Customer Support Specialist Cover Letter Examples

What to Include in a Customer Support Specialist Cover Letter?

Roles And Responsibilities

Customer Support Specialist is a consumer-facing role that tends to assist the customers who are seeking information for their queries, want to file a complaint about any products or services, etc.

Following are the daily chores of a Customer Support Specialist:

Provide assistance by answering calls, responding over email, and via chat.
Understand the customer’s concern or question patiently.
Address the concern/complaint.
Accurately answer or provide a solution.
In case of an escalation, scale the severity of the issue and share a timeline with the customer.
Inform the timely progress of your work upon the highlighted issue.
Once resolved, verify the same with the customer.
Strive for positive feedback from the customer.

Education & Skills

Customer Support Specialist Skills:

Deep understanding of service or product in terms of its functions, features, and other details.
Prompt in responding to the customer questions, issues, or escalations maintaining quick TAT in congruence with the defined SLA.
Ability to prioritize escalations based on their severity level.
Extremely patient and empathetic soft skills.
Well-groomed verbal and spoken communication skills.
Ability to maintain a good rapport with the above hierarchy.
Cross-team collaboration approach to hunt for quick resolution.

Customer Support Specialist Qualifications:

GED / High school diploma (required).
Multi-Lingual proficiency (preferred).
Skilled in MS-office.
Familiarity with computers and laptops.

Customer Support Specialist Cover Letter Example (Text Version)

Dear Mr./Ms.,

I want to express my interest in the vacancy Customer Service Specialist role in your contact center. Working for 1+ years as a customer-centric sales and service support specialist, I have the necessary skills to qualify for this job position. I’d be honored to be a part of your customer success team and help achieve maximum customer satisfaction to propel business growth and productivity.

Spotlighting my current KRAs as L2 Customer Support Specialist:

I have to achieve a monthly sales target.
Define TAT and SLA based on standard complaints and queries.
Respond to customer calls, emails, and chats.
Handling escalation as tier-2.
Maintain daily escalation trackers to prioritize issues accordingly.
Conduct weekly training for folks who are new to the floor.
Assist tier-1 colleagues in dealing with customer issues patiently.
Conduct one-on-one sessions with other team members to impart my reviews.
I serve as a liaison between the manager and the support team.

I want to thank you for your time and consideration. I am hereby attaching my detailed resume to justify my suitability for the role. I will look forward to having a further discussion in the face-2-face round of the interview.

Sincerely,
[Your Name]

Tips

Note: In place of current KRA’s, you can highlight your skills that align with the requirement if you’re a college graduate seeking the Customer Support role.

Our database has millions of expert-approved resume samples to explore and create your own. If you’re seeking help to build an impressive resume, please refer to our Customer Support Specialist Resume Sample.