Customer Service Administrative Assistant Resume
Summary : Extensively experienced administrative specialist with Accounting, Customer Service, Procurement, and Inventory Control.
Skills : Communication Skills, Management.
Description :
- Possessed knowledge and the ability to fill-in at any customer service position as needed.
- Received and responded to customer inquiries and complaints.
- Handled large amounts of monies daily and balancing cash drawers at each day's end.
- Processed application for service, transfers, name changes, terminations, connections, reconnections, and disconnections.
- Created and completed purchase orders Call distributors to check on current orders Data Entry Process payments.
- Assisted sales team coordinating customer visits Walk customers through the showroom and give a professional opinion.
- Created and maintained system to effectively track payroll/attendance statistics.
Experience
10+ Years
Level
Senior
Education
Business Administration
Customer Service Administrative Assistant III Resume
Summary : Dependable and detail-oriented, now desire to redirect career and utilize education and experience to join a company where can develop professional skills in finance.
Skills : Administrative Skills, Communication Skills.
Description :
- Tracked forecast and monitor demand signals for VMI accounts.
- Conducted contract review for all incoming manufacturing orders.
- Entered all incoming orders averaging $6 million dollars a month. Created files in Excel to track and report progress metrics.
- Created, maintained and managed open order reports for customers.
- Assisted customers by phone and in-person in filling out the Homestead Rebate applications.
- Updated filing status in the CAT system for entered petitions.
- Attended petition hearings and assisted Property Appraisers.
- Ensured that the hearings scheduled reflect the correct time, day and date for the Appraisers Entered Petitions, Permits, Hearing Dates.
Experience
10+ Years
Level
Senior
Education
BBA
Sr. Customer Service Administrative Assistant Resume
Summary : Administrative Support Personal experienced in working in a faced paced environment, which demanding strong organizational, technical and interpersonal skills.
Skills : Analytical Skills, Problem Solving Skills.
Description :
- Assisted Customer Service Manager and four representatives with data entry, spreadsheets, and filing.
- Supported International Customer Service Reps (ICR's) with order entry issues.
- Received, reviewed and entered data into the company's computer system.
- Attended group meetings and recorded minutes Processes various forms and responds to inquiries regarding entered data as requested.
- Answered phone calls and dispatching on the radio Updating and sending out daily weekly, monthly, and yearly reports.
- Ensured the acceptability of dangerous goods packages.
- Processed service department tickets with accuracy. Scheduled appliance service calls per guidelines.
Experience
10+ Years
Level
Senior
Education
Diploma
Customer Service Administrative Assistant II Resume
Headline : To obtain employment closer to home where can utilize exceptional attention to detail and organizational skills more effectively.
Skills : Communication Skills, Risk Management.
Description :
- Entered Model/Serial of all appliances from the traveler sheet to NetSuite.
- Sorted all unit paperwork coming from plants. Sent out new customer survey letters weekly.
- Researched any return letters getting current addresses.
- Compiled legal timelines for retail customers as needed.
- Disseminated incoming purchase order requests to assigned CSR and entered this data into a daily log, collected and process payroll distribution.
- Responsible for troubleshooting and resolved questions for the outsourced call center Worked closely with the Accounting, Quality Control.
- Researched system web errors resulting in the resolution of duplicate orders and missing customer information.
Experience
5-7 Years
Level
Executive
Education
Business Administration
Customer Service Administrative Assistant/Representative Resume
Summary : Acquired the ability to work hands on with all of our contractors as well as our vendors. Carry a positive attitude in everyday personal and professional life.
Skills : Problem Solving Skills, Process Management
Description :
- Posted all time to proper repair orders for billing of service invoices.
- Prepared repair orders specifying repairs to be performed on trailers and route to correct technician.
- Reviewed completed repair orders ensuring mechanic time and parts are posted properly invoice customers for repairs performed on their trailers.
- Reviewed all incoming parts invoices verifying price and account code for proper billing by accounts payable department.
- Maintained all files for the Service and Parts department.
- Prepared weekly payroll reports for all service technicians. Tracked all vacations for Service Technicians.
- Prepared and maintain spreadsheets for large fleets maintenance needs and ensure that all needed work is completed by technicians on the dates required.
Experience
7-10 Years
Level
Management
Education
Medical Assistant Program
Customer Service Administrative Assistant/Co-ordinator Resume
Summary : Graduate of international business administration with over six years of customer service experience, seeking to pursue a position with a vibrant organization.
Skills : Developing Skills, Management, Analytical Skills.
Description :
- Responsible for processing and sorting daily morning report of all scheduled shipments for the facility.
- Provided assistance to the warehouse by scheduling truck shipments.
- Ensured that billing documents are generated and accurately inputted into the SAP database.
- Ensured that any delinquent accounts were provided to the finance department to investigate.
- Assisted the receptionist as needed when she was absent or occupied.
- Utilized SAP ordering system in order to successfully place orders and monitor customer accounts.
- Answered all incoming calls that were sent to the customer service department.
- Assisted sales account managers by ensuring that their customers' orders were processed efficiently and expedited as necessary.
Experience
7-10 Years
Level
Management
Education
International Business
Customer Service Administrative Assistant/Analyst Resume
Summary : Obtain an independent data entry or administrative position that can draw on experience in service and production management.
Skills : Process Management, Communication Skills.
Description :
- Responsible for relieving full-time receptionist during breaks, lunches, meetings, etc.
- Acted as a receptionist during the absence of primary receptionist.
- Operated switchboard, receives visitors, schedules meeting rooms, etc.
- Performed various administrative tasks within Customer Service. Processed and acknowledges customer orders in the ERP system.
- Processed and acknowledged customer orders for order changes, order cancellations, credits, debits, stock rotations.
- Expedited requests and complained in accordance with ISO procedures, guidelines, and work instructions.
- Scheduled orders in such a way as to provide the best lead-time and minimize freight cost.
- Ran daily sales audits and verified pricing and total accuracy of orders.
Experience
7-10 Years
Level
Management
Education
Diploma
Lead Customer Service Administrative Assistant Resume
Headline : Diligent, detail oriented Administrative Assistant with strong written and oral communication skills. Superior customer service skills with knowledge of office functions.
Skills : Customer Service Skills, Training.
Description :
- Provided administrative support to the customer service manager and supervisors.
- Developed a positive, quality training program for the department.
- Trained over 40 Customer Service Representatives. An increased complement to the complain call ratio.
- Improved knowledge of product lines and increased sales through product training.
- Resolved client conflicts to prevent loss of key accounts.
- Assisted customer service representatives with the processing of incoming orders, in a fast-paced, high demand call center.
- Ensured a high level of customer satisfaction through working with department leads, including troubleshooting, education, accounts receivable.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Arts
Associate Customer Service Administrative Assistant Resume
Summary : Highly effective individual with exceptional analytical skills working in a fast-paced, multi-faceted environment.
Skills : GM Warranty Claims, Parts Ordering, Customer Service.
Description :
- Daily reported in excel spreadsheet for supervisor, where accuracy is key.
- Checked against truckload manifests that vehicles have shipped in GAPS systems.
- Helped maintains proper inventory counts Using SAP system to print Labels for new vehicles.
- Coded and entered claims for payment from our customer (General Motors).
- Ensured said claims were entered and paid in a timely manner.
- Maintained spreadsheets for all claims for Accounting.
- Troubleshoot and reprocessed returned claims.
- Cross-trained to help with HMA and KMA warranty claims processing.
Experience
10+ Years
Level
Senior
Education
AS
Asst. Customer Service Administrative Assistant Resume
Headline : Customer Service Administrative Assistant is a customer service professional who will be responsible for the day-to-day interaction with customers, including answering customer questions and complaints, providing customer service, and handling incoming mail and other correspondence.
Skills : Communication Skills, Management.
Description :
- Provided clerical support for the Customer Service Department.
- Created and typed correspondence including memos, forms, letters, reports, spreadsheets, presentations, and customer database management.
- Set and followed up with phone appointments to customers and potential customers.
- Handled travel arrangements for all upper management staff and visiting colleagues.
- Complied monthly reports planned, board meetings and quarterly seminars.
- Assisted customers with product issues and concerns.
- Assembled and mailed out product information packets.
Experience
5-7 Years
Level
Executive
Education
Addiction Counseling
Customer Service Administrative Assistant Resume
Headline : To obtain a position that will enable to use strong organizational skills, progressing educational background, and ability to work well with people.
Skills : Scheduling Appointments, Communication Skills.
Description :
- Verified that all incoming orders and prescriptions meet Medicare guidelines.
- Placed all hospital and MD orders for same-day delivery to patients.
- Handled orders of oxygen, suction and trach supplies from patients daily.
- Verified insurance was active for all patients.
- Reviewed open order reports, track down missing documents signatures and equipment.
- Troubleshot oxygen and nebulizer equipment when patients call in with problems.
- Assisted walk-in patients and show them the DME equipment.
Experience
5-7 Years
Level
Executive
Education
Diploma
