Front Office Assistant Resume Samples

Description :

1. Contacted patients via phone to give denial notice and offer other options.
2. Documented patient charts for medication pick-ups, phone conversations, and provided customer care to unsatisfied patients.
3. Completed duties related to patient care and provided caring customer service as needed per providers' standards daily.
4. Offered patients a meet and greet appointment to tour office and meet provider with the goal of setting up a new patient appointment.
5. Kept patient appointments on schedule by notifying the provider of the patient's arrival.
6. Identified current and future customer requirements by establishing rapport with potential and actual customers.
7. Ensured availability of merchandise and services by approving contracts.
8. Verified patient's eligibility and claims status with insurance agencies.
9. Adeptly managed a multi-line system and pleasantly greeted all patients.

Experience

2-5 Years

Level

Junior

Education

High School Diploma

Description :

1. Greeting, signing in, and highlighting the patients' names immediately, notifying the appropriate provider of patient arrival.
2. Collecting and receipting payments accurately, act as an information resource to patients/visitors, and verify all patient registration data, following through with all changes.
3. Scanning the provider schedules in detail to ensure appropriately scheduled appointments, alerting the supervisor to any concerns/issues, and to verify providers are accurately scheduled out for meetings, days off, etc.
4. Scheduling appointments according to individual provider attributes and department guidelines.
5. Maintaining the knowledge of computer scheduling functions, using proper registration protocols with all new patients, editing existing patient data, and utilizing proper visit types.
6. Utilizing tools and resources appropriately to offer information and match patients' needs with services and protocols.
7. Assisting new patients with patient information forms and properly verifying insurance eligibility for all appointments.
8. Escorting or directing patients to the appropriate waiting area for medical services.

Experience

2-5 Years

Level

Junior

Education

Master's

Description :

1. Answered and managed incoming and outgoing calls while recording accurate messages.
2. Greeted numerous visitors, including patients, doctors, physician assistants, and pharmaceutical representatives.
3. Maintained a clean reception area, including lounge and associated areas.
4. Compiled patient information and related materials and distributed it to other physician offices.
5. Assessed urgency and priorities before accepting or declining emergency appointments.
6. Screened all patients and directed them to the correct employee or office.
7. Obtained signatures for financial/billing documents, HIPAA privacy notices, and Hixny paperwork.
8. Evaluated patient care needs, prioritized the treatment, and maintained patient flow.
9. Professionally and courteously verified appointment times with patients.

Experience

2-5 Years

Level

Junior

Education

AA In Medical

Description :

1. Strictly followed all federal and state guidelines for release of information.
2. Examined diagnosis codes for accuracy, completeness, specificity, and appropriateness according to services rendered.
3. Accurately entered procedure codes, diagnosis codes and patient information into billing software.
4. Demonstrated knowledge of HIPAA privacy and security regulations by appropriately handling patient information.
5. Consistently informed patients of their financial responsibilities prior to services being rendered.
6. Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service and managed care plans.
7. Performed quality control of the data entry system to verify that claims and payments were posted correctly.
8. Efficiently performed insurance verification and pre-certification and pre-authorization functions.

Experience

10+ Years

Level

Consultant

Education

Bachelor's of Science

Description :

1. Welcoming all Medexpress patients and visitors by greeting them in person, answering inquiries and directs them through the registration process.
2. Utilizing a multi-line phone system, fax machine, printer, copier, and scanner to process patients through the Medexpress process.
3. Registering patients, verifying insurance eligibility, and collecting payments through various software systems.
4. Collecting all insurance information, verifying patient demographics, process payments, post patient balances, and complete phone sheets.
5. Maintaining a neat and clean work environment and professional appearance and adherence to relevant health and safety procedures.
6. Answering multi-phone lines, filing, faxing, scanning documentation and completing daily patient callbacks.
7. Discharging patients, assist office and clinical staff and close office at the end of the night.
8. Answering phones, scheduling patients, EMR, opening and closing duties of the office.

Experience

10+ Years

Level

Management

Education

Certificate

Description :

1. Responsible for answering and transferring phone calls with four lines.
2. Responsible for greeting up to 120 visitors per day, distribute and collect proper paperwork to patient depending on their visit.
3. Attentively reviewed paperwork collected from patient and therapist filing and scanning patient charts into the company system, attached patient's documentation into the correct profile.
4. When patient documents are correctly attached in its proper place, reviewed documents in the system before submitting documents to the corporate system.
5. Responsible for faxing/receiving patient notes from patient/doctor/lawyer/workers compensation.

Experience

2-5 Years

Level

Junior

Education

Master Of Education

Description :

1. Collecting patient demographic data, analyzing health insurance benefits and verifying insurance eligibility.
2. Obtaining and recording patients' vital signs, receiving telephone calls and providing relevant information.
3. Scheduling and confirming appointments, handling incoming and outgoing correspondence, processing requests for medical records.
4. Collecting, sorting, distributing, or preparing mail, messages, or courier deliveries.
5. Obtaining consent to perform clinical patient intake and verification, performing clerical and administrative tasks, ie; operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
6. Maintaining and updating filing, inventory, mailing, and database systems, both manually and automated.
7. Operating office machines, such as photocopiers, scanners, voice mail systems, and personal computers.
8. Assisting staff, patients, and vendors by providing information, processing orders, and addressing complaints.

Experience

5-7 Years

Level

Executive

Education

Associate Degree

Description :

1. Operating office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
2. Greeting visitors, ascertaining the purpose of visit and directing them to appropriate staff.
3. Assigning the patient to Diagnosis-Related Groups (GRGs), using appropriate computer software.
4. Compiling and maintaining the patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts.
5. Entering data, such as demographic characteristics, history, and extent of disease, diagnostic procedures, or treatment into computer.
6. Releasing information to persons or agencies according to HIPAA compliance and regulations.
7. Retrieving patient medical records for physicians, technicians, or other medical personnel.
8. Reviewing records for completeness, accuracy, and compliance with regulations.

Experience

10+ Years

Level

Consultant

Education

Associate Of Arts

Description :

1. Working at the reception desk, answering phones, greeting, and communicating with patients and providers.
2. Promoting continuity of care by accurately and completely communicating with other staff members the status of patients for which care is provided.
3. Processing and verifying the eligibility of insurance policies of patients.
4. Performing clerical duties such as word processing, data entry, answering phones, and filing.
5. Verifying and entering patient personal information, insurance, and employment information.
6. Processing insurance claims and ensuring that CPT codes along with ICD-9 codes were added consistently.
7. Collecting payment from patients, recording and updating financial information, and patient charges.
8. Maintaining patient accounts by obtaining, recording, and updating personal and financial information.
9. Organizing, sorting, distributing incoming communication including faxes, mail, my compass messages, and email.

Experience

7-10 Years

Level

Senior

Education

Bachelors of Science

Description :

1. Scheduled and confirmed patient diagnostic appointments, surgeries, or medical consultations.
2. Greeted visitors, ascertained the purpose of visit, and directed them to appropriate staff.
3. Recorded patients' medical history, vital statistics, or information such as test results in medical records.
4. Prepared treatment rooms for patient examinations, keeping the rooms neat and clean.
5. Interviewed patients to obtain medical information and measure their vital signs, weight, and height.
6. Authorized drug refills and provided prescription information to pharmacies.
7. Aided patients in the understanding of financial responsibility personally as well as insurance coverage.
8. Opened, sorted and routed incoming mail, answering correspondence and prepared outgoing mail.
9. Compiled, copied, sorted and filed records of office activities, business transactions, and other activities.

Experience

2-5 Years

Level

Junior

Education

BS in Healthcare Management