Telemarketing Representative Resume Samples

A Telemarketing Representative will receive inbound calls from customers regarding the products and provide the needed information which can help prospective customers. A professional Telemarketing Representative Resume showcases the following duties – answering incoming calls and providing necessary reply, operating telephone equipment and telecommunication equipment, documenting transactions in record logs, maintaining database, following manufacturer’s instructions, maintaining technical knowledge by attending workshops and reviewing publications, escalating issues to higher officials if needed, taking and processing order accurately, and making a note of all useful information.

The following skills are expected on the job description – the ability to operate multi-line telephone systems, strong verbal and written communication skills, data entry skills, persuasion and sales skills, ability to work under minimum supervision, thorough knowledge of the product and services offered to the customers, and outstanding negotiation skills. Formal education can range from a high school diploma to a degree.

Telemarketing Representative Resume

Objective : Able to drive a fork truck. Worked as a regular crew member and was promoted to management. Started as production and was promoted to a bid job in Sanitation.

Skills : Can lift 75-100 lbs, quality control, inspection, hazardous chemical handling, cleaning, cooking, management, on-line production, sales, telemarketing, cash control, cashiering.

Description :

    1. Responsible for revenue generation via telemarketing, quoting and sales calls and personal account development as assigned by manager.
    2. Proactively develops scope of service provided to the customer by identifying and securing additional business opportunities with current and new accounts.
    3. Responds to maintain and grow the existing customers while developing new, incremental customer base.
    4. Interfaces with Pricing, Operations, Sales and Customer Service regarding commercial and operational issues.
    5. Deliver Region Volume, Sales and Share - work with and negotiate with sales organization and operation team to insure all customers' internal and external goals are met.
    6. Assist in contract renewal and negotiation process Lead collaboration and integration efforts with other key business functions such as Pricing, Logistics, and Order to Cash and Operations to achieve organization and customer goals.
    7. Develop, maintain and strengthen relationships as needed within key customers.
    8. Meeting regional managers' expectations in sales forces, time management and follow-up.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
GED


Outbound Telemarketing Representative Resume

Summary : Seeking a full time position where I can bring my skills and knowledge to your company or agency to help it grow and expand, while I experience advancement opportunities.

Skills : Punctual Active, Learning Service Orientation, Dedicated Persuasion, Customer Focused, Speaking Leadership Qualities, Active Listening, Focused On Productivity Judgment/Decision Making Complex Problem Solving Microsoft: Word, Powerpoint Answering Phones Cold Calling Inbound/Outbound.

Description :

    1. Deliver prepared sales talk, reading from scripts that describe products or services, in a order to persuade potential customers to purchase a product or service or to make a donation.
    2. Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
    3. Explain products or services and prices, and answer questions from customers.
    4. Obtain customer information such as name, address, and payment method, and enter oders into computers Record names, addresses, purchases, and reactions of prospects contacted.
    5. Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
    6. Adjust sales scripts to better target the needs and interest of specific individuals.
    7. Answer telephone calls from potential customers who have been solicited through advertisements.
    8. Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Diploma


Sr. Telemarketing Representative Resume

Summary : Able to get along with other the people well and make them feel very welcome and comfortable. I'll go beyond to satisfy someone if it will make their day and I'm very easy to get along I basically fitting anytime I'm around and tend to give a lot of love and care to everyone.

Skills : Very skillful in house keeping work and there duties., I have worked in a nursing house for a few years taking care of elderly patients.

Description :

    1. Customer service activating internet and cable services.
    2. Check to ensure that appropriate changes were made to resolve customers' problems.
    3. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
    4. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
    5. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
    6. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
    7. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
    8. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Marketing

Jr. Telemarketing Representative Resume

Objective : Verbal and written communication, and experience with public speaking, customer service and sales. Proven skills in team-working, ensuring customer satisfaction, resolving complaints, and customer retention. Able to provide employers with professional communication skills, reliability and enthusiasm.

Skills : Customer Service, Data Entry, Editing, Excel, Sales, Marketing, Networking, Public Speaking, Powerpoint, Typing, Word.

Description :

    1. Ensured superior customer experience answering and making an average of 150 calls per day by addressing customers inquiries, and solving problems Successfully acquired an average of 20 new customers per month.
    2. Executed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
    3. Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations.
    4. Sustained a safe and clean working environment by complying with procedures, rules, and regulations.
    5. Call prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
    6. Documented all customers inquiries and comments thoroughly and quickly, and maintaining the database by logging in new client information.
    7. Received the Top Sales Person for the Month Award 6 different times during my employment.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor's In Psychology

Lead Telemarketing Representative Resume

Objective : Highly qualified Telemarketing Representative with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Money management, office clerical, cleaning, restaurant services.

Description :

    1. Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
    2. Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
    3. Explain products or services and prices, and answer questions from customers.
    4. Obtain customer information such as name, address, and payment method, and enter orders into computers.
    5. Record names, addresses, purchases, and reactions of prospects contacted.
    6. Adjust sales scripts to better target the needs and interests of specific individuals.
    7. Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
    8. Answer telephone calls from potential customers who have been solicited through advertisements.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor's In Radiology

Inbound Telemarketing Representative Resume

Objective : Results-oriented, a dependable professional, experienced in customer service and sales. Fast-paced environments with a broad spectrum of responsibilities as well as in supervising and motivating staff to increase productivity and company profitability. Able to get along with the various personalities to accomplish the bigger picture and goal of a company.

Skills : Proficient in Final Cut Pro, Loading and operating a 16mm Arriflex film camera, Operating Canon 60D & Mini-DV devices, Recording sound with Marantz recorders & equipment, Screenwriting, and Acting.

Description :

    1. Scheduled appointments for travel industry sales representatives to meet with prospective customers or for customers to attend sales presentations.
    2. Explained products or services and prices, and answer questions from customers.
    3. Obtained customer information such as name, address, and payment method, and enter orders into computers.
    4. Recorded names, addresses, purchases, and reactions of prospects contacted.
    5. Adjusted sales scripts to better target the needs and interests of specific individuals.
    6. Obtained names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
    7. Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
    8. Maintained records of contacts, accounts, and orders.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Development

Asst. Telemarketing Representative Resume

Headline : Professional Skill Traits Credit Consultant Customer service representative Social Communication skills Fluent in English Over 15 years of PC based knowledge Can type at a fast pace of 75 WPM. Quick at keeping up with software.

Skills : People Management.

Description :

    1. Advises present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
    2. Influences customers to buy or retain product or service by following a prepared script to give product reference information.
    3. Documents transactions by completing forms and record logs.
    4. Maintains database by entering, verifying, and backing up data.
    5. Keeps equipment operational by following manufacturer's instructions and established procedures; notifying team leader of needed repairs.
    6. Maintains operations by following policies and procedures; reporting needed changes.
    7. Maintains quality service by following organization standards.
    8. Maintains technical knowledge by attending educational workshops; reviewing publications.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Marketing

Telemarketing Representative/Executive Resume

Objective : Over 5+ years' of remarkable customer service. Well versed in identifying customers' needs and able to offer solutions to analytically solve problems.

Skills : Great Customer Service.

Description :

    1. Identifies prospects by reading telephone and zip code directories and other prepared listings.
    2. Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
    3. Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations.
    4. Completes orders by recording names, addresses, and purchases; referring orders for filling.
    5. Keeps equipment operational by following manufacturer's instructions and established procedures.
    6. Secures information by completing data base backups.
    7. Maintains safe and clean working environment by complying with procedures, rules, and regulations.
    8. Maintains operations by following policies and procedures; reporting needed changes.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Paralegal Studies

Telemarketing Representative/Supervisor Resume

Objective : Dependable resourceful customer service professional offering 8 years of combined work experience in library service, sales and security. Cooperative team player who enjoys working with people and serving customers from diverse backgrounds. Strong planner, detail-oriented, thorough, accurate in taking and relying information. Readily adapts to change and well organized to handle a variety of assignments. Strong work ethic, with an eagerness to learn and willingness to contribute to agency goals.

Skills : Speak French and Spanish, Copywriting, Screenwriting.

Description :

    1. Responsible for generating sales leads through phone solicitation of existing Cox customers.
    2. Assist the Sales Supervisor and representatives by selling across all product lines in a call center environment.
    3. Analyze and adjust records of contacts, accounts, and sales orders.
    4. Accommodate the supervisor with individual and team statistics for performance management standards.
    5. Participate in sales product contests to ensure that departmental goals and objectives were met.
    6. Resolves escalated customer calls through problem solving and expertise in all products, processes, and positive relationship building skills.
    7. Process customer inquiries consisting of video, telephone, high-speed data and digital TV services while at the same time educating the customers and promoting current marketing campaigns.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Arts

Telemarketing Representative/Consultant Resume

Summary : Well versed in identifying customers' needs and able to offer solutions to analytically solve problems.

Skills : Computers, People Skills, Customer Service, Fast Learner, Hard Worker.

Description :

    1. Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
    2. Contact private individuals by telephone in order to solicit sales for goods or services.
    3. Explain products or services and prices, and answer questions from customers.
    4. Obtain customer information such as name, address, and payment method, and enter orders into computers.
    5. Record names, addresses, purchases, and reactions of prospects contacted.
    6. Adjust sales scripts to better target the needs and interests of specific individuals.
    7. Maintain records of contacts, accounts, and orders.
    8. Conduct client or market surveys in order to obtain information about potential customers.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Criminal Justice

Telemarketing Representative/Specialist Resume

Summary : Customer service driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Friendly sales associate adept at working in diverse retail and customer service environments. Exceptional communication skills Quick learner Excellent interpersonal skills Superior time management Exceptional attention to detail Analytical thinker.

Skills : Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Excel.

Description :

    1. Customer Service Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
    2. Handled guest complaints, maintaining a positive dining experience for all rest.
    3. Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
    4. Product Promotion Photography assignments from various clients, as freelancer.
    5. Up-sold products and motivated customers to upgrade current product plans.
    6. Set up, arranged and managed props, lighting systems, cameras and backgrounds for photo shoots.
    7. Edited, processed, catalogued and delivered photographs, in a timely manner.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Marketing

Telemarketing Representative Resume

Objective : Administrative Assistant/Data Entry with over 15 years of experience supporting managers and direct reports in fast-paced work environment. Adept at multi-tasking, organization and performing under pressure. Key Skills: Data Entry Scheduling Data Management Help Desk Travel logistics Special Projects Expense Reports File Maintenance Confidentiality Meeting Minutes Office procedures Supplies Inventory.

Skills : Telephone Operator, customer service, training, organizer, leadership, interpersonal.

Description :

    1. Advise present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
    2. Influences customers to buy product and service by following a prepared script to give product reference information.
    3. Documents transactions by completing forms and record logs.
    4. Maintained database by entering, verifying, and backing up data.
    5. Maintained operations by following policies and procedures; reporting needed changes.
    6. Maintained quality service by following organization standards.
    7. Contributes to team effort by accomplishing related results as needed.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Business