Customer Service Sales Consultant Resume Samples

A Customer Service Sales consultant offers high-quality sales service by responding to the queries of the customer with regards to the product that is being purchased. Some of the job responsibilities for these sales consultants include meeting the customers in a sales environment to enhance sales, demonstrating a high level of product knowledge, making sales appointment, generating new leads, assembling products for display in a given market, finding new markets and penetrating it to drive sales and using the internet to enforce sales.

A successful Customer Service Sales consultant should be able to have excellent proficiency in data entry and operate computer software such as MS Office; as these reps need to interact with customers on day to day basis, a high level of interpersonal and communication skills is also needed. The minimum education requirement for this job post is a High School Diploma, however, some best Customer Service Sales Consultant resume show a Bachelor’s or associate degree in related field.

Customer Service & Sales Consultant Resume

Summary : Knowledgeable and dedicated Customer Service & Sales Consultant with 13 years of experience in Telecommunications domain, supporting B2B and B2C customers and internal, external departments within the telecom industry. Deadline-driven, self-starter that maintains a high level of professionalism, patience, and confidence in high-pressure situations.

Skills : Microsoft Office, Customer Service, Customer Service, Sales, Sales Support, Billing, Excel, Filing, Lotus Notes, Negotiation, Organizational Development, Payroll, Relationship Management, Team Building, Teamwork.

Description :

  • Built relationships, earned trust and loyalty, and educated customers, resulting in customer satisfaction, retention and increased sales as part of a high-performing department.
  • Troubleshoot problems and resolve a range of customer issues including device, billing, and service concerns.
  • The main point of contact for escalated customer issues and presidential-level customer service calls.
  • Promoted and sold the diverse portfolio of entertainment and telecommunication services.
  • Maximizing sales opportunities and exceed revenue goals of over $4m in product sales annually.
  • Provided exceptional technical and customer service, achieve 100% quality assurance, and maintain professionalism in high-pressure situations.
  • Effectively managed and completed 100-150 incoming/outbound prospects and clients daily.
  • Received an average of 95% customer satisfaction rating to date exceeding corporate targets.
  • Provided coverage, floor support and assisted with various in-store pilots.
Years of Experience
Experience
10+ Years
Experience Level
Level
Consultant
Education
Education
College

Customer Service, Sales Consultant Resume

Objective : Junior Customer Service Sales Consultant with 2 years of experience in the Telecommunications domain is seeking to obtain a position where my work experience would benefit your company.

Skills : Sales, Computer Repair, Customer Service, Office Programs, Networking

Description :

  • Responsible for engaging customers and driving sales of Comcast's services including HDTV, high-speed internet, home.
  • Educated and assisted consumers with services, benefits, and the best possible solution to meet their needs.
  • Met and/or exceeded weekly and monthly sales goals by 25% while working in a fast pace and high volume environment.
  • Utilized sales retention techniques in retaining 35% of existing customers from canceling or switching to competitor service providers.
  • Evaluated customers product needs and made the appropriate recommendations.
  • Addressed customer concerns and issues, and managed all financial aspects of customer accounts.
  • Processed customer payments and equipment transactions. Handled anywhere from 20 to 50 payments totaling in between $2,000 to $6,500 in revenue daily for customers accounts.
  • Facilitated/managed payment kiosk located in store to decrease wait time in the lobby.
  • Collected funds ranging from $1,500-$10,000 and reported data to the accounting department through the use of Excel Spreadsheet.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BS

Customer Service/Sales Consultant Resume

Summary : Professional and dedicated Senior Customer Service Sales Consultant with 9 years of experience in the Telecommunications domain significant customer service, sales, and managing experience to succeed in the business industry. Always looking for improvements to further develop skills and experience needed to help make the company more productive.

Skills : Appointment Scheduling, Customer Service, Sales, Microsoft Office, TrackNet, Millennium, Client Relations, Client Services, Cash Handling.

Description :

  • Keeping the records of customer interactions, document all communication and actions taken.
  • Following the communication procedures, guidelines, and policies with other departments and customers.
  • Building sustainable relationships of trust through open and interactive communication in order to maintain excellent customer satisfaction.
  • Striving for one call resolution by providing accurate, valid and complete information to customers.
  • Maintaining the personal account information (i.e. Address, phone number ) for customers.
  • Leading the team meetings and training courses for fellow employees/new hires.
  • Using a customer-focused, needs-based review process to educate customers about products.
  • Providing product and service information to assist customers in making a decision about a product to buy.
  • Resolving the customer issues regarding billing, products, services, use multiple online resources and computer systems to solve customer problems provide basic troubleshooting on service and equipment issues.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School

Jr. Customer Service/Sales Consultant Resume

Objective : Goal- oriented, productive and highly motivated Jr. Customer Service/Sales Consultant with 2 years of experience in the Retail domain is looking for an opportunity for growth and advancement within a fast-paced diverse setting. I possess the ability to adapt to change and environment. Able to make strategic decisions effectively and to meet and surpass productivity standards within any company.

Skills : Customer Service, Call Center, CSR, Customer Care

Description :

  • Established relationships with new customers - showed customers how to use acquired vehicles after delivery.
  • Kept up to date on changes in pricing, leasing programs, different incentives, campaigns, and tradeshows.
  • Received bonuses and prizes for going far and beyond sales expectations.
  • Provided excellent customer service through learned patience and acquired business skills.
  • Exceeded sales quota by 50% on a monthly basis. Consistently meet performance benchmark in all areas of speed, accuracy, and volume.
  • Experienced customer service sales associate who is adept at listening to clients and developing satisfied repeat customers. Extensive phone and in-person customer service experience, and possess excellent communication skills.
  • Regularly met or exceeded sales goals for our team as well as all customer service requirements.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associates

Customer Service Sales Consultant Resume

Headline : Energetic and goal-focused Customer Service Sales Consultant with 5 plus years of experience in the Telecommunications domain with expertise in creating and developing winning sales strategies, establishing and maintaining loyal customer relationships and exceeding expectations. Demonstrate strong telephone and in-person sales presence. Highly organized and self-managed with a great work ethic.

Skills : Customer Service, Retention, Client Follow-Up, Closing Techniques, Multitasking, Problem Solving, Sales & Marketing Principles, Relationship Building, Time Management, Interpersonal, Communication.

Description :

  • Determining the customer needs by building rapport to be able to offer the best products and services.
  • Illustrating the ability to utilize multisystem databases and internal programs such as Vision, Microsoft, and Einstein.
  • Promoting the new marketing strategies to monitor and increase sales growth within the top performing retail store.
  • Developing productive relationships that assist in building solid networking pipelines.
  • Weekly training competencies to obtain the most effective sales techniques and innovative products.
  • Assisting the customers with making changes to their account and offering them better services by always upgrading.
  • Viewed as an exceptional team leader by managing a team of 12 sales associates.
  • Making the service changes, recommending service options, and scheduled installations for phone, fax, and computer lines.
  • Providing the detailed and accurate notes of customers calls for auditing purposes.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
High School

Customer Service/Sales Consultant Resume

Headline : Customer Service/Sales Consultant with 6 plus years of experience is seeking to obtain an engaging full-time position, where I can utilize the experience I have gained in sales and customer service to build valuable rapport with customers while providing world-class customer service.

Skills : Team Leadership, Project Management, Peer Coaching, Strategic, Tactical Planning, Training And Development, Customer Service, Quality Assurance, Compliance, Negotiation, Dispute Resolution, Billing And Ordering, Revenue Growth, Data Analysis, Performance Improvement, Troubleshooting, Multitasking.

Description :

  • Interacting with multiple customer accounts via e-mail, phone, face-to-face, and fax. i.e. creating purchase orders, follow-up on order status, creating price quotes, and assist reseller/ distributors in any order inquiries.
  • Acquiring new accounts by reaching out to businesses and offering our services and products, was able to procure upwards of 30 accounts through persistent contact within less than 4 months timeframe.
  • Working closely with our production department to ensure orders are accurate and are processed, shipped, and delivered well within our timing standards.
  • Following up with the customers on a regular basis that their needs/concerns are being met and request/seek potential orders to maximize company revenue.
  • Analyzing and meticulously reviewing the overview drafts to make certain all customer requests are present and there are no errors in pricing, sizing, finish, etc.
  • Generating the weekly sales reports through Excel to better serve our customers. Reports contained data on ETA for orders in production and pre-approved drafts that have been languishing to reduce overstock and boost company proceeds.
  • Participating in weekly sales/production/customer service meetings to suggest ideas to reduce shrinkage and address concerns that need to be rectified.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associates

Customer Service/Sales Consultant Resume

Objective : Highly Committed, Customer Service/Sales Consultant with 3 plus years of experience in the Retail domain bringing energy and professionalism into group efforts with the ability to communicate and interact effectively with individuals at all levels. Proven to be a hardworking and a punctual individual.

Skills : Customer Service, Detail Oriented, Excellent Phone, Receptionist, Retail Sales

Description :

  • Answering the telephone inquiries from customers and stores regarding the status of the order and other services.
  • Greeting and checking out customers, handling cash, credit card, and check transactions with 100% accuracy.
  • Utilizing the computerized point-of-sale system. Maintaining and re-stocking the inventory.
  • Assisting the customers with returns, purchasing store protection plans, and service packages.
  • Communicating effectively with team members to document requests and comply with the company.
  • Advising the customers on more creative approaches to produce the materials being compiled.
  • Meeting and exceeding the monthly sales goals. Maintaining productive relationships with the existing customers.
  • Answering incoming telephone calls with professional and knowledgeable responses.
  • Meeting and exceeding deadlines to satisfy the customer requirements and needs properly via phone and written correspondence.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BS

Customer Service Sales Consultant Resume

Summary : Customer Service Sales Consultant III with 19 years of experience, passionate about achieving a challenging position that allows for meaningful contributions and a lasting career.

Skills : Customer Service, Microsoft Office Applications, Sales, Marketing, Writing, Interpersonal - Listening, Negotiating, Verbal and Non-verbal Communication, Problem Solving, Decision Making, Teamwork, Collaboration, Adaptability, Trainingand Supervising

Description :

  • Handling the customer inquiries, complaints, billing questions, and payment requests. Processesing customer orders.
  • Cross-selling the services, upgrading customers on phone, tv, and internet packages.
  • Awarded with helping hands for commitment to going above and beyond the call of duty on a regular basis.
  • Possessing an exceptional ability to build productive relationships, resolving complex issues and winning the customer loyalty.
  • Demonstrating outstanding problem solving and active listening skills-able to diffuse difficult customer situations with tact and ease.
  • Providing customer service during an average of 60 calls per day by answering customer inquiries, solving problems and providing new product information.
  • Ensuring the superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managing a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Years of Experience
Experience
10+ Years
Experience Level
Level
Consultant
Education
Education
Business Administration

Customer Service & Sales Consultant Resume

Summary : Intuitive and self-motivated Customer Service & Sales Consultant with 11 plus years of expertise in social work and public policy seeking a career opportunity within the social services, nonprofit, or education fields. Highly adept at developing, establishing, and coordinating programs for families. Proven ability to remain focused and results-oriented to identify resources that will positively impact children and promote social change.

Skills : Microsoft Office: Word, PowerPoint, Excel, Access, Publisher, Outlook; Lotus Notes, Cofee Anywhere, SAP, IVapp, BOSS, SSNS, SOP/DOE, SSP, NSOP, Instagram, Twitter, Facebook, Glide

Description :

  • Communicating with 50+ residential customers in a high-volume, fast-paced call center environment.
  • Promoting and selling a wide range of entertainment and telecommunications services.
  • Assessing the individual's needs and educating customers in properly using the latest technology.
  • Conducting thorough investigations and resolving a broad range of customer-related issues.
  • Providing coverage, floor support and assist with various in-home pilots.
  • Maximizing the sales opportunities while exceeding revenue goals of over $6m in product sales.
  • Completing the necessary documentation to manage customer complaints and uses and subsequent solutions.
  • Scheduling, assigning or acting on any required customer follow-up in accordance with contact center guidelines.
  • Maximizing opportunities to up-sell or cross-sell company products and services.
  • Suggesting the contact center process improvements and participate in contact center initiatives for increased effectiveness.
Years of Experience
Experience
10+ Years
Experience Level
Level
Management
Education
Education
MA

Customer Service Sales Consultant Resume

Summary : Highly regarded Customer Service Sales Consultant with 9 years of experience and an ability to build, maintain and grow relationships with customers, co-workers or management (at any level). Team player able to maintain composure and professional demeanor while driving for results. Extensive experience in the Admin field, categorizing material, managing files, correspondence and any materials that are relevant to a position. Software: Excel Word PowerPoint Outlook.

Skills : Customer Service, Stenography, Light Accounting, Excel, Powerpoint, Outlook, Word

Description :

  • Managed a customer database of 300, point of contact, including coordination and communication of the NCAT channel, completing open orders and forecast for the corporate office.
  • Backed up sales support for regional and e-commerce channels, special and EDI order processing.
  • Provided sales support for the corning retail store.
  • Met personal sales goals 8 out of 12 months in 2007, 6 out of 7 months in 2008.
  • Managed a large and complex $110,000 special commission through weeks of extreme revisions while adhering to an aggressive timeline for completion.
  • Took initiative to organize all departmental supplies for direct mail.
  • Managed a high volume of repairs as repair coordinator, continually working to reduce repair times.
  • Returned to customer resulted in less than half the time frame for the previous year.
  • Obtained an accurate knowledge of all promos policies and guidelines of customers and company.
Years of Experience
Experience
10+ Years
Experience Level
Level
Management
Education
Education
Associates