A telephone sales representative contributes to sales generation of the company by presenting products/services to customers and closing sales over the telephone. Even though these representatives do not go door-to-door to sell the products, the roles and responsibilities of these representatives are crucial for the company, some of the cores tasks executed include –conducting cold calls, serving current and new accounts, recording customer’s responses, submitting order on behalf of customer, recommending add-on product/services to exist customers and handling grievances.
Apart from having proven work experiences, the Telephone Sales Representative Resume should also consist of attributes like track record of making maximum calls per day, good knowledge of relevant database, telephone etiquette, a deep knowledge of related product/service, speaking fluency of English and local language, cool-tempered nature to accept rejections and exquisite negotiation skills. A high school diploma or College degree is commonly seen on most of the resumes.
Objective : A resourceful Telephone Sales Representative with a successful history of sales and customer service. Able to handle multiple high-volume high-stress simultaneous projects with accuracy and courtesy.
Skills : Multi-Tasking, Customer Service, MS Office.
Description :
Assumes responsibility for creating and maintaining individual representative development plans and routinely conducts performance reviews with each team member.
Provides direction to subordinates on achieving specific objectives, including contributing to a quality customer experience, brand recognition, and revenue generation.
Participates in calibration sessions directed by the training group in order to closely monitor adherence standards.
Ensures that Representatives are appropriately trained, are following correct procedures, and maintaining a high degree of quality.
Monitors the day-to-day quality and production goals, and assists in managing the workload to the team.
Review and coaches to the importance of availability, quality of performance, service level, and other center objectives and goals.
Analyzes daily performance activities, utilizing multiple reporting systems and provide on-going performance feedback.
Reports system malfunctions or performance issues to the appropriate Call Center Operations management team.
Place phone calls to potential customers to educate them on services and products available to them by the company.
Experience
2-5 Years
Level
Junior
Education
High School
Associate Telephone Sales Representative Resume
Summary : Experienced Telephone Sales Representative with a remarkable ability to respond calmly and make rational decisions, while handling customers.
Skills : Public Speaking, Sales, Customer Service, Presentation Skills, Microsoft Office.
Description :
Verbally communicated the abstract elements of music and performance over the telephone in order to generate excitement for upcoming shows.
Organized daily work schedule to contact existing or potential patrons to close sales.
Adjusted content of sales presentations by studying the responsiveness to various information.
Focused sales efforts by studying the success of performances and potential demand for performances.
Submitted orders for subscriptions by referring to price lists and product literature.
Kept management informed by submitting activity and results in reports, such as daily call reports and weekly work plans.
Monitored competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
Recommended changes in products, service, and policy by evaluating results and competitive developments.
Resolved customer complaints by investigating problems, developing solutions, and making recommendations to management.
Maintained professional and technical knowledge by attending educational workshops, reviewing professional publications, and participating in professional societies.
Experience
7-10 Years
Level
Executive
Education
BA (IS)
Direct Telephone Sales Representative Resume
Objective : Seeking to obtain a challenging position with a progressive company and utilize my Training, Sales and Customer Support skills.
Skills : Microsoft Word, Powerpoint, Customer Service.
Description :
Develop client relationships, and sell advertising solutions to new and existing customers.
Use marketing, sales, and advertising background to help customers design print and online advertising programs to help them grow their businesses.
Prepare for sales calls, conduct cold calling and complete sales presentations offering advertising solutions via the telephone and in person.
Calling potential customers (about 40 per day), persuading them to continue the conversation and hear the complete marketing presentation.
Helping clients design advertising programs through thorough needs analysis and then craft and present a variety of options that best meet their budget and business objectives.
Identifying gaps in the business to be able to obtain a comprehensive understanding of the product line to effectively communicate attributes.
Preparing special marketing material, and reviewing the Internet to understand industry trends.
Conduct a competitive analysis to better understand the customer's needs.
Experience
0-2 Years
Level
Entry Level
Education
BBM
Lead Telephone Sales Representative Resume
Objective : Seeking a challenging position as a Telephone Sales Representative that offers professional growth while utilizing my skills and knowledge to achieve success.
Skills : Sales, Data Entry, Team Leadership, Business Development, B2B, Customer Service Skills, Presentation Skills.
Description :
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
Explain products or services and prices, and answer questions from customers.
Obtain customer information such as name, address, and payment method, and enter orders into computers.
Record names, addresses, purchases, and reactions of prospects contacted.
Adjust sales scripts to better target the needs and interests of specific individuals.
Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
Answer telephone calls from potential customers who have been solicited through advertisements.
Experience
2-5 Years
Level
Junior
Education
Associate
Telephone Sales Representative I Resume
Objective : A seasoned professional with an excellent track record in productivity and attendance. Strong background in customer acquisition and retention across a variety of services and products.
Skills : Microsoft Word, Excel, Communication.
Description :
Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
Explain products or services and prices, and answer questions from customers.
Obtain customer information such as name, address, and payment method, and enter orders into computers.
Record names, addresses, purchases, and reactions of prospects contacted.
Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
Adjust sales scripts to better target the needs and interests of specific individuals.
Answer telephone calls from potential customers who have been solicited through advertisements.
Experience
2-5 Years
Level
Junior
Education
Associate
Telephone Sales Representative II Resume
Headline : Telephone Sales Representative with experience in a variety of products and services, seeking a position allowing the utilization and enhancement of my skills.
Skills : Advanced Computers, Basic SEO, Company Management.
Description :
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
Observe signal lights on switchboards, and dial or press buttons to make connections.
Operate telephone switchboards and systems to advance and complete connections, including those for local, long-distance, pay telephone, mobile, person-to-person, and emergency calls.
Attend meetings to learn about new products and services and changes in current products.
Calculate and quote charges for services such as long-distance connections.
Monitor automated systems for placing collect calls and intervene for callers needing assistance.
Experience
5-7 Years
Level
Executive
Education
GED
Sr. Telephone Sales Representative Resume
Objective : Telephone Sales Representative who identifies customer needs and delivers effective solutions to problems. Personable and professional under pressure with a motivated, and energetic nature.
Identifies prospects by reading telephone and zip code directories and other prepared listings.
Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations.
Completes orders by recording names, addresses, and purchases, referring orders for filling.
Keeps equipment operational by following manufacturer's instructions and established procedures.
Adjust sales scripts to better target the needs and interests of specific individuals.
Maintains safe and clean working environment by complying with procedures, rules, and regulations.
Maintains operations by following policies and procedures, reporting needed changes.
Experience
0-2 Years
Level
Entry Level
Education
Diploma
Executive Telephone Sales Representative Resume
Headline : Aggressive self-starter with a record of success in sales, management, and marketing at a local level. Creative problem solver with the ability to drive revenue growth, resolve conflict and consistently exceed goals.
Identifies prospective leads reading telephone and zip code directories and other prepared listings.
Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
Influences customers to make a commitment to nonprofit charities by following a prepared sales talk to give service and product information and price quotations.
Keeps equipment operational by following manufacturer's instructions and established procedures.
Secures information by completing database backups.
Explain products or services and prices, and answer questions from customers.
Make a call to customers to renew their services and sell products over the phone.
Handling confidential information, and answer all questions and complaints.
Experience
5-7 Years
Level
Executive
Education
Certification
Sr. Telephone Sales Representative Resume
Headline : An ambitious employee who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high-performance teams by hiring, developing and motivating skilled professionals.
Skills : Team player, Leadership Skills, Customer Service, MS Office.
Description :
Exchanged returned merchandise for customers quickly and efficiently.
Served as liaison between customers, store personnel and various store departments.
Confirmed that appropriate changes were made to resolve customers' problems.
Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
Informed customers about sales and promotions in a friendly and engaging manner.
Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Trained new employees on company customer service policies and service level standards.
Experience
5-7 Years
Level
Executive
Education
BS
Telephone Sales Associate Resume
Summary : EnergeticTelephone Sales Representative with a background in sales. Skilled at building and managing the key account relationships and closing high-value contracts.
Skills : MicroMD, Greenway, Microsoft Office, Typing.
Description :
Identifies prospects by reading telephone and zip code directories and other prepared computer automated systems.
Call prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
Influenced Customers to allow balance transfers from other cards to the card we offered.
Kept equipment operational by following manufacture's instructions and established procedures.
Secured information by completing database backups.
Maintained a safe and clean work environment by complying with procedures, rules, and regulations.
Maintained operations by following policies and procedures, reporting needed changes.
Contributed to team effort by accomplishing related results as needed.
Experience
7-10 Years
Level
Executive
Education
BBA
Telephone Sales Executive Resume
Objective : 10+ years of customer service/telemarketing/cold calling/debt collection experience. Eager to learn new things and implementing old ideas and practices into new workplace duties to maximize performance.
Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
Explain products or services and prices, and answer questions from customers.
Obtain customer information such as name, address, and payment method, and enter orders into computers.
Record names, addresses, purchases, and reactions of prospects contacted.
Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
Adjust sales scripts to better target the needs and interests of specific individuals.
Answer telephone calls from potential customers who have been solicited through advertisements.
Provided accurate and appropriate information in response to customer inquiries.
Experience
2-5 Years
Level
Junior
Education
HS
Telephone Sales Representative II Resume
Objective : Telephone Sales Representative is responsible for developing and executing a sales plan, and for providing customer service in person and over the phone. The ideal candidate will have a minimum of 5 years experience in a sales position, with an emphasis on sales call management and account development, as well as experience with cold-calling.
Skills : MS Office, Customer Service, Leadership, Team player.
Description :
Projected a professional company image through phone interaction.
Advised present or prospective customers by answering incoming calls on a rotating basis, operated telephone equipment, and other telecommunications technologies.
Influenced customers to buy or retain product or service by following a prepared script to give product reference information.
Documented transactions by completing forms and record logs.
Maintained database by entering, verifying, and backing up data.
Kept equipment operational by following manufacturer's instructions and established procedures, notifying team leader of needed repairs.
Maintained operations by following policies and procedures, reporting needed changes.
Troubleshoot, investigate, and resolve customers problem, activate and re-activate.
Experience
0-2 Years
Level
Entry Level
Education
BS
Telephone Sales Representative Resume
Objective : Hands-on client-oriented professional who implements creative strategies and is dedicated to continuous improvement. Diligently follows up on all leads to drive new business.
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
Explain products or services and prices, and answer questions from customers.
Obtain customer information such as name, address, and payment method, and enter orders into computers.
Record names, addresses, purchases, and reactions of prospects contacted.
Adjust sales scripts to better target the needs and interests of specific individuals.
Answer telephone calls from potential customers who have been solicited through advertisements.
Conduct client or market surveys in order to obtain information about potential customers.
Contact businesses and private individuals by telephone to solicit sales for goods and services.
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