Customer Service Director Resume Samples

A Customer Service Director is tasked with the duty of overseeing the customer service team and ensures a high level of business operations and performance. The job description also entails fostering effective customer relationships and retention. A well-drafted Customer Service Director Resume accentuates the following duties and tasks – identifying and developing processes and performance improvements; identifying new tools and technologies to serve the customer better; and acting as the voice of the customer across the facility.

Those applying for the post should mention on the resume the following skills and abilities – strong verbal and written communication skills; the ability to design customer service strategies; prior work experience; strong understanding of the broader issues affecting the relevant markets; and evidence of well-developed leadership skills. Most of the successful candidates hold a degree in marketing, communication or related fields. Work experience is mandatory.

Customer Service Director Resume example

Customer Service Director Resume

Summary : Primarily responsible for maintaining effective customer service for all internal and external Lighting Solutions Plus customers by utilizing excellent, in-depth knowledge of company products and programs.

Skills : Stong Leadership And Communication, Microsoft Office Expeience.

Description :

    1. Prepare entire technical and operational requests for proposal (RFP) for Call Center.
    2. Prepare detailed plans to implement a project in compliance with specifications.
    3. Continuous improvement of call center, analyzing and problem-solving.
    4. Providing regular reports to top management Work on reports analyzing and pointing of service defects and strengths and how to address them.
    5. Call center HR management, and alternative covering tactics in case of shortage in staff Developing training plans in marketing and sales for employees.
    6. Developing work shift schedules in light of historical reports in compliance with the current study to obtain optimum staff utilization.
    7. Fostered an environment that encouraged continual process improvements.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Certificate


Sr. Customer Service Director Resume

Summary : Seeking a career where can utilize years+ experience in customer service, advertising, innovative marketing and branding skills and a proven track record in building relationships that last. Self-motivated with an entrepreneurial passionate spirit not only to reap the rewards but for personal satisfaction.

Skills : Microsoft Office, HTML, Type 60 Wpm, Adobe Photoshop, Adobe Acrobat, Social Media Marketing, Social Media.

Description :

    1. Directed operational management for a Multi-communication service provider.
    2. Provided Administrative Assistant duties for the President and Chief Financial Officer.
    3. Prepared and reviewed sales statistics, call center metrics, and analysis reports for weekly staff meetings.
    4. Evaluated and developed the performance of customer service employees monthly to maximize productivity.
    5. Provided HR support; reviewed resumes interviewed candidates, hired, coached, and terminated employees.
    6. Reviewed departmental expenses for ways to reduce costs.
    7. Analyzed and developed new operational and billing processes for continuous efficiency improvements.
    8. Co-ordinated departmental meetings between marketing, operations, and customer service to streamline processes and improve productivity.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Science


Jr. Customer Service Director Resume

Summary : Motivated leader with strong organizational and prioritization abilities. Areas of expertise include decision making, strong organizational skills and prioritization abilities. Goal-oriented Customer Service Manager dedicated to high levels of customer satisfaction and meeting aggressive business goals.

Skills : Operations/Project Management.

Description :

    1. Resolve customer complaints or answer customers' questions regarding policies and procedures.
    2. Supervise the work of the office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
    3. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
    4. Train or instruct employees in job duties or company policies or arrange for training to be provided.
    5. Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
    6. Interpret and communicate work procedures and company policies to staff.
    7. Coordinate activities with other supervisory personnel or with other work units or departments.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

Customer Service Director III Resume

Summary : Customer Service Director is a key strategic and operational leadership role responsible for identifying and developing all the required culture, process, performance improvements and data required to improve the customer experience.

Skills : Microsoft Office, Salesforce.

Description :

    1. Build strong relationships with Members and Non-Members for new business development opportunities.
    2. Managed training, retention and performance of the customer service team.
    3. Developed strategies to increase the quality and efficiency of support to customers.
    4. Assessed client's needs for starting, growing and or managing their business to provide needed tools and resources.
    5. Ensured all customer inquiries were handled in an accurate and timely fashion.
    6. Collaborated with the sales and marketing team to maximize revenues and customer loyalty.
    7. Maintained in-depth working knowledge of the company's brands, systems, and processes.
    8. Organized and managed multiple billing accounts using QuickBooks.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Fine

Customer Service Director II Resume

Headline : Management professional and Customer Service Director with multiple years of operations and management experience in both the retail and manufacturing industries. Believe in a lean manufacturing management approach that challenges the company workforce resulting in higher productivity and efficient operations.

Skills : Inventory Management, Customer Service Excellence Certified, GMAW AWS Certified, Production Management.

Description :

    1. Manufacturer of Outdoor power equipment such as zero-turn commercial mowers, brush mowers, chipper shredders, pressure washers, snowblowers, generators.
    2. Satisfying customers by responding to inbound calls, inbound Emails, inbound faxes and inbound chat in a call center setting.
    3. Supervise the department as they are commissioned to resolve the immediate customer issues and condense customer feedback and trends.
    4. Management of this department combines traditional customer service management, operations, and engineering management.
    5. Updated quick-start guides, Initiated product quality investigations to drive product improvement.
    6. Modified and developed (as required) processes and systems that support the formation of the reactive customer service team and the team's interactions with operations and engineering.
    7. Implemented new system for conducting customer service orders including logging, receiving, and billing.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
General Studies

Customer Service Director I Resume

Summary : Looking for a progressive and innovative senior level leader with extensive background in developing and executing a leading customer service experience; requires outstanding leadership skills and the ability to strategize and drive execution on a top enterprise initiative.

Skills : General Office, Microsoft Office.

Description :

    1. Manage, motivate and coach a staff of 25 maintaining a positive team spirit morale and instilling up-selling techniques thus resulting in production and fulfillment levels of 350+ orders daily.
    2. Manage billing department encompassing credits and direct shipments.
    3. Oversee a total staff of 40 performing various departmental on-line operations.
    4. Daily interaction with management regarding warehouse inventory, shipping, receiving and driver issues.
    5. Assist with the implementation of remote web-based system for order entry.
    6. Troubleshoot all aspects of software and hardware problems.
    7. Work hand in hand with consulting company to modify programs using 4GL Basic.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Business Management

Associate Customer Service Director Resume

Headline : Information Technology Service Operations professional with a wealth of experience in streamlining Information Technology processes and procedures. Strive to create the optimal customer experience at every opportunity.

Skills : Microsoft Office, HTML, Type 60 Wpm, Adobe Photoshop, Adobe Acrobat, Social Media Marketing, Social Media, Current CDL.

Description :

    1. Managed seven Direct Customer Service Managers, which had teams of twenty analysts who were responsible for coaching, issue resolution, service level compliance, and quality assurance.
    2. Managed the team performance to deliver a true Customer Centric experience for each member.
    3. Managed resources to ensure we met objectives and stayed within the assigned budget.
    4. Ensured compliance with the organization's policies and government regulations were met.
    5. Managed employee engagement and development for employees.
    6. Building internal talent and driving a culture of learning.
    7. Directed the review of operations systems and procedures, and recommended improvements to increase efficiency.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Asst. Customer Service Director Resume

Summary : Committed to providing exceptional customer service director while building relationships to increase profit of employer's products or services.

Skills : Time Management, Microsoft Office, Relationship Management, Multi-Tasking, Communication, Problem Solving.

Description :

    1. Handled all customer order inquiries via email, in person and phone.
    2. Managed the investigation of complex complaints of the customers.
    3. Resolved the issues such as those relating to service or rates in connection with the offered product or service.
    4. Ensured the proper settlement by considering the complexity, requirements, and nature of a complaint.
    5. Updates customer account information using company info.
    6. Increased sales by 25% in building business relationships.
    7. Created and drafted company shipping policy that saves the company $20k-30k in losses.
    8. Supported our National /International sales team in building relationships with our clients.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Management

Customer Service Director/Executive Resume

Summary : Seeking full time Customer Service Director employment in the areas of Graphic Design, Marketing, Administrative Support, Non-Profit as well as any other areas.

Skills : Marketing, Logistics, Analysis, Audit, Billing, Customer Service.

Description :

    1. Managed 7 direct reports to evaluate city compliance and quality of service for 40-55 employees in customer service departments, proving support to multiple internal and external customers.
    2. Handled inbound/outbound calls, ACD call management and analysis, delinquent collections, rate changes, first call resolution, accounts receivable/payables, incentive plans for performance, and department cost against budgets and all billing.
    3. Managed and ensured adequate staffing for 5 utility services: water, wastewater, drainage, solid waste, and electricity for municipal government.
    4. Oversaw and managed the City's collections revenues in excess of $121 million dollars annually.
    5. Expanded number of remote customer service facility operations centers from 1 to 3.
    6. Initiated planning sequences needed to accommodate growth.
    7. Selected locations, planned and hired staff, and budgeted and procured the necessary equipment.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Public Administration

Customer Service Director Resume

Summary : Seeking the opportunity to join a customer service oriented team of individuals in a fast paced environment where can utilize previous experience and further develop skills.

Skills : Customer Service, Computer, Inventory, Employee Management.

Description :

    1. Managed and developed three separate and successful customer service call center divisions for 3 separate companies, with a staff count of 15+ customer service employees.
    2. Implemented call stats and responsibilities with Avaya telephone systems.
    3. Developed a very successful customer service department from ground up.
    4. Oversaw, instructed and guided other departments within the company's spectrum outside of the customer service department, which included but not limited to purchasing, finance, marketing, and IT department.
    5. Worked very closely with the executive management to ensure profits, goals and overall business needs were being met by all employees of the company.
    6. Researched and designed company policies to better enhance the company's revenue and ensure customer satisfaction.
    7. Extremely hard-working, go-getter that was involved in all aspects of the company.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Certificate