Assistant Customer Service Manager supports the customer service executives in performing various customer service activities. The Assistant Customer Service Manager resume showcases duties such as – monitoring staff performance, assigning day-to-day tasks to the customer service teams, handling customer complaints, monitoring staff performance, assisting in service procedure development, keeping accurate record of customer service discussions or actions, maintaining orderly workflow, supervising customer service staff and recommending the best practices.
Candidates seeking this line of operation should be able to demonstrate job skills such as abilities to work under pressure, customer service software working knowledge, multi-tasking skills and advanced troubleshooting abilities with an interest in customer service. Employers normally prefer candidates holding a Bachelor’s degree in the field of business administration or the related; however, candidates depicting proven working experience in the customer service field with any educational background can apply for this job role.
Summary : Dedicated Assistant Customer Service Manager I with 12 years of experience with motivation to maintain customer satisfaction and contribute to company success. A people driven Assistant Customer Service Manager with extensive experience in designing, organizing, executing and improving both physical and organizational systems. Growth is a function of strategy, planning and execution. It requires experience to develop and manage teams within finite and sometimes uncertain resource constraints.
Skills : Store Maintenance, Customer Satisfaction And Retention, Conflict Resolution, Researching, Personnel And Technical, Computer Proficient, Outlook, Word, Excel, PowerPoint, Team-player, Management, Trainer,
Effectively managed the entire front end department consisting of 30+ associates.
Ensured associates were performing all their job duties and that each and every customer left satisfied.
Administered all policies and procedures to effectively run a successful business.
Worked with company systems such as system support and diligently completed.
Experience with uscan through troubleshooting and working with system support and field technicians.
Researched, calmed and rapidly resolved client conflicts to prevent loss of the key.
Interviewed and trained new employees by providing knowledge of specific store tasks/policies.
Managed wide variety of customer service and administrative tasks such as maintaining employee records of training, discipline, tracking logs of cashier efficiency, sales and labor volume (VLM), sabre and epic (employee performance).
Handled all general accounting duties, including daily reconciliation and loss prevention issues.
Managed customer service desk to assist customers with any questions, comments or concerns they may have.
Assistant Customer Se,rvice Manager Resume
Summary : Responsible for Developing rapport with the customer base by handling difficult issues with professionalism,Resolving customer questions, issues and complaints, and also Improving service quality and increased sales by developing a strong knowledge of company's products and services.
Skills : Microsoft Office Proficiency Excel Spreadsheets, Advanced MS Office Suite, Business Writing, Proofreading. Report Writing, Meticulous Attention To Detail, Self-directed, Time Management, Professional And Mature, Strong Problem Solver, Resourceful, Dedicated Team Player, Strong Interpersonal
Successfully managing the activities of team members in multiple locations.
Creating training manuals targeted at resolving even the most difficult customer issues.
Developing, implementing and monitoring programs to maximize customer satisfaction.
Developing, implementing and monitoring programs to maximize customer satisfaction and managing on-site customer service representatives.
Improving the service quality and increasing the sales by developing a strong knowledge of company's products and services.
Providing a high level of product and leadership support to representatives and clients.
Collecting, monitoring and evaluating the customer requirements to achieve desired delivery time and order fill rates.
Drafting the meeting agendas, supplying advanced materials and executing follow-up for meetings and team conferences.
Managing the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Assistant Customer Service Manager Resume
Summary : Multi-faceted, efficient, and reliable Assistant Customer Service Manager with 12+ years of experience supporting executives, sales personnel, and managers to improve internal operations for small and big businesses alike. Proficient in Microsoft applications and computers. Diversified skill set covering administrative support, client relations, writing, human resources, clerical, account management, janitorial, food service, and many, many more
Skills : Patience, Compassion, and Empathy, A passion for customer satisfaction, Time Management Skills.
Developed and maintained a well-run and highly efficient customer service team.
Ensured effective escalation procedures are in place to ensure that customers reach a resolution in a timely manner.
Managed the customer support process from initial inquiry to resolution.
Managed the sales team by providing feedback on leads, following up on opportunities, and providing guidance on cold calls.
Worked with sales and marketing to develop PR messaging for customer service events.
Developed training materials for employees.
Provided feedback on product development efforts.
Assistant Customer Service Manager Resume
Headline : Assistant Customer Service Manager with 5 plus years of experience in the Retail domain. My goal is to utilize my education, on-the-job skills, energy, and talent to become a valuable member of your team.
Skills : Microsoft Office, Customer Service, Community Relations, Retail Sales, Retail Management
Creating, implementing and overseeing customer service initiatives for 37 Northern California Safeway stores.
Training, developing, and mentoring store management teams and store employees on customer service standards.
Tracking service results and compiling data using a vast online database.
Engaging customers and employees alike to create a culture of service within stores and to improve customer experiences.
Assisting the District Managers to create and implement service plans/objectives to generate positive service results.
Patient, organized, and capable of prioritizing/making sound judgement calls as needed to be effective.
Demonstrating the ability to prioritize needs of management, staff, and customers in thoughtful and effective ways.
Demonstrating the ability to conduct interviews and process information using interpersonal skills and critical thinking.
Demonstrating the ability to forge and maintain connections with others (including customers, staff, and management).
Ensured all store office functions are completed accurately and on time.
Assistant Customer Service Manager IV Resume
Summary : Assistant Customer Service Manager IV with 33 years of experience in the Retail domain dedicated to effective team management and customer satisfaction. Seeking to bring my proven record of sales results and leadership to a management position. Adept at building immediate rapport with clients, asking questions to determine needs and recommending the product to meet those needs. Outgoing and resourceful, with a desire to learn about the product to enhance the ability to communicate effectively.
Skills : Microsoft Office, Microsoft Excel, Microsoft Outlook, Typing, Phones, Management, Customer Service, Employee Relations, Hiring, Inventory Management, Receptionist, Training, Windows
Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Cleaned and organized the store, including the checkout desk and displays.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Educated customers about the brand to incite excitement about the company's mission and values.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Mentored the new sales associates to contribute to the store's positive culture.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a.
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative.
Assistant Customer Service Manager Resume
Summary : Energetic, results-oriented Assistant Customer Service Manager with 20 plus years of experience and who is an excellent problem-solver, recognized for interpersonal skills and team building/leadership. Strengths include attention to detail, organizational skills, and ability to respond quickly and creatively in a fast-paced environment. Highly motivated, dedicated, resourceful with expertise in maintaining customer satisfaction while meeting company revenue standards.
Skills : CPR/AED, Customer Service, Customer Satisfaction, Human Resources, Customer Service, Advanced In OASIS, Scheduling, Customer Satisfaction, Proficient In Microsoft Outlook, Weekly Payroll, Proficient In Microsoft Word, Hiring And Job Class Training, Food Safety And CPR Certified
Managing the department and store in the absence of the department and Store Managers to ensure efficiency and quality performance of store operations and delegated tasks.
Managing all customer-related financial and accounting transactions, such as cash, check, and credit card deposits, vouchers, adjustments, and placing and receiving large change orders, consistently maintaining above standard accuracy level.
Ensuring all 50 department employees are providing premier customer service to customers.
Mitigate customer problems and concerns, providing timely response and delivering solutions when possible to ensure repeat business.
Maintaining customer satisfaction by researching products requested by customers and working with different departments to stock the item when available.
Hired and job class trained new associates to do their jobs correctly, safely, and efficiently.
Member of store injury prevention team, working to eliminate safety hazards.
Managed customer phone inquiries and complaints, resolving 99% of issues without it escalating to corporate.
Assistant Customer Service Manager Resume
Summary : Assistant Customer Service Manager with 13 plus years of experience is seeking to obtain a challenging and responsible position that will allow me to utilize and develop my skills as well as assist me in expanding my horizons into new areas of retail business and expertise.
Skills : Balance Sheet, Bookkeeping, Excel, MS Word, PowerPoint, Customer Experience, Customer Service, Call Center, Call Center Management
Pioneers new process improvements, in order to lead teams to increased productivity and goal achievement.
Prioritizes customer complaints, and works to increase retention and ensure optimal customer satisfaction.
Provides accurate, valid and complete information by using the appropriate methods/tools.
Recommends potential products or services by collecting customer information and analyzing customer needs.
Expedites corrective action and adjustments, and follows up to ensure resolution satisfies customer expectations.
Resolves customer issues by clarifying the key complaint, and selecting and explaining the best solution to solve the problem.
Run weekly and daily reports for my customer service manager and the office assistants to conduct their count of the safe for each shift.
Assistant Customer Service Manager Resume
Headline : Result-oriented Assistant Customer Service Manager with 6 plus years of experience. Consistently a positive person. Motivated and multi-task oriented. Focused on the experience and outcome a customer has. Dedicated to providing the best customer service available.
Skills : Microsoft Office, Customer Service, Organizational, Bookkeeping, Administrative, Word, Excel, PowerPoint, Lotus Notes, Type 50 Words Per Minute Office Equipment Used Laser Printer, Copier, Fax Machine, Multi-line Telephone
Providing superior customer service by anticipating customer needs, responding to and resolving customer concerns, and serving as the interface for customer relations.
Monitoring the customer flow throughout the store and at the registers to ensure that customers are not kept waiting.
Performing the monthly assessments of front-end associates.
Providing positive feedback on tasks that are being done correctly and mentoring associates on things that they need improvement on.
Ensuring the associates are knowledgeable of changes and updates in policies and are aware of changes in the company that may affect them.
Providing an oversight on the happenings of the store to both associates and upper management.
Designing the schedules for associates that take into account all front-end scheduling needs.
Maintaining the active knowledge of accounting practices to ensure that the discrepancies are explained and accounted for.
Reviewing at least three home shop orders weekly to ensure that they are being completed according to policy.
Ensuring that the department is well stocked with the supplies it needs to run effectively.
Assistant Customer Service Manager II Resume
Summary : Seasoned Assistant Customer Service Manager II with 15 plus years of experience with an extensive background in a variety of industries, including banking and retail environment. Top performer with track record of consistently meeting or exceeding sales goals and customer expectations. Skilled at educating customers on banking products and recommending best options that meet their short-term and long-term needs.
Skills : Team Player With, Communication Skills: Verbal, Written, Interpersonal, Presentations, And Rapport Building, Customer Service, Relations Marketing, Financial Services.
Managing the Hannaford front end/service center operations in accordance with established department standard practices.
Managing the customers and associate work schedules to effectively maintain customer service standards and meet associates personal needs.
Attaining the departmental budgeted payroll, over/short, bad checks and supplies.
Using good judgment in the delegation, assignment, and follow-up required for the efficient performance of the department.
Supervising the performance of all duties and responsibilities of all Hannaford front-end/office/service center associates assigned.
Providing feedback to store leadership on any Hannaford operational or performance issues.
Handling cash pickups and change orders as requested and log as required.
Verifying all customer ids and ensure compliance with check cashing and tobacco/alcohol beverage sales policies.
Providing the customers and associates with refunds, over-rings and other transactions requiring approvals or overrides.
Assistant Customer Service Manager I Resume
Summary : Assistant Customer Service Manager I with 14 years of experience and with a track record of managing a wide variety of customer service issues quickly and efficiently. Who effectively motivates associates through continual guidance, direction, development and coaching. Friendly Customer Service Manager with a can-do attitude and willingness to help at all times.
Skills : CPR/First Aid/AED, Leadership, Superior Communication And Organization Abilities, Advanced Upon Proven Potential, Enthusiasm And Work Ethic, Recognize Precedence And The Significance Of Customer Satisfaction, Proactive Problem Solver And Analytical Thinker, Works Well With All Levels Of Management
Successfully managed the activities of 60 team members.
Monitored the daily activities and effectively communicated with team members to maintain clearly defined expectations.
Effectively managed departmental expenses to stay within the allocated budget.
Verified that information in the computer system was up-to-date and accurate.
Processed bank reconciliations and financial reports to verify the practice of proper due diligence.
Handled cash and deposits using the proper accounting procedures and documentation.
Research and resolve billing disputes with tact and efficiency.
Answered incoming telephone calls with professional and knowledgeable responses.