A Single Point of Contact is a person or department that handles all requests and inquiries. A well-drafted Single Point of Contact Resume mentions the following core duties and responsibilities – taking charge of daily communication, management, and the rapid resolution of service requests and claims, recording the statements as said, saving contact information, request information, and actions performed; enabling the mailbox to automatically receive all information; receiving the assignment of the tasks handled, receiving notification, using technical skills to solve the problems, and assigning the work to other people in case the technician is unable to solve the case.
The duties and responsibilities vary based on the type of problem and service provided, however, the following skills are universally common and needed – strong listening skills, the ability to multitask, strong memorization skills, proficiency in using relevant software, and interpersonal skills. A relevant degree is commonplace among job applicants.
Summary : Seeking a Single Point of Contact position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Written Skills, Maintenance Skills.
Description :
Worked with defaulted borrowers, investors, and insurers in an effort to avoid the completion of foreclosure.
Gathered documentation and review them for completeness.
Submitted complete packages to the investor for the final decision.
Used multiple SunTrust Systems such as PLX, Fidelity MSP, and Western Union to assist with customer concerns.
Used company website to obtain skip traces, and to verify SCRA Documentation.
Maintained knowledge of regulatory changes, external and internal compliance requirements, and investor guidelines.
Interviewed over the telephone for mortgage and foreclosure assistance programs, to assist them during their financial hardship.
Experience
7-10 Years
Level
Management
Education
Diploma
Single Point of Contact Resume
Objective : To utilize my extensive knowledge and customer service experience in assisting customers in their time of need by providing world class service; I am reliable and determined with a strong work ethic, and passionate in team work. I am an ambitious, self-motivated individual who is ready to apply my skills to meet management's needs.
Skills : Loan Modification, Mortgage Loan Workout, Data Entry,.
Description :
Negotiated payment arrangements with customer to avoid mortgage delinquency, foreclosures and repossessions.
Ensured to follow Fair Debt Collections Practices Act (FDCPA).
Worked in accordance with consumer privacy laws and company procedures.
Contacted debtors regarding status of account and fees past due.
Determined debtor's financial ability to offer alternate payment programs and methods.
Performed skip tracking to locate debtors with incorrect contact information.
Provided optimal level of customer services for past due mortgage loans.
Experience
2-5 Years
Level
Executive
Education
Diploma In Progress
Single Point of Contact Resume
Headline : Objective An increasingly responsible, challenging, active position in a company where proven decision-making and personal abilities will be used to improve organizational productivity and profitability.
Provided guidance and assistance towards clarity of requests as well as completion of all needed forms.
Assigned work to 6 quote specialists who were assigned to my district.
Provided coaching and guidance on process questions.
Responsible for my team's turnaround time as well as the accuracy of requests.
Escalation point of contact for my district.
Ensured closure of escalated requests to meet customers' demands.
Quoted prices, credit terms, and other bid specifications.
Experience
5-7 Years
Level
Executive
Education
B.A. In Psychology
Single Point of Contact Resume
Summary : Upbeat and flexible Single Point of Contact with 7 years experience in retail sales. Driven and results-focused professional seeking a customer service position in a fast-paced retail environment. Highlights Inventory control procedures Excellent multi-tasker Cash handling accuracy Strong communication skills Organized Superb sales professional Detail-oriented Flexible schedule.
Skills : Notary Public, State Of Ohio, Excell, Internet Savvy.
Description :
Worked with borrowers, real estate agents, attorneys, agencies, and realtors to determine workout options.
Contacted agents, borrowers, and other parties as appropriate to clarify and correct inconsistent, incorrect, or missing applicant information.
Independently interpreted and applied mortgage collection and servicing guidelines to the collection of delinquent mortgage loans.
Calculated debt to income ratios based on proof of income docs provided by borrowers.
Reviewed home owners' income and expenses, and analyze the workout options available to the homeowner, based on investor guidelines.
Implemented rules, regulations, laws, and methods of the collection as well as adhered to all corporate policies as well as internal and external and compliance guidelines.
Managed a profile of 150 loans as the single point of contact and reviewed loans daily and contacted customers to request any required information and provide any updates on current loan status.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Single Point of Contact Resume
Summary : Single Point of Contact with over 15 years of experience leveraging my diverse technical knowledge to implement Enterprise IT solutions. Focus over the last five years has been learning to teach and perform Agile DevOps and Lean practices. I would like to earn a position at a company that promotes learning, knowledge sharing, and pushing the technical envelope.
Skills : Attention to detail, Fiserv, Goal-Oriented/Organized, Efficient in Time Management, Exceptional Linguistics.
Description :
Responsible for monitoring, in real-time, the performance remotely of AT&T's nationwide telecommunications network using UNIX terminals and Microsoft applications.
Successfully managed Nortel and Ericsson switches 2G and 3G and base station by command prompt to troubleshoot and/or escalate network issues.
Provided tier-one level help desk support to field operations and regional offices.
Acted as a single point of contact for the resolution of network outages on assigned nodes.
Successfully found network problems, using policies and procedures to dispatched tickets to field techs, using TCAM and AMS work order generation software.
Troubleshoot of Carrier signal trunks and Telco conductivity (T1, DS3, and OC) to us.
Coordinated with field techs to escalate and monitor the status of network outages and resolutions.
Experience
10+ Years
Level
Senior
Education
Master In MBA
Single Point of Contact Resume
Headline : Sincere and compassionate Single Point of Contact professional with applied healthcare, medical, and clinical knowledge to contribute to an institution dedicated to the care and well-being of others. Operative administration skills to work well in clerical and office settings. Great organization, record keeping, and multitasking skills to handle patient files and manage multiple assignments.
Skills : Microsoft Excel, Word, PowerPoint, Time Management, Proficient Verbal And Written, Efficiently Adapts To Change.
Description :
Responsible for case management and reimbursement support.
Actively investigated and examined cases to remove barriers that may prevent patients or providers from accessing and staying on needed therapies.
Responded to inbound calls from customers, identify the best way to assist, and documented calls within the company's database.
Ensured appropriate reimbursement steps are taken such as insurance verifications, prior authorization process, and specialty pharmacy Triage.
Built ongoing relationships with providers and patient reimbursement specialists to accurately meet their needs, proactively inform them of progress, issues, and significant status updates regarding the patient.
Assisted with training new program specialists by shadowing/reverse shadowing.
Negotiated prices, terms of sales, and service agreements.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Single Point of Contact Resume
Headline : Single Point of Contact with immense experience providing guidance to determine the best type of solution for delinquent accounts. Highly skilled in call center leadership, training, and service solutions.
Skills : Computer Skills, Planning Skills.
Description :
Managed individual accounts at the 30, 60, and 90-day levels, using technologically advanced, user-friendly computer systems.
Negotiated payment arrangements with the goal of keeping borrowers in their homes and foreclosures and repossessions to a minimum.
Kept lines of communication open after payment is received to allow for early intervention and preempt future delinquency.
Utilized all available skip tracing tools to locate borrowers whose current contact information was inaccurate.
Achieved production standards set each month by working accounts thoroughly and properly according to state and federal guidelines.
Maintained professional communication skills with a sense of urgency and utilized problem-solving skills to overcome borrower obstacles.
Served as the main contact and trusted advisor between the negotiator and the borrower until the delinquency was resolved.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Single Point of Contact Resume
Headline : Strong verbal and written communication skills Ability to recruit, select, and develop successful teams that understand company goals and priorities Strong organization skills Knowledge of standards and techniques and the ability to implement and work within guidelines Thrives on challenges and takes pride in customer satisfaction Proficiency in Microsoft Word, PowerPoint, Excel, Internet, and Outlook Creates a lasting and impressionable experience for guest/clients that builds and strengthens relationships for future business.
Skills : CRM Software, CMS.
Description :
Monitored receipt of, tracking, and resolution of customer complaints.
Requested HUD for an extension to file 1st legal.
Assured quality service in the administration of reverse mortgage loans under defined duties.
Managed individual workflow according to department procedure.
Attended training, as required on job-related matters.
Responsible for a customer portfolio of 145 delinquent homeowners.
Responsible for making 145 outbound calls in an attempt to collect a debt.
Experience
5-7 Years
Level
Executive
Education
Master's In General Management
Single Point of Contact Resume
Headline : Experienced, seasoned human relations professional with a strong background in financial and resource returns. I bring order maintenance and accomplishment to any fast-paced agency and environment. Intend to complete my education and gain work experience while sharing talent and skills with an agency that will provide me with the opportunity to explore, learn, and expand people-oriented skills.
Skills : MS Office, Ms. Word, Ms. Excel, Typing, Customer Service, Collections, Email, Data Entry, Fax, Copying.
Description :
Responsible for meeting monthly quota.
Appropriately allocated resources and meet production goals.
Able to take on project assignments as needed within the department.
Worked via the chat system to assist borrowers who were unable to contact Carrington over the phone.
Supervised collection processes to achieve all delinquency objectives.
Developed strategies to convert delinquent customers to current.
Reviewed financial documents to ensure accuracy.
Experience
5-7 Years
Level
Executive
Education
GED
Single Point of Contact Resume
Headline : As a Single Point of Contact, responsible for Liaising with the PTW Coordinator for consultation or questions regarding permit type/LOTO/and updates to work fronts and assisting the PTW/LOTO training group when needed, Managing and maintaining a central filing system for all records related to audits.
Skills : Multitasking, Attention to detail.
Description :
Communicated and explained final decisions with customers and authorized third parties.
Advised and assisted personnel with requests for isolations, type of documentation needed to begin work as well as what approval levels are required to complete a permit isolation (LOTO).
Completed walk-downs on systems prior to mechanical completion.
Maintained Custody Transfer Log (Construction to Commissioning and Commissioning to Operations).
Assisted personnel with Lock-Out Tag-Out (LOTO) by verifying isolation devices are installed in/on approved isolation points.
Managed Isolation register for LOTO Worksheets and other associated LOTO document.
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