A Customer Support Assistant is hired to help the customer support department in fulfilling its obligation to provide exemplary customer service. Common work activities found on the Customer Support Assistant Resume are – organizing and scheduling customer orders, ensuring customer orders are met on time, interacting with customers to find the needs and requirements, solving conflicting and complex issues relating to customer services, ensuring dispatching and shipping of products, maintaining and managing customer files and databases; coordinating and collaborating with cross-functional teams and to ensure quality services, and assisting customers in locating required merchandise.
Employers look for resumes that display the following skills and abilities – strong interpersonal and problem-solving skills, strong customer service skills, good and clear communication skills, the ability to multitask, data entry skills, and fluency in using sales and accounting software. While a high school diploma or GED may suffice, employers are inclined to hire those having a past work history in relevant fields.
Headline : Seeking a Customer Support Assistant position using my expertise, extensive and successful experience within the healthcare industry, in conjunction with my clerical and marketing knowledge.
Skills : CPR Certified, Fluent In Vietnamese, And Proficient In Microsoft Office.
Description :
Demonstrated a positive customer service attitude/behavior.
Handled incoming calls, and ensure prompt transfer of all calls.
Handled incoming and outgoing mail and packages, maintain supervisor and staff member appointments and travel schedule.
Acted as a liaison to supervisor regarding meetings and conferences.
Handled all job inquiries, applicants and future employees.
Processed applications and background requests for potential employees.
Assisted in orientating and training new hires.
Experience
5-7 Years
Level
Executive
Education
BA In Healthcare Administration
Customer Support Assistant Resume
Headline : To acquire a Customer Support Assistant position that provides a steadily paced, high energy environment where I can continue to learn and effectively utilize my skills while increasing the overall value of operations.
Skills : Outlook, Recruiting, Human Resources, Training.
Description :
Helped center manager edit emails and other correspondence going out to the center.
Provided clients with information addressing inquiries about maintenance courses, PW&C Entitlements, client ID's and accounts, invoicing, and city accommodations and entertainment.
Completed an RVSM and Cit.
Helped sales team with weekly CRM data input.
Created the eConcierge Client Touchscreen, an information center that allows clients to search for local activities in Wichita, print out boarding passes, etc.
Assisted Customer Support Representatives with clerical duties such as transferring calls, mailing client records and diplomas, and handling client complaints.
Received referrals from physicians, hospitals, insurance companies, etc utilizing company documentation and obtaining all necessary information for accurate billing.
Experience
5-7 Years
Level
Executive
Education
BBA In Management
Customer Support Assistant Resume
Headline : Responsible for Enhancing and strengthen relationships between our clients and customers by using strong communication skills, keen listening skills, and empathy, Efficiently accessing and navigating systems to provide a complete and integrated response to the customers inquiry.
Skills : MS Office, Supporting Skills.
Description :
Responsible to oversee a team of 2 agents working Consumer accounts currently in Loss Mitigation or delinquent.
Worked with other departments to complete workouts as needed by gathering documentation, speaking with borrowers on the phone and developing a plan to move forward.
Worked with attorneys to help complete the Loss Mitigation process for borrowers currently in Bankruptcy.
Adhered to the delivery of servicing expectations per SLA guidelines.
Monitored all incoming Consumer correspondence related to Consumer accounts and handle or distribute as needed.
Served as a subject matter expert for Consumer training.
Handled escalations on Consumer accounts received in the Single Point of the contact area.
Experience
5-7 Years
Level
Executive
Education
MS
Customer Support Assistant Resume
Headline : Seeking a Customer Support Assistant position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Answered the main Student Business Services phone lines and respond to general inquiry emails.
Assisted as needed in the main lobby by answering student and parent questions, providing information, or providing directions.
Answered the telephone, responds to customer emails and provides general assistance to customers.
Reviewed and promoted service requests submitted by customers.
Experience
5-7 Years
Level
Executive
Education
MS
Customer Support Assistant Resume
Summary : Customer Support Assistant with 19 years of experience in a fast paced medical office environment. I maintain a proven record of accomplishment in my ability to serve clients diverse needs and communicate in a professional manner, providing quality customer service. Skill sets consisting of a strong work ethic, reliability, detail orientation, and maintaining a high level of confidentiality has allowed me to maintain and develop trusting relationships with staff, customers, vendors, and healthcare professionals.
Skills : MS Office, Planning Skills.
Description :
Provided administrative support under direct supervision of a nursing supervisor.
Greeted/directed patients, visitors, physicians, and others as unit receptionist.
Managed incoming telephone calls and assisted callers as needed.
Faxed and distributed therapy orders.
Assembled pre-admission charts.
Notified doctor offices and diagnostic test sites of consult orders.
Replenished forms as necessary.
Experience
10+ Years
Level
Senior
Education
Certification In Business Administration
Customer Support Assistant Resume
Headline : Energetic learner focused on identifying discrepancies and finding realistic solutions; Enthusiastic student who is completing final coursework and Bachelors in environmental biology and ecology at Texas A&M University. Seeking to apply my technical aptitude and passion for environmental change to a position with a top environmental consulting firm. An ambitious student with excellent research, time management, and problem-solving skills.
Oversaw sales forecasting, goal setting and performance reporting for all accounts.
Developed competitive comparison tables of XM Satellite Radio's pricing, fees, ratings, category and product performance to use for account sales calls.
Organized joint sales calls with current customers and outside vendors.
Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 85% success rate.
Consistently hit and exceeded sales goals by 20%.
Achieved 115% of monthly quota and grew sales to $400 K within three months, earning title as top representative in region.
Experience
5-7 Years
Level
Junior
Education
GED
Customer Support Assistant Resume
Objective : Customer Support Assistant with 5+ years of experience in Assisting in managing or directing a major organizational division of a City department; assisting in carrying out the objectives and goals of the department through subordinate managers and supervisors.
Skills : Electronic Medical Records, Scanning.
Description :
Supported the leasing team & property manager through all prospect & resident relationships.
Performed daily community assessments of amenities, landscape, building exteriors, & show units to ensure property aesthetics are in compliance.
Made sure all new move-ins were successful & resolved issues accordingly.
Followed up with residents in regards to service requests, delinquency, renters insurance, collections, & evictions.
Developed & implemented parking regulations to eliminate resident complaints.
Self taught & a quick study, becoming proficient in CSA & LC responsibilities leading to a promotion in 3 months.
Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science
Customer Support Assistant Resume
Headline : As a Customer Support Assistant, responsible for Communicating with customers to complete work in a cost-effective, efficient and safe manner, Maintaining a clean and safe work environment.
Skills : Operating SKills, Planning Skills.
Description :
Provided clerical support; maintains files and records.
Prepared routine correspondence, forms and other documents.
Collected, verified, retrieved and entered data.
Operated standard office equipment.
Completed project assignments.
Assisted in the preparation and proofing of materials for reports and other publications.
Interacted effectively with staff, students and faculty while conducting daily workplace duties.
Experience
5-7 Years
Level
Executive
Education
MS
Customer Support Assistant Resume
Objective : An analytical and highly organized professional with proven experience planning, organizing, and maintaining accounts; building rapport with clients to discern needs; and/or desires, attention to details and retaining information readily; communicating verbally in a professional manner with clients; using sales and service techniques to encourage clients to take advantage of opportunities and benefits; ability to use good situational judgment in dealing with prospective or current customers.
Skills : Word Processing, Data Entry, Customer Service.
Description :
Provided administrative and clerical support for the Customer Care Department.
Provided assistance in the implementation of special produces and AS/400 address book files and software.
Maintained and consistently upgraded information within systems as it develops or changes.
Accurately maintained the AS400 Address Book by possessing knowledge of various types of accounts and procedures for the company.
Maintained, updated, and requested confidential information for documentation purposes.
Assisted Customer Care by distributing information about prospective clients to appropriate personnel and assists with any other activities regarding potential customers.
Detailed company benefits, services and account specifics to clients via telephone or email.
Experience
2-5 Years
Level
Executive
Education
GED
Customer Support Assistant Resume
Summary : Over 18 years of Administrative Support and Customer Service experience dedicated to achieving accuracy, reliability, profitability, and total customer satisfaction. A dependable employee with exceptional analytical, organizational, and people skills. Strong personal ethics and integrity. Bilingual (fluent English-Spanish).
Skills : Computer Include Microsoft Office, Planning Skills.
Description :
Prepared and implemented cross-training sessions for staff.
Responded to all subscriber inquiries within U.S./Canada/Latin America.
Served as liaison with various international offices.
Received and processed subscription paperwork for Subscription Department.
Performed order entry and extensive research via internal Media Publishing Systems Database.
Maintained data for subscribers on the internal Media Publishing Systems Database.
Developed strong working relationships with internal and external customers to ensure quick resolution of problems.
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