Desktop Support Supervisor Resume Samples

A Desktop Support Supervisor is responsible for the supervision, technical development, and guidance of the desktop support team and leads the daily activities of the team. The most common work activities relating to the post are listed on the Desktop Support Supervisor Resume as – taking responsibility for ensuring an effective and efficient level of IT support is rendered within the desktop support environment; managing and performing supervisory duties, setting procedures, and processing in-line with standards; and assuming responsibility for the personal and technical development of the Desktop Support Team, including appraisals and training plans.

Apart from proven work experience, the following skills are expected from the Desktop Support Supervisors – knowledge of using and supporting MS Windows Operating systems and office products; solid understanding of one or more computer systems; good grasp of diagnosing and solving IT related faults and issues; and a good understanding of the policies relating to computer use. Hiring employers prefer applicants with a degree in IT or Computer science for this job title.

Desktop Support Supervisor Resume example

Desktop Support Supervisor Resume

Headline : Highly qualified Desktop Support Supervisor with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Microsoft Certified Professional, Dell Certified Systems Expert, HP Certified, IBM Certified.

Description :

    1. Managed IT Staff and IT budget for two sites.
    2. Reported to upper management changes to improve IT department at both sites.
    3. Coordinated and/or performed installation of servers, AS400, pc's, laptops, handhelds, fax and printers, IP phone system, cell phones, barcode scanners, burglar and fire systems, DVR and security cameras, IP based climate control systems for a plant of 125 employees.
    4. Maintained IT equipment and software inventory and upgrades.
    5. Maintained vendor list and contracts including contract negotiation.
    6. Analyzed IT activities through metrics to recommend procedural changes and system upgrades.
    7. Authored training documents and SOPs as applicable to the IT department.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelors In Applied Sciences


Desktop Support Supervisor Resume

Objective : As a Desktop Support Supervisor, Responsible for ensuring timely work completion of tickets and site visit within my region IT Support for Executives and VIP's Responsible for scheduling and coordinating branch support visits Responsible for weekend On-Call support rotation.

Skills : ITIL foundation and practitioner certified.

Description :

    1. Resolved services request that are escalated from Tier 1 & Tier 2 Support Specialist.
    2. Responsible for timely handling support related issue requests assigned to my team.
    3. Assisted with the implementation of new systems.
    4. Configured, setup and supported all Cisco phones, voice mailboxes.
    5. Worked directly with Desktop Services Manager in the coordination and deployment of all new or moved branches.
    6. Assisted with creating new and maintaining existing procedures for all Desktop Support.
    7. Performed staff scheduling to ensure Help Desk coverage during normal business hours and on-call support as required.
    Years of Experience
    Experience
    2-5 Years
    Experience Level
    Level
    Executive
    Education
    Education
    BS In Information System Security


    Desktop Support Supervisor Resume

    Summary : An enthusiastic, industrious, highly self-motivated individual with good communication and organizational skills; intuitive, logical, detail-oriented, enjoys finding creative solutions to complex problems; flexible, congenial, interacts positively with different types of people from diverse backgrounds. Customer focused with a high priority on exceeding expectations.

    Skills : Planning Skills, Supervising Skills.

    Description :

      1. Provided desktop support for users in Healthcare Division.
      2. Replaced hardware as needed or requested by the Department.
      3. Performed software upgrades as needed or as requested by each Department.
      4. Installed and maintained network printers.
      5. Worked closely with network support for connectivity issues.
      6. Assisted users in the use of new programs and integrated systems.
      7. Assisted in Bank Disaster Recovery testing and if necessary actual recovery operations.
    Years of Experience
    Experience
    10+ Years
    Experience Level
    Level
    Senior
    Education
    Education
    GED

    Desktop Support Supervisor Resume

    Summary : Solutions-focused, team-oriented with broad-based experience and hands-on skill in the successful implementation and support of enterprise-level clinical support of hardware and software. Proven ability to develop innovative solutions for increasing reliability and improving productivity. Broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting, and support.

    Skills : Planning Skills, Creative Skills.

    Description :

      1. Managed a group of 12 technicians that support the entire clinical enterprise of the Health System in South Florida.
      2. Managed the desktop support operations at the University of Miami Hospital.
      3. Managed and supported the support services of endpoint devices connected to the Uhealth system electronic medical record system.
      4. Created reports using Service Now tool to manage the incidents.
      5. Successfully maintained Service Level Agreements within established or better parameters Develop plans for the refresh of hundreds of computers across campus and satellites offices.
      6. Supported the Cgcent domain and office 365 migrations of users.
      7. Managed the support of proximity card readers used at the workstation level.
    Years of Experience
    Experience
    7-10 Years
    Experience Level
    Level
    Management
    Education
    Education
    Bachelor Of Arts

    Desktop Support Supervisor Resume

    Objective : Seeking a full-time permanent Desktop Support Supervisor position with a large Corporation that allows continued growth. Seeking a position of high activity and responsibility within the IT field which includes Business Process Management, SOX Management, Compliance, and Training. I have fifteen years' experience which includes AS400 Computer Operations, Trainer, Business Analyst, Data Integrity, Change Management/Document Management, SOX compliance, Project Management, and Desktop Support Management.

    Skills : Planning Skills, Administrative Skills.

    Description :

      1. Managed a department of 5 Tier 3 level PC administrators.
      2. Played a key role in reengineering Support Center to improve responsiveness and customer satisfaction.
      3. Established best practices in Desktop and Network support and trained technical staff.
      4. Diagnosed and resolved hardware/software connectivity issues.
      5. Created user accounts for NT 4.0 and Winframe/Citrix servers.
      6. Resolved improperly configured settings.
      7. Overlooked daily operations of administrator's efforts to troubleshoot software and hardware problems for company departments.
    Years of Experience
    Experience
    2-5 Years
    Experience Level
    Level
    Executive
    Education
    Education
    BS In Information Technology

    Desktop Support Supervisor Resume

    Summary : Profile More than 10 years of IT experience ranging from Call Center Administrator to Desktop Support. Possess solid computer/technology skills. Excellent working knowledge of Windows software packages (XP, Windows 7), Microsoft Office suites (2003 - 2013) Cisco Any Connect (VPN), iPhone, Blackberry, Active Directory Users & Computers, Imagex for laptops/desktops, and various in house applications. Ability to train, motivate, and supervise IT, teammates. A motivated and driven team player.

    Skills : Microsoft Office Suite, Windows.

    Description :

      1. Supervised/Led a team of 4 Desktop Support Techs (1 Sr. Tech and 3 Support Techs) Modifies/Created yearly departmental budget plans.
      2. Supervised and assisted with supporting 1200 hardware users companywide.
      3. Assisted tech team with user support calls through the corporate help desk.
      4. Assisted with loading/re-loading software as needed Create Purchase orders via in-house application to be communicated to vendors when ordering equipment Track and monitor inventory for all PC's company-wide MBM Corporation, Rocky Mount NC Desktop Support Specialist Respond to computer issues from all users companywide.
      5. Loaded/re-loaded software as needed Assist department manager with special projects as directed by the IT Director.
      6. Keyed/Assigned service tickets to technicians Assist users with lower-level issues.
      7. Assisted PC Techs with computer setups and distribution.
    Years of Experience
    Experience
    10+ Years
    Experience Level
    Level
    Senior
    Education
    Education
    High School Diploma

    Desktop Support Supervisor Resume

    Summary : As a Desktop Support Supervisor, Responsible for Managing the Help Desk staff including consultation on performance evaluations, promotions, hiring, and disciplinary responsibilities, and also Providing staff support for administrative tasks and projects relative to the Desktop support.

    Skills : Supervising Skills, Coordinating Skills.

    Description :

      1. Implemented management-level decisions, in coordination with other supervisors, on strategic and technical developments of the department based upon the company's goals.
      2. Responsible for interviewing, hiring, and mentoring administrators on my team.
      3. Monitored clinical desktop support team progress and enforce deadlines.
      4. Served as the single point of contact for desktop support project scheduling and changes at the University of Miami hospital and clinical areas.
      5. Switched port to POE enabled switch if need.
      6. Performed basic maintenance on local site servers.
      7. Defined and implemented policies, procedures, and best practices as well as supervised staff.
        Years of Experience
        Experience
        10+ Years
        Experience Level
        Level
        Senior
        Education
        Education
        High School Diploma

        Desktop Support Supervisor Resume

        Objective : A position in technical support with a company that will utilize previous experience and skills to meet business objectives and support commitments to customer service, employee development, and continuous improvement.

        Skills : .Technical Skills, Coordinating Skills.

        Description :

          1. Ensured the streamlined operation of the regional support technicians in alignment with the business objectives of the organization.
          2. Planed for and coordinated their team's activities and ensure SLAs are met in accordance with the Global Desktop Services service catalog.
          3. Planed, coordinated, and led tactical-related activities for the organization and provides administrative direction and support for the daily operational activities of the department.
          4. Responsible for identifying and managing key performance indicators for the department.
          5. Created and managed escalation procedures and ensured service level agreements are met.
          6. Worked closely with other departments to identify, recommend, develop, implement and support technology solutions for the company.
          7. Identified research and resolve complex technical issues.
        Years of Experience
        Experience
        2-5 Years
        Experience Level
        Level
        Executive
        Education
        Education
        High School Diploma

        Desktop Support Supervisor Resume

        Headline : Desktop Support Supervisor professional with over 8 years of experience and a focus on web applications and infrastructure. Driven to provide excellent work quality, proven by Skills awards. Exceptional work ethic and commitment with the ability to multitask and prioritize. VB.net Self-motivated with the ability to adapt, learn quickly, and retain that knowledge. PowerShell VBScript MySQL.

        Skills : Implementational Skills, Problem Solving Skills.

        Description :

          1. Managed local IT staff and ticket queue to ensure the site meets SLA requirements.
          2. Oversaw local projects, processes, and inventory.
          3. Established and managed open-source network imaging platform (Fog) Create and distribute disk images to workstations using Norton Ghost and Fog.
          4. Managed equipment requests, local inventory, and tracking processes.
          5. Coordinated changes with local staff to ensure users are aware of changes and educated on any new required processes.
          6. Implemented various solutions to meet business needs such as video conferencing.
          7. Provided on-call support for high-priority issues and local outages.
        Years of Experience
        Experience
        5-7 Years
        Experience Level
        Level
        Executive
        Education
        Education
        High School Diploma

        Desktop Support Supervisor Resume

        Objective : Talented Desktop Support Supervisor Professional with 30 years of Diverse Experience. seeking a position in any industry with a company that can appreciate a candidate with a can-do attitude and has a strong desire and interest in a multi-tasked and talented professional who is solution-oriented, challenge-driven, team-spirited, and able to work alone as well as with a team, with the ability to learn new tasks at an accelerated pace.

        Skills : Planning Skills, Team Work.

        Description :

          1. Improved productivity and eliminated redundancies by instituting new technical support and training procedures that were implemented across the organization Ensures that all systems standards, policies, processes, and procedures are maintained and adhered to.
          2. Oversaw creation and implementation of Customer-Oriented Satisfaction program, which assessed and identified strengths and weaknesses of technical support policies and procedures.
          3. Tasked with working across a wide range of departments, sales staff, marketing department, and Level I, II, and III technical engineers to ensure partner satisfaction.
          4. Managed budget for the department.
          5. Provided senior management with monthly reports Made sure that the integration process from Harris Interactive to Nielsen went without any Computer / Server related problems.
          6. Created and configured Avaya accounts for new users, voicemail, assign phone numbers.
          7. Used IP office manager.
        Years of Experience
        Experience
        2-5 Years
        Experience Level
        Level
        Executive
        Education
        Education
        MS