Seasonal Customer Service Agent Resume Samples

A Seasonal Customer Service Agent is responsible for handling all incoming calls and assessing the needs of the customer. The job template contains building and fostering relationships with customers. Other accountabilities are listed on the Seasonal Customer Service Agent Resume as – building trust and creating rapport through interactive communication, accessing the database and delivering accurate results, providing accurate and relevant information, verifying data from the account, updating information, processing customer payment accurately, recording call details, processing customer payment accurately, and adhering to established standards for enhancing productivity, quality, and shared values and attendance.

The most eligible resume denotes the following skills – conflict resolution skills, the ability to multitask, knowledge of using relevant software, proficiency in using all types of electronic equipment, and telephone etiquette. To make a career in this line, one should possess at least a high school diploma or GED.

Seasonal Customer Service Agent Resume example

Seasonal Customer Service Agent Resume

Objective : Dedicated Seasonal Customer Service Agent and company owner, who provides exceptional customer service through active listening and problem solving. I am very client- oriented. I will do anything to make the clients happy within reason. I strongly believe in making the customers happy so they will stay with the company, and so that they trust that the company will do everything in their power to keep them as a client.

Skills : Web Design and Maintenance, Proficient in all Microsoft Office, Payroll, Deposits, Email Administrator for over 100 emails, graphics, purchasing.

Description :

    1. Effectively managed a high-volume of inbound and outbound customer calls.
    2. Addressed and resolved customer product complaints empathetically and professionally.
    3. Gathered and verified all required customer information for tracking purposes.
    4. Defused volatile customer situations calmly and courteously.
    5. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
    6. Referred unresolved customer grievances to designated departments for further investigation.
    7. Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor's In Progress


Seasonal Customer Service Agent Resume

Objective : Seasonal Customer Service Agent with 9 years of experience in Preparing arrival documentation and policies; sending, tracking, and ensuring all information for Guests & Owners is correct. Ensuring Owner and Guest billing is correct upon departure and that billing and departure information is delivered the night prior. Maintaining knowledge of Owner & Guests itineraries while on property. Learning Owner preferences; utilizing to create memorable stays.

Skills : Verbal and written communication, Time management, Analysis and problem solving Proficiency in MS Office applications Ability to adapt communication style Team-oriented Decision-making ability Ability to take initiative Type 40 wpm.

Description :

    1. Provided exceptional customer service to callers to help service their concerns, questions, and complaints.
    2. Learned policies to help answer client questions about their policy and coverage.
    3. Managed high call volumes by effectively utilizing computer technology.
    4. Enrolled clients into appropriate insurance plans.
    5. Assisted agents and brokers in daily duties.
    6. Maintained records of accounts.
    7. Delivered world class service while making a lasting impression on the students, teachers and parents to capture a lasting moment.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Associates Of Science


Seasonal Customer Service Agent Resume

Headline : Seasonal Customer Service Agent is Booking reservations for activities, transportation, dining requests, or owner, member, and guest needs. Following up with requests in a timely manner. Performing check in and check out services efficiently. Using the computer system for concierge reservations, reports, billing, emailing, and activity scheduling. Preparing & delivering arrival/departure reports. Creating and delivering arrival packet information for Owners & Guests.

Skills : Word, Excel, Powerpoint, Access, Budgeting, Finance, Customer Service, Data Entry.

Description :

    1. Completed sales daily over the phone with customers locally, nationally, and internationally while maintaining a friendly fun and outgoing professional character, even in handling irate or problem customers.
    2. Took control of calls, transferred customers to appropriate departments.
    3. Worked daily assisting customers with problems concerning company's services and products.
    4. Provided information to customers, and update important information for customers such as names, addresses, contact information, and customer complaints.
    5. Worked together with other company employees to provide top quality services and products.
    6. Maintained records of accounts.
    7. Delivered world class service while making a lasting impression on the students, teachers and parents to capture a lasting moment.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
MA

Seasonal Customer Service Agent Resume

Objective : Certified Nursing Assistant and Medication Aide with State of Nebraska Completed proficiency and competency training and testing for 40 hour and 75 hour courses. Experienced working with short term and long term care patients Experienced in over 10 years of Sales, and One on One Customer Service Experience Awarded Who's Who Among American High School Students High School and College Honor Student Achieved Dean's List Chosen among C.N.A. class for recommendation by R.N. licensed instructor for advancement to Registered Nursing college.

Skills : Computer ; Windows And Mac; Typing 60wpm; Copying, Fax, Printer.

Description :

    1. Distributed literature that detailed services.
    2. Wrote orders for services and entered into computer.
    3. Distributed literature that detailed services.
    4. Wrote orders for services and entered into computer.
    5. Managed high call volume with tact and professionalism.
    6. Acted professionally and patiently when addressing negative customer feedback.
    7. Provided support to online division of Gap, Old Navy, and Banana Republic Suggested/Promoted alternative products and services to online customers.
    Years of Experience
    Experience
    0-2 Years
    Experience Level
    Level
    Entry Level
    Education
    Education
    GED

    Seasonal Customer Service Agent Resume

    Headline : Friendly and outgoing Seasonal Customer Service Agent professional with strong people skills leveraging prior customer service experience. Adapting easily to new challenges and ideas. Possessing positive attitude and contributes towards a quality work environment. Committing to a job well done and a long-term career. Remaining calm and focused under stress.

    Skills : Microsoft Office, Communication, Multitasking, Prioritizing, Organization, Technical, Interpersonal Skills, Initiative And Problem-solving Abilities, Dependability.

    Description :

      1. Received and processed customer inquiries through the mediums of chat, email and telephone in a professional and courteous manner based on current procedures.
      2. Performed all internet and telephone inquiry functions for all Business Units.
      3. Provided service to customers in a courteous, efficient manner with regard to account inquiries, comments, concerns and placement of orders.
      4. Offered customer-focused solutions supported by facts, knowledge and experience.
      5. Engaged in inbound and outbound selling activities to make sales and generate revenue.
      6. Offered specials, including but not limited to, YMAL items and end of call ADI discounts as displayed by the computer system.
      7. Identified customer need for additional OTC/TV product and offer appropriate suggestions for suitable items.
      Years of Experience
      Experience
      5-7 Years
      Experience Level
      Level
      Executive
      Education
      Education
      MA

      Seasonal Customer Service Agent Resume

      Headline : Seasonal Customer Service Agent is Always using owners/members/guests names when meeting, answering questions, making deliveries, greeting, or assisting owners/members/guests in any way. Answering telephones politely with absolutely attitude. Responding to all Owner/Guest requests, questions, concerns with Absolutely attitude. Always maintaining highest-level of guest service & professionalism.

      Skills : Planning, Managing Skills, Team Member.

      Description :

        1. Communicated all written responses to customers in an accurate manner using proper grammar, phrasing and spelling.
        2. Provided personalized customer service of the highest level and maintain all customer information confidential.
        3. Navigated websites for all Business Units providing shopping assistance and technical support to the customer.
        4. Assisted customers with issues including, but not limited to orders, credits, refunds, merchandise certificates (expired or not), expired prices, promotions, invoices, new accounts, return mailing labels, miscellaneous billing, and reships. Issue Good Will, Merchandise, and Gift Certificates/Gift Cards as needed.
        5. Displayed professionalism with customers, peers and management.
        6. Investigated customer inquiries or order issues and complete related documentation.
        7. Received and incorporated feedback to improve performance.
      Years of Experience
      Experience
      5-7 Years
      Experience Level
      Level
      Junior
      Education
      Education
      MA

      Seasonal Customer Service Agent Resume

      Objective : Seasonal Customer Service Agent with 4 years of experience in Actively listening and asking relevant questions to understand and troubleshoot issues, determine root cause, and help find the right solution for the customer. Successfully meeting all agent and department metrics. Assisting leadership with various projects and tasks as they arise. Two years experience on the Tracking wrestling platform preferred.

      Skills : Customer Service, Project Assistant,

      Description :

        1. Met Department production standards.
        2. Worked on special projects as needed, including but not limited to completing customer surveys and calling customers needing assistance.
        3. Responded to a fluctuating volume of email and telephone calls.
        4. Abided by all policies and procedures of Oriental Trading Company.
        5. Attended face to face meetings on short or little advance notice.
        6. Worked requires in-person collaboration among colleagues and contractors.
        7. Acted as a support to other customer support areas.

      Years of Experience
      Experience
      0-2 Years
      Experience Level
      Level
      Executive
      Education
      Education
      GED

      Seasonal Customer Service Agent Resume

      Headline : Seasonal Customer Service Agent is Providing timely, friendly, and professional responses to customer inquiries, issues, and requests via phone and email. Serving as the voice of the customer and know when to escalate technical issues, outages, and other concerns that affect the viewer or user experience. Maintaining and update customer accounts, subscriptions, and billing information per department policies and guidelines.

      Skills : Billing, Policy Assistant.

      Description :

        1. Maintained regular, predictable attendance.
        2. Required the ability to accurately type 45 words per minute.
        3. Required strong customer service skills with a solid overall understanding of OTC’s product, procedures and order entry policies.
        4. Sound know ledged of telephone etiquette.
        5. Multi-tasked and handled multiple projects.
        6. Interpreted clients’ needs and utilizes software solutions and troubleshooting skills to identify practical solutions.
        7. Utilized software solutions, knowledge base, and computer systems to resolve and track user incidents.
                Years of Experience
                Experience
                5-7 Years
                Experience Level
                Level
                Executive
                Education
                Education
                GED

                Seasonal Customer Service Agent Resume

                Objective : Seasonal Customer Service Agent with 2 years of experience in handling confrontations constructively. Simultaneously communicating, interpreting communications and enter data into a computer. Using good judgment in making decisions in accordance with policies and procedures. Establishing and maintaining positive working relationships. Operating standard office equipment such as personal computer using databases and word processing applications.

                Skills : Computer Skills, Application Assistant.

                Description :

                  1. Identified potential security issues and escalates issues appropriately to business partners, including partnering with developers and other lines of business.
                  2. Communicated clearly and calmly on the telephone, email and chat and to use effective customer service techniques with clients who may be under stress.
                  3. Effectively demonstrated oral, written, and interpersonal communication skills. 
                  4. Interacted with all levels of associates.
                  5. Utilized government websites and toolkits to seek out and deliver the right answer.
                  6. Documented customer interactions and escalate issues that do not have a known resolution.
                  7. Represented the TurboTax brand and spirit by demonstrating empathy, empowering and partnering with the customer, and providing them the confidence that they can do their own taxes.
                      Years of Experience
                      Experience
                      2-5 Years
                      Experience Level
                      Level
                      Executive
                      Education
                      Education
                      GED

                      Seasonal Customer Service Agent Resume

                      Summary : To obtain a Seasonal Customer Service Agent is researching, gathering and entering all pertinent facts pertaining to issues and complaints into a database during requests. Reading and applying various documents such as procedures and regulations to work situations. Reading and applying procedures and regulations to work situations. Communicating effectively.

                      Skills : Planning, Reading.

                      Description :

                        1. Managed inbound and /or outbound calls.
                        2. De-escalated situations involving dissatisfied customers.
                        3. Guided customers through troubleshooting and navigating the company site.
                        4. Identified customer needs, answer questions, and solve problems.
                        5. Reviewed customer accounts, updates on billing, and shipping.
                        6. Up-sold products when possible.
                        7. Received, entered, researched, responded to, and tracked high volume, inbound telephone voter inquiries and complaints relating to voter services.
                                              Years of Experience
                                              Experience
                                              7-10 Years
                                              Experience Level
                                              Level
                                              Management
                                              Education
                                              Education
                                              GED