Telesales Representative Resume Samples

Telesales representative’s job role is to present products and service for sales over the phone and as well handle the complaints and doubts of the customer. The day-to-day activities typically listed in the Telesales Representative Resume include – contacting prospects, answering incoming calls, presenting product features, updating customer database, placing orders, closing sales, handling doubts and complaints, meeting sales quotas, facilitating future sales and maintaining a record of all sales and calls.

The essential skills for this role are selling abilities, good knowledge of relevant database and data entry, ability to convince customers, excellent speaking skills, a thorough knowledge of the product/service that they are handling, the ability to cope with rejections and willingness to take shifts. Most of the telesales representatives hold a high school diploma a GED.

Telesales Representative Resume

Objective : Experienced Sales Representative with closing experience. Computer proficient with strong communication skills. Self-motivated Sales Representative with excellent verbal and written communication skills and strong computer.

Skills : Proficient In Microsoft Office Suite Applications; Word, Excel, PowerPoint & Outlook.

Description :

    1. Answer inbound calls in a high volume call center.
    2. Provide excellent customer service skills to new and existing customers.
    3. Demonstrated the ability to explain complex policies and procedures with clientele.
    4. Strong verbal and written communication skills required to ensure customer satisfaction.
    5. Created new positioning statements delivered use by the center to ensure seamless transition to new pricing plans.
    6. Skills Used Customer service skills, problem solving, and analytical skills.
    7. Resilient and adaptable in a high call volume environment.
    8. Technology and computer skills required to assist customers in troubleshooting devices.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Business Administration


Outbound Telesales Representative Resume

Summary : Wide experience in call center supervision at a major insurance company. Excellent communication and problem-solving skills and provide customers with an efficient and positive experience. Possess excellent coaching, motivational and leadership skills. Set up performance goals to meet sales target, efficiency levels and quality assurance standards.

Skills : Customer Service, Telecommunications.

Description :

    1. Assist new and existing customers with purchases of all equipment and services offered by AT&T.
    2. Process sales transactions using internal provisioning systems and follow set processes and procedures.
    3. Consistently meet/exceed sales quotas by leveraging the benefits of all products, services, features, plans and current promotions to new and existing customers.
    4. Consistently meet/exceed call quality standards set by the call center and management team.
    5. Handle every call with the highest degree of courtesy and professionalism.
    6. Recruit, hire and develop superstar talent.
    7. Mentor new reps and develop them via new manager's orientation.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Sales Management


Telesales Representative Resume

Headline : Sales professional seeking a challenging position with an established and growing company. Possess a strong desire to support Senior Management in accomplishing company objectives, while advancing my knowledge and developing new talents.

Skills : Microsoft Word, Excell, and Powerpoint; Also Adobe photoshop.

Description :

    1. Informed customers of the new services available to them.
    2. Able to adapt and manage changes to products and services being offered on a regular basis.
    3. Use strong influencing skills with customers in order to influence them to purchase Comcast services and products.
    4. Handling high call volume while consistently exceeding 100% to sales goals.
    5. Advised present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
    6. Influenced customers to buy or retain product or service by following a prepared script to give product reference information.
    7. Documented transactions by completing forms and record logs.
    8. Maintained database by entering, verifying, and backing up data.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Sales

Telesales Representative/Customer Service Representative Resume

Objective : Hands on experience in various positons including sales and carpentry Ability to work well under pressure and meet strict deadlines Excellent communication and time management skills Self-starter who works well in group environments, as well as independently.

Skills : Strong customer relationship builder., Customer Service, Communications Skills, Call Center, Creativity, Adaptability, Handling Cash, Exceptional listener, Interpersonal Abilities.

Description :

    1. Called predetermined leads to proactively sell a product or service or solicit funds.
    2. Consistently exceeded sales goals and quotas.
    3. Represented the company in a professional and courteous manner.
    4. Added customer information into the database and updates information on existing customers.
    5. Answered basic questions that customers have with regard to the company, organization, product or service.
    6. Logged the disposition of each telephone call into the database.
    7. Assisted team members with questions when team lead is not available.
    8. High-level of knowledge regarding scripting and procedures.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
American Council

Telesales Representative II Resume

Objective : To obtain a position that will enable me to use my strong organizational skills and ability to work well with people.

Skills : Detail Oriented, Problem Solving, Proficient In Microsoft Word, Customer Service Skills, Eaglesoft, Time Management Skills.

Description :

    1. Extensive telesales, inside sales, database sales experience.
    2. Ability to effectively answer inquiries and resolve disputes.
    3. Ability to call out to and answer a high volume of calls.
    4. Managed outbound sales calls and field incoming sales leads.
    5. Ensured customers received prompt service and handled customer complaints.
    6. Maintained daily accounting of all calls as well as managed daily telemarketing records.
    7. Monitored working area conditions and equipment.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Medical Office Management

Telesales Representative (TSR) Resume

Summary : Over 20 years of experience in client care which allows me the capability of resolving problems and alleviating stress for all types of caller. I have also worked for other not for profit agencies assisting clients with financial hardships. I truely enjoy assisting my community and my clients. This is a passion that shows in my life and work.

Skills : Database Management, Customer Service-oriented, Flexible Excellent, Planner And Coordinator, Works Well Under Pressure Social Media Knowledge.

Description :

    1. Negotiated prices, terms of sales and service agreements.
    2. Wrote sales contracts for orders obtained and submitted orders for processing.
    3. Attended monthly sales meetings and quarterly sales trainings.
    4. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
    5. Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 85% success rate.
    6. Documented all customer inquiries and comments thoroughly and quickly.
    7. Coordinated between billing department and customers to resolve problems.
    8. Responded to all customer inquiries thoroughly and professionally.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Administration

Telesales Representative III Resume

Objective : Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Dedicated to maintaining customer satisfaction and contributing to company success.

Skills : Attention To Detail, Customer Service, Computer Skills, Organization, Customer Support, Customer Relationship Management, Communication, Collections, Patient, Honest.

Description :

    1. Advised present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
    2. Influenced customers to buy or retain product or service by following a prepared script to give product reference information.
    3. Documented transactions by completing forms and record logs.
    4. Maintained database by entering, verifying, and backing up data.
    5. Contributes to team effort by accomplishing related results as needed Accomplishments Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
    6. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
    7. Product Sales Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
    8. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Computer Technology

Lead Telesales Representative Resume

Objective : Seeking a position that will effectively utilize acquired expertise, creative talents and commitment to excellence. I desire a position with career growth potential. I am enthusiastic about learning and am competent with completing all job assignments including those with stringent deadlines.

Skills : Leadership training, Consultative Transitional Sales Training, Product training.

Description :

    1. Contact businesses or private individuals by telephone in order to solicit sales for goods or services.
    2. Deliver professional sales talks that describe products or services, in order to persuade potential customers to purchase a product or service.
    3. Explain products or services and prices, and answer questions from customers.
    4. Obtain customer information such as name, address, and payment method, and enter orders into computers.
    5. Record names, addresses, purchases, and reactions of prospects contacted.
    6. Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
    7. Adjust sales scripts to better target the needs and interests of specific individuals.
    8. Maintain records of contacts, accounts, and orders.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Diploma

Telesales Representative I Resume

Objective : Detailed-oriented, self-motivated candidate seeking a challenging career position that enables me to utilize my professional skills to provide a high level of customer service. Summary of Qualifications: Team player in high paced, multi-task environment for escalation calls for existing claims with state backed carrier.

Skills : Advanced in Microsoft Word, Office, Excel, Powerpoint, Outlook.

Description :

    1. Responsible for accepting inbound calls from new and existing mobile consumer clients seeking wireless service and product.
    2. Developed and maintained long-term relationships with contract holders and small business consumers.
    3. Participated in various incentive programs and contests designed to support achievement of production goals.
    4. Cross-sold services at a rate of 30%, while also upgrading customers to different plans and product packages.
    5. Continuously remained knowledgeable of new wireless product and technology released by Verizon and its competitors.
    6. Identified and qualified customer needs, developed sales strategies and negotiated and closed profitable sales leads with a 75% success rate.
    7. Consistently met and exceeded department expectations for productivity and accuracy levels.
    8. Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Business Management

Inbound Telesales Representative Resume

Objective : Driven Customer Services Representative with proven ability to establish rapport with clients.

Skills : Excellent Communication Skills, MS Windows, Proficient Problem Solver, Fast Learner, Courteous Demeanor Energetic Work Attitude.

Description :

    1. Compiles lists of prospective customers for use as sales leads based on information from direct mailing/advertisement, community activities, and other resources.
    2. Calls prospective customers to explain type of service or product offered.
    3. Quotes prices and encourages customers to buy.
    4. Records names, addresses, purchases and reactions of prospects solicited.
    5. Sells programs and services to present and prospective customers through telemarketing.
    6. Estimates date of service to customer based on knowledge of production and service schedules.
    7. Notifies customers of scheduled application service appointments.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
General Studies

Senior Telesales Representative Resume

Objective : Desire is to find a stable yet challenging position in a professional environment in which to learn new technologies and skills while utilizing my previous experiences to improve beyond my current abilities. I expect to build a strong business relationships within the company and to exceed expectations in all aspects of my work.

Skills : Microsoft Expert Certified, Excellent Written And Verbal Skills, Excellent Communication Skills, Excellent Customer Services, Type 45 WPM.

Description :

    1. Deliver prepared sales talks, reading from scripts that describe services, in order to persuade potential customers to purchase the service.
    2. Explain services and prices, and answer questions from customers.
    3. Obtain customer information such as name, address, and payment method, and enter orders into computers.
    4. Maintain customer rapport by listening to and resolving concerns; answering questions.
    5. Enhance department reputation by accepting ownership for call quality, obstacles overcame, and department stats.
    6. Maintain excellent review scores for quality, conversion, and accountability.
    7. Maintain compliance regulations to protect homeowners information.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Telesales Representative Resume

Objective : High energy, outgoing hostess with a dedication to positive guest relations desires a position as a server or hostess in a fast-paced restaurant or bar. High volume dining, customer service and cash handling background.

Skills : Communications, Management, Computer Skills, People Skills, Cleaning, Excel, Microsoft Word, Fashion Interior Designing, Customer Service, Telecommunications, Server Assistant, Adaptability.

Description :

    1. Makes outbound calls to existing customers to sell products such as High-Speed Internet, CDV, or Video service as well as displays a strong on focus on goal achievement and results.
    2. Generate prospective customers through cold calling and closes sales generated by cold calling by displaying excellent verbal and written skills.
    3. Qualify and follow up with sales leads and callbacks.
    4. Keeps up-to-date with industry knowledge, as well as the competitive posture of the Company.
    5. Informs customers of new services available.
    6. Contacts customers to check the quality of services, to discuss past due bills, or to verify installation dates.
    7. Demonstrates strong influencing skills with customers, influencing them to purchase products and services.
    8. Manages customer interactions by resolving issues and managing communication.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
G.E.D