Telesales Agent Resume Samples

Telesales agents handle sales via phone calls or messages. The telesales agents don’t typically sell goods face-to-face or directly, but these agents promote and sell the products and services of the company by making direct calls or by sending promotional messages to the customers. Typical duties listed in the Telesales Agents Resume include almost all of the following core tasks- making calls to the list of customers assigned, speaking convincingly about the new product or service, explaining about the features, price, and benefits of the product, clarifying queries, arranging demos on customers request, intimating about discounts, promotions or deals to current customers, taking sales orders and closing sales deals.

The most sought-after skills for this post include – communication and listening abilities, customer-service orientation, database operation knowledge, adaptability, resilience, a good knowledge of speaking over the phone, a thorough knowledge of the product and the time flexibility. Most of the resumes depict a high school diploma.

Telesales Agent Resume example

Telesales Agent Resume

Objective : Make and receive phone calls/e-mails to our resort owner base. These calls will be for the purpose of converting owners to RCI Points and upgrading their deeded timeshare property.

Skills : MS Office, Communication Skills, Telephone Etiquette.

Description :

    1. Attracts potential customers by answering product and service questions; suggesting information about other products and services.
    2. Add lines to existing accounts and open new lines of service (new accounts).
    3. Follows all Company policies and procedures.
    4. Keep records of calls and sales and note useful information Take and process orders in an accurate manner.
    5. Answer inbound calls from current and customers needing to book upcoming personal and professional travel; including, hotels, flights, rental cars and activities in their destinations.
    6. Maintain updated knowledge of popular high demand travel destinations, hotels and airlines in order to provide the highest level of service to clients.
    7. Made outbound calls to bank America customers and sold credit protection.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma


Jr. Telesales Agent Resume

Objective : Responsible for making outbound calls to consumers who have previously filled out an online form (and requested we contact them for a free mortgage rate quote).Meet and exceed personal goals for incentive pay.Follow scripted redirects when handling different objections; ability to think and respond quickly and unscripted (but on message) when needed.

Skills : Sales, Strategic Planning, Customer Service, Retention, Account Management, Budget Analysis, Marketing, Ms Office Suite, Project Management, Presentation Skills, Computer Literate, Communication, Negotiation, New Business Development, Networking.

Description :

    1. Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
    2. Explain products or services and prices, and answer questions from customers.
    3. Obtain customer information such as name, address, and payment method, and enter orders into computers.
    4. Record names, addresses, purchases, and reactions of prospects contacted.
    5. Adjust sales scripts to better target the needs and interests of specific individuals.
    6. Answer telephone calls from potential customers who have been solicited through advertisements.
    7. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
    8. Obtain information specific to the needs of individual clients to assemble the best possible package to meet their lifestyle necessities.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Sales


Sr. Telesales Agent Resume

Headline : Bring your expertise to our innovative culture where you will have the opportunity to make a difference in peoples lives, and to take your career further than you can imagine.

Skills : Microsoft Word Proficiency, Styling, Marketing, Promotion, Event Planning, Team Leadership, Management, Inventory Management.

Description :

    1. Generate prospective customers through cold calling and closed sales generated by cold calling by displaying excellent verbal and written skills.
    2. Qualify and follow up with sales leads.
    3. Keep up-to-date with industry knowledge, as well as the competitive posture of the company.
    4. Maintain a through knowledge of company products/services.
    5. Contact customers to check quality of services to discuss past dues bills or to verify installation dates.
    6. Demonstrate strong influencing skills with customers; influencing them to purchase products and services.
    7. Manage customer interactions by resolving issues and managing communication.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Senior
Education
Education
Sales

Lead Telesales Agent Resume

Headline : Enhance my professional skills in a dynamic and stable workplace. To build a long-term career starting in an entry level factory position with opportunities for career growth. Keep up with the cutting edge of technologies. Bring my strong dedication, responsibility, and motivation to join a company that offers me a stable and positive atmosphere and inspires me to enhance my skills in an entry level factory position.

Skills : Microsoft Office, Customer Service.

Description :

  • Ability to navigate through multiple computer applications with speed and accuracy.
  • Ability to work with customers to resolve inquiries.
  • Provide troubleshooting assistance to customers Achieve individual and team performance goals.
  • Maintain a high level of world class customer service and professionalism to a wide range of customers.
  • Recommend products or solutions that best suit the customer.
  • Answering inbound calls to set up pest control services at the home.
  • Insurance policies for Health, Dental, Life and Annuity coverage.
  • Serves as expert and educator to customers on all twc products, services and packages along with competitor offerings.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Senior
Education
Education
Sales

Telesales Agent I Resume

Objective : Role is designed specifically to be an optimization role centered on data analysis and recommended / planned operational strategies for efficiencies and consistent performance. There is an abundance of sales and performance data and this role assists the Director in analyzing data, defining areas of success and opportunities, and developing both proactive and recovery responses in performance management.

Skills : Communication Skills, Customer Service.

Description :

    1. Resolve product issues and shared benefits of new technology.
    2. Achieved high sales percentage with consultative, value-focused customer service approach.
    3. Develop highly empathetic client relationships and earned reputation for exceeding sales goals.
    4. Earn Top Seller for four consecutive quarters in 2012.
    5. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
    6. Resolve product/policy issues and shared benefits of new technology.
    7. Apply proven sales techniques to sell travel packages to inbound phone customers.
    8. Answer incoming sales calls for T-Mobile.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Sales

Telesales Agent II Resume

Summary : The Telesales Agent assists consumers with all product inquiries that include: enrollment assistance, benefit details, and the development of needs based proposals.

Skills : Telephone Etiquette, Customer Care, Communication Skills.

Description :

    1. Communicate effectively with potential customers by phone to solicit orders and quote prices to persuade customers to buy DSS products and services.
    2. Explain special promotions to customers while adhering to the policies.
    3. Upsells and/or cross sells products and services to customers.
    4. Complete appropriate paperwork and record necessary customer sales information at time of the sale.
    5. Meet or exceed corporate sales objectives through interviewing and identifying customer needs to proactively offer DSS products and services.
    6. Check inventory to ensure items are in stock and available for delivery.
    7. Provides feedback to management concerning.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Sales

Telesales Agent III Resume

Summary : To ensure Quality Assurance, compliance adherence, tracking, reporting and oversight of all employed and per diem TeleSales agents and contracted entities. Improve sales effectiveness and call quality mechanics by providing effective feedback for development and establishing consistent standards, call flows, processes and strategies that align with department expectations and to support the delivery of sales excellence.

Skills : Customer Service Skills, Telesales.

Description :

    1. Develop highly empathetic client relationships and earned reputation for exceeding sales goals.
    2. Generate sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
    3. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
    4. Successfully interacted with customers and retail buyers to expedite orders.
    5. Resolve product/policy issues and shared benefits of new technology.
    6. Generate leads for new sales through telephone and email contact with customers.
    7. Contact potential or existing customers to inform them about a product or service using scripts.
Years of Experience
Experience
10+ Years
Experience Level
Level
Management
Education
Education
Sales

Asst. Telesales Agent Resume

Objective : Creative fashion professional with experience showcasing a variety of fashion looks for garment designers, buyers, sales personnel and customers. Stylist with polished skills in all aspects of photo and editorial shoots including outfitting, hair and make-up, model selection and accessorizing. Results-oriented fashion industry professional skilled at leading teams and revitalizing and launching products.

Skills : Project Management, Insurance, Customer Service.

Description :

    1. Maintain friendly and professional customer interactions at all times.
    2. Answer customers' questions regarding products, prices and availability.
    3. Emphasize product features based on analysis of customers' needs.
    4. Manage and record all leads from outbound telephone marketing.
    5. Describe product to customers and accurately explained details and care of merchandise.
    6. Ask open-ended questions to assess customer needs.
    7. Learned, referenced and applied product knowledge information.
    8. Enter numerical data into databases in a timely and accurate manner.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Sales

Associate Telesales Agent Resume

Objective : Lead, manage, and support assigned Trade Area Sales Representatives. Oversees Training, Broker, and Telesales functions supporting assigned service area to achieve sales results.

Skills : Excellent Communication Skills, Knowledge In MS Office.

Description :

    1. Including excellent customer service to our valued customer.
    2. Making sales for customers who are inquiring about the products.
    3. Making easier for the customers which type of phone or device will suit for their needs.
    4. Assisting all the customers' queries whether its customer service related or sales related.
    5. Making sure to hit our daily quota and or metrics including the whole team.
    6. Assisting supervisor in regards to the new hires that will join in our team.
    7. Helping them in our tools and how to deal with our customer.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Sales