Customer Service Director Resume
Summary : Primarily responsible for maintaining effective customer service for all internal and external Lighting Solutions Plus customers by utilizing excellent, in-depth knowledge of company products and programs.
Skills : Stong Leadership And Communication, Microsoft Office Expeience.
Description :
- Prepare entire technical and operational requests for proposal (RFP) for Call Center.
- Prepare detailed plans to implement a project in compliance with specifications.
- Continuous improvement of call center, analyzing and problem-solving.
- Providing regular reports to top management Work on reports analyzing and pointing of service defects and strengths and how to address them.
- Call center HR management, and alternative covering tactics in case of shortage in staff Developing training plans in marketing and sales for employees.
- Developing work shift schedules in light of historical reports in compliance with the current study to obtain optimum staff utilization.
- Fostered an environment that encouraged continual process improvements.
Experience
10+ Years
Level
Senior
Education
Certificate
Sr. Customer Service Director Resume
Summary : Seeking a career where can utilize years+ experience in customer service, advertising, innovative marketing and branding skills and a proven track record in building relationships that last. Self-motivated with an entrepreneurial passionate spirit not only to reap the rewards but for personal satisfaction.
Skills : Microsoft Office, HTML, Type 60 Wpm, Adobe Photoshop, Adobe Acrobat, Social Media Marketing, Social Media.
Description :
- Directed operational management for a Multi-communication service provider.
- Provided Administrative Assistant duties for the President and Chief Financial Officer.
- Prepared and reviewed sales statistics, call center metrics, and analysis reports for weekly staff meetings.
- Evaluated and developed the performance of customer service employees monthly to maximize productivity.
- Provided HR support; reviewed resumes interviewed candidates, hired, coached, and terminated employees.
- Reviewed departmental expenses for ways to reduce costs.
- Analyzed and developed new operational and billing processes for continuous efficiency improvements.
- Co-ordinated departmental meetings between marketing, operations, and customer service to streamline processes and improve productivity.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Science
Jr. Customer Service Director Resume
Summary : Motivated leader with strong organizational and prioritization abilities. Areas of expertise include decision making, strong organizational skills and prioritization abilities. Goal-oriented Customer Service Manager dedicated to high levels of customer satisfaction and meeting aggressive business goals.
Skills : Operations/Project Management.
Description :
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Supervise the work of the office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
- Interpret and communicate work procedures and company policies to staff.
- Coordinate activities with other supervisory personnel or with other work units or departments.
Experience
10+ Years
Level
Senior
Education
Diploma
Customer Service Director III Resume
Summary : Customer Service Director is a key strategic and operational leadership role responsible for identifying and developing all the required culture, process, performance improvements and data required to improve the customer experience.
Skills : Microsoft Office, Salesforce.
Description :
- Build strong relationships with Members and Non-Members for new business development opportunities.
- Managed training, retention and performance of the customer service team.
- Developed strategies to increase the quality and efficiency of support to customers.
- Assessed client's needs for starting, growing and or managing their business to provide needed tools and resources.
- Ensured all customer inquiries were handled in an accurate and timely fashion.
- Collaborated with the sales and marketing team to maximize revenues and customer loyalty.
- Maintained in-depth working knowledge of the company's brands, systems, and processes.
- Organized and managed multiple billing accounts using QuickBooks.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Fine
Customer Service Director II Resume
Headline : Management professional and Customer Service Director with multiple years of operations and management experience in both the retail and manufacturing industries. Believe in a lean manufacturing management approach that challenges the company workforce resulting in higher productivity and efficient operations.
Skills : Inventory Management, Customer Service Excellence Certified, GMAW AWS Certified, Production Management.
Description :
- Manufacturer of Outdoor power equipment such as zero-turn commercial mowers, brush mowers, chipper shredders, pressure washers, snowblowers, generators.
- Satisfying customers by responding to inbound calls, inbound Emails, inbound faxes and inbound chat in a call center setting.
- Supervise the department as they are commissioned to resolve the immediate customer issues and condense customer feedback and trends.
- Management of this department combines traditional customer service management, operations, and engineering management.
- Updated quick-start guides, Initiated product quality investigations to drive product improvement.
- Modified and developed (as required) processes and systems that support the formation of the reactive customer service team and the team's interactions with operations and engineering.
- Implemented new system for conducting customer service orders including logging, receiving, and billing.
Experience
5-7 Years
Level
Executive
Education
General Studies
Customer Service Director I Resume
Summary : Looking for a progressive and innovative senior level leader with extensive background in developing and executing a leading customer service experience; requires outstanding leadership skills and the ability to strategize and drive execution on a top enterprise initiative.
Skills : General Office, Microsoft Office.
Description :
- Manage, motivate and coach a staff of 25 maintaining a positive team spirit morale and instilling up-selling techniques thus resulting in production and fulfillment levels of 350+ orders daily.
- Manage billing department encompassing credits and direct shipments.
- Oversee a total staff of 40 performing various departmental on-line operations.
- Daily interaction with management regarding warehouse inventory, shipping, receiving and driver issues.
- Assist with the implementation of remote web-based system for order entry.
- Troubleshoot all aspects of software and hardware problems.
- Work hand in hand with consulting company to modify programs using 4GL Basic.
Experience
10+ Years
Level
Senior
Education
Business Management
Associate Customer Service Director Resume
Headline : Information Technology Service Operations professional with a wealth of experience in streamlining Information Technology processes and procedures. Strive to create the optimal customer experience at every opportunity.
Skills : Microsoft Office, HTML, Type 60 Wpm, Adobe Photoshop, Adobe Acrobat, Social Media Marketing, Social Media, Current CDL.
Description :
- Managed seven Direct Customer Service Managers, which had teams of twenty analysts who were responsible for coaching, issue resolution, service level compliance, and quality assurance.
- Managed the team performance to deliver a true Customer Centric experience for each member.
- Managed resources to ensure we met objectives and stayed within the assigned budget.
- Ensured compliance with the organization's policies and government regulations were met.
- Managed employee engagement and development for employees.
- Building internal talent and driving a culture of learning.
- Directed the review of operations systems and procedures, and recommended improvements to increase efficiency.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Asst. Customer Service Director Resume
Summary : Committed to providing exceptional customer service director while building relationships to increase profit of employer's products or services.
Skills : Time Management, Microsoft Office, Relationship Management, Multi-Tasking, Communication, Problem Solving.
Description :
- Handled all customer order inquiries via email, in person and phone.
- Managed the investigation of complex complaints of the customers.
- Resolved the issues such as those relating to service or rates in connection with the offered product or service.
- Ensured the proper settlement by considering the complexity, requirements, and nature of a complaint.
- Updates customer account information using company info.
- Increased sales by 25% in building business relationships.
- Created and drafted company shipping policy that saves the company $20k-30k in losses.
- Supported our National /International sales team in building relationships with our clients.
Experience
7-10 Years
Level
Management
Education
Business Management
Customer Service Director/Executive Resume
Summary : Seeking full time Customer Service Director employment in the areas of Graphic Design, Marketing, Administrative Support, Non-Profit as well as any other areas.
Skills : Marketing, Logistics, Analysis, Audit, Billing, Customer Service.
Description :
- Managed 7 direct reports to evaluate city compliance and quality of service for 40-55 employees in customer service departments, proving support to multiple internal and external customers.
- Handled inbound/outbound calls, ACD call management and analysis, delinquent collections, rate changes, first call resolution, accounts receivable/payables, incentive plans for performance, and department cost against budgets and all billing.
- Managed and ensured adequate staffing for 5 utility services: water, wastewater, drainage, solid waste, and electricity for municipal government.
- Oversaw and managed the City's collections revenues in excess of $121 million dollars annually.
- Expanded number of remote customer service facility operations centers from 1 to 3.
- Initiated planning sequences needed to accommodate growth.
- Selected locations, planned and hired staff, and budgeted and procured the necessary equipment.
Experience
10+ Years
Level
Senior
Education
Public Administration
Customer Service Director Resume
Summary : Seeking the opportunity to join a customer service oriented team of individuals in a fast paced environment where can utilize previous experience and further develop skills.
Skills : Customer Service, Computer, Inventory, Employee Management.
Description :
- Managed and developed three separate and successful customer service call center divisions for 3 separate companies, with a staff count of 15+ customer service employees.
- Implemented call stats and responsibilities with Avaya telephone systems.
- Developed a very successful customer service department from ground up.
- Oversaw, instructed and guided other departments within the company's spectrum outside of the customer service department, which included but not limited to purchasing, finance, marketing, and IT department.
- Worked very closely with the executive management to ensure profits, goals and overall business needs were being met by all employees of the company.
- Researched and designed company policies to better enhance the company's revenue and ensure customer satisfaction.
- Extremely hard-working, go-getter that was involved in all aspects of the company.
Experience
10+ Years
Level
Senior
Education
Certificate
