Applecare Advisor Resume Samples

An Applecare Advisor acts as a support system and helps Apple Customers with their queries and doubts. A well-drafted Applecare Advisor Resume indicates the following duties and tasks – resolving customer’s issues in a clear and courteous manner, resolving problems pertaining to malfunctioning products, managing call flow and responding to technical support needs of the customer, providing basic and high-level IT support to non-technical personnel, installing software and modifying hardware, programming and troubleshoot devices after installation, and following up with clients to ensure optimal customer satisfaction.

The most sought-after skills for the job include the following – a thorough knowledge and understanding of MAC products, skillful in call center operations, familiarity with key performance indicators; negotiation expertise, skilled trainer, and adherence to high customer service standards. An ideal candidate having passion and knowledge of technology can take this profession.

Applecare Advisor Resume example

Applecare Advisor Resume

Objective : Versed in troubleshooting and desktop support on Windows and Mac systems. Looking to bring a passion for creative solutions to vibrant technical support team.

Skills : Customer Service, Customer Skills.

Description :

    1. Provide base level IT support to non-technical personnel within the business.
    2. Manage call flow and responded to the technical support needs of customers.
    3. We provided 3 channels of support via Email, Chat & phone support.
    4. Use internal ticketing systems to manage, track and process actions taken on customer accounts, passwords, and product support resolutions.
    5. Resolve customer issues in a clear, courteous and straightforward manner.
    6. Manage customer's expectations and experience to a high degree of customer satisfaction.
    7. Demonstrate professionalism and courtesy with customers at all times.
    8. Identify and solve technical issues with a variety of diagnostic tools.
    9. Remain up-to-date on the latest technologies and solutions applicable to company products.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma


Jr. Applecare Advisor Resume

Objective : Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts.

Skills : MS Office, Customer Service.

Description :

    1. Deliver service and support to apple users with billing and other related discrepancies.
    2. Interact with customers to provide and process information in response to refunds, inquiries, concerns, and requests about products and services.
    3. Gather customer's information and determine the issue by evaluating and analyzing the issue.
    4. Diagnose and resolve technical issues.
    5. Research required information using available resources.
    6. Follow standard processes and procedures.
    7. Identify and escalate priority issues per customer specifications.
    8. Redirect problems to appropriate resources.
    9. Accurately log and record call interactios using a computer software.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma


Sr. Applecare Advisor Resume

Summary : Versed in troubleshooting and desktop support on Windows and Mac systems. Looking to bring a passion for creative solutions to vibrant technical support team. With 8 years of support experience I am extremely motivated to perform at peak levels and exceeding company goals.

Skills : Customer Service, Microsoft, Manufacturing, Call Center Experience.

Description :

    1. Provide base level IT support to non-technical personnel within the business.
    2. Manage call flow and responded to the technical support needs of customers.
    3. Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords, and product support resolutions.
    4. Resolved customer issues in a clear, courteous and straightforward manner.
    5. Manage customer's expectations and experience to a high degree of customer satisfaction.
    6. Demonstrate professionalism and courtesy with customers at all times.
    7. Identify and solve technical issues with a variety of diagnostic tools.
    8. Remain up-to-date on the latest technologies and solutions applicable to company products.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

Applecare Advisor I Resume

Objective : The role of the Applecare Advisor is a foundational role to the firm and our client teams, as Apple Care Advisors serve on multiple client teams as the teams go-to person, responsible for day-to-day implementation of client program tactics.

Skills : Microsoft Office, Customer Service.

Description :

    1. Troubleshoot issues for customers calling in.
    2. Using programs suited for our tasks on Mac computers Fluent in troubleshooting iPhones, iPads, iPods and Macs.
    3. Keep a schedule adherence, call time, idle time and hold time, Being responsible to complete all pieces of training on our own.
    4. Help fellow teammates with troubleshooting.
    5. Reaching and exceeding monthly personal set goals per calls.
    6. Upselling Apple Care + to new customers.
    7. Attend meetings weekly and one on one check-in with managers.
    8. Teach customers how to fix issues versus listing steps.
    9. Being held responsible on my own to complete daily tasks, testing, checking back on past calls and maintain my timecard.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
High School

Applecare Advisor I Resume

Objective : Developing and enhancing relationships with new and existing key assigned customers at local, regional and national levels, and ensuring customer needs and company interests are properly balanced..

Skills : Customer Service, Technical Support, Call Center, Dietary.

Description :

    1. AppleCare Technical Support Advisor As an AppleCare Technical Support Advisor, I have to opportunity to assist customers with issues they experience with their iPhones, iPads, and iPods.
    2. To identify the root cause of their issues and detailed troubleshooting to help resolve the issues.
    3. Use every resource made available to me to help assist the customer.
    4. Maintain a good rapport with my customers and provide exceptional support while still remaining valuable to the company.
    5. Display courtesy and strong interpersonal skills with all customer interactions.
    6. Maintain my composure and patience in the face of difficult customer situations.
    7. Research issues on various computer systems and databases to resolve technical issue.
    8. When I come across new solutions to issues, I coordinate with my team in order to ensure that everyone is utilizing the latest resolution methods.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Applecare Advisor II Resume

Headline : Over 10 years of experience in project management, account management and customer satisfaction. Ability to build and maintain relationships at the executive level, and facilitate excellent communication across business and technical teams, to identify and deliver solutions.

Skills : Customer Service, Technical Support.

Description :

    1. Continually performed above sales goals every month.
    2. Deliver outstanding customer service and received 100% customer satisfaction ratings.
    3. Assist customers with product support, technical help, or education as needed.
    4. To Manage multiple Apple internal applications, which were required on a daily basis.
    5. Interact with customers directly while troubleshooting & solving their technical issues over the phone.
    6. Create repair orders for customers' products that needed to be shipped off for repair.
    7. Communicate with customers' local Apple stores for inventory, and/or scheduling in-store repairs.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor's

Applecare Advisor III Resume

Summary : To provide phenomenally exquisite customer service and satisfaction, technical support, guidance, organization, and education through dedication, active listening, attention to detail, empathy, and compassion.

Skills : Computer Literate, Communication Skills.

Description :

    1. Receive phone calls to effectively troubleshoot and resolve technical issues for Apple computers and software.
    2. Regularly process credit cards for setting up support options, repairs, and sales of miscellaneous equipment.
    3. Assisted in training new employees on effective procedures, call handling, soft skills, and issue resolution.
    4. Received a substantially high number of positive customer satisfaction surveys, approximately 300 or greater.
    5. Earned multiple STRIVE awards from Stream for exceptional skills and abilities.
    6. Attribute my success to exceeding customer expectations through active listening, exercising patience, showing empathy, utilizing a positive mental attitude, sharing technical knowledge, and logging all case notes effectively.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Diploma

Asst. Applecare Advisor Resume

Objective : Effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer. Youre not only here to help fix issues, but also provide an incredible customer experience.

Skills : Microsoft Office, Customer Care.

Description :

  • Experience supporting customers via phone, e-mail, chat, and/or in person.
  • Passion for customer service and ownership of the customer experience including comprehensive issue resolution.
  • Able to effectively tailor communication and style to differing audiences.
  • Able to self manage and work independently in a fast-paced, constantly changing environment
  • Thrives on a team where expertise is shared and feedback is welcomed.
  • Effective time management including the ability to multi-task, organize and prioritize.
  • Able to research and grasp information across multiple tools while talking with customers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Lead Applecare Advisor Resume

Headline : Excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You can multitask across systems and applications, analyze, isolate and resolve a variety of complex issues, and comfortably navigate a technical environment. You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer.

Skills : MS Office, Customer Service, Communication Skills.

Description :

    1. Assist the owners of iOS devices with troubleshooting, repairing, and general operation of their devices.
    2. Maintain a 95% customer satisfaction rating throughout my employment.
    3. Met all company call stat requirements.
    4. Increase overall customer satisfaction by reducing call times and increasing resolution rates.
    5. Coached peers to improve call statistics.
    6. Top of my training class for Australian support.
    7. Responsible for taking calls to troubleshoot and resolve various issues relating to customer's Macintosh computers, iOS devices (ipod touch, ipad, iphone), and Apple IDs.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Applecare Advisor Resume

Objective : Motivated, Customer Service professional offering versatile customer service skills. A strong planner and problem solver who readily adapts to change, works independently with little or no supervision and exceeds expectations. Able to handle multiple priorities and meet deadlines without compromising quality.

Skills : Customer Care, Communication Skills.

Description :

    1. Account Security Crossed trained.
    2. Verify the identity of Apple's customers using account information.
    3. Provide assistance resetting Apple ID passwords and security questions per customer's request.
    4. Provide technical support to Apple Care customers via telephone.
    5. Troubleshoot issues with iOS devices and the WatchOS.
    6. Crossed trained as an Apple Online Store Advisor.
    7. Extensive technical support and customer service for all aspects of Apple iOS devices.
    8. Data entry, transcription of complaints and customer assistance.
    9. Escalation of customer complaints.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma