Customer Service Administrative Assistant Resume Samples
Customer Service administrative assistants are involved in carrying out administrative and customer service tasks. Some of the responsible roles and responsibilities that are shouldered by these assistants include – answering and attending calls, organizing and scheduling appointments, planning meetings, developing and maintaining a customer database, order office supplies, taking orders, updating computer database of customers, handling complaints, providing general support to visitors, reverting calls to the concerned department and liaising with senior administrative heads to handle queries and requests.
Customer Service Administrative Assistant Resume should emphasize knowledge of customer service and administrative systems and procedures, working knowledge of office equipment, proficiency in MS Office and strong administrative skills. Some of the best resumes for the post of customer service administrative assistant showcase a high school diploma with post secondary studies and various other qualifications.
Summary : Extensively experienced administrative specialist with Accounting, Customer Service, Procurement, and Inventory Control.
Skills : Communication Skills, Management.
Description :
Possessed knowledge and the ability to fill-in at any customer service position as needed.
Received and responded to customer inquiries and complaints.
Handled large amounts of monies daily and balancing cash drawers at each day's end.
Processed application for service, transfers, name changes, terminations, connections, reconnections, and disconnections.
Created and completed purchase orders Call distributors to check on current orders Data Entry Process payments.
Assisted sales team coordinating customer visits Walk customers through the showroom and give a professional opinion.
Created and maintained system to effectively track payroll/attendance statistics.
Experience
10+ Years
Level
Senior
Education
Business Administration
Customer Service Administrative Assistant III Resume
Summary : Dependable and detail-oriented, now desire to redirect career and utilize education and experience to join a company where can develop professional skills in finance.
Skills : Administrative Skills, Communication Skills.
Description :
Tracked forecast and monitor demand signals for VMI accounts.
Conducted contract review for all incoming manufacturing orders.
Entered all incoming orders averaging $6 million dollars a month. Created files in Excel to track and report progress metrics.
Created, maintained and managed open order reports for customers.
Assisted customers by phone and in-person in filling out the Homestead Rebate applications.
Updated filing status in the CAT system for entered petitions.
Attended petition hearings and assisted Property Appraisers.
Ensured that the hearings scheduled reflect the correct time, day and date for the Appraisers Entered Petitions, Permits, Hearing Dates.
Experience
10+ Years
Level
Senior
Education
BBA
Sr. Customer Service Administrative Assistant Resume
Summary : Administrative Support Personal experienced in working in a faced paced environment, which demanding strong organizational, technical and interpersonal skills.
Skills : Analytical Skills, Problem Solving Skills.
Description :
Assisted Customer Service Manager and four representatives with data entry, spreadsheets, and filing.
Supported International Customer Service Reps (ICR's) with order entry issues.
Received, reviewed and entered data into the company's computer system.
Attended group meetings and recorded minutes Processes various forms and responds to inquiries regarding entered data as requested.
Answered phone calls and dispatching on the radio Updating and sending out daily weekly, monthly, and yearly reports.
Ensured the acceptability of dangerous goods packages.
Processed service department tickets with accuracy. Scheduled appliance service calls per guidelines.
Experience
10+ Years
Level
Senior
Education
Diploma
Customer Service Administrative Assistant II Resume
Headline : To obtain employment closer to home where can utilize exceptional attention to detail and organizational skills more effectively.
Skills : Communication Skills, Risk Management.
Description :
Entered Model/Serial of all appliances from the traveler sheet to NetSuite.
Sorted all unit paperwork coming from plants. Sent out new customer survey letters weekly.
Researched any return letters getting current addresses.
Compiled legal timelines for retail customers as needed.
Disseminated incoming purchase order requests to assigned CSR and entered this data into a daily log, collected and process payroll distribution.
Responsible for troubleshooting and resolved questions for the outsourced call center Worked closely with the Accounting, Quality Control.
Researched system web errors resulting in the resolution of duplicate orders and missing customer information.
Experience
5-7 Years
Level
Executive
Education
Business Administration
Customer Service Administrative Assistant/Representative Resume
Summary : Acquired the ability to work hands on with all of our contractors as well as our vendors. Carry a positive attitude in everyday personal and professional life.
Skills : Problem Solving Skills, Process Management
Description :
Posted all time to proper repair orders for billing of service invoices.
Prepared repair orders specifying repairs to be performed on trailers and route to correct technician.
Reviewed completed repair orders ensuring mechanic time and parts are posted properly invoice customers for repairs performed on their trailers.
Reviewed all incoming parts invoices verifying price and account code for proper billing by accounts payable department.
Maintained all files for the Service and Parts department.
Prepared weekly payroll reports for all service technicians. Tracked all vacations for Service Technicians.
Prepared and maintain spreadsheets for large fleets maintenance needs and ensure that all needed work is completed by technicians on the dates required.
Experience
7-10 Years
Level
Management
Education
Medical Assistant Program
Customer Service Administrative Assistant/Co-ordinator Resume
Summary : Graduate of international business administration with over six years of customer service experience, seeking to pursue a position with a vibrant organization.
Responsible for processing and sorting daily morning report of all scheduled shipments for the facility.
Provided assistance to the warehouse by scheduling truck shipments.
Ensured that billing documents are generated and accurately inputted into the SAP database.
Ensured that any delinquent accounts were provided to the finance department to investigate.
Assisted the receptionist as needed when she was absent or occupied.
Utilized SAP ordering system in order to successfully place orders and monitor customer accounts.
Answered all incoming calls that were sent to the customer service department.
Assisted sales account managers by ensuring that their customers' orders were processed efficiently and expedited as necessary.
Experience
7-10 Years
Level
Management
Education
International Business
Customer Service Administrative Assistant/Analyst Resume
Summary : Obtain an independent data entry or administrative position that can draw on experience in service and production management.
Skills : Process Management, Communication Skills.
Description :
Responsible for relieving full-time receptionist during breaks, lunches, meetings, etc.
Acted as a receptionist during the absence of primary receptionist.
Operated switchboard, receives visitors, schedules meeting rooms, etc.
Performed various administrative tasks within Customer Service. Processed and acknowledges customer orders in the ERP system.
Processed and acknowledged customer orders for order changes, order cancellations, credits, debits, stock rotations.
Expedited requests and complained in accordance with ISO procedures, guidelines, and work instructions.
Scheduled orders in such a way as to provide the best lead-time and minimize freight cost.
Ran daily sales audits and verified pricing and total accuracy of orders.
Experience
7-10 Years
Level
Management
Education
Diploma
Lead Customer Service Administrative Assistant Resume
Headline : Diligent, detail oriented Administrative Assistant with strong written and oral communication skills. Superior customer service skills with knowledge of office functions.
Skills : Customer Service Skills, Training.
Description :
Provided administrative support to the customer service manager and supervisors.
Developed a positive, quality training program for the department.
Trained over 40 Customer Service Representatives. An increased complement to the complain call ratio.
Improved knowledge of product lines and increased sales through product training.
Resolved client conflicts to prevent loss of key accounts.
Assisted customer service representatives with the processing of incoming orders, in a fast-paced, high demand call center.
Ensured a high level of customer satisfaction through working with department leads, including troubleshooting, education, accounts receivable.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Arts
Associate Customer Service Administrative Assistant Resume
Summary : Highly effective individual with exceptional analytical skills working in a fast-paced, multi-faceted environment.
Skills : GM Warranty Claims, Parts Ordering, Customer Service.
Description :
Daily reported in excel spreadsheet for supervisor, where accuracy is key.
Checked against truckload manifests that vehicles have shipped in GAPS systems.
Helped maintains proper inventory counts Using SAP system to print Labels for new vehicles.
Coded and entered claims for payment from our customer (General Motors).
Ensured said claims were entered and paid in a timely manner.
Maintained spreadsheets for all claims for Accounting.
Troubleshoot and reprocessed returned claims.
Cross-trained to help with HMA and KMA warranty claims processing.
Experience
10+ Years
Level
Senior
Education
AS
Asst. Customer Service Administrative Assistant Resume
Headline : Customer Service Administrative Assistant is a customer service professional who will be responsible for the day-to-day interaction with customers, including answering customer questions and complaints, providing customer service, and handling incoming mail and other correspondence.
Skills : Communication Skills, Management.
Description :
Provided clerical support for the Customer Service Department.
Created and typed correspondence including memos, forms, letters, reports, spreadsheets, presentations, and customer database management.
Set and followed up with phone appointments to customers and potential customers.
Handled travel arrangements for all upper management staff and visiting colleagues.
Complied monthly reports planned, board meetings and quarterly seminars.
Assisted customers with product issues and concerns.
Assembled and mailed out product information packets.
Experience
5-7 Years
Level
Executive
Education
Addiction Counseling
Customer Service Administrative Assistant Resume
Headline : To obtain a position that will enable to use strong organizational skills, progressing educational background, and ability to work well with people.
Skills : Scheduling Appointments, Communication Skills.
Description :
Verified that all incoming orders and prescriptions meet Medicare guidelines.
Placed all hospital and MD orders for same-day delivery to patients.
Handled orders of oxygen, suction and trach supplies from patients daily.
Verified insurance was active for all patients.
Reviewed open order reports, track down missing documents signatures and equipment.
Troubleshot oxygen and nebulizer equipment when patients call in with problems.
Assisted walk-in patients and show them the DME equipment.
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