Working in various clubs and associations, these membership managers are accountable for handling customer relationship. A well-crafted Membership Manager Resume highlights on duties such as – organizing events, developing plans, analyzing markets, cultivating relationships, writing promotional materials, recruiting new partners, handling fundraising tasks, reporting to higher level management and involving in all promotional activities.
To make a career as a membership managers, candidates should possess certain basic skill sets such as good networking skills, excellent communication and negotiation skills, business acumen, telephone etiquette, social nature, basic website maintenance knowledge and computer competencies. Employers normally pick candidates possessing a degree in the field of marketing or computers or customer service. However, training and prior experience in the related field would enhance better job positions.
Summary : Dedicated with 17 years of computer and database experience, with customer service and managing experience. Worked in excel, outlook, your membership, Imis, dropbox, base camp, and word.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Create, maintain, and enter information into databases.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Open, read, route, and distribute incoming mail or other materials and answer routine letters.
Provide services to customers, such as order placement or account information.
Use computers for various applications, such as database management or word processing.
Manage listener communications, donations, donor correspondences, and gift mailings using online databases.
Schedule and coordinate staff and volunteers during pledge drives.
Experience
10+ Years
Level
Senior
Education
HS
Membership Manager I Resume
Summary : Looking to grow and build a career with a highly respectable company such as yours. Highly motivated and searching for opportunities to advance and move up within your company.
Skills : Adobe Suite, AP Style, Writing, Editing, MailChimp, CRM, HTML, Blogging, Wordpress, Social Media Marketing, Social Media Management, Photography, Volunteer Management, Event Planning, Marketing Communications.
Description :
Managed sales counselor including training and developing skills and techniques.
Organized weekly and monthly schedules for staff.
Provided customer service to members with questions.
Managed collegiate chapter activities including new member program, finances, programming, operations and university relations for 16 -20 chapters.
Utilized the keys basics daily to provide a positive experience for members and friends.
Maintained relationships with campus professionals and chapter advisors, while recruiting and training potential advisors.
Contributed to multiple committees, including convention logistics, Engage U (regional training) and Syracuse U recruitment team.
Responsible for overseeing membership and integration process (membership increase of 25% in the first six months).
Experience
10+ Years
Level
Senior
Education
BS
Jr. Membership Manager Resume
Summary : Membership Manager is responsible for managing the customer experience for a group of organizations. This includes working with customer service, sales and marketing to build relationships, educate members on changes to membership benefits, and communicate changes in membership rates and benefits.
Skills : Microsoft Office, Multi-Line Phone.
Description :
Consistently demonstrated the ability to meet deadlines.
Prepared meeting notices, agendas and assist the livestock department.
Answered multi-line (64) phones and process mail.
Eliminated inconsistent, off-the-record admissions and streamlined all admissions policies.
Served leadership role in city employees' transition to zoo society status.
Managed membership database, including application and dues processing for more than 7,000 members.
Developed budget for membership department -- $3.2 million in revenue.
Produced promotional materials in collaboration with the communications department and outside vendors.
Experience
7-10 Years
Level
Management
Education
HS
Membership Manager II Resume
Summary : A seasoned business and development professional with over 11 years of non-profit and proven fundraising experience including, but not limited: to events, campaigns, membership, and appeals with the ability to work closely with boards of directors, all levels of staff and volunteers.
Skills : Microsoft Office, Documentation, Project Management.
Description :
Developed, implemented, coordinated and evaluated all administrative aspects of the membership program.
Developed activities and recognition venues for members, integration of membership activities with all other fundraising projects and events.
Assisted with the individual giving program, as well as exhibition underwriting efforts.
Recaptured the majority of members who had not renewed due to the construction project and museum closure.
Responsible for the coordination and oversight of all aspects of museum operations, governance and administration.
Managed membership database, including application and dues processing for more than 7,000 members.
Produced promotional materials in collaboration with the communications department and outside vendors.
Experience
10+ Years
Level
Senior
Education
Diploma
Membership Manager-Temp Resume
Objective : A seasoned Membership Manager with 4 years of experience working for a private fitness company. Heavily experienced in customer service, both in-person and via telephone or email. Able to operate under many titles at once without compromising the quality of the end product.
Skills : Leadership, Interpersonal Skills, MS Office Suite.
Description :
Developed comprehensive presentations to meet organizational needs.
Responsible for registering and orienting members, also coordinated and trained volunteers.
Generated monthly attendance, program reports, and general clerical duties.
Responsible for leading, training and guiding sales team in order to meet club sales quotas along with personal sales quotas.
Created a weekly schedule for sales employees.
Weekly and monthly meetings with club management and upper management on sales development and tactics.
Built a strong positive environment for team members and club members.
Experience
2-5 Years
Level
Junior
Education
BA
Assistant Membership Manager Resume
Summary : A very hard-working, dedicated, and responsible person. Willing to work hard and dedicate to accomplish any task given.
Skills : Management, Administrative, Office Management, Clerical, Data Entry.
Description :
Responsible for coordinating all sales presentations and prioritizing multiple tasks simultaneously.
Responsible for coordination of membership procedures and prospecting of all new members.
Achieved and exceeded monthly new membership goals and corporate revenue targets.
Manage/Oversee activities related to the association's membership booth at the annual meeting and other events.
Responsible for daily processing and reconciliation of renewal and new member payments.
Responsible for obtaining leads from within the community using a company provided tools/programs.
Lead Box Program, Community outreach/Local Promotions, Corporate Sales on-site).
Experience
10+ Years
Level
Senior
Education
Diploma
Membership Manager III Resume
Objective : Membership Manager is responsible for coordinating and managing the marketing, sales and service of all products in the Membership product portfolio. The Membership Manager is also responsible for managing the marketing and sales team to ensure that all products are sold to the right market.
Skills : MS Office Suite, Management, Administrative, Office Management, Clerical, Data Entry.
Description :
Managed 9 territories within the Metropolitan area and accountable for the recruitment, training, evaluation, and retention of over 300 volunteers.
Promoted program opportunities available to girls to increase membership and exposure to the Girl Scouts organization in assigned areas.
Served as Team Leader and coordinated several activities available to members within the Council's 59-county jurisdiction.
Increased Girl Scout visibility, organizational knowledge, and community support through various community cultivation initiatives and civic involvement.
Managed and reported activities funded by 5 grants totaling approximately.
Utilize e-council software to research and develop reports to assist with recruitment, placement and training needs.
Developed activities and policies to encourage participation in peer and management recognition programs aimed at increasing employee morale.
Facilitated STEM, financial literacy, and self-esteem workshops for middle and high school students in underserved areas.
Experience
2-5 Years
Level
Junior
Education
MBA
Sr. Membership Manager Resume
Objective : Mid-level professional with extensive experience and subject matter expertise in new company development, community engagement, corporate social responsibility, nonprofit, government and private sector management, new program development and organizational management.
Skills : Fund Development, Customer Service, Client Relationship, Networking.
Description :
Lead strategic membership efforts to ensure achievement of annual growth with an equal emphasis on acquisitions, retention, and acknowledgment of the diversity.
Developed a year-round acquisition plan that incorporates promotions, renewals and on-site sales for all segments of the membership audience and our partners.
Oversaw membership data, gift processing, and acknowledgment.
Monitored reports and interpret membership sales and attendance on a daily, weekly and monthly basis and communicate the findings to appropriate staff persons.
Acted as the liaison between the WTS members and the WTS executives to answer questions about specific membership changes, online transactions, and database issues.
Worked in collaboration with the communications and development team to develop and implement corporate partnerships and promotions.
Designed and provide content for the member e-newsletter and renewal letters.
Worked with communications for all marketing materials related to member acquisition.
Experience
2-5 Years
Level
Junior
Education
BS
Membership Manager-General Resume
Objective : Seeking to work in a progressive organization that will utilize skills of leadership, customer satisfaction, and public relations.
Skills : SAP Program, J.E. Edwards, Excel, Word, Powerpoint, Publisher, Bilingual.
Description :
Organize membership activities, developments, and relations for a membership organization or association.
Update and distribute information to current members as well as prospective members.
Responsible for updating and organizing the membership databases.
Familiar with a variety of the field's concepts, practices, and procedures.
Recruit, select candidates for various departments in the store, conducting interview process, background checks, and performing reference checks.
Handle all recruitment, hiring and training responsibilities for all counselors.
Work with communications for all marketing materials related to member acquisition.
Experience
2-5 Years
Level
Junior
Education
HS
Membership Manager-Marketing Resume
Headline : Mission-focused development professional and experienced team player with over 6 years of progressively increasing responsibility within dynamic non-profit organizations.
Skills : Interviews and Hiring, Territory Sales, Customer Retention, Marketing.
Description :
Increased membership income resulting in becoming the top-performing club in market 87 while ranking in the top 5 of the entire Southeast multiple months.
Decreased the number of refunded memberships to winter residents by pushing the Seasonal Membership resulting in higher membership income and membership retention.
Conducted front end position interviews and hiring, evaluated staff members, and participated in the coaching process to improve performance.
Scheduled the membership and marketing positions to provide adequate coverage in those areas for excellent member service.
Coordinated and executed events inside and outside the club which increased relations with other businesses and the community.
Initiated and developed corporate and individual memberships through promotional events, including site presentations and community events.
Provided support to membership service areas in order to better the member's experience.
Experience
5-7 Years
Level
Executive
Education
GS
Membership Manager Resume
Objective : As a strong motivating leader, looking to find a position in which one can utilize skills and extensive experience to develop a strong team, increase productivity and change the lives of others through fitness.
Oversee and manage all new membership sales for two locations on a weekly and monthly bases.
Invite new guests to come experience what our facility had to offer and providing them with the best fitness experience.
Oversee operations and team member production to verify that staff is following policies and procedures as well as upholding our company standards.
Create monthly coaching reports for individual team members as well as creating reporting methods for owners to be informed on each team member's progress and production.
Revise our existing policies and procedures to increase our total revenue.
Train and development of team members as new hires and current team members to continue improvements in growing the brand and overall production.
Create a corporate fitness programs and presented to neighboring businesses for employees.
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