Director Of Customer Service Cover Letter Examples

What to Include in a Director Of Customer Service Cover Letter?

Roles And Responsibilities

Some of the job responsibilities conducted by a Director Of Customer Service are mentioned below:

Ensuring complaisance with regulatory requirements influencing customer service function.
Designing customer retention and incentive programs to make sure customer loyalty is maintained.
Making sure that all the inquiries of customers are handled timely and accurately.
Looking after and maintaining operations of the call center including its statistics and staff.
Collaborating with the marketing and sales team to increase revenues and loyalty of customers.

Education & Skills

Skills Required in a Director Of Customer Service:

Customer service skills.
Communication skills.
Leadership skills.
Multi-tasking ability.
Customer care orientation.

Qualifications Required for Director Of Customer Service:

Bachelor of Science degree in business administration.
Work experience of a minimum of one year in the relevant field.

Director Of Customer Service Cover Letter Example (Text Version)

Dear Sir,

I am writing to you today to apply for the vacant position of Director Of Customer Service. I came across this job opening at XXXX.

I have a Bachelor of Science degree in business administration and hold three years’ experience in the same position at XXXX. During my time at XXXX, I have learned a lot about how to coordinate with employees of the supply chain, sales associates, and distributors to enhance business productivity and customer care.

As part of my job requirements in the current company, I am expected to –

Organizing meetings with the inner team members to resolve and discuss customer service failures regularly.
Supervising and answering customer-initiated internet websites and blogs.
Providing exceptional customer service support.
Designing policies and procedures for better management of the client’s correspondence and client’s complaints.
Designing strategies to enhance the efficiency and quality of support to clients.
Supervising process metrics and business to manage and measure customer care effectiveness.

Moreover, I like working with people and helping them in resolving their queries and concerns. I assure you that if given a chance, I will make every possible effort to prove my worth. I am eager to add value to the amazing work done by your esteemed organization. I love challenging work and I know I can handle even difficult clients efficiently.

Thanks for your valuable time and for considering my candidature for this position. Please find attached my resume for your kind perusal.

Looking forward to your reply soon.

Sincerely,
[Your Name]

Tips

Pen a cover letter that is the best reflection of your skills, experience, and qualifications. This way, the prospective employer going through it will have concise information helping him to make the best decision. After checking out the cover letter sample, also check the Director Of Customer Service Resume Sample here. Create a resume that enhances your chances of hiring.