A Front Desk Clerk typically working in hotels, clubhouses and resorts represents as the first point of contact with guests and handles all matters pertaining to the guest?s stay. The day-to-day tasks commonly carried out by clerks are mentioned on the Front Desk Clerk Resume as follows? registering and booking rooms, accommodating special requests, registering and processing guests to their assigned rooms, handling cash payments, up-selling guest rooms, promoting hotel services, maintaining a clean and neat front desk area, and providing a pleasant hospitality experience for the guests.
Key qualifications for this post should not fall anything short of these? personable and outgoing personality, strong communication skills, telephone etiquette, computer literacy mainly with MS Suite and hotel management software and time flexibility. A good amount of prior work experience can substantiate academic qualification, as employers give preference to working experience.
Objective : Service-oriented Administrative Front Desk Clerk with up to One year of experience in hotel environments-mostly front desk. Core competencies include Handles tasks with accuracy and efficiency.
Skills : Customer Service, Administrative, Phone Skills, Excellent Communication, and Time Management Skills.
Description :
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents.
Operate office equipment such as fax machines, copiers or phone systems and arrange for repairs when equipment malfunctions.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Learn to operate new office technologies as they are developed and implemented.
Verify the guests' credit card and establish how the guest will pay for the accommodations.
Keep records of room availability and guests' accounts, manually when necessary or using computers.
Post charges, such as rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Record guest comments or complaints, referring guests to managers as necessary.
Experience
0-2 Years
Level
Entry Level
Education
HS
Front Desk Clerk/Manager II Resume
Summary : With 17 years of vast experience as a Front Desk Clerk, now I am seeking a challenging full-time position that will enhance and further my employment skills and utilize my on-going college education.
Skills : Windows, UNIX/AIX, MOMS, Word Perfect, Lotus, Presentations, IQ Report Writer, UNICARE, Rumba, Telix, TinyTerm, MLink, Quicken, RPMS, and ILC.
Description :
Oversaw daily operations of the patient accounting software package.
Provide financial reports to management to include workload, QA, utilization, and revenue.
Liaison between business office, patient accounts, it, software agencies, and insurance companies.
Provide training to staff regarding patient accounts billing system procedures.
Define appropriate access levels for all cbo/patient accounts employees.
Maintain provider enrollment/credentialing spreadsheets, documentation, certification and applications.
Provide training to staff and providers on provider enrollment regulations, current issues, and policy/procedures.
Maintain knowledge base on all patient accounting & it related issues to allow for increased revenue & accounts receivable.
Establish and maintain a professional working relationship with hospital providers, insurance companies & patients.
Customer service to include face to face interactions regarding registration, cash collections, front desk appointment setting, review of billing errors or concerns and medical records support.
Experience
10+ Years
Level
Management
Education
MBA
Front Desk Clerk I Resume
Objective : 3+ years of experience as a Front Desk Clerk. Currently exploring different work fields to find a passion, searching for something to make a career out of.
Skills : Office, Warehouse, Marketing Communications, Typing 100+ WPM, Customer Service, Guest Relations, and Professional Skills.
Description :
Keeping records of room availability and guests accounts, manually or using computers.
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Recording guest comments or complaints, referring customers to managers as necessary.
Advising housekeeping staff when rooms have been vacated and are ready for cleaning.
Answering inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Cleaning and maintaining lobby and common areas, such as restocking supplies and watering plants.
Preparing for basic food services, such as setting up continental breakfast or coffee and tea supplies.
Transmitting and receiving messages, using telephones or telephone switchboards.
Maintaining files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices.
Experience
2-5 Years
Level
Junior
Education
BA
Front Desk Clerk I Resume
Objective : Personable and responsible Front Desk Clerk with 3 years of experience working in fast-paced environments. Solid team player with a great positive attitude.
Skills : Excellent Customer Service, Attention To Detail, Money Management, Polite Manners, and Problem Solving.
Description :
Answer phones, provide requested information to callers and refer the account for monies received from clients.
Took the necessary steps to meet customer needs and effectively resolve food or service issues.
Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team.
Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner.
Communicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally.
Served orders to customers at counters. Packaged menu items into bags or trays and placed drink orders into carriers. Prepared and served beverages such as coffee, tea, and fountain drinks.
Cleaned food preparation areas, cooking surfaces, and utensils. Maintained a neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
Followed all established restaurant practices and procedures. Worked well with teammates and openly invited coaching from the management team.
Took initiative to find extra tasks when scheduled duties were completed. Quickly unloaded product shipments and stocked freezers. Assisted management with monthly inventory control and weekly stock ordering.
Prepared items according to written or verbal orders, working on several different orders simultaneously.
Experience
2-5 Years
Level
Junior
Education
HS
Receptionist/Front Desk Clerk Resume
Objective : 3 years of experience as a Front Desk Clerk is now looking to secure a professional and challenging position in the field of management personnel.
Skills : Excellent Interpersonal, Communication and Organization skills. Proficient in Microsoft Word, Excel, Windows, and various automated personnel information systems.
Description :
Conducted individual and group training sessions using verbatim training guides in field operation procedures, and in supervisory and administrative responsibilities.
Submitted requests for replacement workers, assessed trainees, and determined job placement, ensuring operations were staffed to maintain an uninterrupted workflow.
Provided instructions to crew leaders for improving production and performance to meet deadlines and quality standards.
Assessed employee performance and recommended termination of substandard performing employees.
Applied equal employment opportunity principles in hiring practices, training, and employee development.
Verified addresses and the number of people within a household at various locations throughout Marion County.
Promote the sales that we have to our members for protein, clothes, and drinks, etc.
Kept a log of any purchases made by customers or by workers and did daily inspections around the hotel rooms and dining area.
Balanced out the register before and after every shift and prepared the deposit slip every week for the manager.
Kept up with the customers' complaints and related them to managers on a daily basis.
Experience
2-5 Years
Level
Junior
Education
MBA
Front Desk Clerk II Resume
Objective : One year of experience as a Front Desk Clerk is now seeking to obtain a position in the human services field where I can utilize my skills and past experience while expanding my knowledge.
Skills : Communication Skills, Interpersonal, MS Office, Spanish, Customer Service, Cash Management, and Organizational Skills.
Description :
Made and confirmed reservations for guests of the hotel as well as performed check-out services for guests.
Spoke with guests in a friendly, warm manner making them feel welcome to the hotel.
Interacted with other departments to ensure that guest's needs are satisfied.
Posted charges, compute bill, collected payments, and made changes for guests.
Answered incoming calls and directed the caller to the appropriate person.
Provided guests with directions and information regarding the local area while also possessed fluent knowledge of the city and geography of surrounding areas.
Maintained follow-up log for communication between fellow hotel clerks.
Transmit and receive messages using telephones and telephone switchboards.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Answer inquiries pertaining to hotel services, guest registration, travel directions, and or make recommendations regarding shopping, dining or entertainment.
Experience
0-2 Years
Level
Entry Level
Education
BS
Hotel Front Desk Clerk Resume
Summary : Long term employee with 16 years honing my Customer Service and leadership skills as a Front Desk Clerk. Self-motivated professional with a strong track record of developing customer loyalty and managing time.
Skills : Microsoft Office, Data Entry, MD Serve, Dentrix, EagleSoft, Ten-key Calculator, Multi-line Telephone, Computer, Cash Handling ExperienceCPR And First Aid Training, Money Handling, Operating Presses.
Description :
Booked hotel rooms for guest upon arrival and also made reservations for large companies on business trips or oil field services over the phone.
Courteously interact with the public and county employees requiring services.
Performed other duties or special projects as assigned by the lead staff or manager.
The answer, record and process all guest calls, requests, questions, or concerns and secure bank at the beginning and end of shift.
Communicate to appropriate staff when guests are waiting for an available room.
Responsibilities Process all guest check-ins, check-outs, room assignments and room change/late checkout requests.
Keep records of room availability and guests' accounts, manually or using computers.
Record guest comments or complaints, referring customers to managers as necessary.
Train staff to provide our guests with efficient, friendly and thoughtful service.
Assists guests by explaining long distance phone call and billing procedures.
Experience
10+ Years
Level
Management
Education
Associate
Front Desk Clerk/Cashier Resume
Summary : Highly enthusiastic customer service professional with 9+ years client interface experience as a Front Desk Clerk is now looking to obtain an Office/Clerical position in which my customer service, bookkeeping, personal, clerical and general office skills will contribute to greater office efficiency and productivity.
Skills : Microsoft Office, MD Serve, Dentrix, EagleSoft, Ten-key Calculator, Multi-line Telephone, Computer, Cash Handling Experience, and Insurance Verification.
Description :
Maintaining up-to-date knowledge of store policies regarding payments, returns, and exchanges.
Preventing store losses using awareness, attention to detail and integrity.
Working as a team member performing cashier duties, product assistance, and cleaning.
Working under strict deadlines and responded to service requests and emergency call-outs.
Maintaining adequate cash supply in cash drawers in multiple checkout stations.
Responsible for ringing up customers in a timely manner and guaranteeing a high level of customer service.
Maintaining housekeeping log which informs which rooms are dirty, clean, or if services are needed.
Managing filing and record keeping activities order supplies and forms for the medical office.
Informing guests about check in and check out times inform guests of daily and discount room rates.
Assigning rooms to reservations and make room key enter guest information into the system.
Experience
7-10 Years
Level
Senior
Education
BS
Front Desk Clerk/ Administrative Assistant Resume
Summary : Fast learning, hardworking professional, with 8+ years of experience as a Front Desk Clerk having a proven track record for excellent customer service seeking to join a team to Excel in a Business Career.
Skills : Event Planning, Account Management, Attention To Detail With Excellent Time Management, Excellent Organizational With The Ability To Handle Multiple Task Simultaneously, MS Word, Excel, And Outlook, Great Communication And Interpersonal, Comprehensive Knowledge Of Clerical Tasks, Type 45 Wpm, and Marketing.
Description :
Greeting guest and patrons as they arrive manage registration process confirm prior bookings take reservations over the telephone via email or in person.
While handling guest check-in and checkouts ensuring provided credentials are correct.
Explaining the appropriate use of keys and ensure the guest is satisfied with the room allotted to them.
Operating hotel switchboard, take calls to provide information and transfer calls.
Contacting housekeeping and maintenance departments when an issue is reported.
Answering queries regarding the hotel's services, facilities as well as travel directions.
Updating team members about changes in hotel products, services, pricing, and policies.
Delivering messages, mail, and packages left for guests and hotel facilities in a timely manner.
Advising housekeeping staff when rooms have been vacated and are ready for cleaning.
Referring guests to local restaurants and recommending attractions in the area.
Experience
7-10 Years
Level
Senior
Education
Associate
Front Desk Clerk I Resume
Objective : 3 years of experience as a Front Desk Clerk is seeking to obtain a position as an employee where I can prove my hardworking ability and contribute to the growth of your organization.
Skills : Microsoft Office, Money Management, Polite Manners, Problem Solving, Database Management, Database Administration, Database Administration, MySQL, HTML, HTML 5, CSS, CSS3, and JavaScript.
Description :
Kept records of room availability for incoming reservations, and updated information into the computer.
Computed customer's bill, collected payment in form of cash, vouchers, and credit and debit cards, gave receipts and gave accurate change for guests.
Created housekeeping assignments, distribute keys to housekeepers, and collected at the end of shift.
Updated room availability in the computer, updated any new maintenance completed to rooms or notified maintenance when work needed to be done.
Balanced all credit card transactions in computer to match the credit card machine totals.
Handled guest complaints in a polite and professional manner according to company policy.
Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
Record guest comments or complaints, referring customers to managers as necessary.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
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