Telecom Analyst Resume Samples

A Telecom Analyst is hired to take responsibility for delivering efficient service to clients and to develop solutions for telecom-related problems. While specific duties vary based on the scope and requirement of the company, the following are certain core tasks seen on the Telecom Analyst Resume – working with various telecom devices to identify the issues; developing and helping in implementing changes; creating diagrams detailing the flow of telecom systems, designing and maintaining current and future telecommunication systems and equipment; detecting and comprehending network problems; configuring and optimizing telephone systems and services and other related systems.

A bachelor’s degree in technical fields is the minimum requirement to make a career in this line. Employers, however, want these skills as well – the ability to stay up to date with latest technological developments and best practices in the field; knowledge of reading and comprehending diagrams; and proficiency in MS Office Suite and other related software.

Telecom Analyst Resume example

Telecom Analyst Resume

Summary : Results-oriented, hands-on professional, with a successful record of accomplishments in leadership, vendor management, expense management, strategic planning, and ideation. Core Qualifications Strategic Planning Project Management Contract Management Full Cycle Accounts Payable Team Leadership Inventory Management Wireless Procurement & Support Expense Management.

Skills : Microsoft Office, Winbill.

Description :

    1. Planned, scheduled, and executed voice and data communications openings, closures, and consolidations for Vertis facilities.
    2. Provided 1st Tier troubleshooting and rapid response resolution to telecom production issues for clients at 100+ Vertis locations nationwide in compliance with service contracts and SLA's.
    3. Facilitated communications between customers, carriers, and vendors including LECs, IXC, and CPE vendors.
    4. Fostered strong relationships with strategic partner representatives.
    5. Teamed with interdisciplinary staff to plan and implement telecom infrastructure and process reengineering, upgrade, and expansion initiatives.
    6. Evaluated telecom expenditures and practices as basis for cost savings and process improvements.
    7. Developed RFP's and operating budgets.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma


Sr. Telecom Analyst Resume

Summary : To find a position in the IT field to utilize  skills  have learned. Personal Highlights: Strong work ethic Extremely reliable Eager to learn and take on new tasks Ability to work with people at any level.

Skills : Microsoft Office, Telecommunications, Sales, Clerical.

Description :

    1. Prepared periodic performance reporting used for tactical and strategic decision making initiatives.
    2. Collaborated with IT Telecom Department to optimize service performance, contractual services, and network provisioning.
    3. Installed, or coordinated installation of, new or modified hardware, software, or programming modules of telecommunications systems.
    4. Documented user support activity, such as system problems, corrective actions, resolution status, and completed equipment installations.
    5. Provided user support by diagnosing network and device problems and implementing technical or procedural solutions.
    6. Consulted with users, administrators, and engineers to identify business and technical requirements for proposed system modifications or technology purchases.
    7. Developed, maintained, or implemented telecommunications disaster recovery plans to ensure business continuity.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BA In English


Jr. Telecom Analyst Resume

Headline : Nineteen years' experience as a customer service professional. A hardworking, dependable young woman willing to learn and accept responsibilities. A highly motivated individual with exceptional time management and organizational skills. Proficient in WordPerfect for Windows, Microsoft and Excel. Excellent verbal and written communication skills.

Skills : MS Office Suite - Word, Excel, PowerPoint, Visio, Project,.

Description :

    1. Prepared system activity and performance reports.
    2. Implemented system renovation projects in collaboration with technical staff, engineering consultants, installers, and vendors.
    3. Monitored and analyzed system performance, such as network traffic, security, and capacity.
    4. Implemented controls to provide security for operating systems, software, and data.
    5. Documented user support activity, such as system problems, corrective actions, resolution status, and completed equipment installations.
    6. Created proposals for network expansions and audited services for cost effectiveness.
    7. Reported weekly to President of network services on project updates and outstanding service issues.
    8. Responsible for maintaining service level .
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BA In English

Asst. Telecom Analyst Resume

Headline : A highly accomplished, dedicated and disciplined telecommunications professional to contribute to and grow with a dynamic, progressive and innovative organization. Recognized as a team player and a performer, consistently completing assignments on time and under budget. A troubleshooter able to effectively and efficiently resolved issues, and meet and achieve challenging goals and objectives.

Skills : Telecommunications, Networking.

Description :

    1. Researched and responded to customer inquiries regarding account activity.
    2. Researched and resolved all billing issues.
    3. Tracked credit memos and billing adjustments.
    4. Provided invoice support.
    5. Maintained reporting and analysis to support the billing department for management awareness and process improvement.
    6. Entered Access Service request in Local Exchange Carriers EBS for Off-Net orders.
    7. Ordered services for Pots, DS1, DS3, Sonet, Frame and E911.
    8. Issued MACD order to properly size and optimize network.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Management Program

Associate Telecom Analyst Resume

Summary : Seeking for an opportunity to learn, grow, and advanced as a Network Engineer with knowledge of OSI and TCP/IP model, subnetting, IPv4, IPv6, DHCP, DNS, VLANs, EIGRP, OSPF, STP, and Cisco IOS CLI. Beginner Linux and scripting skills from introductory courses at CCSF, and further refinements with a summer online course hosted by LinuxFoundationX through EDX. Additional education for potential SysAdmin/DevOps career in the future. Personal experience with building and troubleshooting computers for self, family, and friends for many years.

Skills : Computer Networking, Computer Hardware, Troubleshooting.

Description :

    1. Setup two pairs of Cisco 4500x switches as VSS clusters for failover and redundancy.
    2. Created port-channels with 802.1q trunking from C4500x VSS to Cisco 3850x and supervisors on 4510Rs.
    3. Created and configured OSPF process on VSS clusters between two sets of C4500x switches and establish OSPF neighbors between different OSPF areas.
    4. Added VLANs and native VLAN to trunks on port-channel interfaces.
    5. Created access ports on Cisco 4510s for user data/voice access, APs, and printers.
    6. Setup banner and SSH RSA keys for SSH management access.
    7. Cabled Opengear out-of-band management on all management ports of devices in IDFs.
    8. Fulfilled requests and troubleshoot items within SPARC ticketing system.
    9. Provision end users Cisco IP Phones 7942, 7962, 7937, and 8831 in Call Manager and Unity.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associate Of Science

Telecom Analyst III Resume

Objective : Develops and executes enterprise-shaping technology and product marketing strategies to drive business initiatives and results, and improve operational agility. Ability to transform complex and high-value business problems to focused technology and customer solutions. Adept at developing business cases, winning executive approval, and implementing enterprise project plans.

Skills : Microsoft Office, Microsoft Word.

Description :

    1. Reviewed FOC and Design CLR for accuracy to ensure correct facilities are order and due dates are met.
    2. Provided user support by diagnosing network and device problems and implementing technical or procedural solutions.
    3. Consulted with users, administrators, and engineers to identify business and technical requirements for proposed system modifications or technology purchases.
    4. Developed, maintained, or implemented telecommunications disaster recovery plans to ensure business continuity.
    5. Prepared system activity and performance reports.
    6. Implemented system renovation projects in collaboration with technical staff, engineering consultants, installers, and vendors.
    7. Monitored and analyzed system performance, such as network traffic, security, and capacity.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Master's In Communication (Telecommunications Economics And Policy)

Telecom Analyst II Resume

Headline : To contribute 15 years of customer service and helpdesk support while assisting internal and external clients to improve overall company growth and expansion.

Skills : Technical Support, Telecommunications.

Description :

    1. Implemented controls to provide security for operating systems, software, and data.
    2. Managed FHB's existing and antiquated telephony systems, including PBXs, key telephone systems, and Centrex, while researching various vendor solutions and developing the business case to upgrade the bank's telephony systems and infrastructure.
    3. Persuaded bank executives on the selection of Hawaiian Telcom/Cisco Voice-Over-IP (VoIP) enterprise solution.
    4. Implemented the bank's enterprise-wide upgrade to VoIP.
    5. Successfully implemented the AirWatch Mobile Device Management (MDM) solution for FHB's Bring Your Own Device (BYOD) Program.
    6. Researched and developed the bank's BYOD policy and procedures and provided end-user support.
    7. Researched, developed business case, won executive approval, and implemented upgrade of FHB's telephony systems and infrastructure to Cisco Voice-over-IP (VoIP).
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Certificate In Electronics/Telecommunications

Telecom Analyst I Resume

Summary : Capable Telecommunications Analyst with excellent customer service skills and ability to communicate with all levels of office personnel. Experience in training users on office telephone equipment and voicemail features.

Skills : Microsoft Office, Analyst

Description :

    1. Programmed and supported mobile devices Maintained customer relations between user and vender .
    2. Deployed AirWatch Mobile Device Management (MDM) Solution for FHB's BYOD (Bring Your Own Device) Program, saving bank $250K annually.
    3. Developed BYOD policy and implemented procedures; provided end-user support.
    4. Supported the Call Center's Telecom and Communication demand management process.
    5. Updated approved configuration routing changes in Aspect and Avaya PBX systems, Ie.
    6. Worked with the business planning teams to understand future telecom and trunk capacity needs.
    7. Coordinated additional circuit orders and troubleshoot routing issues with service providers.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associate Of Applied Science

Lead Telecom Analyst Resume

Objective : Accomplished and Highly trained Call Center Engineer with a solid history of achievement in Call Center Design and Implementation. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include 21 years of experience with Avaya Systems and software consisting of administering the Call Management System (CMS, Communication Manager (CM), Modular Messaging and Intuity Audix. Proficient in Linux and Unix. Experienced with Provision.

Skills : Microsoft Windows, Apple OSX, Visio Pro, Adobe Pro, Logic, Adobe Photoshop, Lightroom.

Description :

    1. Performed moves, adds and changes on the Aspect and Avaya PBX switches and Octel V-mail.
    2. Troubleshot and repair agents telephony issues.
    3. Managed large scale projects, which provided value to the department, the company, and the client base.
    4. Provided support for end users.
    5. Coordinated trunk testing with phone vendors to troubleshoot possible problems.
    6. Responded to PBX, voicemail and network-generated malfunction alarms.
    7. Maintained generators and UPS batteries for reserve power in the event of power failures.
    8. Installed Cisco IP network equipment and facilities.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
B.S In Accounting South Dakota

Telecom Analyst Resume

Objective : Strong analytical and organization skills, Excellent interpersonal and customer service skills, Good manners and office etiquette, Experienced in analyzing and filing data, Honest and trust worthy when working with confidential information. Inventory Control Specialist over two years experience within the inventory business.

Skills : Data Entry Such As; Excel, Microsoft Word, Microsoft Office, Etc.

Description :

    1. Verified work order information and receipt of all necessary equipment.
    2. Negotiated prices and terms of sales and service agreements.
    3. Responsible for all call routing at the Rio Rancho call center as the on site analyst.
    4. Supported 2 other sites in Ohio that were 24 by 7 call centers as the on call analyst.
    5. Coordinated the telecom portion of the CTI (Computer Telephony Integration) implementation at the Rio Rancho Call Center.
    6. Programmed several vectors and vdns for this project alone, partnering with Aristicom administrators to ensure that all of the call flow was accurately programmed into the CTI database.
    7. Worked closely with the telecom manager on all major Hardware and Software installations and upgrades.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Business Management