Desktop Support Manager Resume Samples

It is the duty of a Desktop Support Manager to take responsibility for the smooth operations of the team workers who manage and resolve issues of customers pertaining to their desktop computers. The core tasks linked to this role are mentioned on the Desktop Support Manager Resume as follows – overseeing desktop service team including training and evaluation; tracking data and writing reports on team objectives and metrics; assigning and coaching support specialists through routine and new tasks; testing and updating new software to ensure utility and compatibility; and monitoring desktop services within the organization.

The ideal candidate for this role must denote on the resume such skills as – technical abilities; strong familiarity with various operating systems and antivirus systems; knowledge of Windows OS and PC hardware; skillful in helpdesk management and proficiency in user support and infrastructure data/voice. Most of the managers at this level hold an IT degree.

Desktop Support Manager Resume example

Desktop Support Manager Resume

Headline : Seeking the position of Desktop Support Engineer where my demonstrated software and technical skills as well as knowledge in PC Hardware, Windows OS, and Antivirus Systems will be fully utilized to help the company achieve its goals and objectives.

Skills : Staff Management, Active Directory Management, Inventory Management.

Description :

    1. Oversighted Customer Support.
    2. Worked with practice groups to identify, document and establish application software standards for individual practices.
    3. Defined, implemented and maintained desktop and laptop build processes based on current software industry and legal industry best practices and firm policies.
    4. Established, maintained and enforced specifications for firm-standard operating systems and core productivity applications software including versions, release levels, patches, and essential feature sets.
    5. Responsible for Project Management.
    6. Oversaw projects performed by the Desktop Support team.
    7. Provided leadership by example and training to Desktop Support Team.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
MSIS


Sr. Desktop Support Manager Resume

Headline : Motivated and personable business professional. Diplomatic and tactful with professionals and non-professionals at all levels. Having 18 years experience in Help Desk/Desktop Support with 11 of those years in managemen.

Skills : Microsoft Office Suite, Exchange Server, Management.

Description :

    1. Responded on short notice to changes in computer configuration.
    2. Responsible for Ownership and completion of projects including, but not limited to: pilot software analysis, inventory audit, and systems review.
    3. Provided large scale IT Service Desk Operations, introducing enterprise-level ITIL based services solutions and industry best practices.
    4. Managed touch labor support services and geographically dispersed staff, at multi building campuses, for users.
    5. Stationed locally in the region and remote support to multiple satellite CONUS sites.
    6. Responsible for the management of HQ Deskside Support services (Tier 2) teams.
    7. Provided workstation/print incident (break/fix) and MAC (upgrades) requests.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor's In Music Business


Jr. Desktop Support Manager Resume

Objective : Quality-focused IT Professional with fifteen years of experience in Information Technology, seeking a position to utilize skills and abilities and achieve professional growth while being resourceful, innovative and flexible.

Skills : Windows Server, Business Objects, Active Directory, Security Administration, VMWare, McAfee.

Description :

    1. Included the installation, configuration, troubleshooting and repair of firm standard software systems for desktop users.
    2. Used Windows98 adobe pdf creator, Microsoft Office Pro.
    3. Responsible for installation service and repair of shared peripherals Such as Printers, Copiers and Fax machines.
    4. Directed, trained and evaluated performance of 14 member desktop support team in a 24/7 operations supporting 67 locations nationwide.
    5. Managed and trained team of 3 desktop support techs.
    6. Responsible for providing desktop support services to 15 church offices.
    7. Responsible to manage weekly backups.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Information Technology

Associate Desktop Support Manager Resume

Objective : A motivated Project Manger with demonstrated success in the development and implementation of new processes that improve efficiency and productivity.

Skills : Troubleshooting, Management, Customer Service, Desktop Support.

Description :

    1. Provided second or third level user/customer telephone.
    2. Supported for computer systems, which includes software, hardware or telecommunication systems.
    3. Troubleshot hardware and software problems, assists users with desktop applications and provides user training.
    4. Utilized applications such as Track-IT to track user requests from ticket generation through completion.
    5. Managed and Maintained a multi-tiered Windows Server Environment.
    6. Managed Sophos Enterprise Control Antivirus and MX Logic Spam Control Console.
    7. Advanced-level administration desktop operating systems: XP, Vista, & 7 Advanced-level administration Server 20 03 / 2008 with Active Directory, DNS.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Science

Asst. Desktop Support Manager Resume

Headline : To continue career success by securing a hands-on position with a local organization that will offer the opportunity to become a valuable highly-motivated resource to the IT department team, system users, customers and my employer by contributing all of experience, growth through technology awareness and lifelong learning.

Skills : Microsoft Office, Computer Maintenance And Repair, Data Entry, Document Editing.

Description :

    1. Coordinated several projects including Windows XP to Windows 7 desktop refresh for 3500 endpoints, Acquisition envelopment of branches.
    2. Purchased by Rollins with growth rates averaging 100 employees per acquisition, Business continuity for any foreseen activities needed for disaster recovery.
    3. Cleaned up Active Directory to place endpoints in better position for remote management for patching, software deployment and network authentication.
    4. Upgraded various endpoint software applications, such as Adobe, Office and IE, for optimal productivity.
    5. Updated quarterly endpoint image with administrator privileges considered.
    6. Upgraded software deployment tool, Altiris Client Management Suite.
    7. Coached team to historical highest ticket closure rate achieved by instilling the value of keeping focus on the customer and reiterating their value to the business and business objectives.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associate In Computer

Lead Desktop Support Manager Resume

Summary : Dynamic and dedicated IT leader with a proven record of success enhancing operations and ensuring optimal levels of productivity through strategic management of hardware, software, and network resources. Broad-based technical background encompassing well-honed knowledge.

Skills : Telecommunications, Hardware Managemnt.

Description :

    1. Managed Technicians and Senior Technicians, ensuring all are compliant with company policies and procedures and Service Level Agreements.
    2. Created Staff productivity reports Project management.
    3. Ensured all project and support deadlines are met with attention to detail and quality.
    4. Provided technical support, direction, supervision and leadership to members of the desktop support group.
    5. Responsible for all aspects of maintaining these positions, and the individuals in these positions, including the duties of hiring, assigning.
    6. Planned, implemented, and supported workstation, kiosk and printer hardware and software.
    7. Performed desktop system maintenance/upgrades including all desktop OS patches, creates and maintains user accounts, manages user groups, and network.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Sociology, Theology

Desktop Support Manager III Resume

Summary : Obtain a position as a team-player in a people-oriented organization where can maximize experience in a challenging environment.

Skills : Data Entry, Medical Billing, Maintenance, Customer Service, Retail, Sales.

Description :

    1. Implemented Microsoft RIS and WSUS services for desktop standard imaging.
    2. Supported Dame Ware for remote control.
    3. Created Active directory group policy to secure local desktop and prevent user modifications to system settings.
    4. Maintained NT user security account and server file permissions.
    5. Maintained Software licensing service contracts for hardware and applications.
    6. Managed software version control, application mix and standardization for hardware for all platforms.
    7. Acquired all IT related hardware as well as coordinated installation, upgrade and maintenance schedules of hardware.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
A.A.S. In Computers

Desktop Support Manager/Executive Resume

Headline : Information Technology Professional with extensive and diverse experience seeking a senior level position with an industry leading organization looking for top notch talent.

Skills : MCSE and A+ - Expert in Windows XP to 8.1 Platform to Registry , Expert in Malware removal.

Description :

    1. Managed support staff of 19 For Toyota Motors Corporation.
    2. Managed day-to-day operations of desktop support for client base of 4000+.
    3. Interviewed and recruited support staff.
    4. Worked with Asset Management to centralize Toyota's hardware assets.
    5. Monitored ticket in Peregrine looking for trends.
    6. Worked with National Manager on transition issues.
    7. Helped coordinate projects with project lead.
    8. Managed third party vendor support staff.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
B.S. In Printing Technology

Desktop Support Manager I Resume

Objective : Business development Music manager for artists within a management firm. Extensive experience in multiple industries, with a consistent history of reducing risk.

Skills : Project Management, Content Management Systems, Publishing, Technical Support, IT Management.

Description :

    1. Managed customer issues relating to all areas of PC support for over 350 computers on 5 floors.
    2. Supervised a team of 5 desktop support specialists.
    3. Mentored team and assist with achieving career goals.
    4. Touched base daily with the team regarding daily issues.
    5. Met bi-weekly to inform team of new projects and to discuss status of current projects.
    6. Prepared and discussed performance reviews with the desktop team on a quarterly basis.
    7. Provided detailed input for the IT budget as it relates to the desktop department.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Certificate Of Completion

Desktop Support Manager Resume

Summary : Experience in management, and team leadership with a very technical background and many years of Customer Service at all levels. Possess skills, Requirements Analysis, QA, Program Management, Acquisitions, Sdlc, Agile Development.

Skills : IT Desktop Support, System management.

Description :

    1. Used broad technical expertise to evaluate, select, design, develop, implement, configure, and manage multi-user servers.
    2. Evaluated any new developments and techniques for supporting the environment.
    3. Advised the CIO, Network Management Section Chief in any aspect concerning servers, workstations, personal computers, laptops.
    4. Evaluated software and hardware solutions using ITIL training.
    5. Wrote and modified code and batch scripts, programs, and other applications.
    6. Responsible for the delivering backend desktop services for the Global Service Desk team.
    7. Developed & implemented corporate standard operating procedures .
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BBA In MIS