Front Office Specialist Resume Samples

A Front Office Specialist accomplishes a variety of tasks for the company such as – screening clients, and performing related administrative tasks. Even though the job title for this post varies from company to company, the job description remains same and are listed on the Front Office Specialist Resume as follows –receiving customers pleasingly on arrival, guiding them to the appropriate department, documenting all files and records, scheduling appointments and meetings, making travel arrangements, performing faxing and copying duties, monitoring office costs and expenses, managing and ordering supplies and executing all other tasks as required.

To work at this line, employers expect certain skill sets such as – the ability to operate all types of office equipment, MS Office and relevant software knowledge, bilingual capacities, knowledge of travel and meeting management, outstanding interacting and networking skills and customer service orientation. Formal education on the resume should depict an associate’s degree or high school diploma with relevant work experience.

 

Front Office Specialist Resume example

Front Office Specialist Resume

Summary : Seeking a challenging position that will expand my knowledge and provide an opportunity for personal and professional growth.

Skills : Microsoft Office Suite 2013, Made to Manage by Aptean 3.5/6/7, Oracle, Kronos.

Description :

    1. Order lab work and x-rays, as well as all major procedures Maintain and retrieve database and file information.
    2. Interact effectively with individuals at all levels of the company in a professional and confidential manner (both internal and external clients) In charge of putting together the weekly on call list for the physicians in the practice Prioritize patient daily care according to acuity and schedules patient procedures.
    3. Utilize PC to enter and retrieve patient data.
    4. Provide timely, complete and accurate response to the customer; follow through with required transactions ensuring correct implementation, as well as verifying coverage Successful track record of meeting production, timeliness and quality goals.
    5. Answer multi-line phone, operate fax and copy machine.
    6. Billing Specialist Prepares and submits clean claims to various insurance companies either electronically or by paper.
    7. Prepares, reviews and sends patient statements Performs various collection actions including contacting patients by phone, correcting and resubmitting claims to third party payers.
    8. Processes payments from insurance companies and prepares a daily deposit.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Systems Technology


Front Office Specialist Lead Resume

Summary : Seeking a career opportunity in a growing environment that will challenge me professionally and personally as a Medical Office Assistant, where I will utilize the knowledge and skills gleaned from my educational and professional experiences in order to further the growth and mission of an organization. Strong in planning and problem solving.

Skills : Microsoft Office, Typing, Medical Terminology.

Description :

    1. Responsible for interviewing patients on day of service to obtaining patient demographic and insurance information for Urgent Care and Family Practice office.
    2. Act as gatekeeper to validate and verify the demographic and financial information into the Hospital Information System by the patient at time of service Ensure patient medical record number is not duplicated to ensure patient safety.
    3. Provide a high level of customer service when dealing with physicians, hospital departments, patients and their families.
    4. Acts as information center, answers telephones, relays messages and screens visitors.
    5. Check online payers for eligibility on self-pay patients.
    6. Advise patients and their families of co-pays, deductibles, residual balances, and co-insurances at time of service.
    7. Receive payments from patients and issues receipts, reconciles daily cash and verifies cash balances, posts and prepares receipts for deposit.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Medical Assistant


Front Office Specialist/Executive Resume

Objective : To utilize my skills and education in conjunction with my professional, administrative, and communicative talent to ensure consistent, quality customer service to all people encountered.

Skills : Training & Development, Management, Marketing, Sales.

Description :

    1. Position requires operating multi-line phone system, clerical duties, insurance verification, patient scheduling, filing medical records, administration and office management, customer service, customer contact and customer advisory.
    2. Greets patients and visitors and directs them accordingly.
    3. Obtains authorization as needed to process patients for services needed.
    4. Admits patients into OccuSource or manually in accordance with client company protocols.
    5. Explains all required paperwork and forms to patients and ensures proper completion of all paperwork.
    6. Answers incoming telephone lines in accordance with company procedures and directs the caller accordingly.
    7. Checks out patients either via Occusource or manually according to procedure and distributes records according to the Employer's protocols.
    8. Files paperwork, medical records and correspondence according to defined company procedure.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Human Resources

Front Office Specialist/Supervisor Resume

Objective : Ten years' experience in Healthcare and Customer Service, with a proven track record of customer and client's satisfaction along with three years' experience in Human Services. Thrive in both independent and collaborative work environments, with the ability to work well with others. Quick study with the ability to easily grasp and implement new ideas, concepts and methodologies.

Skills : Microsoft word and Windows 8 proficient.

Description :

    1. Registration of patients to the facility in compliance with established policies and procedure requirements in a manner that communicates to the patient that their well-being is the primary mission of the organization.
    2. Answer telephones, and direct calls to appropriate staff.
    3. Schedule and confirm patient diagnostic appointments, surgeries and medical consultations.
    4. Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
    5. Operate office equipment such as voice mail messaging systems, and use word processing, spreadsheet, and other software applications to prepare reports, invoices, financial statements, letters, case histories and medical records.
    6. Interview patients to complete documents, case histories, and forms such as intake and insurance forms.
    7. Receive and route messages and documents such as laboratory results to appropriate staff.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Front Office Specialist II Resume

Objective : Medical Administrative Assistant adept at verifying insurance coverage, scheduling exams, updating donor information. Appeals Coordinator with background in billing and collections, records management and maintenance, and processing claims to insurance companies.

Skills : Microsoft office, Allscripts/EMR imaging/EPIC.

Description :

    1. Professionally and courteously verified appointment times with patients as well as adeptly managing a multi-line phone system and treating all patients, their families, visitors, peers, and providers with respect.
    2. Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
    3. Precisely completed appropriate claims paperwork, documentation and system entry.
    4. Prepared Patient Charts Accurately and Neatly for Clinic.
    5. Assisted in the maintenance of medical charts and/or electronic medical records (filing, OP reports, test results, home care forms, etc.) Verified patients' eligibility and claims status with insurance agencies.
    6. Coordinated luncheons with Pharmaceutical Representatives.
    7. Maintained strict patient and physician confidentiality.
    8. Precisely evaluated and verified benefits and eligibility.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Front Office Specialist/Manager Resume

Objective : Seeking a rewarding career with a well known organization, can utilize my customer service skills and relevant experience to work in a fast paced environment, in order to organize smooth flow of facility operations with a passion to learn new things.

Skills : Additional skills include communication, multitasking, prioritizing, organization, technical proficiency with Word applications as well as EPIC and working knowledge of ICD-10, interpersonal skills, dependability, initiative and problem-solving abilities.

Description :

    1. Checked patients in and out for physical therapy, drug screens, physicals, and injury care in an Occupational Health setting.
    2. Answered the phone, filing, faxing, copying, and research.
    3. Closing duties would be to call on missed appointments, medical charges, and making sure that the charges for the providers are correct.
    4. Performed drug screens, breathe alcohol test, hair collects and audiograms on patients that companies send in for various reasons.
    5. Called on physical therapy referrals, and entered provider charges into the system when needed.
    6. Answered questions for clients, patients, and adjustor.
    7. Reliable and pride in doing my job to the best of my ability.
    8. Willing to learn and am always asking to learn more so that I can help my colleagues out in any way possible.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Human Resource Management

Front Office Specialist/Consultant Resume

Objective : Accomplished and energetic Front Office Coordinator with a solid history of achievement in Excellent Customer Service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise includes EMR, multiple insurance plans and team work.

Skills : Excellent interpersonal skills.

Description :

    1. Use computers for various applications, such as database management or word processing.
    2. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
    3. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
    4. Complete forms in accordance with company procedures Schedule and confirm appointments for clients, customers, or supervisors.
    5. Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
    6. Supervise other clerical staff and provide training and orientation to new staff.
    7. Verify and collect copays, deductibles, and coinsurance from insurance due from patient responsibility.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Medical

Sr. Front Office Specialist Resume

Objective : Skilled and dedicated associate offering experience in many fields related to the logistical/technical workforce. Background in administrative assistance, data sustainment, parts research & medical front office; specializing in quality assurance, data entry and other office related duties.

Skills : Quality Assurance Skills, Data Entry.

Description :

    1. Selected Achievements Managed a medical front desk in areas of manual and computerized scheduling, billing, and medical/insurance records management, including major carriers and Medicaid.
    2. Checked patients in and out, collected co-pay/co-insurance, and verified insurance.
    3. Established a professional and friendly relationship when working with patients.
    4. Responded to priority issues to ensure the prompt referral of urgently needed medical care.
    5. Maintained open lines of communication between patients, physicians and staff personnel.
    6. Contacted patients and collecting on balances and accounts.
    7. Sorted and processed mail within correct departments.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Business Administration

Front Office Specialist I Resume

Summary : To deliver exceptional patient care to all patients,customers and satisfy their needs to the best of my ability.

Skills : Microsoft Office.

Description :

    1. Greeting patients, answering phones, scan documents, referrals, EMR data entry and collecting co-pays.
    2. Registering, checking in and checking out patients for their Urology procedures using EPIC and referrals.
    3. Verifying patients insurances and also contacting patient insurance companies.
    4. Distributing a patient's paperwork requested from physicians and management.
    5. Scheduling future appointments for patient's next visits for the current facility and other facilities.
    6. Taking vitals, collecting blood and urine specimens for laboratory, removing IV's from patients once discharge.
    7. Picking up prescriptions for the patients.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Bachelor Of Science

Front Office Specialist III Resume

Summary : To contribute accuracy, efficiency, and exceptional customer service to an administrative or billing team.

Skills : Inventory Management, Excellent Customer Service, Powerpoint.

Description :

    1. Greet patients and visitors and direct them accordingly.
    2. Obtain authorization as needed to process patients for services needed.
    3. Admits patients into Occu Source or manually in accordance with client company protocols.
    4. Explain all required paperwork and forms to patients and ensured all proper completion of all paperwork Answers incoming telephone lines in accordance with company procedures and directs the caller accordingly.
    5. File paperwork, medical records and correspondence according to defined company procedure.
    6. Dissemination of all paperwork to outside parties including non-injury paperwork, custody and control forms.
    7. Maintains inventory of office supplies and printed forms.
    8. Assists in processing patient referrals as required.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Business Administration

Front Office Specialist/Administrative Resume

Objective : To utilize customer service skills, preferably in a healthcare environment, and be given the opportunity to improve my current skill set, by learning from other challenges in other areas.

Skills : Medical Terminology, Medical Coding, Vital Signs, Specimen Collection.

Description :

    1. Transferred to Jacksonville Fl for Front Office Lead position.
    2. Greets patients and visitors and directs them accordingly.
    3. Obtains authorization as needed to process patients for services needed.
    4. Admits patients into OccuSource or manually in accordance with client company protocols.
    5. Explains all required paperwork and forms to patients and ensures proper completion of all paperwork.
    6. Answers incoming telephone lines in accordance with company procedures and directs the caller accordingly.
    7. Checks out patients either via Occusource or manually according to procedure and distributes records according to the Employer's protocols.
    8. Files paperwork, medical records and correspondence according to defined company procedure.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Front Office Specialist Resume

Objective : Resourceful medical administrative professional with nearly 5 years of experience performing several functions of medical office administration. Demonstrated efficiency in Referrals, Authorizations, Customer Service, Insurance Verification, Appointment Scheduling, ICD 9 and CPT Coding, Electronic Medical Records and HIPPA compliance.

Skills : Medical Terminology, Customer Service, Insurance Verification,Insurance Claims Processing, Data Entry, Telecommunications, Referrals And Authorizations Processing, Scheduling.

Description :

    1. Check patients in and out, schedule new patient appointments and follow up appointments.
    2. Collection of copayments and private payments, enter new patient information into patients charts , scan insurance cards and identification cards into patients.
    3. Scan new patient forms and any documentation pertaining to new patient consultations and follow up appointments.
    4. Request all reports needed for post operative appointments.
    5. Prepare patients charts for appointments by requesting lab reports, chart notes, diagnostic testing and operative and pathology reports for previous testing and procedures.
    6. Collection of past due balances on patients accounts.
    7. Provide patients with payment plans if needed for high balances on accounts.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Certificate Of Completion