Customer Service Administrative Assistant Resume Samples
Customer Service administrative assistants are involved in carrying out administrative and customer service tasks. Some of the responsible roles and responsibilities that are shouldered by these assistants include – answering and attending calls, organizing and scheduling appointments, planning meetings, developing and maintaining a customer database, order office supplies, taking orders, updating computer database of customers, handling complaints, providing general support to visitors, reverting calls to the concerned department and liaising with senior administrative heads to handle queries and requests.
Customer Service Administrative Assistant Resume should emphasize knowledge of customer service and administrative systems and procedures, working knowledge of office equipment, proficiency in MS Office and strong administrative skills. Some of the best resumes for the post of customer service administrative assistant showcase a high school diploma with post secondary studies and various other qualifications.
Responsible for processing and sorting daily morning report of all scheduled shipments for the facility.
Provided assistance to the warehouse by scheduling truck shipments.
Ensured that billing documents are generated and accurately inputted into the SAP database.
Ensured that any delinquent accounts were provided to the finance department to investigate.
Assisted the receptionist as needed when she was absent or occupied.
Utilized SAP ordering system in order to successfully place orders and monitor customer accounts.
Answered all incoming calls that were sent to the customer service department.
Assisted sales account managers by ensuring that their customers' orders were processed efficiently and expedited as necessary.
Customer Service Administrative Assistant/Analyst Resume
Summary : Obtain an independent data entry or administrative position that can draw on experience in service and production management.
Skills : Process Management, Communication Skills.
Responsible for relieving full-time receptionist during breaks, lunches, meetings, etc.
Acted as a receptionist during the absence of primary receptionist.
Operated switchboard, receives visitors, schedules meeting rooms, etc.
Performed various administrative tasks within Customer Service. Processed and acknowledges customer orders in the ERP system.
Processed and acknowledged customer orders for order changes, order cancellations, credits, debits, stock rotations.
Expedited requests and complained in accordance with ISO procedures, guidelines, and work instructions.
Scheduled orders in such a way as to provide the best lead-time and minimize freight cost.
Ran daily sales audits and verified pricing and total accuracy of orders.
Lead Customer Service Administrative Assistant Resume
Headline : Diligent, detail oriented Administrative Assistant with strong written and oral communication skills. Superior customer service skills with knowledge of office functions.
Skills : Customer Service Skills, Training.
Provided administrative support to the customer service manager and supervisors.
Developed a positive, quality training program for the department.
Trained over 40 Customer Service Representatives. An increased complement to the complain call ratio.
Improved knowledge of product lines and increased sales through product training.
Resolved client conflicts to prevent loss of key accounts.
Assisted customer service representatives with the processing of incoming orders, in a fast-paced, high demand call center.
Ensured a high level of customer satisfaction through working with department leads, including troubleshooting, education, accounts receivable.
Bachelor Of Arts
Associate Customer Service Administrative Assistant Resume
Summary : Highly effective individual with exceptional analytical skills working in a fast-paced, multi-faceted environment.
Skills : GM Warranty Claims, Parts Ordering, Customer Service.
Daily reported in excel spreadsheet for supervisor, where accuracy is key.
Checked against truckload manifests that vehicles have shipped in GAPS systems.
Helped maintains proper inventory counts Using SAP system to print Labels for new vehicles.
Coded and entered claims for payment from our customer (General Motors).
Ensured said claims were entered and paid in a timely manner.
Maintained spreadsheets for all claims for Accounting.
Troubleshoot and reprocessed returned claims.
Cross-trained to help with HMA and KMA warranty claims processing.
Asst. Customer Service Administrative Assistant Resume
Headline : Customer Service Administrative Assistant is a customer service professional who will be responsible for the day-to-day interaction with customers, including answering customer questions and complaints, providing customer service, and handling incoming mail and other correspondence.
Skills : Communication Skills, Management.
Provided clerical support for the Customer Service Department.
Created and typed correspondence including memos, forms, letters, reports, spreadsheets, presentations, and customer database management.
Set and followed up with phone appointments to customers and potential customers.
Handled travel arrangements for all upper management staff and visiting colleagues.
Complied monthly reports planned, board meetings and quarterly seminars.
Assisted customers with product issues and concerns.
Assembled and mailed out product information packets.
Customer Service Administrative Assistant Resume
Headline : To obtain a position that will enable to use strong organizational skills, progressing educational background, and ability to work well with people.
Skills : Scheduling Appointments, Communication Skills.
Verified that all incoming orders and prescriptions meet Medicare guidelines.
Placed all hospital and MD orders for same-day delivery to patients.
Handled orders of oxygen, suction and trach supplies from patients daily.
Verified insurance was active for all patients.
Reviewed open order reports, track down missing documents signatures and equipment.
Troubleshot oxygen and nebulizer equipment when patients call in with problems.
Assisted walk-in patients and show them the DME equipment.