Telemarketing Representative Resume Samples

A Telemarketing Representative will receive inbound calls from customers regarding the products and provide the needed information which can help prospective customers. A professional Telemarketing Representative Resume showcases the following duties – answering incoming calls and providing necessary reply, operating telephone equipment and telecommunication equipment, documenting transactions in record logs, maintaining database, following manufacturer’s instructions, maintaining technical knowledge by attending workshops and reviewing publications, escalating issues to higher officials if needed, taking and processing order accurately, and making a note of all useful information.

The following skills are expected on the job description – the ability to operate multi-line telephone systems, strong verbal and written communication skills, data entry skills, persuasion and sales skills, ability to work under minimum supervision, thorough knowledge of the product and services offered to the customers, and outstanding negotiation skills. Formal education can range from a high school diploma to a degree.

Telemarketing Representative Resume example

Telemarketing Representative Resume

Objective : Able to drive a fork truck, Working as a regular crew member and was promoted to management. Started as production and was promoted to a bid job in Sanitation.

Skills : Can lift 75-100 lbs, quality control, Inspection, Hazardous chemical handling, Cleaning.

Description :

    1. Responsible for revenue generation via telemarketing, quoting and sales calls and personal account development as assigned by manager.
    2. Proactively developed scope of service provided to the customer by identifying and securing additional business opportunities with current and new accounts.
    3. Responded to maintain and grow the existing customers while developing new, incremental customer base.
    4. Interfaced with Pricing, Operations, Sales and Customer Service regarding commercial and operational issues.
    5. Delivered Region Volume, Sales and Share - work with and negotiate with sales organization and operation team to insure all customers' internal and external goals are met.
    6. Assisted in contract renewal and negotiation process Lead collaboration and integration efforts with other key business functions such as Pricing, Logistics, and Order to Cash and Operations to achieve organization and customer goals.
    7. Met regional managers' expectations in sales forces, time management and follow-up.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
GED


Outbound Telemarketing Representative Resume

Summary : Seeking a full time position where I can bring my skills and knowledge to your company or agency to help it grow and expand, while I experience advancement opportunities.

Skills : Punctual Active, Learning Service Orientation, Dedicated Persuasion, Customer Focused, Speaking Leadership Qualities, Active Listening, Focused On Productivity Judgment/Decision Making Complex Problem Solving Microsoft: Word, Powerpoint Answering Phones Cold Calling Inbound/Outbound.

Description :

    1. Deliver prepared sales talk, reading from scripts that describe products or services, in a order to persuade potential customers to purchase a product or service or to make a donation.
    2. Contacted businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
    3. Explained products or services and prices, and answer questions from customers.
    4. Obtained customer information such as name, address, and payment method, and enter oders into computers Record names, addresses, purchases, and reactions of prospects contacted.
    5. Obtained names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
    6. Adjusted sales scripts to better target the needs and interest of specific individuals.
    7. Answered telephone calls from potential customers who have been solicited through advertisements.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Diploma


Sr. Telemarketing Representative Resume

Summary : Able to get along with other the people well and make them feel very welcome and comfortable. I'll go beyond to satisfy someone if it will make their day and I'm very easy to get along I basically fitting anytime I'm around and tend to give a lot of love and care to everyone.

Skills : Very skillful in house keeping work and there duties., I have worked in a nursing house for a few years taking care of elderly patients.

Description :

    1. Checked to ensure that appropriate changes were made to resolve customers' problems.
    2. Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
    3. Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
    4. Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
    5. Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
    6. Obtained and examined all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
    7. Recommended improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Marketing

Jr. Telemarketing Representative Resume

Objective : Verbal and written communication, and experience with public speaking, customer service and sales. Proven skills in team-working, ensuring customer satisfaction, resolving complaints, and customer retention. Able to provide employers with professional communication skills, reliability and enthusiasm.

Skills : Customer Service, Data Entry, Editing, Excel, Sales, Marketing, Networking, Public Speaking, Powerpoint, Typing, Word.

Description :

    1. Ensured superior customer experience answering and making an average of 150 calls per day by addressing customers inquiries, and solving problems Successfully acquired an average of 20 new customers per month.
    2. Executed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
    3. Influenced customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations.
    4. Sustained a safe and clean working environment by complying with procedures, rules, and regulations.
    5. Called prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
    6. Documented all customers inquiries and comments thoroughly and quickly, and maintaining the database by logging in new client information.
    7. Received the Top Sales Person for the Month Award 6 different times during my employment.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor's In Psychology

Lead Telemarketing Representative Resume

Objective : Highly qualified Telemarketing Representative with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Money management, office clerical, cleaning, restaurant services.

Description :

    1. Contacted businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
    2. Telephone or wrote letters to respond to correspondence from customers or to follow up initial sales contacts.
    3. Developed, maintained and strengthen relationships as needed within key customers.
    4. Reviewed publications.
    5. Worked hard-play hard mindset.
    6. Handled effective nurturing of leads; building relationships by conducting ongoing, informative dialog that helps qualified prospects who are not yet sales-ready. 
    7. Moved each lead to the next step in the sales cycle at the appropriate time and ensure a clean hand off to Sales Representatives when lead approaches a buying decision.
      Years of Experience
      Experience
      2-5 Years
      Experience Level
      Level
      Junior
      Education
      Education
      Bachelor's In Radiology

      Inbound Telemarketing Representative Resume

      Objective : Results-oriented, a dependable professional, experienced in customer service and sales. Fast-paced environments with a broad spectrum of responsibilities as well as in supervising and motivating staff to increase productivity and company profitability. Able to get along with the various personalities to accomplish the bigger picture and goal of a company.

      Skills : Proficient in Final Cut Pro, Loading and operating a 16mm Arriflex film camera, Operating Canon 60D & Mini-DV devices, Recording sound with Marantz recorders & equipment, Screenwriting, and Acting.

      Description :

        1. Scheduled appointments for travel industry sales representatives to meet with prospective customers or for customers to attend sales presentations.
        2. Obtained customer information such as name, address, and payment method, and enter orders into computers.
        3. Recorded names, addresses, purchases, and reactions of prospects contacted.
        4. Adjusted sales scripts to better target the needs and interests of specific individuals.
        5. Maintained records of contacts, accounts, and orders.
        6. Maintained quality service by following organization standards.
        7. Maintained technical knowledge by attending educational workshops.
      Years of Experience
      Experience
      2-5 Years
      Experience Level
      Level
      Executive
      Education
      Education
      Development

      Asst. Telemarketing Representative Resume

      Headline : Professional Skill Traits Credit Consultant Customer service representative Social Communication skills Fluent in English Over 15 years of PC based knowledge Can type at a fast pace of 75 WPM. Quick at keeping up with software.

      Skills : People Management.

      Description :

        1. Advised present or prospective customers by answering incoming calls on a rotating basis.
        2. Operated telephone equipment, automatic dialing systems, and other telecommunications technologies.
        3. Influenced customers to buy or retain product or service by following a prepared script to give product reference information.
        4. Documented transactions by completing forms and record logs.
        5. Kept equipment operational by following manufacturer's instructions and established procedures; notifying team leader of needed repairs.
        6. Maintained operations by following policies and procedures.
        7. Reported needed changes.
      Years of Experience
      Experience
      5-7 Years
      Experience Level
      Level
      Executive
      Education
      Education
      Marketing

      Telemarketing Representative/Executive Resume

      Objective : Over 5+ years' of remarkable customer service. Well versed in identifying customers' needs and able to offer solutions to analytically solve problems.

      Skills : Great Customer Service, Planning Skills.

      Description :

        1. Identified prospects by reading telephone and zip code directories and other prepared listings.
        2. Completed orders by recording names, addresses, and purchases; referring orders for filling.
        3. Kept equipment operational by following manufacturer's instructions and established procedures.
        4. Secured information by completing database backups.
        5. Maintained a safe and clean working environment by complying with procedures, rules, and regulations.
        6. Maintained operations by following policies and procedures.
        7. Conducted client or market surveys in order to obtain information about potential customers.
      Years of Experience
      Experience
      2-5 Years
      Experience Level
      Level
      Junior
      Education
      Education
      Paralegal Studies

      Telemarketing Representative/Supervisor Resume

      Objective : Dependable resourceful customer service professional offering 8 years of combined work experience in library service, sales and security. Cooperative team player who enjoys working with people and serving customers from diverse backgrounds. Strong planner, detail-oriented, thorough, accurate in taking and relying information. Readily adapts to change and well organized to handle a variety of assignments. Strong work ethic, with an eagerness to learn and willingness to contribute to agency goals.

      Skills : Speak French and Spanish, Copywriting, Screenwriting.

      Description :

        1. Responsible for generating sales leads through phone solicitation of existing Cox customers.
        2. Assisted the Sales Supervisor and representatives by selling across all product lines in a call center environment.
        3. Analyzed and adjusted records of contacts, accounts, and sales orders.
        4. Accommodated the supervisor with individual and team statistics for performance management standards.
        5. Participated in sales product contests to ensure that departmental goals and objectives were met.
        6. Resolved escalated customer calls through problem solving and expertise in all products, processes, and positive relationship building skills.
        7. Processed customer inquiries consisting of video, telephone, high-speed data and digital TV services while at the same time educating the customers and promoting current marketing campaigns.
      Years of Experience
      Experience
      2-5 Years
      Experience Level
      Level
      Junior
      Education
      Education
      Bachelor Of Arts

      Telemarketing Representative/Consultant Resume

      Summary : Delivering prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.

      Skills : Computers, People Skills, Customer Service, Fast Learner, Hard Worker.

      Description :

        1. Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
        2. Contacted private individuals by telephone in order to solicit sales for goods or services.
        3. Developed new sales opportunities by scheduling appointments through outbound calling.
        4. Confirmed appointments through outbound calls.
        5. Handled in-bound lead flow, follow-ups and e-mail outreach.
        6. Routed qualified leads to the Outside Sales team.
        7. Collaborated regularly with Outside Sales, the Scheduling department and Operations.
                Years of Experience
                Experience
                7-10 Years
                Experience Level
                Level
                Consultant
                Education
                Education
                Criminal Justice

                Telemarketing Representative/Specialist Resume

                Summary : Customer service driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Friendly sales associate adept at working in diverse retail and customer service environments. Exceptional communication skills Quick learner Excellent interpersonal skills Superior time management Exceptional attention to detail Analytical thinker.

                Skills : Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Excel.

                Description :

                  1. Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
                  2. Handled guest complaints, maintaining a positive dining experience for all rest.
                  3. Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
                  4. Product Promotion Photography assignments from various clients, as freelancer.
                  5. Up-sold products and motivated customers to upgrade current product plans.
                  6. Set up, arranged and managed props, lighting systems, cameras and backgrounds for photo shoots.
                  7. Edited, processed, catalogued and delivered photographs, in a timely manner.
                Years of Experience
                Experience
                7-10 Years
                Experience Level
                Level
                Management
                Education
                Education
                Marketing

                Telemarketing Representative Resume

                Objective : Administrative Assistant/Data Entry with over 15 years of experience supporting managers and direct reports in fast-paced work environment. Adept at multi-tasking, organization and performing under pressure. Key Skills: Data Entry Scheduling Data Management Help Desk Travel logistics Special Projects Expense Reports File Maintenance Confidentiality Meeting Minutes Office procedures Supplies Inventory.

                Skills : Telephone Operator, customer service, training, organizer, leadership, interpersonal.

                Description :

                  1. Influenced customers to buy products and services by following a prepared script to give product reference information.
                  2. Maintained database by entering, verifying, and backing up data.
                  3. Contributed to team effort by accomplishing related results as needed.
                  4. Planned and managed workload and appointment schedules.
                  5. Delivered presentations by phone and webinar.
                  6. Maintained accurate call documentation.
                  7. Maintained up-to-date knowledge of all products, accessories, and enhancements.
                        Years of Experience
                        Experience
                        2-5 Years
                        Experience Level
                        Level
                        Executive
                        Education
                        Education
                        Business