Customer Service Administrative Assistant Cover Letter Example

Customer Service Administrative Assistants handle the company’s clerical tasks and ensure that the staff communicates efficiently with the customers. The job involves answering phone calls, greeting visitors, and preparing communications. To excel in this role, the person should possess strong multitasking skills, and be able to communicate well.

Handling orders, appointments, invoices, and diaries may be your cup of tea, but hiring managers are not just about to hand over this job to you until you prove yourself. You need to demonstrate that you are equipped with the right administrative skillset from the get-go. And this starts with your cover letter. Our Customer Service Administrative Assistant Cover Letter Samples show how organized, meticulous, and devoted the applicant is. Our sample cover letters will help you get your interview, and our expert tips at the end of this page will help you sail right through.

Customer Service Administrative Assistant Cover Letter example

Customer Service Administrative Assistants are responsible for making travel and meeting arrangements. These professionals prepare reports and maintain appropriate filing systems. The job description includes scheduling appointments, handling administrative requests, planning meetings, taking notes, and maintaining appropriate filing systems. The ideal candidate for this role will have strong communication skills, and demonstrate familiarity with the working industry.

What to Include in a Customer Service Administrative Assistant Cover Letter?

Roles And Responsibilities

  • Answering and routing phone calls to the appropriate department.
  • Organizing and scheduling appointments.
  • Writing and distributing emails, memos, letters, forms, and faxes.
  • Assisting in the preparation of scheduled reports.
  • Planning meetings and taking detailed minutes.
  • Maintaining contact lists.
  • Updating and maintaining a filing system.
  • Booking travel arrangements.
  • Providing general support to visitors.
  • Submitting and reconciling expenditure reports.
  • Liaising with executives and senior administrative assistants.

Education & Skills

Customer Service Administrative Assistant Skills:

  • Strong knowledge of office management systems.
  • Working knowledge of Office equipment like fax and printer machines.
  • Proficiency in MS Officer and other related software.
  • Excellent written and verbal communication skills.
  • The ability to multi-task.
  • Demonstrable time management skills.

Customer Service Administrative Assistant Education Requirements:

  • High school degree.
  • Qualification as an Administrative Assistant or Secretary.

Customer Service Administrative Assistant Cover Letter Example (Text Version)

Dear Mr./Ms.,

With this letter and attached resume, I would like to express my desire to work as ****’s Customer Service Administrative Assistant. As a highly motivated, and experienced Customer service professional with more than 7 years of experience in providing outstanding customer experience, I am equipped with a spectrum of knowledge and a well-rounded skill set that will allow me to significantly benefit your customer service team.

My background includes – taking customer orders, and assisting customers through phone, email, and live chat while optimizing customer response strategies. Recommending appropriate solutions and retaining customers are some areas in that I excel at. Throughout my professional journey, I have maintained good relationships both with the management, and the customers, which helped me to provide a steadfast commitment to customer service excellence.

Here is a snippet of my accomplishments and core responsibilities –

  • Highly capable and organized professional with significant administrative skills, and experience in organizing, and maintaining the confidentiality of documents in my custody.
  • While working at *** for 3 years, I absorbed a great deal of skills and gained deep insight into the administration field, paralleling learning finance, budgeting, HR, and corporate compliance.
  • Good understanding of the principles and practices of record management, database, planning, and widespread administration.
  • The ability to converse efficiently with stellar writing skills, and an analytical mindset.
  • Constantly rewarded for my outstanding role in providing customer service, and for my commitment to top-notch quality service.
  • Demonstrable communication skills, and strong technical aptitude.

Furthermore, I have a great mathematical aptitude and can give 100% accuracy in my work. My extensive experience in the role of Administrative assistant and executive assistant as you can see in my resume has improved my overall talent and skills in this sector, which I consider my forte.

In hindsight, I strongly believe that I will prove to be an asset to your team, and with your company, I have high hopes to flourish, while I thrive to enjoy working in a fast-paced environment like ***. Please go through my resume in case you would be needing any further clarifications.

Thank you for your time and consideration.

[Your Name]


The strongest cover letter opens the door to many opportunities. Hence, aspirants for this role should create this document by keeping in mind their ambition, and passion for serving in this discipline. The ultimate goal should be to attract the employer through this cover letter. Highlight, what is necessary and matches the specified job description. Our above cover letter sample is a perfect picture of how it should be. Also, for help with resume creation, refer to our Customer Service Administrative Assistant Resume Samples.



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