the global delivery team.
- Responsible for ensuring compliance with all timelines and budgets.
- Responsible for monitoring incoming residential BPO orders assigned them to appropriate teams and provided necessary follow-up documents.
Experience
7-10 Years
Level
Management
Education
BBA
BPO Manager Resume
Headline : As a BPO Manager, responsible for administering efficient working of all projects through status reports provided by brokers, responsible for providing optimal services to all clients and resolving issues.
Skills : Time Management, Continuous Improvement.
Description :
- Responsible for managing incoming mail and telephone calls for various order assignments.
- Responsible for participating in various BPO meetings and reviewing progress.
- Responsible for providing support to various department functions.
- Responsible for taking ownership and delivering continuous improvement initiatives, to improve operating OTC models and processes.
- Responsible for undertaking change management and customer engagement activities for transformation projects.
- Responsible for exploring process & performance synergies between SCL, MCC, Seago, and Maersk Line.
- Responsible for ensuring compliance with the governing strategies of Maersk Line as well as the overall strategic goals of value stream managers.
Experience
5-7 Years
Level
Executive
Education
BBA
BPO Manager Resume
Objective : As a BPO Manager, responsible for managing multiple outsourcing projects per year, conducting due diligence analysis, and incorporating findings by creating a project plan and a business case to support the move of each work stream reviewed.
Skills : Compliance, Risk Management.
Description :
- Responsible for drafting and reviewing financial statements with key stakeholders for productivity savings for each business case.
- Responsible for identifying process inefficiencies through gap analysis.
- Responsible for mapping process activities to desired outcomes to rectify operational inefficiencies.
- Responsible for recommending operational improvements based on tracking and analysis.
- Responsible for conducting interviews with key business users to collect information on business processes and user requirements.
- Responsible for maintaining a professional, organized, and safe environment for employees and patrons.
- Responsible for resolving staff member conflicts, actively listening to concerns, and finding appropriate middle ground.
Experience
2-5 Years
Level
Executive
Education
Bachelor's Degree In Business Administration
BPO Manager Resume
Summary : As a BPO Manager, responsible for maximizing performance by monitoring daily activities and mentoring team members, cross-training existing employees to maximize team agility and performance.
Skills : Data Analysis, Reporting.
Description :
- Responsible for developing and maintaining relationships with customers and suppliers through account development.
- Responsible for onboarding new employees with training and new hire documentation.
- Responsible for controlling costs to keep the business operating within budget and increase profits.
- Responsible for improving marketing to attract new customers and promote business.
- Responsible for monitoring and analyzing business performance to identify areas of improvement and make necessary adjustments.
- Responsible for managing and motivating employees to be productive and engaged in work.
- Responsible for developing and implementing business strategies to achieve business goals and stay competitive.
Experience
7-10 Years
Level
Management
Education
BBA
BPO Manager Resume
Headline : As a BPO Manager, responsible for using industry expertise, customer service skills, and an analytical nature to resolve customer concerns and promote loyalty, defining clear targets and objectives, and communicating with other team members.
Skills : Adaptability, Quality Assurance.
Description :
- Responsible for training personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Responsible for reducing waste and pursuing revenue development strategies to keep the department aligned with sales and profit targets.
- Responsible for assisting in organizing and overseeing assignments to drive operational excellence.
- Responsible for leveraging data and analytics to make informed decisions and drive business improvements.
- Responsible for launching quality assurance practices for each phase of development
- Responsible for cultivating positive rapport with fellow employees to boost company morale and promote employee retention.
- Responsible for streamlining and monitoring quality programs to alleviate overdue compliance activities.
Experience
5-7 Years
Level
Executive
Education
Bachelor's Degree In Management
BPO Manager Resume
Objective : As a BPO Manager, responsible for planning, creating, testing, and deploying system life cycle methodology to produce high-quality systems to meet and exceed customer expectations, managing senior-level personnel working in marketing and sales capacities.
Skills : Financial Acumen, Team Management.
Description :
- Responsible for establishing performance goals for employees and providing feedback on methods for reaching those milestones.
- Responsible for identifying and communicating customer needs to supply chain capacity and quality teams.
- Responsible for improving staffing during busy periods by creating employee schedules and monitoring call-outs.
- Responsible for establishing team priorities, maintaining schedules, and monitoring performance.
- Responsible for recruiting, interviewing, and hiring employees and implemented a mentoring program to promote positive feedback and engagement.
- Responsible for setting aggressive targets for employees to drive company success and strengthen motivation.
- Responsible for controlling resources and assets for department activities to comply with industry standards and government regulations.
Experience
2-5 Years
Level
Executive
Education
Bachelor's Degree In Management
BPO Manager Resume
Headline : As a BPO Manager, planned process control parameters and ensured follow-up on execution, provided input based on VOC, VOP, or best practices to the value stream manager, and maintained of process library. Ensured that all processes and SOPs were mapped and maintained in accordance with the established CB standards.
Skills : Client Relationship Management, Strategic Thinking.
Description :
- Ensured effective change management of key change initiatives by VSM, process owners, and Country stakeholders – ensured stakeholder involvement and buy-in to changes.
- Identified, and maintained library and simplified exceptions across countries, processes, and customer segments.
- Supported countries, GSCs, and other stakeholders on operational issues and process-related queries.
- Maintained and provided the framework for transformation and for continuous improvement plan on the process.
- Maintained the effectiveness of systems and solutions to ensure performance levels were sustained.
- Demonstrated a successful track record of achievements in an OTC or Credit Management function in a global organization.
- Developed and supported alignment within the global OTC organization, and maximized the efficiency of the service providers, people, locations, ERP systems, and processes.
Experience
5-7 Years
Level
Executive
Education
BBA
