Telesales Representative Cover Letter Examples

A Well-spoken Telesales Representative is hired to solicit sales and donations using the telephone. These representatives are responsible for contacting potential customers, reading the prescribed script, documenting customer information, purchases, and reaction, and focusing on customers’ needs. Additional responsibilities include contacting businesses, and private individuals and reading from a predetermined script to solicit sales or donations.

What to Include in a Telesales Representative Cover Letter?

Roles And Responsibilities

Contacting potential or existing customers and informing them about product or service.
Explaining the using script or user manual.
Answering questions after understanding the customer requirements and closing sales.
Directing prospects to the field sales team when needed.
Entering and updating customer information in the database.
Taking and processing orders.
Handling grievances and preserving the company’s reputation.
Keeping records of calls and sales.

Education & Skills

Telesales Representative Skills:

Proven track record of meeting sales quota using the phone.
Good knowledge of relevant computer programs and telephone systems.
The ability to learn about products and services and explain them to prospects.
Excellent knowledge of English.
Cool-tempered and the ability to handle rejection.
Telephone mannerism.
Fluency in English.
Outstanding negotiation skills.
The ability to solve issues and address complaints over the phone.

Telesales Representative Education Requirements:

High school diploma or GED.
Bachelor’s degree.
Proven experience in sales or customer service preferably using telemarketing techniques.

Telesales Representative Cover Letter Example (Text Version)

Dear Mr./Ms.

This is in response to the requirement posted for a Telesales Representative advertised on the online portal of ***. I am confident that I can fulfill the expectations and offer much more to the capabilities that your company requires.

With over 6 years of progressive telesales experience, I am adept at bringing leads to the company, providing excellent customer sales and services, and collaborating with the marketing and sales teams to deliver excellent service to the customer. I have helped the Sales manager in managing the everyday schedule, and responsibilities apart from placing hundreds of calls to bring leads for the company. Here are some of the responsibilities that qualify me for this role-

Answering inbound calls in a high-volume work environment, and providing excellent customer service skills to new and existing customers.
Demonstrable abilities to explain complex policies and procedures to clientele.
Strong verbal and written communication skills, and ensuring customer satisfaction.
Resilient and adaptable in a high call volume environment.
Proficiency in using technology and computer skills for assisting customers with their troubleshooting devices.
A great deal of experience in making cold calls and response callbacks.
Working knowledge of the regulations issued concerning calling hours and “don’t call” lists, without any customer complaints.
Good in closing sales, with the ability to handle customer rejection with ease.
Extensive knowledge of sales strategies and telemarketing regulations.

I am a well-spoken friendly and persuasive person, capable of placing over a hundred calls per day. Moreover, my professional demeanor and clear concise voice will make me a wonderful telesales representative. My proven ability to exceed sales quota, coupled with my ability to solve customer complaints quickly and efficiently will make my presence in your telesales department valuable.

Feel free to test my telephone skills by contacting me at (). I would like to speak with your concerning this position and my qualification in further detail.

Sincerely,
[Your Name]

Tips

Work experience and qualifications should be included in your Telesales Representative Cover Letter as it will help the hiring manager understand why you could be an asset to the company. Increase the chances of getting your dream job by creating a good resume using our Telesales Representative Resume Sample.