A Service Drive Manager is hired to run an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Essential duties and responsibilities are listed on the Service Drive Manager Resume as – forecasting goals, and objectives for the department and striving to meet them, hiring and training and motivating and monitoring the performance of all service department staff; developing and implementing a marketing plans understanding and ensuring compliance with manufacturer warranty and policy procedures, and accounting for all documents, and ensuring that all are kept safe.
To perform this job successfully, the following skills are required – the ability to read and interpret documents such as safety rules, and operating and maintenance instructions, strong report writing skills, the ability to read and understand technical terms, and experience in relevant fields. A bachelor’s degree is commonplace among job applicants.
Objective : Versatile Service Drive Manager trained in customer service and sales, I thrive in a dynamic, challenging and fast paced professional environment. Assertive and enthusiastic, I have extensive knowledge of Chrysler, Dodge & Jeep products, with an unsurpassed work ethic.
Skills : Service/sales Management, CDL Class A With Hazmat-tanker-doubles-triples.
Description :
Service Drive Manager, Santa Maria Ford Managed and worked the Service Drive.
Supervised Service Advisors and Shuttle Drivers.
Met and greeted customers, set up service appointments.
Consulted with customers on their primary service concerns, review both required and recommended services, and answer questions regarding warranty coverage.
Prepared repair orders; obtain applicable warranty information such as existing warranty, basic, extended warranty and non-factory extended warranty.
Dispatched repair orders to appropriate technicians and work closely with them to ensure proper diagnosis and repairs are completed right the first time.
Coordinated and administered all required manufacturer training (Ford,Mitsubishi).
Experience
2-5 Years
Level
Junior
Education
Bachelor Of Science
Service Drive Manager Resume
Objective : Service Drive Manager with 15 year background in Automotive Service Industry. Core competencies include honesty, integrity and the deep desire to do the job correctly as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Skills : Microsoft Word, Excel, DPC.
Description :
Scheduled and confirmed appointments for customers.
Resolved customer complaints regarding service.
Oversaw the maintenance of ASM word areas and service drive.
Examined vehicles, compiled estimates of repaired costs, and secured customers' approval to perform repairs.
Monitored and resolved ASM schedule issues.
Reviewed work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
Ordered and dispensed supplies.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
Service Drive Manager Resume
Objective : To obtain a Service Drive Manager, responsible for Greeting customers and collecting information necessary to repair the problems with their vehicle, including following through with the technicians and the customer so the customer is satisfied with the work performed.
Skills : Varied But Accomplished Background In Sales, Finance,.
Description :
Worked closely with the Assistant Service Managers to drive team service sales and customer satisfaction.
Quickly and effectively solved customer disputes, complaints and any other challenge service related.
Currently worked on multiple projects to increase service gross profit and drive additional team sales.
Trained and assisted staff.
Learned to operate new office technologies as they are developed and implemented.
Updated customers periodically as needed of their vehicle's repair status.
Conducted interviews and helped make decisions on new employees.
Experience
2-5 Years
Level
Junior
Education
AA In Business Management
Service Drive Manager Resume
Objective : Service Drive Manager with 4+ years of experience in Communicating with team leaders to determine the status of jobs, Reviewing the open repair order report on a daily basis, review and resolve any open repair orders that are beyond the current week's business.
Responsible for managing and training all service drive employees.
Included 8 Service Advisors, 5 Lot Attendants, and 3 BDC personnel.
Daily tasks included reviewing all individual sales numbers and CSI results.
Conducted daily meetings with advisors to discuss results and, when necessary, used as an opportunity to identify areas needing improvement.
Worked one on one with advisors to enhance customer service skills as well as help identify missed sales opportunities.
Assisted department to rise above district standard in CSI for 1 month, 3 months, and YTD scores.
Increased service drive customer pay traffic all but one month when compared to the same month the previous year.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Service Drive Manager Resume
Objective : Dedicated and dependable, result-oriented professional. Detail-oriented and extremely meticulous. Have management, consulting, customer service, aftermarket parts sales, and distribution experience. Familiar with fast-paced environments. Experienced with the processes of government fleet maintenance and repairs to include fire apparatus and transit bus.
Skills : MS Office, Inventory Control.
Description :
Managed day-to-day operations in the service department.
Greeted customers.
Verified that their concerns and needs were being met by the department.
Supervised service advisors and technicians to make sure that work was being completed correctly and in a timely manner.
Followed up with customers to make sure that the service department was maintaining a high level of customer satisfaction.
New and used car inventory manager.
Helped design and build service department for the new dealership.
Experience
2-5 Years
Level
Executive
Education
MS
Service Drive Manager Resume
Summary : To obtain a position within the company that will enable me to utilize my customer service, administrative skills, and management while making a worthwhile contribution to the growth and success of the community as well as the company.
Skills : Microsoft Office, ADP, Outlook, Powerpoint, Social Networking, Event Coordination.
Description :
Consulted with customers concerning matters with their vehicle.
Consulted with technicians concerning the customer's vehicle.
Prepared necessary estimates for customers to analyze.
Performed all aspects of customer service which includes selling appropriate services and parts for customer's vehicles.
Trained and managed 3 to 5 service advisors.
Assisted Service Manager as needed.
Worked in cooperation with Customer Relations Manager to achieve high customer satisfaction and retention.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Service Drive Manager Resume
Objective : Seeking a Service Drive Manager position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Versed in ADP, UCS, and Reynolds and Reynolds.
Description :
Managed and mentored a crew of more than 30 members consisting of technicians, advisers, and other personnel.
Proactively assessed and improved operations strategies, which has led to improved CSI, Higher Bottom Line, and Customer Retention.
Managed Service Drive to ensure all service personnel follows procedures and accomplished their required goal.
Advised customers of their automotive maintenance and repair needs.
Oversaw all service advisors' activities and ensure all customers received and perceived with excellent service provided Working alongside service director to ensure all advisors and technicians perform work based on service department and correct factory warranty policies.
Taken all considerations and all measures to ensure customer retention for life.
Trained All BDC employees in service and trained advisors on the Mall.
Experience
2-5 Years
Level
Executive
Education
GED
Service Drive Manager Resume
Objective : Service Drive Manager with 2 years of experience in Performing quality inspections of vehicles being returned to customers, Following up with customers to ensure satisfaction with service work, Understanding and complying with federal, state, and local regulations such as those governing the disposal of hazardous waste, OSHA right-to-know act, etc.
Skills : Microsoft Office, Windows, Word, Excel, Powerpoint, Outlook, and ADP.
Description :
Managed automobile services, client relations, and day-to-day business operations, scheduling, and budget control.
Supervised and trained service department employees.
Tasked with overcoming old process's and implementing new proven processes for growth, increased sales, profitability, and customer loyalty.
Key Achievements: Implemented the Fast Lube process from a 4-hour oil change to as fast as 24 minutes per vehicle.
Improved CSI to top 10 in the State Last 2 months with the company was their most profitable in the store's history.
Improved employee morale had a direct impression on customer interaction.
Managed a team of advisors and techs Handles all CSI issues in service.
Experience
2-5 Years
Level
Executive
Education
Associate's In Criminal Justice
Service Drive Manager Resume
Headline : An outgoing, dedicated, ambitious, natural leader, I find a way to succeed in everything I do. I believe that in order to be successful, it requires 110% dedication and an understanding of the business as a whole, from expense control to revenue but mostly an understanding of people. I understand that motivating people requires me to be able to pinpoint what individual employees need from me.
Skills : ADP, CDK, Reynolds and Reynolds, Dealer Track.
Description :
Responsible for the day-to-day operations of the service drive and coordinating work dispatching with techs and shop foreman.
Supervised work to techs and manages tech hours/productivity.
Handled scheduling of 7 advisors and technicians and quick lane.
Built a team on the drive that is one of the top growth and producers in the Dallas market.
Handled all training on the drive.
Resolved escalated concerns with manufacturers within proper channels and guidelines while being cost-conscious.
Managed fixed operations expenses and accounts.
Experience
5-7 Years
Level
Executive
Education
GED
Service Drive Manager Resume
Summary : To obtain a Service Drive Manager, responsible for Supporting development and coaching of VPP team members to ensure execution of projects that deliver desired business outcomes to drive TFS strategy by effectively partnering and engaging key stakeholders.
Skills : Maintenance SKills, Consultant.
Description :
Supervised all Service Consultants, Technicians, and cashiers.
Greeted customers in a prompt and professional manner.
Oversaw all service personal
Kept the customer informed of required service, costs, and completion times
Worked in a fast-paced environment with the ability to prioritize work tasks and respond to customer needs in a timely manner.
Maintained and grew the existing Fixed Operation Consulting program through increased efforts and opportunities. Conducting in-depth financial statement analysis and dealer process/behavior reviews and recommending ways to improve efficiencies and drive dealer profitability.
Served as subject matter expertise for Loss Control consulting capabilities. Provide technical support for claim-related inquiries, Implementing, maintaining, and providing governance on inspection rules and STRATUS automation approval levels.
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