Wireless consultants work in retail units and assist customers in choosing suitable products. The most common duties that are normally highlighted in the Wireless Consultant Resume are welcoming customers, answering questions, ensuring that the sales quota is completed, maintaining storefront, developing and maintaining professional relationship with customers, preparing require strategies, evaluating sales performance, managing process transactions related to wireless customer service, maintaining required paperwork and completing all other administrative tasks as assigned.
The job qualifications to be mentioned throughout the resume are selling skills, a deep knowledge of the related product/service, appropriate knowledge of all types of wireless products and associated accessories, stamina, recordkeeping skills, communication skills, computer competencies and attention to details. While wireless consultants come from a varying education background, most of the candidates commonly have a high school diploma to the least.
Objective : To obtain a position that will enable me to utilize my professional skills, education, work experience, and training; as well as demonstrate a strong sense of responsibility toward self and others within a professional environment.
Skills : Proficiency In Microsoft Windows Programs, Mac/IoS Programs -Knowledge Of Office, Word, Excel, PowerPoint Programs, Approx. 70-80 Wpm Typing Speed, Experience Of 7 Years In Spanish Language Study, Photoshop And Photography Skills.
Description :
Initiate and follow-up with customers and providers to sell or resolve problems, answer questions, correspondence and reports.
Prepare and process various documents such as premiums, contracts, invoices, claims, etc.
Contact current and prospective customers to sell and explain coverage, eligibility of upgrade, and solicitation of new business within the wireless market.
Assist customer with payments to their account and process exchanges and upgrades in accordance with established guidelines.
Provide advisory support and assistance to the store manager.
Complete sale seminars, webinars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, regulations in the market place both online and off site.
Identify customers' needs, provide information about the benefits of wireless services, and demonstrate products and features.
Answer customer service questions and help resolve all customer concerns.
Experience
2-5 Years
Level
Executive
Education
Certificate In Credential
Retail Wireless Consultant Resume
Summary : To secure a position in progressive workforce environment that will allow me to better use my vast experience and training in management, customer service, administration, and communications.
Skills : Sales, Promotion.
Description :
Served as a Customer Service Consultant responsible for corporate and personal sales, service, billings and customer support after the sell.
Possessed a thorough knowledge of Alltel products and services and assisted customers in matching the right products and services to their needs.
Provided training on new equipment and new products, assisted with contract upgrades, and performed usage evaluations to ensure customer satisfaction with our products and services.
Provided outstanding customer service to our call-in and walk-in customers.
Performed routine maintenance on cell phones and coordinated the repair and return of customer phones in a timely and professional manner.
Provided customers with a follow-up call to ensure customer satisfaction with all transactions.
Supported the customer follow-up and referral program.
Experience
7-10 Years
Level
Senior
Education
Diploma
Lead Wireless Consultant Resume
Objective : Goal-oriented individual dedicated to high levels of customer satisfaction and meeting aggressive business goals. Reliable and trustworthy with specialized knowledge in Sales and Customer Service.
Skills : Sales, Sales, Customer Service, Customer Service, Microsoft Office.
Description :
Use computers for various applications, such as database management or word processing Answer telephones and give information to callers, take messages, and transfer calls to appropriate individuals.
Create, maintain and enter information into databases.
Resolve customer complaints about sales and service.
Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
Greet visitors and callers and handle their inquiries or direct them to the appropriate person according to their needs.
Complete forms in accordance with company procedures Schedule and confirm appointments for clients, customers, or supervisors.
Make copies of correspondance and other printed materials.
Locate and attach appropriate files to incoming correspondance requiring replies.
Experience
2-5 Years
Level
Executive
Education
Criminal Justice
Corporate Wireless Consultant Resume
Objective : Driven Customer Service Representative equipped with excellent customer service and quality assurance skills with more than 10 years of experience. Seeking a challenging and rewarding management focus positon that will allow me to demonstrate my abilities to provide swift resolution to customer complaints, repair trust, build productive relationships, and win loyalty. Extensive retail and sales experience.
Skills : Customer Service.
Description :
Responsible for selling products and services to new and existing customers.
Repair trust and locate resources for problem resolution to develop best-option solutions.
Interface daily with internal partners in accounting, field service, new business, and technology divisions.
Adhere to all sales processes and procedures as established by region and Corporate to meet current sales metrics.
Execute promotions meeting or exceeding established sales goals as established within assigned district.
Work independently in a retail storefront to maintain store standards and appearance as established by Store Manager (SM) and District Manager (DM) and monitor store merchandise to maintain optimum inventory level.
Complete weekly reports as requested by SM/DM to help support sale trends and customer service metrics.
Experience
2-5 Years
Level
Junior
Education
Business Administration
Wireless Consultant II Resume
Summary : Experienced and focused on innovating and advancing technology, and providing practical solutions to customers' needs. Provided product and project management guidance while practicing as a consultant to several companies.
Skills : Product Management, Home Automation Internet Of Things.
Description :
Designed wireless network architecture for sensor networks.
Represented clients at Wireless Standards meetings.
Successfully integrated new technology intellectual property into an emerging standard.
Provided advice in the architecture and development of wireless integrated circuits, products, and systems.
Designed wireless products for the machine-to-machine (M2M) market.
Advised clients in the selection of wireless technologies, prepare technology reports, and represented the clients at customers.
Developed wireless product roadmaps, market requirements documents, and product requirements documents.
Participated in the development of a new physical (PHY) standard (802.15.4a) offering for a fabless semiconductor company, developing RF ICs for wireless PAN and location positioning products.
Experience
10+ Years
Level
Senior
Education
Electrical Engineering
Wireless Consultant III Resume
Objective : Highly experienced with customer service needs and is able to problem solve through difficult situations. Proficient in prioritizing and completing tasks in a timely fashion. Strong leadership skills with experience in managing a department in a retail setting. Detail oriented individual.
Skills : Computer Skills, Hardworker, Dependable, People Person.
Description :
Maintained customer trust by ensuring important personal information was kept private.
Answered questions customers may have through product demonstration, as well as answering billing questions and issues.
Frequent upselling of cell phone features, services, equipment, and accessories.
Provided tutorials on various phone apps including but not limited to Facebook, Twitter, Instagram, Snapchat, Vine, Pandora, Spotify, and Tumblr.
Thorough explanation of mobile device features, hardware, and software to help customers decide which device is best for them.
Provided assistance with troubleshooting and diagnosing problems or damages to customers' mobile devices.
Informed customers of the latest and greatest when it comes to technology and what mobile devices are capable of doing.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Arts
Wireless Consultant I Resume
Objective : A detailed-minded individual with excellent communication and relationship building skills. A driven individual with strong customer service and sales skills.
Skills : Microsoft Office, Customer Satisfaction, Sales.
Description :
Acted as liaison between customer and company by answering questions assisting with product selections and basic trouble shooting of equipment to improve customer satisfaction.
Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.
Communicated customer complaints, problems and concerns to appropriate levels.
Opened and closed cash registers, balanced cash drawers and made deposits.
Computed sales prices, totaled purchases and received cash and credit payments.
Organized merchandise throughout the store and prepared visual displays to promote sales.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Achieved expected sales quotas and set new higher limits.
Experience
2-5 Years
Level
Executive
Education
Sports Science
Wireless consultant/Executive Resume
Objective : Seeking a position with a growing organization to make a positive impact on revenues, and experience long term career growth. Utilizing my skill set and obtaining knowledge from the workplace. While working in a friendly atmosphere that I can grow internally as well as externally.
Develop and maintain professional relationship with clients and prepare require strategies.
Coordinate with customer and ensure appropriate resolution of all problems.
Ensure optimal levels of customer services to existing and prospective customers.
Evaluate sales performance on regular basis and ensure achievement of all target for contract renewals for wireless services on handsets.
Manage efficient sell of all products and process transaction to activate wireless services for customers.
Maintain require paperwork for all transactions for new contracts and upgrades as required.
Ensure appropriate knowledge on various wireless products and associate accessories.
Provide demonstration to prospective customers for company product and services to improve sales.
Experience
2-5 Years
Level
Consultant
Education
Diploma
Wireless Consultant Lead Resume
Objective : Professional in both sales and management. Exceptional critical thinking skills, management skills, human resource, and other skills obtained through my current and previous employment.
Skills : Customer Service, Reseach Skills, Cash Management, Employee And Team Management, Inventory Management.
Description :
Include assisting new and existing customers in the selection and purchase of products and services.
Effectively communicate product and service information, feature functionality, billing procedures and equipment usage to each customer.
Proactively follow-up with customer after the sale to guarantee product and customer satisfaction.
Effectively process customer bill payments.
Effectively answer basic customer service questions and make outbound calls for customer follow-up and prospecting opportunities.
Effectively perform back office duties including inventory and repair, accessory stock, shipping and receiving of repairs with third party repair vendor and basic handset repairs and/or system upgrades.
Ensured monthly sales requirements were met or surpassed.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science
Wireless Consultant/Supervisor Resume
Objective : Seeking challenging environment to further develop my business skills. Customer focused Detailed analytics Organized Quick learner Innovative problem solver Tech/Internet savvy Great mathematical skills.
Skills : Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Word, Quickbooks, Internet Research.
Description :
Develop and maintain professional relationship with clients and prepare require strategies.
Coordinate with customer and ensure appropriate resolution of all problems.
Ensure optimal levels of customer services to existing and prospective customers.
Evaluate sales performance on regular basis and ensure achievement of all target for contract renewals for wireless services on handsets.
Manage efficient sell of all products and process transaction to activate wireless services for customers.
Maintain require paperwork for all transactions for new contracts and upgrades as required.
Ensure appropriate knowledge on various wireless products and associate accessories.
Established business relationships by means of trust and integrity.
Experience
0-2 Years
Level
Entry Level
Education
High School Diploma
Wireless Consultant/Business Resume
Objective : Flexible, hardworking, and dedicated team player with a talent for sales and customer service. Extremely knowledgeable with cell phones, tablets, computers and similar technology. Very familiar with device sales and wireless services. Consistent top salesman throughout current company's five wireless retail stores.
Skills : Customer Service.
Description :
Manage efficient sell of all products and process transaction to activate wireless services for customers.
Maintain require paperwork for all transactions for new contracts and upgrades as required.
Develop and maintain professional relationship with clients and prepare require strategies.
Coordinate with customer and ensure appropriate resolution of all problems.
Ensure optimal levels of customer services to existing and prospective customers Accomplishments Gaining experience and fast strategy thinking when it comes to solving a problem.
Maintain friendly environment to all customers to gain their trust and loyalty to the company.
Skills Used Customer service, strategic thinking in fast paced environment.
Experience
2-5 Years
Level
Junior
Education
Public Safety And Law
Wireless Consultant Resume
Objective : A full time position where my sales and customer service experience can be effectively utilized to improve operations and contribute to the company profits.
Skills : Microsoft Office, Sales, Management.
Description :
Assisted long term, loyal customers throughout the process of a company merger.
Daily interactions with cash transactions and overnight deposits and change orders.
Met and exceeded monthly requirements for goals of the compensation plan that was set.
Effective and efficient fulfillment of customer concerns with existing and current products.
Maintained satisfactory level for security and inventory policies.
Performed back office duties that included inventory, stocking accessories, shipping and receiving of repairs with third party repair vendor.
Ensured customer satisfaction and resolved all customer issues and concerns.
Proactively followed up with customers to guarantee customer satisfaction.
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