Client Service Managers are employed by a wide variety of organizations. They may be employed by banks, utilities companies, retail stores, restaurants, or other businesses where there is a need to assist customers.
According to the Bureau of Labor Statistics (BLS), employment in this field is expected to grow by 6 percent between 2016 and 2026.
The median salary for client service managers was $79,750.
What to Include in a Client Service Manager Cover Letter?
Roles And Responsibilities
- Build and maintain strong, long-lasting client relationships.
- Develop trusted advisor relationships with key accounts and customer stakeholders.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
- Prepare reports on account status.
- Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.
Education & Skills
Client Service Manager Skills:
- Communication skills and interpersonal skills.
- Customer service orientation.
- Problem-solving skills.
- Organization skills.
- Teamwork.
- Time management.
Client Service Manager Education Requirements:
- Client services managers usually need at least a bachelor’s degree in business, finance or a similar field.
Client Service Manager Cover Letter Example (Text Version)
Dear Mr. / Ms. [Recruiter Name],
I’m writing to apply for the position of Client Service Manager with your firm. I am a customer service professional with over ten years of experience in the field. I have a proven track record of helping clients solve problems and address concerns, leading to high customer retention rates and positive feedback on client surveys.
In my most recent position, I was responsible for overseeing a team of 20 junior and senior client service representatives. This role included hiring and onboarding new team members, training them on our systems and tools, meeting one-on-one with them for regular performance reviews, and managing their shifts and schedules. I also took a hands-on approach to client services by taking calls myself when needed and responding to complaints that were escalated from other representatives.
Achievements include:
- Consistently exceeded expectations on all key performance indicators, including client spend and average order size.
- Improved client retention by 27% through delivering exceptional customer service and developing strong relationships with clients.
- Expanded into adjacent market segments by researching eco-friendly products to offer existing customers.
- Saved the company $20,000 by managing a cross-departmental team in creating a new inventory system.
Client satisfaction is always my top priority. When I’m not busy handling administrative tasks, you can find me lending a hand to my team members in order to help them resolve an issue before the end of their shift or get through an especially high call volume during peak season.
With my experience in customer service management and client relations, I’m confident that I’d be an asset to your team at XYZ Corporation. I look forward to discussing my qualifications with you further. Thank you for your consideration!
Sincerely,
[Your Name]
Tips
In your Client Service Manager cover letter, you should focus on what makes you a good candidate for the position. You should include your skills, experiences, and qualifications that will make you a valuable asset to the company. You should also discuss how you would help the company meet its goals with your knowledge of customer service and problem-solving skills.
Once you’ve written a great cover letter, it’s time to start working on your resume. Refer our Client Service Manager Resume Sample for more tips on how to write your resume and accompany it with a strong cover letter.
