As a Desktop Administrator, the person will handle the deployment processes and technologies. While core jobs may vary based on the scope and type of the business, the following are certain day-to-day tasks mentioned on the Desktop Administrator Resume – addressing ticket issues regarding hardware, software, and networking; guiding users with simple and step-by-step instructions; conducting remote troubleshooting; customizing desktop applications, recording technical issues, directing unresolved issues for escalation; following up with clients and helping in creating manuals and documentation.
Those seeking to work at this level must hands-on experience with Mac, Linux and Windows environment; working knowledge of office automation products and computer peripherals; knowledge of network security practices and anti-virus programs; and the ability to perform remote troubleshooting. A degree in the field of computer science or IT is commonplace among job applicants.
Headline : Able to handle first point escalation for all technical and process issues. Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager.
Skills : Microsoft Office, Microsoft Office, Mac OS X, Windows 7, Windows Xp, Windows Xp.
Description :
Performs systems administrative and operational duties on computer systems.
Installs, configures, upgrades, maintains and supports desktop systems based on customer service requests.
Set user access rights and permissions and create VPN accounts for users.
Develops preventive maintenance procedures to avoid system failures.
Maintains servers, computers printers, and other software and hardware peripherals.
Takes regular back-ups of server files and maintain disaster recovery operations.
Performs data center and network-related tasks as assigned by Supervisor.
Performs repairs and replacements of software and hardware peripherals.
Experience
5-7 Years
Level
Executive
Education
Information Systems
Sr. Desktop Administrator Resume
Objective : Obtain a position within a company to where can use extensive knowledge within Information Technology and customer service to deliver exceptional customer service, sales and support to our clientele.
Receives telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, electronic mail, or operating systems.
Responds to requests for user support via phone, email, or in-person in a professional, confident, and courteous manner.
Provides technical support to customers answering technical inquiries, diagnosing reported problems or configuration issues, recommending solutions, escalating when appropriate and following issues through to resolution.
Leads technical projects such as the implementation of new products, including procedural documentation.
Provides technical support Troubleshoot, configure, install and deploy workstations, laptops, printers, computer peripherals, smartphones, etc.
Maintains detailed and up-to-date licenses and hardware/software inventory.
Researches and contributes technical resolutions and process improvement via interaction in technical discussions and knowledgebase documentation.
Experience
2-5 Years
Level
Junior
Education
IT
Jr. Desktop Administrator Resume
Headline : Thirteen years of experience in the Information Technology Industry. Six years of Telecommunications experience. Successful team leader who has coordinated installation crews and completed jobs on time and on budget.
Skills : Project Management, Vendor Management.
Description :
Diagnosed and repaired computer and phone software or hardware problems.
Answered user inquiries regarding computer software or hardware operation to resolve problems.
Conferred with staff, users, and management to establish requirements for new systems or modifications.
Conducted office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
Developed training materials and procedures, or train users in the proper use of hardware or software.
Inspected equipment and read order sheets to prepare for delivery to users.
Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Experience
5-7 Years
Level
Executive
Education
Liberal Arts
Desktop Administrator III Resume
Objective : To obtain a position that allows to utilize the leadership strategies and management skills that have developed over the years. Associate with an organization that recognizes talent and knowledge and provides a platform to work further and continue journey to achieve excellence and contribute efforts to help the organization prosper and succeed.
Skills : Desktop Analyst, IT Executive.
Description :
Responsible for 200+ users in a Medical support environment.
Supported remote users with UltraVNC remote tools.
Experienced working with TCP/IP configuration.
Setup connections as needed for a VPN.
Created workstation Images for workstations and laptops.
Setup local and network printers.
Installed and set up a workstation VPN and Citrix client.
Activated Directory Computer and User management.
Updated Windows patches and updates.
Experience
2-5 Years
Level
Executive
Education
A.A In Electronic
Desktop Administrator II Resume
Headline : Talented dedicated versatile team player looking to utilize leadership, technical and exceptional customer service talents in a winning environment with the expectation of increasing productivity.
Skills : Package, Test Software For Deployment, Via SCCM And Previously Novell Application Launcher And Altiris.
Description :
Front line support technician for more than 350 end-users in a Wintel environment running Win XP/2000.
Administered user accounts within the Active Directory environment and delivered support via telephone, e-mail, and desk-side visits.
Utilized PC-Duo remote control solution in support of Microsoft Office, and other industrial applications while employing Remedy call tracking system to manage problem tickets.
Installed and configured of windows server 2003 Setup HP4300 printer on a network.
Repaired and maintained of hand scanners.
Maintained images for all devices, which reduced vendor implementation.
Managed server backups and rotate tapes weekly to the offsite backup safety deposit boxes.
Experience
5-7 Years
Level
Executive
Education
Bachelors In Economics
Desktop Administrator I Resume
Headline : Over 15 years learning and working in the technology industry developing a wide range of skills has helped become the person. Able to work on Knowledge acquisition and updates to related documents.
Responsible for all new-hire account creation, on-boarding, and first-day orientation.
Maintained records, distributing workstations, and providing software access to 120+ employees as a two-man IT department.
Provided walk-up services and appointments, while managing the Jira ticket queue, and personal inquiries via Hipchat.
Developed and deployed Casper packages.
Responsible for ordering, tracking, receiving, and logging Lyve computers, small devices, and all other tech related hardware.
Managed ten conference rooms through maintaining and updating communication services, and technical set-ups.
Facilitated data transfers from defected machines.
Experience
5-7 Years
Level
Executive
Education
Graphic Design
Asst. Desktop Administrator Resume
Summary : Results-oriented dedicated professional desktop tech with a strong background in computer technology and leadership. Productive team building techniques. Excellent organizational and time management skills.
Skills : Windows, MS Office 365/Exchange, Lync Server, MS Server.
Description :
Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.
Provides assistance in the design, development, and maintenance of various system applications.
Set up equipment for employee use and performs or ensures proper installation of cables, operating systems, or appropriate software.
Troubleshoots and resolves complex computer-related problems.
Assists Desktop Services with deployments of new workstations and imaging PCs with Ghost.
Advises users and analyzes user requirements concerning software and the efficient use of information technology systems.
Assists with Safe boot Encryption and administration Supported all the Apple computers/servers for the agency, which include hardware break-fix issues and software implantation/troubleshooting.
Experience
10+ Years
Level
Senior
Education
B.A. In Computer
Associate Desktop Administrator Resume
Headline : Seeking employment at a company where can develop, grow and contribute to the company's success allowing to utilize and skills in the fields of computer science, personal computers, software and network information systems.
Managed Microsoft Active Directory domain environment and created VPN account access for remote users and vendors.
Managed MS Exchange email accounts using Office 365.
Responsible for updating and deployment of new images for laptops and desktops and maintained a regular backup of existing user data.
Supported network technology; Cisco routers, switches, and wireless access points.
Developed preventive maintenance procedures to avoid system failures.
Maintained servers, computers, printers, and other peripherals devices.
Supplied technology training to new hires as needed.
Experience
5-7 Years
Level
Executive
Education
Computer Science
Desktop Administrator/Technician Resume
Objective : Dedicated and reliable IT Support Professional with over 10 plus of experience in solving technology related issues. Communicates clearly and concisely to customers. Provides superior support to customers in a timely manner with follow-up for customer retention and satisfaction. Learns new technology quickly and can work well under pressure.
Skills : Product Management, Test Management.
Description :
Installs and configures software and hardware.
Provides level 2/3 telephone, remote, and desk-side support.
Images and deploys desktop and laptops.
Provides support for company software and Lotus Notes issues.
Monitors the HP ticket managing system.
Follows up with the user community on issues.
Manages the deployment and configuration profiles of mobile apple devices.
Experience
2-5 Years
Level
Junior
Education
Information Technology
Desktop Administrator Resume
Headline : Trained countless employees and created many presentations for employees and clients. Experience leading multiple teams with diverse functions. Management experience spans from retail management, sales, marketing, and customer service departments.
Responsible for all new-hire account creation, on-boarding, and first-day orientation.
Maintained records, distributing workstations, and providing software access to 120+ employees as a two-man IT department.
Provided walk-up services and appointments, while managing the Jira ticket queue, and personal inquiries via Hipchat.
Maintained relationships and Casper support Responsible for ordering, tracking, receiving, and logging Lyve computers, small devices, and all other tech related hardware.
Managed ten conference rooms through maintaining and updating communication services, and technical set-ups.
Facilitated data transfers from defected machines.
Assisted remote users in troubleshooting VPN connection issues, remote connection issues, ad grouping issues.
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