A Practice Support Specialist provides support for customer requests, issues and inquiries reported to Practice Support Service through phone, e-mail, or e-form. Other related duties are listed on the Practice Support Specialist Resume as – collecting information from the customer, initial assessment, research, and providing resolution, completing the necessary research and responding to customer inquiries, educating customers as necessary, addressing and solving customer inquiries and requests, documenting appropriate systems, and solving issues that are beyond the scope of the ability or responsibility; using appropriate categories for logging incidents; creating a positive customer support experience and building strong relationships through deep problem understanding, and adhering to code of conduct and mission and value statements.
To excel in this role, the following skills are needed – comprehensive knowledge of medical billing and collections processes, the ability to multitask, experience with Remedy; excellent customer service, and strong analytical skills, the ability to root cause and solve problems, and mathematical skills. A high school diploma or GED is required. An associate’s degree from an accredited school is preferred.
Headline : Practice Support Specialist is Working closely with product owners to define customer needs, Working closely with clients on ongoing product road-maps, and also Identifying potential bugs in products or services and report them to product owners or relevant stakeholders using appropriate methodologies, and also Ensuring product features are in compliance with applicable standards or guidelines.
Skills : Client Relations, Inventory Management.
Description :
Provider supported for customer requests, inquiries, and issues reported to practice support services via phone, email, or e-form.
Collected information from the customer, initial assessment, research and ultimately providing resolution.
Issued or requested beyond the scope of practice support specialist's ability or responsibility are resolved by engaging other service resources or departments in a timely manner.
Received all incoming calls from customers.
Completed the research necessary to appropriately root cause and respond to customer inquiries, requests, issues and/or complaints.
Educated customer as necessary on shared services for physicians software, process, policies, procedures.
Addressed and resolved customer inquiries and requests.
Experience
5-7 Years
Level
Executive
Education
BA In Journalism
Practice Support Specialist Resume
Summary : Practice Support Specialist with 4 years of experience in Working with developers to ensure that their projects are well planned and under control so that they can be released on time and within budget, Helping customers understand how the systems work and what they can do with them, Assisting the IT department in developing product features that are driven by customer needs rather than technology limitations or constraints.
Skills : Microsoft Office, Mac OS X, Electronic Health Records, Scheduling, Interviewing, Adobe, Administrative Assistant, Quick books.
Description :
Responsible for maintaining schedules for three Pediatric Cardiologists, three nurses, and 2 Sonographers.
Scheduled testing for patients.
Coordinated appointments and testing with other departments.
Scheduled outreach clinics.
Communicated with outside referring provider's office to obtain clinic notes, test results and ER records.
Sent records to Boston, Albany, and Syracuse for our surgery patients and coordinate follow up visits.
Answered large volume of phone calls and document and relay messages to appropriate provider or nurse.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Practice Support Specialist Resume
Summary : To obtain a Practice Support Specialist position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name, Taking ownership of technical documentation and help with its delivery, Working closely with IT department to deliver products to customers as quickly as possible.
Provided business office support to 4 physicians, 2 PA's, 4 sleep technicians, and 1 dentist.
Identified/resolved patient billing complaints, evaluates patient's financial status and establishes payment plans within financial policy.
Followed status of delinquent accounts and works directly with collection agencies on default accounts.
Annually updated to fee schedules and allowable schedules to ensure correct payment from insurance payors.
Reported creation and management.
Documented in the appropriate system.
Engaged other resources or departments to resolve issues that are beyond the scope of their ability or responsibility.
Experience
7-10 Years
Level
Management
Education
Diploma
Practice Support Specialist Resume
Summary : Practice Support Specialist with 10 years of experience in Providing technical expert support for end users using the Salesforce platform, Ensuring that all user accounts, records, and content are current and secure, Providing technical expert support for external partners using Salesforce product, Providing technical expert support for external partners using Salesforce's Cloud applications or service offerings.
Skills : Use Of Medical Terminology And Office Procedures, Type 45-50 Wpm, Familiar With HIPAA And Medical Office Policy And Procedures.
Developed training program, materials and videos for various staff levels.
Improved taxonomy/metadata management to reflect firm content.
Created and administered firm's in-house West law Paralegal Certification program.
Organised vendor training events on various research tools, participated in vendor licensing negotiations, new product assessments, and managed new product launches for U.S.
Overhauled IRC orientation program for U.S. hires to expedite on-boarding through customising program to specific staff levels or assigned practice group.
Conceptualised new practice sites in SharePoint and transitioned.
Experience
10+ Years
Level
Senior
Education
Master Of Library
Practice Support Specialist Resume
Summary : To obtain a Practice Support Specialist position where my customer relations experience can be fully utilised to improve customer satisfaction and enhance the company brand name, Taking ownership of technical documentation and help with its delivery, Working closely with IT department to deliver products to customers as quickly as possible.
Provided business office support to 4 physicians, 2 PA's, 4 sleep technicians, and 1 dentist.
Identified/resolved patient billing complaints, evaluates patient's financial status and establishes payment plans within financial policy.
Followed status of delinquent accounts and works directly with collection agencies on default accounts.
Annually updated to fee schedules and allowable schedules to ensure correct payment from insurance payors.
Reported creation and management.
Documented in the appropriate system.
Engaged other resources or departments to resolve issues that are beyond the scope of their ability or responsibility.
Experience
7-10 Years
Level
Management
Education
Diploma
Practice Support Specialist Resume
Summary : Practice Support Specialist Professional with the ability to develop new business relationships based on 17 years of customer service experience while possessing the competence to integrate professional ethics and personal relationship skills, expressing empathy while effectively communicating with clients is seeking a front desk position with a progressive healthcare organisation where I can utilise my expertise and interface with clients.
Skills : Microsoft Suite Proficient, Inventory Management, Very Organised, Quick Learner.
Description :
Provided Practice Support for Parallon's Physician Service Center.
Included collecting information from the client, initial assessment, research, and ultimately providing resolution.
Issued or requested beyond the scope of the Practice Support Specialist's ability or responsibility are resolved by engaging other service resources or departments in a timely manner.
Provided daily support to all the practices within the HCA/Parallon umbrella.
Supported that was provided included all claim processing as well as patient account support, computer support, phone support, and all revenue cycle support including cash posting.
Used Highest order of communication skills and team approach - Willingness to work in cooperation and collaboration.
Ability to assume responsibility and perform with little or no supervision.
Experience
10+ Years
Level
Management
Education
Business Management
Practice Support Specialist Resume
Headline : Practice Support Specialist in the military I have had experience with managing millions of dollars' worth of army property, I have planned and executed many logistical missions to supply the necessary materials for soldiers to complete their missions. I have conducted many inventories and completed the necessary documents for each inventory and stored them according to ARIMS (Army Records Information Management System).
Skills : Microsoft Word, Personnel Management, Filing, Fax.
Description :
Greeted patients/families, register, verify and update necessary information (including prepaid eligibility) on the system.
Ensured scheduled visits for patients are with appropriate authorisations.
Ensured that the patient's next appointment is scheduled (if appropriate) and referrals are coordinated (if appropriate) prior to patient leaving the office.
Answered telephone and disburse callers in a friendly, prompt and accurate manner.
Retrieved and disbursed messages from answering service/machine and facsimile machine.
Scheduled, cancelled, rescheduled and confirmed office visits according to office scheduling procedure.
Provided Quotes of Insurance to patients, letting them know if they are covered by insurance or if they have to pay out of pocket.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Practice Support Specialist Resume
Objective : To establish a fulfilling, challenging career that allows me to capitalise on my abilities, education and experience while providing economic reward commensurate to the maximum effort and dedication I will bring to the position, Develop user guides; developing software installation guides; creating software maintenance guides; creating publications.
Skills : E Discovery Project Management, Planning.
Description :
Coordinated projects and provide technical support for the Litigation Practice Areas.
Coordinated projects to determine best technical options, estimated timelines of completion and array of costs associated with project.
Created and managed databases used for document review and electronic discovery.
Worked closely with both paralegals and attorneys to resolve daily technical issues affecting databases used for document review and production.
Performed frequent installation of software for attorneys, paralegals or temps as needed for different projects.
Provided tutorials to attorneys and paralegals on practical, daily use of legal support software Coordinate with the networking and hardware divisions of IT to ensure a case's technical specs are met.
Worked with vendors to review job specs, pricing and quality control at every phase of project.
Experience
2-5 Years
Level
Executive
Education
B.A. In English
Practice Support Specialist Resume
Headline : Practice Support Specialist is Creating and maintaining systems, tools and procedures to manage technical support for a given practice, Defining the scope of technical support required by the organisation, Developing system documentation (e.g., training manuals); create videos; creating training materials.
Completed the research necessary to appropriately root cause and respond to customer inquiries, requests, issues, and/or complaints.
Addressed and resolve customer inquiries and requests.
Documented in the appropriate system.
Engaged other resources or departments to resolve issues that are beyond the scope of their ability or responsibility.
Used the appropriate categories for logging incidents and requests.
Created a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
Experience
5-7 Years
Level
Executive
Education
MA
Practice Support Specialist Resume
Summary : A Practice Support Specialist position that offers an opportunity to use my clerical and medical billing skills and experience. I enjoy working within a busy office environment with a diverse group of people, Implement best practices for technical support processes to ensure efficiency, Developing customer service policies and procedures (e.g., when requesting help).
Skills : Microsoft Office, Kronos, Supportive Skills.
Description :
Responsible for recruiting, contacting applicants, scheduling interviews, and developed an orientation process within the department.
Managed the evaluative process of the residents, program, faculty, and rotations.
Planned and organized annual department events that included resident graduation, faculty retreats and county wide meetings with 3 other hospitals.
Facilitated relationship between medical and administrative staff for various tasks.
Developed and prepared schedules for 35 physicians in the practice.
Articulated with excellent communication skills to properly answer phone calls and schedule appointments.
Learned how to schedule meetings eventually became responsible for organising multiple conferences and meetings in the department.
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