NOC Technician Resume Samples

A NOC technician will oversee the intricate network devices and as well monitor the network systems and components. A Professional NOC Technician Resume emphasis of core duties such as – taking accountability for network management, performing troubleshooting tasks, maintaining networks and servers, ensuring proper operations of routers, switches and firewalls; providing preventive maintenance of network equipment, scheduling field technicians, maintaining a detailed log of document calls and service results; and persistently monitoring the systems through various tools.

Success in this profession depends upon the ability to diagnose the exact problem and resolve the technical issues. Candidates for this job should display the following attributes – familiarity with network technologies, profound knowledge of computer operating systems, software engineering and wireless technologies; and the ability to stay attentive and respond to alarm signals immediately. An Associate’s degree in electronics or computer related field is mandatory to get into this career.

Senior NOC Technician Resume

Summary : Senior NOC Technician with 7+ years' experience in small to large scale IT support, analytics, and engineering. Blended expertise in areas such as Security and Firewalls, Networking, Network Operating Centers (NOC), Cellular technologies, Windows Server management, ITIL, SQL / database support, Job Scheduling, Project management, Implementation / Training, Operations and support, and customer relations.

Skills : Database Management, Network Server Equipment, Desktop, Laptop, Helpdesk, Ticketing, Altiris, LAN/WLAN, Microsoft Office Suite.

Description :

    1. Priority set on functionality and health of network components for alarm conditions: including monitoring, analyzing and supporting critical incidents like fire, temperature, weather, theft, and outages at all levels of network equipment at remote locations.
    2. Supported hardware, environmental and transport systems within CDMA, 1X, EVDO and 3G, 4G LTE wireless network with technologies like Lucent, Motorola, Juniper, and Novatel.
    3. Logged incidents in trouble reporting system, and escalated outages to over 2000 field personnel and management to restore equipment to service.
    4. Supported the control point for Network Regulatory Aspects and Corporate "EOC" Emergency Disaster Center with strong familiarity in data communications, digital communications, operating systems and applications, telecommunications, computer support, and/or project management.
    5. Maintained exceptional personal accountability to take ownership of tasks and drive it to resolution with a keen ability to trend issues and trace a logical series of events to find the point of failure.
    6. Effectively multitasked and prioritized consistently while maintaining high attention to detail and meeting SLA Additional experience Technical Analyst Verizon Wireless
    7. Led team with high competence in handling non-routine complex technical escalations and troubleshooting.
    8. Assigned issues to team members and help maintain complete, accurate and up-to-date incident tracking information via incident ticketing system through the lifecycle of over 20,000 incidents monthly.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
Bachelors of Science


Senior NOC Technician Resume

Summary : Military trained Senior NOC Technician with 9 years of experience. Efficiently able to perform multiple tasks under pressure and solve complex problems in a fast-paced environment. Adept at identifying system performance and operational issues. Specialized in implementing and maintaining networking infrastructures.

Skills : Microsoft Office, Sales, Customer Service, Microsoft Windows, Network Administration

Description :

    1. Analyze and troubleshoot the logs and tracks the nature and resolution of problems. Monitors usage to ensure the security of data and access privileges.
    2. Maintains excellent communication with Data Center Managers and supervisors on all tasks and projects.
    3. Responsible for communicating with customers, peers, teams, and managers regarding incident and change management.
    4. Creates and maintains good technical documentation Responsible for initial incident documentation, prompt engagement of incident management, and adherence to strict escalation procedures to the appropriate Line of Business engineering team or regional engineers, including L3 for more complicated issues.
    5. Perform DNS Add/Change/Delete request and DNS troubleshooting tasks.
    6. Effectively communicate technical information to non-technical information to non-technical audiences. Manage Disaster Recovery plans, training, material, reports, and manuals.
    7. Analyze VMware, VSphere, Vcenter, VClient, UCS, Secure Customer Information Portal (INX-SCI), Service Now, CA Service Desk, Prognosis, IP Telephony, SecureCRT, Spectrum, Nimsoft Monitoring, Terminals, Opsware Network Automotive Systems, HP network Automation, AT&T Network Express, Cisco Anyconnet, Cisco Jabber, One Note.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
Bachelors of Science


NOC Technician I Resume

Summary : Experience of ten plus years as a NOC Technician with a strong background in networking, telecommunication, and troubleshooting. Very flexible, capable of working independently or within a team environment. Proficient in working with customers and colleagues to resolve issues. A self-motivated Electronics enthusiast who would bring changes to make the world a better place. Enjoys challenging problems and would like to work in an organization to which one can contribute to the mutual growth of the individual and the organization by striving for excellence and perfection.

Skills : Systems: Linux, Windows 8, Windows 7, Windows Server, Office XP, Office 2007, Office 2013

Description :

    1. Responsible for installing, building, upgrading and configuring Linux servers for the LAN.
    2. Responsible for the troubleshooting of Windows and Linux system processes.
    3. Responsible for planning, developing, and executing marketing campaigns to generate additional business Responsible for building new business relationships through customer-facing initiatives and gathering feedback from existing customers to ensure quality service Maintained client relationships and customer follow up obtaining new referral business.
    4. Met with new clients to assist in closing colocation and wireless connectivity opportunities generated through marketing efforts.
    5. Responsible for assisting new business clients with questions about their SLA.
    6. Responsible for the installation, setup, support, patching, monitoring, backups, disaster recovery and maintenance of switches, servers, and other client and data center devices.
    7. Maintained a professional appearance and attitude throughout the sales process during meetings with clients and Sales Engineers.
    8. Assist Network Engineer in configuring and troubleshooting Cisco switches and resolving network issues.
Years of Experience
Experience
10+ Years
Experience Level
Level
Management
Education
Education
Bachelors of Science

Lead NOC Technician Resume

Summary : Experienced and certified network Lead NOC Technician with solid IT background and the ability to monitor, troubleshoot, and maintain network systems, VM Ware, Active directory, and who's proficient in DC/ PC hardware and software installation, configuration and Implementation. Skilled at developing a center of excellence, innovation and thought leadership; monitoring the implementation of MIS processes and evaluating their effectiveness

Skills : Microsoft Office, Customer Service, Servers, Active Directory, Vmware, VOIP, Networking, Wireless

Description :

    1. Work with both vendors and clients to resolve voice and data issues. Establish Bridge Lines when the client reports users are unable to connect to various websites or databases are down.
    2. Troubleshoot Avaya voice issues, telephone company circuit issues, ATM's and bank environment changes.
    3. Troubleshoot isolated issues dealing with the bank's server/application environment or the client switch, router, and server.
    4. Use Voice Support software to locate banking sites router names, MAC address and VOIP IP.
    5. Implemented, troubleshot, and maintained circuits ranging from 56K through T-3 and OC1 through OC12 for the Treasury Department.
    6. Worked directly with major Telco's (AT&T, Sprint, Qwest) to troubleshoot dial-up, point to point, Frame Relay and ATM circuits and related hardware to include: various modems, CSU/DSU, multiplexers, Cisco routers, and high-speed switches.
    7. Implemented, configured and troubleshot various encryption devices to include: Western Datacom and Uniguard secure modems, Racal Data Encryption Units and Cylink Frame Relay and ATM encryptors.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
Criminal Justice

NOC Technician & Provisioning Manager Resume

Summary : NOC Technician & Provisioning Manager eager to apply academic and professional background towards launching a successful career in the IT field. Dedicated and reliable with a detail-oriented nature. Motivated to maintain customer satisfaction and contribute to company success. Presenting information clearly and concisely in both verbal and written form. Proficient in following work orders and accurately completing tasks. Effectively collaborating in a diverse team environment.

Skills : New Environment, Enterprise deployment, Network Configuration, Windows Server 2008, Cisco Switches & Routers

Description :

    1. Monitor and maintain network stability by Microsoft System Center 2012. Deployed Nagios server based on CentOS for the purpose of network monitoring.
    2. Open, track and resolve internal/external tickets. Perform a technical analysis of problems and outages as they occur across the enterprise to evaluate/isolate the root cause.
    3. Responsible for recognizing and reporting trends in hardware and application performance and be able to predict from this analysis possible and probable future failure or outage.
    4. Remotely monitor local and wide area networks, tower system and server infrastructure for performance and availability issues.
    5. Knowledge of Voice, Data, LTE, 1X, EVDO, CDMA, Cenex, RTT, ECP, OSS, SAM, Remedy Ticket, Ticli commands, IVR, Ticket Management Tool, Lucent, Erickson, Alert Management, Sane/Market Launcher, NGT, XNG, NSR, and VSM.
    6. Assisted with operations for the fifty-room center, including monitoring temperatures and electric levels, completing security sweeps, and training new techs.
    7. Resolving all telecommunication service issues for all matrix internal and external customers in a 24/7 network operations center.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
Master In Telecommunication

NOC Manager/NOC Technician/Helpdesk Technician Resume

Summary : NOC Manager/NOC Technician/Helpdesk Technician with over 7 years of extensive experience in the areas of Datacentre Operations & Telecom Engineering, Operations & Maintenance & Technical Support. Highly capable of driving service excellence through monitoring the overall functioning of the process and identifying root-cause and recommending process improvements for business transformation.

Skills : Networking, Databases, C#, RedHat Linux and Unix Admin, Communication

Description :

    1. Analyzed incoming alerts and determined the best fix agent to resolve the issue.
    2. Administered monitoring tools such as Nagios, Orion Solarwinds, and Oracle Enterprise Manager.
    3. Tasks included adding, removing, un-managing and ensuring communication between nodes and monitoring tools.
    4. Monitored the entire network such as Oracle Databases, Cisco Switches, Routers, Firewalls, log server e-mail alerts, WAN/LAN Circuits, Linux, Unix, and Windows Servers Primary contact for administration and backups scheduling for Linux/Windows servers using HP data protector manager.
    5. Utilized different network access tools such as ssh via SecureCRT, putty, Remote Desktop Control, and Ultra VNC.
    6. Ran scripts for restarting APPs, taking thread/heap/core dumps, pushing out production/UAT deployments.
    7. Monitored and utilized protocols such as SNMP, HTTP, ICMP Pings, TCP/UDP, BGP, HSRP, VPN, and NTP.
    8. Administered Peer pre-screening, training and participated in the Network Operations Center technician hiring process.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Arts

Data NOC Technician Resume

Headline : Experienced Data NOC Technician who currently works for one of the largest Telecom companies in the U.S, with an interest in moving towards IT Security. Possesses excellent communication skills with a team-oriented attitude and can easily adjust to demanding work environments. Certified Computer Technician with over 6 years' experience in software/hardware installation, desktop, laptop, network/hardware support, repair, and troubleshooting.

Skills : Routers, Switches, Firewalls, Email, Typing, Windows 7, Troubleshooting, Linux CLI.

Description :

    1. Assisted customers with opening trouble tickets and also proactively opened tickets for monitored internet connection troubles.
    2. Daily use of Solar Winds network monitoring software, Cisco IOS, Exchange email, Diamond door systems, and Pidgin IM software.
    3. Performed room checks to inspect colocation facilities for proper thermostat readings, water intrusion after rain, colocation facility cleanliness, and to ensure that all cabs and cages were locked back properly.
    4. Worked with Cisco IOS CLI to configure interfaces, check interface status, and L2 and L3 switch operations.
    5. Monitored devices in an OSPF and BGP environment. Monitored virtual machines in a VMware environment, snapshots/restore points, resource utilization.
    6. Corresponded with other ISPs to open tickets, check status on outages, and to confirm scheduled maintenance.
    7. Regular CLI use of Show commands, show interfaces, show IP interface brief, show run, show starts, show version, show.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Certified NOC Technician Resume

Objective : Certified NOC Technician with experience installing and maintaining complex Cisco LAN/WAN routed networks, providing technical support for computer/server hardware, operating systems installation, and software. Experience with providing system administration on Windows Server [] and Red Hat Linux. Eager to learn, highly motivated, with an attention to detail. Excellent communication skills with the ability to interface at all levels.

Skills : Network Operations Center Technician.

Description :

    1. Provided Tier 1 and 2 support for Missouri and Illinois WAN connectivity for 100+ substations and plants using OSPF-v2, EIGRP, SNMP, and RIP.
    2. Set up and configured VLANs to support local users at each location. Provided temporary access to servers using Active Directory Group Policy.
    3. Added new devices to the network and installed a basic configuration to support the engineering group.
    4. Performed monitoring for Ameren Illinois and Missouri Windows and Linux servers and provided first-level response and troubleshooting.
    5. Performed malware mitigation using the Syslog server, WebSense and MAC address tables to locate the infected device and remove it from the network with an average removal time of 40 minutes or less.
    6. Provided temporary plant firewall access for personnel using RSA and tokens. Worked with telco providers on a daily basis troubleshooting and opening trouble tickets on various types of circuits.
    7. Monitoring of network and environmental alarms and contacting appropriate parties to rectify.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelors of Science

NOC Technician/Manager Resume

Summary : To work in an organization that provides a challenging atmosphere that enables to merge with the latest technology and scope for widening the spectrum of the knowledge. Contribute to the reliability of a successful network through knowledge, trouble-shooting skills, and problem-solving techniques. To work with zeal, discipline, dedication to excel in the field of Telecom Industry to achieve continuous success and satisfaction in order to enhance personal skills and help the company for its growth in the best possible way.

Skills : Routers, Switches, Firewalls, Email, Typing, Windows 7, Troubleshooting, Linux CLI.

Description :

    1. Analyze, monitor and resolve network problems in an urgent fashion with minimal guidance from more senior technicians or supervisor.
    2. Create trouble tickets for various customers, answering incoming telephone calls, responding to network alarms and customer emails, and documenting/updating customer account data.
    3. Respond to network/systems/application incidents and activities. This includes supporting SLA commitments between Network Operations and Customers (internal and external).
    4. Quickly identify and analyze alarmed events from NMS. Monitor Wi-Fi network systems and Wi-Fi alerts, utilizing Archer software, Netcool, net scout, Flexmaster management, Rio alarm management, Oracle BI Publisher, remedy, and Linux.
    5. Trained internal staff to help identify and resolve issues efficiently. Develop and maintain NOC policies, procedures and tools Assist customers during off-hours (24 X 7 environment).
    6. Provided network support to 40 plus business customers with various types of connections from t3 circuits to 3g connections.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
Bachelors of Science

NOC Technician - Part Time Resume

Objective : Motivated, results-oriented NOC Technician with 2+ years of industry experience. A team player who provides exceptional customer service, both via in-person and telephone/remote support. To work with zeal, discipline, dedication to excel in the field of Telecom Industry to achieve continuous success and satisfaction in order to enhance personal skills and help the company for its growth in the best possible way.

Skills : New Environment, Enterprise deployment, Network Configuration, Windows Server 2008

Description :

    1. Resolved technical support, break/fix, and network-related problems with little to no immediate supervision.
    2. Troubleshoot and managed CISCO Router/ Switches for internal and external customers on resolving network issues.
    3. Reconfigured routers at customers' request to allow better/extra connectivity.
    4. Monitored service requests and/or Help Desk tickets for assignment, resolution, update, or closeout as necessary.
    5. Proficient in installing and troubleshooting routers, switches, and other wireless devices.
    6. Documented the success of maintaining problem status and resolution information via ticketing database.
    7. Maintained the communications control center for a telecommunications network.
    8. Installed operating systems, KVMs and serviced servers for clients Managed data traffic flow for the facility via shell using Linux Developed mobile apps to be used by Continuum employees.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Bachelors of Science

NOC Technician/Helpdesk Technician Resume

Objective : To become a strategic and creative part of an innovative organization, where my strong work ethic and skill set, will be a valuable asset in the organization's vision, growth, and mission. Skills: Demonstrated ability to comprehend and follow plan/program provisions and applicable regulations. Strong customer service and organization skills. Acts as liaison between employees and providers to help resolve benefit related problems and ensure effective utilization of plans and positive employee relations. Excellent computer and technical skills, communication skills including proper grammar, professional writing and typing skills, enunciation, and listening skills. Write, revise, edit and proofread company policies & procedures and related documents as needed.

Skills : IT Management, Management Skills, Leadership, Microsoft Office Suite, Customer Service, Computer Skills, Client Services, Training & Development, System Administration, Customer Service Skills, Linux.

Description :

    1. Pro-actively monitored and performed problem determination on customer's networks utilizing installed management systems and tools, taking appropriate actions according to service definitions and time-scales documented within respective customer service manuals.
    2. Used troubleshooting and analysis skills to determine if the outage was due to CPE (Router, CSU/DSU, and Paradyne Framesaver) or connectivity issues.
    3. Opened Atlas and/or Clarify tickets and tracked to closure, event cases on customer network issues and worked with Telco trouble ticketing and testing processes.
    4. Troubleshoot and configured router-based Frame Relay networks. Troubleshoot issues dealing with ISDN or Analog backup.
    5. Responsible for clients' WAN connections, such as Frame Relay, HDLC, SDLC, ATM, or PPP.
    6. Scheduled and supported dispatches to the customer's site to replace, repair and/or configure hardware/software.
    7. Reviewed new customer network needs with different departments and decided the best set up for that company, then we would configure the devices and ship them out to the site.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Master Of Business Administration