Call Center Advisor Resume Samples

A Call Center Advisor is responsible for handling inbound and outbound calls. The Advisor of the Call Center acts as a chief point of contact for customers and undertake the following duties mentioned on the Call Center Advisor Resume – responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information, handling complaints regarding the company’s products and services; making outbound calls, gathering survey data, processing forms, and orders, and routing inbound calls to the appropriate resources.

A well-drafted resume contains the following skills and abilities – excellent communication skills, good computer skills, good multitasking skills, experience in dealing with the public, technical expertise, the ability to react effectively and calmly in emergencies, and multitasking skills. Formal education to a high school diploma or GED level is expected.

Call Center Advisor Resume example

Call Center Advisor Resume

Objective : Call Center Advisor with 4 years of experience in Achieving satisfactory call quality, both behavioral and technical, as measured through call quality reviews, Processing financial and non-financial transactions timely and accurately.

Skills : Costumer Service, Telecommunications, Manufacturing.

Description :

    1. Answered inquiries by clarifying desired information; researching, locating, and providing information.
    2. Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions.
    3. Escalated unresolved problems.
    4. Fulfilled requests by clarifying desired information; completing transactions; forwarding requests.
    5. Sold additional services by recognizing opportunities to up-sell accounts; explaining new features.
    6. Maintained call center database by entering information.
    7. Kept equipment operational by following established procedures; reporting malfunctions.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BS In General Studies


Call Center Advisor Resume

Summary : A quick learner and a motivated employee as well as a go getter and a great team player. I love having responsibilities given to me and feel that I shine when under pressure to deliver results. At my current position I have been awarded employee of the month several times and received numerous additional accommodations. I always strive to perform my best and throughout my career with Convergys have always been ranked a top performer.

Skills : Call Center Experience, Call Center Experience, Direct Care Worker, Direct Care Worker.

Description :

    1. Assisted customers with general billing and payment related questions as well as walking customers through using their phones and various online systems.
    2. Assisted the customers with their technical or billing issue while also calming them and letting them know how we would resolve their issues.
    3. Performed callbacks to customers who had asked to speak to higher management about their issues.
    4. Educated them on the MBR program and steps they could take to help prevent them from being further impacted.
    5. Became part of the Final review team for MBR program, the highest level of management for the MBR program.
    6. Updated job knowledge by participating in educational opportunities.
    7. Enhanced organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
GED


Call Center Advisor Resume

Headline : Call Center Advisor versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with overtwelve years retail experience in a fast-paced, team-based environment. Qualified customer service representativewith seven years in fast-paced customer service and call center environments. Personable and professional under pressure. Friendly Sales Associate adept at working in diverse retail and customer service environments.

Skills : Strong Phone , Stong Closing , Strong Customer Service Supervisor.

Description :

    1. Answered an average ofahundred and twenty calls per day by addressing customer inquiries, trouble shooting, solving problems and providing new product information.
    2. Greeted customers entering the store to ascertain what each customer wanted or needed.
    3. Described the On Star product to customers and accurately explained details and directions carefully andadvisedcustomers that we offered hand free minutes.
    4. Helped very angry customers through crises situations during the hurricane season.
    5. Earned management trust by serving as key holder, responsibly opening and closing the call center also trained and managed team members.
    6. Politely assisted customers via telephone and also by email.
    7. Communicated with vendors regarding back order availability, future inventory and special orders regarding hand free minutes
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
GED

Call Center Advisor Resume

Objective : To obtain a career in a Call Center Advisor center environment utilizing my skills in communication, Microsoft programming, and customer service.

Skills : MS Office, Testing Skills.

Description :

    1. Scheduled appointments for Children's Hospital of Michigan Cardiology, Orthopaedic, and Gastroenterology outpatient clinics, both for physician appointments as well as outpatient testing.
    2. Obtained all necessary demographic and insurance information for the patient.
    3. Searched through electronic medical records (EMR) to obtain and advise patients on proper diagnosis and appropriate follow up times.
    4. Verified patient insurance via internet, phone, and fax, and determines whether a referral/authorization is required.
    5. Successfully acquired an average of two hundred new customers per month, generating a seventy % growth in revenue.
    6. Confirmed service level agreements are met and providing end-to-end customer support resulting in accurate and efficient transactions / inquiry resolution and high levels of customer satisfaction.
    7. Handled high volume inquiries related to benefits, payroll, retirement and other HR related issues from first contact.
      Years of Experience
      Experience
      2-5 Years
      Experience Level
      Level
      Junior
      Education
      Education
      MS

      Call Center Advisor Resume

      Headline : As a Call Center Advisor, responsible for Processing Improvement: Suggest methods to improve workflows, policies, procedures, training, and systems, Logging and tracking both calls and requests while servicing clients, Addressing opportunities to maintain and improve business relationships with clients.

      Skills : Microsoft outlook, Excel, Power Point, Medical Research, IDX, Internet Explorer, Google, Medicare, Medicaid, team lead, CUBS, Strata.

      Description :

        1. Communicated value-added benefits of consumer-related account (Health Allies), a discount savings program of United HealthCare to its customer base for the prevention and maintenance of their own overall healthcare needs.
        2. Advised consumers of these hidden assets further enhance their vision and dental care and promoted their companies wellness programs.
        3. Assisted healthcare providers in the management of patients insurance by providing benefits quotes.
        4. Searched the databases in a timely and thorough manner to provide providers such as nurses with accurate information; thus ensuring the insurance company in securing potentially lost revenues.
        5. Selected to provide consumer-related laboratory testing services to the end-user (patient) for his or her doctor.
        6. Tested results filled a gap in the deflating healthcare dollars of consumers and some physicians alike.
        7. Answered incoming telephone calls, taking about 85-101 calls per day and responding to customer questions and solving problems according at standardized procedures while maintain a courteous manner.
      Years of Experience
      Experience
      5-7 Years
      Experience Level
      Level
      Junior
      Education
      Education
      Associates Of Arts

      Call Center Advisor Resume

      Objective : Responsible for Exciting, engaging, and educating prospective customers and current owners through calls, emails or text and outbound events to educate them about Teslas product offering and answering questions.

      Skills : Customer Service, Retail Management, Administrative Assistant, Commercial Real Estate Management.

      Description :

        1. Provided inbound support calls for Apple iPhone devices.
        2. Answered questions concerning iPhone ability and performances.
        3. Provided support on how to use apps, reset iPhone, and troubleshoot.
        4. Guided customers on the use of iPhones and iTunes.
        5. Ensured call resolution in a timely manner.
        6. Met average handle time requirements for the program.
        7. Provided excellent customer services to students and instructors alike for technical support for over 100 schools, including some schools that are out of this country (UK, Australia etc.).
      Years of Experience
      Experience
      2-5 Years
      Experience Level
      Level
      Executive
      Education
      Education
      GED

      Call Center Advisor Resume

      Summary : Responsible for Helping Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling and copiloting Test Drives for individuals who exhibit purchase intent or potential.

      Skills : Testing Skills, Troubleshoot.

      Description :

        1. Accurately scheduled outpatient diagnostic appointments.
        2. Obtained complete and accurate patient demographic information.
        3. Verified insurance, benefits, eligibility and coverage.
        4. Pre registered patient prior to appointment date.
        5. Provided patient with preps according to department guidelines.
        6. Placed outbound calls to schedule appointments at Children's Hospital.
        7. Provided accurate troubleshooting for various issues and to be kind to all callers.
      Years of Experience
      Experience
      7-10 Years
      Experience Level
      Level
      Management
      Education
      Education
      MA

      Call Center Advisor Resume

      Objective : A very open-minded individual that has a lot of interest in various work fields. As an early high school graduate, I am trying to get some experience in a field that I would further like too to college to expand my career outlook.

      Skills : Customer Service, Data Entry And Inbound & Outbound Call Center Expertise.

      Description :

        1. Maintained a thorough understanding of mutual fund operations products, services, and affiliated systems including the DST and Thrivent systems and applicable operational policies and procedures.
        2. Built and maintained a high quality and professional working relationship with all field professionals, shareholders and internal business units.
        3. Provided quality customer service by providing detailed, accurate and timely communications to ensure the field and clients have a reasonable understanding of the operational status of the account.
        4. Accurately processed all mutual fund transactions on a timely basis to achieve the best possible results for the member and representative, adhering to the applicable industry regulated guidelines.
        5. Accurately processed various transactions via phone work including transfers, disbursements and other maintenance requests.
        6. Provided classroom instruction and coordinate on-the-job training (OJT) for newly hired employees and all Emergency Management Dispatchers.
        7. Formulated and implement training plans, directives and procedures for Emergency Management Dispatchers and Lead Dispatchers.
                            Years of Experience
                            Experience
                            2-5 Years
                            Experience Level
                            Level
                            Executive
                            Education
                            Education
                            Associate In Psychology

                            Call Center Advisor Resume

                            Objective : Call Center Advisor with 5+ years of experience in Actively contributing to the achievement of monthly sales and delivery targets by achieving and exceeding individual Sales and KPI targets, Effectively presenting and selling and supporting the delivery and installation the entire Tesla eco-system.

                            Skills : Installation Skills, Computer Skills.

                            Description :

                              1. Received emergency and non-emergency dispatch service requests by telephone, mobile radio calls, or automatic alarms.
                              2. Relayed significant information regarding hazards to dispatch and emergency personnel that may be present at the emergency scene.
                              3. Utilized computer programs to access and secure sensitive areas, control gate access functions, recall logged events, track and relay information on special operations and maintain alarm location diagrams.
                              4. Led broker call center retention strategy, with a focus on highest producing broker partners.
                              5. Developed coordinated internal and external customer engagement strategies to optimize customer onboarding by distribution channel, ensure alignment across customer communications, and resolve customer issues.
                              6. Identified trends impacting customer retention and partner with sales team and external partners to implement process improvement and other projects, with a focus on measurable results.
                              7. Optimized customer touchpoints to improve customer experience and reduce customer disenrollment and complaints to Medicare.
                            Years of Experience
                            Experience
                            2-5 Years
                            Experience Level
                            Level
                            Executive
                            Education
                            Education
                            GED

                            Call Center Advisor Resume

                            Objective : Responsible for providing the highest level of customer service throughout the full sales and delivery cycle installation process, as well as continued support throughout ownership, Preparing, staging, and charging customer vehicles in advance of their scheduled delivery appointment.

                            Skills : Developing Skills, Coordinating Skills.

                            Description :

                              1. Delivered trainings and presentations to internal and external distribution teams to ensure awareness of Cignas value proposition and key customer experience strategies.
                              2. Collaborated with Sales Effectiveness to develop communication and trainings focused on customer experience and retention and identify capabilities critical to customer retention.
                              3. Collaborated with Sales Enablement to identify tools and technology to assist sales agents in customer retention efforts.
                              4. Evaluated proposals from external partners to identify opportunities to improve customer experience and retention.
                              5. Determined impact of acquisition strategies on customer retention and advocate for strategies that maximize growth and customer lifetime value.
                              6. Experienced in customer acquisition and retention, expertise in Medicare Advantage plan or broker strategy preferred.
                              7. Developed strong, collaborative working relationships and establish a high level of credibility across functions, lines of business, and organizational levels.
                            Years of Experience
                            Experience
                            2-5 Years
                            Experience Level
                            Level
                            Executive
                            Education
                            Education
                            G.E.D