Customer Service Help Desk Resume Samples

A Customer Service Help Desk provides technical assistance and support relating to customer’s computer systems, hardware, and software. The job description includes answering queries, addressing systems and user issues promptly. Other daily accountabilities are listed on the Customer Service Help Desk Resume as – monitoring and responding quickly to incoming requests relating to IT issues, maintaining computer systems and acting as support, providing service support for issues relating to Pc’s, servers, printers, and related equipment; maintaining user PC’s including upgrades and configuration as needed, assisting with onboarding of new users, keeping inventory of all equipment, software, and license users; configuring and upgrading PC software.

Almost everyone in this role should have the following skills and abilities – general awareness of computer systems, PC repair, and network management, resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues; a good understanding and appreciation for information security within systems and strong drive to provide excellent customer service and experience. Formal education beyond a high school diploma is not expected as on-the-job training is provided.

Customer Service Help Desk Resume example

Customer Service Help Desk Resume

Summary : As a Customer Service Help Desk, responsible for Providing guidance to employees and coaches on their personal and professional development, and also Aspecting of staffing including time off, productivity, efficiency, and schedule adjustments for 150+ person multi-channel customer service team.

Skills : Microsoft Office Suite, Strong Desire To Learn, Organizational.

Description :

    1. Telephone order handled, prescription help desk and customer account maintenance.
    2. Resolved claims exceptions and customer issues.
    3. Contacted patients, insurance plans and processors for billing and coverage issues.
    4. Order edited and rebilled, obtained prior authorizations from Doctors and insurance plans.
    5. Worked with the Operations Service Representatives on billing and group implementations.
    6. Updated plan information, work with account coordinators on issues from insurance companies, insure correct billing and reimbursement rate are used, and route orders to the proper facility.
    7. Read and entered prescription information in the PROMISE computer system accurately and efficiently.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
GED


Customer Service Help Desk Resume

Objective : To use the skills given to me, to do my job in the most efficient and productive way possible. To help the company perform at its best capacity.

Skills : Microsoft Office Administration, Customer Service, Call Center, Inventory Control, Computer , Adobe, Computer Repair, Troubleshooting.

Description :

    1. Received, input, work and resolve all tickets to the best of my ability from any incoming clients.
    2. Escalated tickets to proper departments.
    3. Maintenance existing hardware and software.
    4. Helped assist onsite technician with new setup and install of new hardware and software,adding computers to the network.
    5. Troubleshoot hardware and software issues.
    6. Set up new users for network access and email.
    7. Audited inventory status via computer program and by hand.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Associate In Visual Communications


Customer Service Help Desk Resume

Summary : Service driven and customer focused Detail oriented possessing exceptional writing and editing skills Versed in a range of programs including: Microsoft Suite Lotus Notes Work with WebEx for meetings for offsite personnel. PeopleSoft.

Skills : Microsoft Outlook, Data Entry, Ten-Key, Siebel Systems, Cobblestone Contract Management Software.

Description :

    1. Troubleshoot all problems for the telephone and computer service for all brokers.
    2. Added, changed and deleted all customers for new and old lines.
    3. Set up conference calls on brokers floor in four different countries.
    4. Followed up on all customer service needs.
    5. Used Switchboard, follow up.
    6. Scanned patient orders and package medication and paperwork for shipping.
    7. Trained, motivated, guided and inspired a team of Customer Service coaches.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Diploma In Business

Customer Service Help Desk Resume

Headline : Responsible receptionist proficient in Microsoft Word and data entry. Passionate and motivated, with a drive for excellence. Over ten years in customer service and four years in clerical positions.

Skills : Powerpoint, Excel, Training, Typing, Management, Human Resources, Hiring, Filing, Faxing, Recruiting.

Description :

    1. Operated office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
    2. Greeted visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
    3. Received payment by cash, check, credit cards, vouchers, or automatic debits.
    4. Issued receipts, refunds, credits, or change due to customers.
    5. Assisted customers by providing information and resolving their complaints.
    6. Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
    7. Established or identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
GED

Customer Service Help Desk Resume

Summary : To establish a stable career with a company that will offer the opportunity for growth, while providing a valuable service. Also, obtaining a job that will allow me to apply my previous experience in data entry and customer service.

Skills : Computer Repair, Supply Chain, Warehousing.

Description :

    1. Responsible for receiving calls from new and established DSL customers.
    2. Assisted new customers with hooking up their equipment and talking them thru the registration process.
    3. Responsible for troubleshooting of customer issues and establishing a means for correcting the issue(s) in a timely manner.
    4. Assisted with basic configuration of mail programs.
    5. Assisted with troubleshooting of connectivity issues between computer(s), attached equipment, and communications equipment.
    6. Demonstrated high quality, results-driven, prompt, and professional customer service and support to instill confidence in technical advice and directions.
    7. Developed process for accessing the Motorola modem when the access label is unreadable.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
MS

Customer Service Help Desk Resume

Summary : Customer Service Help Desk professional with exceptional customer service and quality assurance knowledge. Over 12 years of experience in a customer service call center environment and operations with 10 years in the wireless industry. Strong abilities to learn, lead and teach. Ability to work both independently and with a team to achieve a common purpose or goal. Consistently looked to as a subject matter expert after learning new processes, policies, and procedures. Known to be a driver in creating solutions.

Skills : MS Office, Communication Skills.

Description :

    1. Handled inbound calls from customer service representatives in need of assistance with billing questions, assistance with any necessary credits exceeding the representative's limit, as well as assisting with any escalated situation that arises with the customer.
    2. Escalated may include taking over the call from the customer service representative at the request of the customer.
    3. Continued to utilize show vs. tell in assisting customer service representatives.
    4. Analyzed situations to make the best decision for the company and the customer.
    5. Learned and adapted to an autonomy driven, employee focused company culture.
    6. Communicated a vision that ensures that culture is built into the fiber of our team as we rapidly grow.
    7. Experted at identifying candidate strengths and risks during the hiring process.
        Years of Experience
        Experience
        10+ Years
        Experience Level
        Level
        Senior
        Education
        Education
        Bachelors Of Science

        Customer Service Help Desk Resume

        Summary : Service driven and customer focused Detail oriented possessing exceptional writing and editing skills Versed in a range of programs including: Microsoft Suite Lotus Notes Work with WebEx for meetings for offsite personnel. PeopleSoft.

        Skills : Microsoft Outlook, Data Entry, Ten-Key, Siebel Systems, Cobblestone Contract Management Software.

        Description :

          1. Troubleshoot all problems for the telephone and computer service for all brokers.
          2. Added, changed and deleted all customers for new and old lines.
          3. Set up conference calls on brokers floor in four different countries.
          4. Followed up on all customer service needs.
          5. Used Switchboard, follow up.
          6. Scanned patient orders and package medication and paperwork for shipping.
          7. Trained, motivated, guided and inspired a team of Customer Service coaches.
        Years of Experience
        Experience
        10+ Years
        Experience Level
        Level
        Senior
        Education
        Education
        High School Diploma In Business

        Customer Service Help Desk Resume

        Objective : Committed and motivated Customer Account Representative with exceptional customer service and decision-making skills. Proficient in research and problem-solving.

        Skills : Customer Service, Call Center Experience, Patient Account Representative, Medical Claims, Appeals Medical Claims.

        Description :

          1. Trained customer service call center groups in new products, new standards, and continuing education.
          2. Supervised call groups in absence of a manager.
          3. Quality reviewed representative's phone calls and delivered evaluations.
          4. Provided coaching to representatives based on evaluations.
          5. Managed call controls and representatives by campaign and where their production was most needed.
          6. Met the demands of the job within the described work environment.
          7. Administered device security, and scanning.
            Years of Experience
            Experience
            2-5 Years
            Experience Level
            Level
            Executive
            Education
            Education
            MS

            Customer Service Help Desk Resume

            Objective : Accomplished and energetic with a solid history of achievement in handling accounts for customers. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include identifying, taking ownership, and resolving issues.

            Skills : Microsoft Office, HIPAA Compliance.

            Description :

              1. Managed large amounts of inbound or outbound calls in a timely manner.
              2. Followed communication scripts when handling different topics.
              3. Identified customers' needs, clarify information, research and provide solutions and/or alternatives.
              4. Accessed company and client resources provided to accurately handle the call.
              5. Seized opportunities to upsell products when they arise.
              6. Skillfully changed from one task to another without loss of efficiency or composure.
              7. Successfully completed all training sessions.
                                    Years of Experience
                                    Experience
                                    2-5 Years
                                    Experience Level
                                    Level
                                    Executive
                                    Education
                                    Education
                                    Certification In Phlebotomy

                                    Customer Service Help Desk Resume

                                    Headline : As a Customer Service Help Desk, responsible for Balancing organization/business focus with culture/people focus, and also Collaborating across all departments to identify and improve communication and processes.

                                    Skills : SAP, 97% Excel, 90% Microsoft, 94% Basic Office, 46 Words Per Min.

                                    Description :

                                      1. Actively participated in efforts to support customer satisfaction and maintain quality.
                                      2. Effectively communicated with patience and understanding.
                                      3. Remained positive and professional in all internal and external customer interactions.
                                      4. Applied personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas.
                                      5. Maintained the utmost confidentiality and security as it pertains to the Five Star Electronic Communications Privacy Act.
                                      6. Worked on tablets, laptops, desktops and cell phones in Help Desk unit.
                                      7. Administered the mobile device management software.
                                          Years of Experience
                                          Experience
                                          5-7 Years
                                          Experience Level
                                          Level
                                          Executive
                                          Education
                                          Education
                                          Bachelor Of Liberal Arts