Customer Service Sales Consultant Resume Samples

Description :

1. Built relationships, earned trust and loyalty, and educated customers, resulting in customer satisfaction, retention and increased sales as part of a high-performing department.
2. Troubleshoot problems and resolve a range of customer issues including device, billing, and service concerns.
3. The main point of contact for escalated customer issues and presidential-level customer service calls.
4. Promoted and sold the diverse portfolio of entertainment and telecommunication services.
5. Maximizing sales opportunities and exceed revenue goals of over $4m in product sales annually.
6. Provided exceptional technical and customer service, achieve 100% quality assurance, and maintain professionalism in high-pressure situations.
7. Effectively managed and completed 100-150 incoming/outbound prospects and clients daily.
8. Received an average of 95% customer satisfaction rating to date exceeding corporate targets.
9. Provided coverage, floor support and assisted with various in-store pilots.

Experience

10+ Years

Level

Consultant

Education

College

Description :

1. Responsible for engaging customers and driving sales of Comcast's services including HDTV, high-speed internet, home.
2. Educated and assisted consumers with services, benefits, and the best possible solution to meet their needs.
3. Met and/or exceeded weekly and monthly sales goals by 25% while working in a fast pace and high volume environment.
4. Utilized sales retention techniques in retaining 35% of existing customers from canceling or switching to competitor service providers.
5. Evaluated customers product needs and made the appropriate recommendations.
6. Addressed customer concerns and issues, and managed all financial aspects of customer accounts.
7. Processed customer payments and equipment transactions. Handled anywhere from 20 to 50 payments totaling in between $2,000 to $6,500 in revenue daily for customers accounts.
8. Facilitated/managed payment kiosk located in store to decrease wait time in the lobby.
9. Collected funds ranging from $1,500-$10,000 and reported data to the accounting department through the use of Excel Spreadsheet.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Keeping the records of customer interactions, document all communication and actions taken.
2. Following the communication procedures, guidelines, and policies with other departments and customers.
3. Building sustainable relationships of trust through open and interactive communication in order to maintain excellent customer satisfaction.
4. Striving for one call resolution by providing accurate, valid and complete information to customers.
5. Maintaining the personal account information (i.e. Address, phone number ) for customers.
6. Leading the team meetings and training courses for fellow employees/new hires.
7. Using a customer-focused, needs-based review process to educate customers about products.
8. Providing product and service information to assist customers in making a decision about a product to buy.
9. Resolving the customer issues regarding billing, products, services, use multiple online resources and computer systems to solve customer problems provide basic troubleshooting on service and equipment issues.

Experience

7-10 Years

Level

Management

Education

High School

Description :

1. Established relationships with new customers - showed customers how to use acquired vehicles after delivery.
2. Kept up to date on changes in pricing, leasing programs, different incentives, campaigns, and tradeshows.
3. Received bonuses and prizes for going far and beyond sales expectations.
4. Provided excellent customer service through learned patience and acquired business skills.
5. Exceeded sales quota by 50% on a monthly basis. Consistently meet performance benchmark in all areas of speed, accuracy, and volume.
6. Experienced customer service sales associate who is adept at listening to clients and developing satisfied repeat customers. Extensive phone and in-person customer service experience, and possess excellent communication skills.
7. Regularly met or exceeded sales goals for our team as well as all customer service requirements.

Experience

2-5 Years

Level

Junior

Education

Associates

Description :

1. Determining the customer needs by building rapport to be able to offer the best products and services.
2. Illustrating the ability to utilize multisystem databases and internal programs such as Vision, Microsoft, and Einstein.
3. Promoting the new marketing strategies to monitor and increase sales growth within the top performing retail store.
4. Developing productive relationships that assist in building solid networking pipelines.
5. Weekly training competencies to obtain the most effective sales techniques and innovative products.
6. Assisting the customers with making changes to their account and offering them better services by always upgrading.
7. Viewed as an exceptional team leader by managing a team of 12 sales associates.
8. Making the service changes, recommending service options, and scheduled installations for phone, fax, and computer lines.
9. Providing the detailed and accurate notes of customers calls for auditing purposes.

Experience

5-7 Years

Level

Executive

Education

High School

Description :

1. Interacting with multiple customer accounts via e-mail, phone, face-to-face, and fax. i.e. creating purchase orders, follow-up on order status, creating price quotes, and assist reseller/ distributors in any order inquiries.
2. Acquiring new accounts by reaching out to businesses and offering our services and products, was able to procure upwards of 30 accounts through persistent contact within less than 4 months timeframe.
3. Working closely with our production department to ensure orders are accurate and are processed, shipped, and delivered well within our timing standards.
4. Following up with the customers on a regular basis that their needs/concerns are being met and request/seek potential orders to maximize company revenue.
5. Analyzing and meticulously reviewing the overview drafts to make certain all customer requests are present and there are no errors in pricing, sizing, finish, etc.
6. Generating the weekly sales reports through Excel to better serve our customers. Reports contained data on ETA for orders in production and pre-approved drafts that have been languishing to reduce overstock and boost company proceeds.
7. Participating in weekly sales/production/customer service meetings to suggest ideas to reduce shrinkage and address concerns that need to be rectified.

Experience

5-7 Years

Level

Executive

Education

Associates

Description :

1. Answering the telephone inquiries from customers and stores regarding the status of the order and other services.
2. Greeting and checking out customers, handling cash, credit card, and check transactions with 100% accuracy.
3. Utilizing the computerized point-of-sale system. Maintaining and re-stocking the inventory.
4. Assisting the customers with returns, purchasing store protection plans, and service packages.
5. Communicating effectively with team members to document requests and comply with the company.
6. Advising the customers on more creative approaches to produce the materials being compiled.
7. Meeting and exceeding the monthly sales goals. Maintaining productive relationships with the existing customers.
8. Answering incoming telephone calls with professional and knowledgeable responses.
9. Meeting and exceeding deadlines to satisfy the customer requirements and needs properly via phone and written correspondence.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Handling the customer inquiries, complaints, billing questions, and payment requests. Processesing customer orders.
2. Cross-selling the services, upgrading customers on phone, tv, and internet packages.
3. Awarded with helping hands for commitment to going above and beyond the call of duty on a regular basis.
4. Possessing an exceptional ability to build productive relationships, resolving complex issues and winning the customer loyalty.
5. Demonstrating outstanding problem solving and active listening skills-able to diffuse difficult customer situations with tact and ease.
6. Providing customer service during an average of 60 calls per day by answering customer inquiries, solving problems and providing new product information.
7. Ensuring the superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
8. Managing a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Experience

10+ Years

Level

Consultant

Education

Business Administration

Description :

1. Communicating with 50+ residential customers in a high-volume, fast-paced call center environment.
2. Promoting and selling a wide range of entertainment and telecommunications services.
3. Assessing the individual's needs and educating customers in properly using the latest technology.
4. Conducting thorough investigations and resolving a broad range of customer-related issues.
5. Providing coverage, floor support and assist with various in-home pilots.
6. Maximizing the sales opportunities while exceeding revenue goals of over $6m in product sales.
7. Completing the necessary documentation to manage customer complaints and uses and subsequent solutions.
8. Scheduling, assigning or acting on any required customer follow-up in accordance with contact center guidelines.
9. Maximizing opportunities to up-sell or cross-sell company products and services.
10. Suggesting the contact center process improvements and participate in contact center initiatives for increased effectiveness.

Experience

10+ Years

Level

Management

Education

MA

Description :

1. Managed a customer database of 300, point of contact, including coordination and communication of the NCAT channel, completing open orders and forecast for the corporate office.
2. Backed up sales support for regional and e-commerce channels, special and EDI order processing.
3. Provided sales support for the corning retail store.
4. Met personal sales goals 8 out of 12 months in 2007, 6 out of 7 months in 2008.
5. Managed a large and complex $110,000 special commission through weeks of extreme revisions while adhering to an aggressive timeline for completion.
6. Took initiative to organize all departmental supplies for direct mail.
7. Managed a high volume of repairs as repair coordinator, continually working to reduce repair times.
8. Returned to customer resulted in less than half the time frame for the previous year.
9. Obtained an accurate knowledge of all promos policies and guidelines of customers and company.

Experience

10+ Years

Level

Management

Education

Associates