A Call Operator is responsible for receiving inbound calls and to make outbound calls and assist customers with their requests and offer them products and services. A well-drafted Call Operator Resume mentions the following core duties and responsibilities – interviewing clients during telephone calls to obtain information, achieving sales objectives by making tele sales and using upselling opportunities; handling customer’s orders and processing credit card payments for transactions, advising and recommending concerning company products, and ensuring compliance with set standards. Other duties include escalating complex issues and maintaining records of complaints and inquiries.
Those interested in working as a Call Operator should meet the following requirements – prior work experience, the ability to meet and talk with a variety of people, problem-solving skills, strong communication skills, customer service skills, and multitasking skills. Employers seek those having at least a high school diploma or GED. Training in computer operations is preferred.
Objective : Seeking employment with a company where can use skills and talents to grow and expand the company. Also, to succeed in a competitive and challenging environment where can ensure operations remain within the company targets.
Skills : Bilingual Spanish And English.
Description :
Answered four hundred to eight hundred phone calls per shift.
Each call requires to be put into the computer.
Answered every customer in a professional and timely matter.
Answered the Spanish speaking customers as well.
Maintained a high level of strong customer service skills, to insure the customer is always satisfied.
Had a great knowledge of the city, knowing every hundred block in the city, and dispatch any jobs that take longer than five minutes to go out.
Fastest call taker out of team by answering 4000 calls a month.
Experience
0-2 Years
Level
Entry Level
Education
High School Diploma
Call Operator Resume
Objective : Call Operator with strong interpersonal and organizational skills and a keen ability to multi-task a variety of challenges and responsibilities. Skills and Proficiencies: MS Word MS Excel Planning and Scheduling Written Communication.
Provided callers with critical needs such as health, housing, food, and shelter.
Accessed the counties database of over 3,000 resources to assist callers.
Certified Covered California Educator.
Visited the local Universities to help members sign up for health insurance.
Trained and certified as a HELPLine customer service specialist.
Helped deescalate callers who were overwhelmed by their situation and the crisis they were experiencing in that moment.
Answer telephone calls and schedule dental appointments.
Experience
0-2 Years
Level
Entry Level
Education
B.S In Nutrition
Call Operator Resume
Summary : Capable, competent, and well versed in the mechanics of customer service with 18 months of experience. Skilled communicator with excellent interpersonal and communication skills.
Entered orders, taking messages, answering multilinear phone, Skills Used Typing, data entry, customer service.
Performed clerical duties including but not limited to practicing phone etiquette, faxing documents, and creating documents using Microsoft.
Experience
7-10 Years
Level
Management
Education
Criminal Justice
Call Operator Resume
Summary : Over 2 years of experience in Customer Service Interdepartmental Coordination Internet Research, Telephone Reception, Transcription Purchasing, 60 wpm Typing Speed Bi-lingual Duties Performed: Performed functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.
Skills : Strong phone and verbal communication skills along with active listening.
Description :
Operated with high volume of calls in a professional and timely manner Enter information in system for appointment scheduling, rescheduling.
Directed callers to appropriate department or offices.
Communicated and interacted with all departments effectively and competently Verify patient's demographic and insurance information Answer, record.
Provided customer service for many organizations.
Answered phones for multiple businesses in town and out of town.
Took messages and maintain call times to a minimum.
Delivered messages to the correct person at the correct time.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Call Operator Resume
Headline : Positive attitude and professional demeanor always displaying a high spirit of cooperation, willingness to learn, and attention to detail. Consistently strives to improve working knowledge. Ability to multitask and work in a fast paced, high volume phone call environment.
Skills : Ability to multi-task, set priorities and manage time effectively.
Description :
Handled sales, customer service, call management, and properly directing calls.
Answered calls professionally Handling and resolving customer complaints Understanding of customer service principles and practices.
Cold Call prospective clients to introduce new Hearing Products, placed calls to insurance provider to get them pre-approved.
Provided customer Service to clients who needed Assistance.
Placed orders and shipping of Merchandise.
Taken orders using computer, calculate payments, taxes, shipping Confirm orders, up sell.
Demonstrated map reading ability when addressing zoning issues and concerns.
Experience
5-7 Years
Level
Executive
Education
High School Degree
Call Operator Resume
Headline : As a Call Operator, responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary.
Skills : Familiarity with CRM systems and practices, Customer focus and adaptability to different personality types.
Description :
Handled incoming calls to answer questions, refer callers to other departments, or transfer them to specialists.
Received incoming calls and routing them to the appropriate department or individual.
Responding to incoming calls in an appropriate manner, based on call type and content.
Helped customers use the phone system by providing information about rates and services offered by the company.
Performed clerical tasks such as filing or data entry.
Provided information about products or services over the phone, including ordering items or scheduling appointments.
Assisted with internal communications by answering phones and relaying messages within the organization.
Experience
5-7 Years
Level
Executive
Education
High School Degree
Call Operator Resume
Headline : Call center operator receive inbound calls as well as make outbound calls to assist customers with their requests and to offer them products and services.
Skills : Excellent communication skills, including verbal with proper grammar.
Description :
Interviewed clients during telephone calls to obtain information useful in providing effective solutions.
Achieved sales objectives by making telesales and utilizing upselling opportunities.
Handled customers’ orders and process credit card payments for transactions.
Proffered advice and recommendations concerning company products and services.
Managed inbound calls to ensure effective and timely resolution of customer issues.
Placed outbound calls to verify customer satisfaction and to telemarket company products/services.
Ensured compliance with set standards of customer service when conversing with clients.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Call Operator Resume
Headline : Call Operator helps customers with their questions and addresses issues regarding products or services. They are responsible for providing support from start to finish to resolve customer inquiries or concerns.
Skills : Ability to work with others in a close manner, Good computer skills, Good multi-tasking skills.
Description :
Created and updated customer profile/accounts to allow for easy resolution of customer problems.
Operated computer and IT equipment such as switchboards, headset etc.
Escalated complex issues to more experienced call center operators for proper resolution.
Inspected work equipment to verify they are in good working order, they also notify technicians in case of a malfunction.
Maintained records of inquiries or complaints as well as logs of interaction with customers.
Calm angry or frustrated customers and ensure their challenges or issues are addressed properly.
Attended workshops, seminars, and conferences to enhance job skill and knowledge.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Call Operator Resume
Headline : Call operator respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organizations products or services.
Skills : Strong computer skills, Excellent interpersonal communication skills.
Description :
Managed large amounts of inbound and outbound calls in a timely manner.
Followed communication scripts when handling different topics.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Seized opportunities to upsell products when they arise.
Built sustainable relationships and engage customers by taking the extra mile.
Kept records of all conversations in our call center database in a comprehensible way.
Met personal/team qualitative and quantitative targets.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Call Operator Resume
Headline : Call operator speaks clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information. Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.
Skills : High level of professionalism, Strong problem solving abilities.
Description :
Answered phones from customers professionally and responding to customer inquiries and complaints.
Researched required information using available resources.
Handled and resolved customer complaints regarding product sales to customer service problems.
Provided customers with the organization’s service and product information.
Processed forms, orders, and applications requested by the customers.
Identified, escalated priority issues and reporting to the high-level management.
Routed inbound calls to the appropriate resources.
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