Client Service Manager Resume Samples

Description :

1. Developed and delivered relevant and engaging communications to internal employees and members.
2. Produced two publications designed to enhance employee morale, perception and understanding of the organizational mission.
3. Strategized and proactively worked with client groups to gauge internal communication needs and recommend suitable solutions.
4. Determined appropriate content and developed effective messages for targeted internal audiences.
5. Received recognition award for highest level of collaboration in working with others.
6. Successfully increased readership of company publications to 40% within nine months.
7. Improved the quality and frequency of employee communications across the organizations.
8. Established a company communications style guide to standardize internal communications and ensure documents were aligned and consistent with corporate messaging and priorities.
9. Conduct new patient admissions and complete all operations related paperwork.

Experience

2-5 Years

Level

Junior

Education

Mass Communication

Description :

1. Recruited potential candidates for staffing, temporary and permanent positions.
2. Supervised temporary employees through quality calls, site visits, performance evaluations and salary review.
3. Managed and maintained client accounts in all five lines of FEG business.
4. Ensured client satisfaction, discussed potential staffing issues and provided solutions.
5. Acted as on site manager of FEG staff to ensure client satisfaction, promote productivity and quality assurance.
6. Created and assisted in the development of pre-training manuals, orientation booklets and new business proposals.
7. Conducted in-house seminars on staffing, temporary placement and interdepartmental communication.
8. Conducted training sessions for client's employees on telephone etiquette.

Experience

7-10 Years

Level

Management

Education

Project Management

Description :

1. Ensure representatives answer 100 plus client calls on a daily basis with the utmost of urgency and phone etiquette.
2. Monitored the daily activities and calls of 9 customer support representatives.
3. Reduced amount of employee overtime by effectively delegating tasks.
4. Trained new quality customer service representatives.
5. Improved service quality by developing a strong knowledge of company's services.
6. Developed rapport with the customer base by handling difficult/escalated issues immediately and with the outmost professionalism.
7. Effectively communicated with team members to maintain clearly defined expectations.
8. Demonstrated mastery of customer service call script within specified timeframes.

Experience

7-10 Years

Level

Management

Education

General

Description :

1. Assists Financial Advisor in managing and organizing office work flow with an emphasis on creating and delivering a unique client experience that defines and differentiates the practice.
2. Follows high standards of business and professional ethics and legal and regulatory requirements when dealing with others and/or performing work activities.
3. Provides client relationship support through interacting directly with clients to ensure accurate account set up and through acting as a liaison to answer client questions.
4. Performs other practice management tasks relating to client service as needed.
5. Responds to ad hoc requests, coordinates/tracks projects and/or manages business-as-usual projects.
6. Extensive follow up with home office to ensure accurate account setup and resolve issues.
7. Answer questions and provide readily available information to clients as it relates to servicing their accounts.
8. Prepare preliminary financial planning recommendations and/or initial product solutions for advisor review and use in client meetings.

Experience

7-10 Years

Level

Management

Education

Business Management

Description :

1. Provided web technical support to site builds, registrations, etc.
2. Through targeted mailings and cold calling, reached out to doctors to stimulate sales.
3. Proactively contacted clients in resolving potential issues.
4. Accurately recorded client history of service using various tracking methods.
5. Worked cross-functionally as needed to offer client feedback, enhancement report bugs, and assisted in creation of SOP documentation.
6. Instructed clients on use of products, functions, and features (including software and downloads).
7. Set up training activities with Physicians, office staff, and Nurse Practitioners for new and existing registrations.

Experience

7-10 Years

Level

Management

Education

Public Health

Description :

1. Management of all billing and reimbursement for multiple emergency room physician groups.
2. Completion and preparation of month end reporting and analysis.
3. Profitability standards developed through auditing and proactive approaches.
4. Oversight of all facets of client concerns, issues, innovations and problem solutions.
5. Ensure relationship development and retention with the physician groups and hospitals.
6. Maintained excellent customer service from everyone from our coders, billing and customer service representatives.
7. Training the staff at the physician group locations on all procedural processes; including balancing daily close, patient demographics, charges and coding needs, insurance payment and patient payments processes.
8. Consistently met deadlines while demonstrating strong analytical and problem-solving skills to achieve corporate objectives.

Experience

7-10 Years

Level

Management

Education

Business And History

Description :

1. Administration & Organization Provided administrative and business support to the CEO and President of growing Mortgage Lender and support other members of the executive management team.
2. Contributed to growing the company from a staff of 80 to the present staff of 200+ employees.
3. Maintained CEO's and Presidents calendar - plan and scheduled meetings, teleconferenced and travel.
4. Negotiated favorable terms and pricing agreements with hotels, vendors, caterers and other providers for service at special events, saving at least $10K annually.
5. Planned and coordinated PR initiatives, business development events, partner retreats, holiday parties and more.
6. Project managed the build of new corporate office and coordinate move of 80 employees.
7. Communication & Client Relations Acted as liaison and maintained open lines of communication among senior executives, board members, shareholders, middle management and administrative staff.
8. Enhanced communication between sales and operations departments and executive team, fostering a sense of teamwork and collaboration.

Experience

7-10 Years

Level

Management

Education

Bachelor Of Science

Description :

1. Manage all aspects of client account management, including both existing and new client development.
2. Understand and effectively navigate clients' procurement process.
3. Drive the execution of client facing activities to conclusion in a quality and timely manner.
4. Manage service pricing and margins according to agreed organizational objectives.
5. Review and add value to proposals prepared by junior staff.
6. Market and sell solutions based on current and new service offerings.
7. Coordinate delivery with cross functional teams.
8. Communicate, liaise, and negotiate internally and externally to facilitate the development of business and sustainable relationships.

Experience

7-10 Years

Level

Management

Education

Marketing

Description :

1. Responsible for the daily management, coordination, and maintenance of the company's custody, or Master Trust and Public Funds, or Specialized Trust Services Accounting Operations.
2. Managed a team of financial service portfolio accountants through first-line managers for periodic timely and accurate information provided to assigned clients, including hiring, training, and development of staff.
3. Actively involved as gatekeeper for quality and accuracy of all operational transactions for assigned accounts.
4. Maintained client contact on matters relating to transaction processing activities, including education of clients related to operations area.
5. Compiled and analyzed business information for senior management reporting, including input to management during budgeting process.
6. Tasked with making new business and relationship presentations to existing clients, and as liaison to support areas.
7. Participated in making marketing presentations to prospective clients about strategy or customization needs.

Experience

2-5 Years

Level

Junior

Education

Finance

Description :

1. Developed and built key relationships with Major National Account purchasers including: 3M, SuperValu, Concordia, ELCA, Lifetouch etc.
2. Collected, analyzed and interpreted claims processing data to identify potential benefit changes that increased pass rate for claims processing while maintaining cost containment objectives for the organization.
3. Persuasively presented benefit recommendations to clients and their consultants which influenced and achieved efficiencies and profitability.
4. Monitored and communicated overall department performance information and ensured adherence to performance standards.
5. Created and presented performance feedback reporting to clients.
6. Developed and managed 30+ customer service support staff members.
7. Successfully negotiated up-side performance guarantees to reward exceptional service.

Experience

2-5 Years

Level

Junior

Education

Business Administration

Description :

1. Managed and strengthened relationship with key Canadian client.
2. Increased business through strong client relationship.
3. Exceeded company quota by an average of 36% over 24 months.
4. Successfully recruited on behalf of 6 Area Sales Managers and 35 Sales Managers for regional management, sales management and sales positions throughout Canada.
5. Identified talent potential based on candidate's ideal attributes.
6. Continuously improved prospect applicability based on feedback of former placements and client management.
7. Worked closely with client's human resources department to ensure all pre and post hire practices were carried out within the hiring laws of Canada.

Experience

7-10 Years

Level

Management

Education

International Business

Description :

1. Successfully managed large printing accounts from developing the plans thru the completion of project.
2. Interfaced with sales, programming and production to insure customer needs were met.
3. Monitored project to maintain a high quality product.
4. Resolved customer complaints and preformed follow-up calls.
5. Effectively prioritize work in a high-pressure, fast paced environment.
6. Possess excellent customer service skills, strong analytical skills, problem solving skills and written/oral communication skills.
7. Wrote reports on production updates for supervisor.

Experience

5-7 Years

Level

Executive

Education

Master of Science