The role of a Senior Collections Representative is to manage and collect all outstanding accounts receivables from customers and partners. The job description entails overseeing the collection department team, resolving customer billing issues, and reducing the amount of A/R’s. Typical work activities seen on the Senior Collections Representative Resume include the following – monitoring the accounts on a day-to-day basis; identifying outstanding accounts receivables; investigating historical data for bills and debts; taking actions to encourage timely payments; processing payments and funds; resolving billing issues; solving customer credit issues; and presenting reports about the collection progress to the top management.
The resume should contain the following qualifications – excellent knowledge of the billing procedures; knowledge of various collection techniques; working knowledge of MS Office and databases, comfortable working with targets; and a solid understanding of collection laws and regulations. A high school diploma may be considered sufficient, however, as this is a senior-level opening, a degree and work experience is expected.
Headline : Excellent verbal and written communication abilities and interpersonal skills excellent analytical and organizational skills. Works extensively with HCPCS, Biller Metrix, Daily Deposits Extensive knowledge of Epic EMR systems & Medent Computer familiarity, keyboard skills, computer literate in programs such as Microsoft Word and Excel.
Skills : Word, Excel, Powerpoint.
Examines and evaluates accounts for appropriate follow-up action consistent with guidelines and documentation protocols prescribed in the SRG (Situation Response Guide).
Makes daily inquiries on unresolved invoices by phone or via the internet.
Interprets account information and enter important details to provide an audit trail for further follow up.
Researchs missing payments by reviewing EOB (Explanation of Benefits), APEX and Health Logic.
Reviews of non-payment and/or incorrect payment for possible appeal.
Analyzes Explanation of Benefits (EOBs) for accurate posting of rejection, adjustment and other posting requirements needed in APEX.
Adheres to the rules and regulations of the different types of payers such as Medicare, Medi-Cal, CCS, PPO, EPO, HMO, and commercial insurance.
Associate Of Arts
Senior Collections Representative III Resume
Summary : An outgoing, loyal and motivated individual who has an ambition to prosper in any given environment. Although have extensive experience in the Collections industry, an eager learner and am always up to a challenge, whatever the situation. a team player with intentions on pursuing a career in which may utilize skills and ability to maintain a healthy and productive atmosphere. Excellent communications skills and am willing to explore a wide area of new tasks and experiences.
Skills : Microsoft Office, Computer Literate, Communication, Customer Service, Data Entry, Database Management, Account Management, Billing.
Confered with clients/debtors by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts and determine appropriate strategy.
Generated payments from clients/debtors.
Located and monitored overdue accounts, using computers and a variety of automated systems.
Located and notified clients/debtors of delinquent accounts by mail, telephone, or personal visits in order to solicit payment.
Negotiated credit extensions when necessary.
Notified credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when clients/debtors fail to respond to collection attempts.
Performed various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased clients/debtors.
Senior Collections Representative II Resume
Summary : Over four years experience in the financial/customer services industry Proficient with many internet/computer programs, Great team player with ability to motivate others. Dedicated to accuracy, honesty and absolute customer service.
Skills : Customer Relationship Management, Collections, Data Entry, Customer Service, Microsoft Office, Powerpoint, Technical Support.
Worked closely with Senior Management to strategize and create plans that will lower the number of write-offs.
Provided assistance and advice to parents and students about financial housing obligations and how to effectively utilize on-campus resources to pay for housing expenses.
Generated and analyzed various departmental reports to ensure that all ledgers are balanced and student accounts are tracked and traced for proper follow up.
Developed and facilitated the quarterly Housing Money Management outreach course that educates and empowers students to have healthy spending habits after receiving their financial aid disbursements.
Resolved escalate student issues and offer alternatives that will assist the student in sustaining finances.
Worked closely with the Student Technology Center to offer phone and cable support in dormitories.
Oversaw student workers and delegates work.
Associates In Psychology
Senior Collections Representative I Resume
Summary : Specialize in dealing with high profile clients to build relationships and find money resources. have collected bills for numerous well known clients. have many years of knowledge of the financial industry and how to deal with customers with professionalism and dignity. take pride in helping people and excelling when in a competitive environment.
Summary : Seeking a position that will help utilize abilities and hard work which will help to meet and exceed company goals. Being able to be productive and work in a positive atmosphere that will maximize my skills. Also, to obtain a position that will allow to apply knowledge and work experience.
Skills : Microsoft Office, Recovery Data Base Network, Powerpoint, Microsoft Excel, PowerPoint.
Located and notified customers of delinquent accounts, usually over the telephone, but sometimes by letter and e-mails.
Tracked calls and account status on computer system.
Communicated delinquent status to the customer and request payment.
Reviewed payment/account history with customer.
Reviewed cause of delinquency.
Gathered new address or contact information as necessary.
Recorded commitment to pay and verify payment has been made.
Headline : Seek to join a company which will allow managerial, organizational, administrative, financial, and communication skills to be utilized for the growth of that company, as well as professional growth.
Skills : Microsoft Office, Mac OS X, Collections, Multi-Line Phone System, Negotiation, Customer Service.
Managed an Accounts Receivable portfolio consisting of various customers.
Analyzed AR aging reports and perform periodic review of bad debt exposure by account.
Contacted clients regarding delinquent accounts and collection of payments.
Researched any account discrepancies and work with sales and service personnel to resolve issues and facilitate collections.
Recorded all collection activity and ensure prompt and systematic follow-up for all accounts.
Prepared weekly collection reports for management review.
Reviewed customer contracts and prepare the invoices associated with these contracts.
AAS In General Studies
Senior Collections Representative/Director Resume
Objective : Managed executive sales teams, human resources, cash office and accounts receivable within a corporate environment.
Skills : Piano , Microsoft Office, Customer Service, Time Management.
Used collections techniques to secure payments that brought accounts to current status.
Suggested and encouraged card members enroll in Discover's auto pay feature to help accounts stay current.
Suggested various types of programs for card members who were going through a hardship.
Logged into the phone system and taking inbound and outbound calls.
Started as an entry level worker and have been promoted four times within the year have been there.
Checkered flag means a person was at the top of the team during a specific month.
Rewarded all checkered flag winners are treated to a company lunch.
B.S. In Management
Senior Collections Representative/Manager Resume
Objective : To obtain long-term employment in a company I can grow within. Managed initial set up, billing and maintenance of new and existing client contracts.
Skills : Skillful User Of Microsoft Office And World Wide Web Applications.
Provided outstanding member service while effectively curing delinquency on ESL Federal Credit Union's Automobile and Mortgage Portfolios.
Prepared loans for repossession/foreclosure or charge-off.
Developed a training manual to be used by all new hires and to bring standardization to the department.
Trained new Collections Department employees.
Acted as back-up to the Remarketing Specialist.
Completed and submitted refund request with detailed back-up to the unit manager for approval effectively communicate with mgbs peers, payers, patients, ucsf departments leads.
Detailed follow-up with guidelines and documentation protocols prescribed in the srg (situation response guide).
BS In Communications
Assistant Senior Collections Representative I Resume
Summary : Highly enthusiastic customer service and collection professional with fifteen years of experience. Self motivated to maintain customer service satisfaction and contribute to company success. Proficient in PeopleSoft and FDCPA laws and regulations.
Skills : People, Negotiation, Computer.
Excelled in exceeding daily credit card collection goals.
Followed FDCPA laws and regulations both on and off recorded calls.
Developed highly empathetic client relations.
Interpreted account information and enter important details to provide an audit trail for further follow up.
Retrieved all required information needed in order to evaluate correct credit balance and/or correct refund payee.
Submitted requests to department via rfi (request for information) process and review response for appropriate action.
Researched missing payments by reviewing eob (explanation of benefits), apex and health logic.
High School Diploma In General
Senior Collections Representative Resume
Summary : A dedicated and positive support specialist with 6+ years of customer service experience looking to grow and further develop personal skill set.
Skills : Microsoft Office, ICE, Credit Operations, Account Management,.
Worked on recovering accounts before they charge off and after.
Helped coach teams in lower delinquency departments of collections on their calls, compliance, call quality and payment arrangements.
Completed Peer Advisors Leading Success, a path to management coarse was honored to be accepted into.
Used and demonstrated at this job is flexibility, by adjusting my schedule to meet business needs.
Analyzed explanation of benefits (eobs) for accurate posting of rejection, adjustment and other posting requirements needed in apex.
Interpreted account information and enter important details to provide an audit trail for further follow up.
Examined and evaluated accounts for appropriate follow-up action consistent with guidelines and documentation protocols prescribed in the srg (situation response guide).