The industries that employ the most Service Advisors are automobile dealers and repair shops, motor vehicle parts dealers, and other transportation equipment manufacturing.
The outlook for service advisor jobs is good. The Bureau of Labor Statistics (BLS) projects that jobs for service advisors will grow by 10% from 2016 to 2026.
The median annual salary for service advisors was $47,780 in 2016. The BLS projects that jobs for service advisors will grow by 10% from 2016 to 2026.
What to Include in a Service Advisor Cover Letter?
Roles And Responsibilities
- Scheduling and coordinating customer service appointments.
- Maintaining records of customer contact and correspondence.
- Conducting follow-ups with customers to ensure their satisfaction.
- Developing long-term relationships with customers to drive repeat business.
- Assist customers in selecting required parts, arrange for the ordering of parts if they are not in stock, and explain part-and-service estimates and invoices.
- Answer all customer questions honestly and directly, with an effort to under-promise rather than over-promise.
- Be courteous, smile, make eye contact, listen and pay attention to detail when greeting customers and discussing their needs.
Education & Skills
Service Advisor Skills:
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Service Advisor Education Requirements:
- High school diploma or the equivalent is required.
- Successful completion of a Service Advisor training program is preferred.
Service Advisor Cover Letter Example (Text Version)
Dear [Recruiter Name],
I am writing to apply for the position of Service Advisor at [company name]. I have been working in this field for over ten years, and I believe I have a lot to offer your organization.
I am very excited by the opportunity to work in a new environment and with a company that has such an impeccable reputation for excellent customer service. I feel my past experience as a Service Advisor will make me an excellent fit for your team.
In my current position, I have established myself as one of the most valuable members of the service department staff. My sales figures consistently far exceed those of my colleagues and have been recognized with multiple awards from the store. I received an award last year for selling over $250,000 worth of service in one year, which was among the highest in the entire city.
I also consistently receive praise from customers about my ability to help them understand what repairs are necessary, how much they will cost, and when they should be done.
I look forward to discussing this opportunity further with you. Please reach out if you have any questions or would like any additional information about my experience or qualifications.
Sincerely,
[Your Name]
Tips
As a service advisor, you will be responsible for managing customer interactions and providing information about the service process. In your cover letter, emphasize your customer service skills and your ability to communicate effectively. You should also highlight your experience in the automotive industry, if applicable.
Be sure to tailor your letter to the specific position you are applying for, and highlight your skills and experience that are most relevant to the job.
Refer to our Service Advisor Resume Sample for more tips on how to write your resume and accompany it with a strong cover letter.
