Warranty Specialist Resume Samples

A Warranty Specialist performs research on warranties and prepares to customize warranty papers for work. Other accountabilities are listed on the Warranty Specialist Resume as – reviewing all warranty claims and administering it with warranty awarded; coordinating with manager and preparing repairing order for authorization as per warranty requirement; monitoring all customer inquiries and requests on all warranty issues; supervising all information and updating database and preparing required filling documents; ensuring customer satisfaction and ensuring compliance to all warranty specifications; preparing and maintaining all warranty documents according to distributor and manufacturer requirement, and preparing documents for all warrant papers.

A well-written resume for this role mentions qualifications such as technical skills, mechanical aptitude, deadline orientation, time management, and customer focus. Successful candidates hold a degree in an engineering field and are trained in customer service and computers.

Warranty Specialist Resume example

Warranty Specialist Resume

Objective : Warranty Specialist is Completing written work orders for repairs to new residential constructions. Marketing and advertising for all construction departments. Accessing AS/400 daily to inquire about customer information. Interacting with homeowners and suppliers to coordinate appointments Performing repairs to homes, including HVAC/R, carpentry, drywall and plumbing and electrical.

Skills : Customer Relationship Management, Shipping, Coordinator.

Description :

    1. Managed the RMA and warranty process.
    2. Created documents and training material.
    3. Processed owner for all customer requests to return material for repair or replacement.
    4. Resolved discrepancies by interfacing with Customer Service, Operations, Procurement, Quality, Finance and Sales.
    5. Identified trends in RMA requests; monitors failures for systemic and recurring issues.
    6. Established and manage KPI's for RMA and warranty items.
    7. Worked with all departments to implement product improvements.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Masters Of Business Administration


Warranty Specialist Resume

Objective : Proficient in MS Word, Excel, PowerPoint, Outlook, Skype, BAAN, CRM/VOC. Scheduling and maintained subcontractors to make repairs as necessary. Developing and maintaining good report rapport with contractors to ensure quality. Communicating with vendors to recoup costs. Expediting past due failed material returns. Processing locomotive and component warranty claims.

Skills : Customer Relationship Management, Shipping, Coordinator.

Description :

    1. Processed warranty claims Place orders, pick transportation methods for returns credit issuer sap excel access Capstone Logistics Lumper $16.00 h .
    2. Billed major vendors for services rendered on customer's units by Conn's service technicians. 
    3. Maintained status of vendor reimbursements Data entry.
    4. In charged of putting claims for defective products and getting them approved/rejected, and placed into production.
    5. Created filing system and upkeep.
    6. Responsible for arranging meetings and customer interactions Also aided with customer service and sales.
    7. Prepared analytical and interpretive reports to drive improvements.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Masters Of Business Administration


Warranty Specialist Resume

Objective : To obtain a position as a professional Warranty Specialist in an Intensive or Critical Care Unit in which I can integrate the nursing process and utilize professional nursing skills. Interacting with customers in a respectful manner by providing relevant information which creates mutual understanding of any corrective active needed. Self-managing assigned work schedules and work orders. Completing and submitting required paperwork that is neat, accurate, thorough and timely.

Skills : RN, Telemetry Step Down, Med-Surg, Pediatrics, Emergency Department.

Description :

    1. Presently Reviewed and completed warranty claims using technical information sources as needed to complete claim.
    2. Reviewed, corrected and resubmited claims that have been rejected within five days.
    3. Maintained complete and accurate records for warranty claims, maintains accurate filing system of open claims holding credits and authorization.
    4. Used computer to submit warranty claims through Aces II and to manage information.
    5. Coordinated and worked effectively with other employees to resolve problems with warranty repair orders.
    6. Prepared and submitter claims for warranty or esp within 24-48 hours.
    7. Maintained outstanding claims schedules with no outstanding claims over fifteen days old.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
MA

Warranty Specialist Resume

Summary : To obtain a Warranty Specialist position in either marketing or media where my skills can be challenged and progress. Answering incoming calls and make outbound customer service calls. Processing warranty and waiver related transactions in a timely and accurate manner. Reviewing and analyzing necessary documentation to process warranty and waiver requests. Reviewing daily follow-up status reports to prioritize and manage daily inventory to meet contractual service levels.

Skills : Video Editing, Photography, Management.

Description :

    1. Achieved high percentages of claims paid fist time submitted.
    2. Reconciled vender accounts Arranges for parts to be shipped back to factory or distributer, or to be scrapped.
    3. Verified customer's insurance coverage and limits.
    4. Answered customers inquires about their warranties on their vehicles.
    5. Supported the day-to-day performance of service providers.
    6. Offered products that better suite customer needs.
    7. Answered incoming calls regarding claim status and communicate with service providers regarding any issues concerning claims.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
MA

Warranty Specialist Resume

Headline : To secure a Warranty Specialist position that will enable me to use my strong organizational skills and ability to work well with people. Responding efficiently and accurately to customers and providing solutions and/or alternatives. Engaging in active listening with the customer, confirming or clarifying information and diffusing situations as needed.

Skills : Data Entry, Loan Review, Customer Service, Negotiating, Automotive.

Description :

    1. Responsible for the review and payment of warranty claims.
    2. Communicated errors in Labor Operation, Damage Code, Part Number to the dealers.
    3. Reviewed` claim to verify the repair date to the warranty start date to make sure the spare parts are within their warranty coverage.
    4. Applied knowledge of the Warranty Policy, and Technical Bulletins to ensure appropriate claim type is applied so that claim is charged to correct warranty account.
    5. Decided the correct Diagnosis Time and Actual Time based on the accuracy of the Punch-Times, Technician Notes and all other documents required to justify the repair.
    6. Reviewed and determined the validity of claimed Sublet Parts, Sublet Labor, and Loaners to assure that warranty policy was applied.
    7. Communicated errors in Labor Operation, Damage Code, Part Number, and Vendor Coding to the dealers.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BA

Warranty Specialist Resume

Headline : Warranty Specialist is maneuver through various systems while engaging with the customer. Documenting details of customers inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way. Understanding and striving to meet or exceed production and quality metrics while providing excellent and consistent customer service.

Skills : Autocad, Revit, Microsoft Office, SketchUp.

Description :

    1. Collected, managed and distributed work orders and timecards, from one department to another.
    2. Directed the preparation and filing of service and parts warranties.
    3. Executed daily operations of invoices, filing, and data entry.
    4. Execute daily operations of accounts payable and accounts receivable.
    5. Wrote, designed and produced letters, memos and documents.
    6. Marked, tabulated and filed articles and records.
    7. Obtained receipts and payments for articles delivered.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BA In Liberal Studies

Warranty Specialist Resume

Objective : Seeking a position as a Warranty Specialist, where I can utilize my strong academic background, team work skills, and my passion to help others to assist clients in meeting their goals. I am an Honorably Disabled Veteran who served proudly in the United States Army. Capable of working well individually, or collaboratively as part of a team.

Skills : Call Center Experience, Microsoft, People, Multi-Line Phone System, Data Entry, Excel.

Description :

    1. Reviewed digital images of vehicle body, paint, surface rust & corrosion issues submitted via Field Connect located in Dealer Connect by US dealers to determine if concern is warrantable and provide pre authorization for the repair.
    2. Processed parts return chargeback's (RMU-Return Material Utility).
    3. Managed email database for Digital Imaging and Warranty Claim concerns.
    4. Audited warranty claim procedures and costs (Utilizing STAR Parts, Technical Service Bulletins, Warranty Bulletins, Product Recalls and Labor Operation Procedures).
    5. Provided proper repair assistance to dealerships (including repair cost and the correct labor operations to be used on the claims and if panel requires replacement or can be prepped and painted).
    6. Interfaced with engineering in regards to Digital Imaging body/paint requests submitted.
    7. Interfaced with dealers to ensure the proper procedure is followed for paint, rust/corrosion & body work.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BS

Warranty Specialist Resume

Objective : To obtain a Warranty Specialist position that will utilize my many years of office management experience. Investigating services provider's complaints and corrects documentation as necessary and resolve within set guidelines. Auditing and monitoring invoices for improvement, fraud and service provider performance. Building customer relationships by demonstrating concern for customer safety.

Skills : QuickBooks, Microsoft Word, Excel, 

Description :

    1. Checked warranty billing, making sure tickets are to manufacturers' specs.
    2. Talked to branches, techs and manufactures on tickets, warranty information, and other info.
    3. Ran daily report for warranty information.
    4. Looked over and make sure all information is correct.
    5. Entered data for payments to manufacturers online (frymaster, spirit, and service bench).
    6. Opened, sorted and distributed incoming mail, and collected, sealed and stamped outgoing mail.
    7. Made calls to dealers and answer phone calls and emails from dealers regarding warranty policy and warranty claims.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
MA

Warranty Specialist Resume

Objective : Outgoing, energetic Warranty Specialist professional with the ability to master new tasks quickly, work on multiple assignments and manage rapidly changing assignments in a fast-paced team/individual environment. Driven to achieve business objectives, going above expectations of employer. Excellent communication skills and a positive demeanor.

Skills : Microsoft Office,Taleo, People soft, MSP,Maineframe.

Description :

    1. Interacted with customers in a respectful manner by providing relevant information which creates mutual understanding of any corrective active needed.
    2. Self-managed assigned work schedules and work orders.
    3. Completed and submited required paperwork that is neat, accurate, thorough and timely.
    4. Kept team members informed of customer interactions and actions taken.
    5. Followed established Renewal by Andersen process, making recommendations for process improvement.
    6. Coached, trained and supported service team members.
    7. Revised daily quality reporting program to include all customers and provide tracking of key quality issues.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Associates Of Science

Warranty Specialist Resume

Objective : To obtain a Warranty Specialist position with a company that has a history of success where I can learn and develop my skills to be an asset to the organization. Developing Huntsville Central Quality response to Chrysler quality systems requirements. Obtaining failure analysis, engineering and manufacturing input for corrective actions to satisfy customer 8D requirements Creating specific Chrysler assembly plant presentations based on quality and manufacturing data.

Skills : Master Drywall Finisher, Master Flooring Installer, Retail Sales, Building Trades.

Description :

    1. Inserted data into excel regarding returned products in order to have information about products organized and in the database.
    2. Worked with a group of specialists properly identifying returned products as ours and that the warranty was still valid with the help of the company database.
    3. Identified the reason the product was returned and established if product was salvageable.
    4. Responsible for entering in the customer data when receiving a call from a potential caller who was inquiring about car warranties.
    5. Provided technicians and customers comprehensive warranty support on A/C systems, receive pre- authorizations for repairs, itemize and submit warranty .
    6. Assisted with inbound and outbound calling.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Arts In Economics