Branch Supervisor Resume Samples

As a Branch Supervisor, the individual will take charge of running the branch of a bank or a chain store. The overall responsibilities associated to this post are listed on the Branch Supervisor Resume as follows – managing the staff members, training new recruits, keeping track of all financial transactions, filling documents, ensuring high standard of customer service, administering all departments, making sure all the employees adhere to time punctuality; maintaining uniformity in the branch operations, verifying and approving the staffing requirements, tracking all financial accounts; and taking necessary actions for any escalated issues.

Successful resumes highlight the following skills and abilities – strong leadership skills, stamina, computer competences, the ability to manage unexpected situations, proficiency in using all types of software and applications, and supervisory skills. A Bachelor’s degree with an experience of working for the sales or customer service segment will be beneficial.

 

Branch Supervisor Resume example

Branch Supervisor Resume

Summary : Organized, enthusiastic, friendly, critical thinker, active listener, quick learner, seeking a career in eCommerce. Ensures circulation operations are performed so that the goals and objectives of the library system are met. Handles complex customer inquiries and complaints through resolution.

Skills : Microsoft Office, Forklift Operator, Commercial Drivers License Class B.

Description :

    1. Supervise all delivery/warehouse personnel and inside salesman.
    2. Schedule all employees and dispatch trucks according to the load required and customers' needs on a daily basis.
    3. Hold monthly safety meeting based on material developed by L&W Supply corporate.
    4. Ensure a safe workplace by enforcing all safety rules and rules of conduct with all employees.
    5. Conduct all in-processing paperwork and training for new employees.
    6. Maintain all DOT paperwork required for CDL Drivers.
    7. Produce weekly payroll.
    8. Instruct warehouse personnel in most efficient use of limited warehouse space.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
B.A. In History


Sr. Branch Supervisor Resume

Summary : To continue career with an organization that will utilize mentoring, supervision and administrative skills to benefit mutual growth and success. Under limited supervision, supervises and directs circulation staff and services. Participates in customer service and clerical functions related to the circulation of library materials.

Skills : EComm, Microsoft Office, SQL, HTML, Merchandising, Management, Project Management, Sales, Banking.

Description :

    1. Maintain and supervise 2 separate branches that consist of 12 employees for the credit union simultaneously.
    2. Assisted all new employees with on-boarding training, and on the job training.
    3. Assisted with the on-going efforts to develop and assist employees to their maximum potential within their current roles.
    4. Assisted with hiring and interviewing new employees for the branch, including all administrative paperwork within the branch.
    5. Handled the day-to-day operations of both branches on the teller side, platform side (checking/savings, debit/credit, online/mobile banking, loans, investments, ACH, merchant services), and vault.
    6. Provided weekly one on one's with each staff employee to discuss challenges/successes within their role.
    7. Provided daily stats to the team to show currently where each staff employee stands Month to Date and provide clear expectations of areas of assistance with mentoring.
    8. Assisted with line management when the member volume is high within the branch.
    9. Cross trained of all existing employees with new products/services and system implementations and enhancements.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BA In Management


Jr. Branch Supervisor Resume

Objective : Over two years of management experience, and work well in a team atmosphere. Able to perform great customer service even under the most stressful circumstances. Ability to accurately organize and maintain paper documents and electronic files.

Skills : New Hires, Job Descriptions, Recruiting, Benefits Administration, FMLA, Federal And State Reporting,.

Description :

    1. Participate as part of management team in supervision, sales, and operations of a TCF office.
    2. Assume authority and responsibility for the branch as an active member of the management team.
    3. Ensure sales team promote TCF as a full-service bank, implement new product promotion programs and provide product sales and referrals to meet targeted branch goals.
    4. Maintain a high standard of customer service and ensure accuracy of transactions processed within established guidelines.
    5. Share overall responsibility for branch sales goal attainment with management team; motivate staff; develop in-branch contests, communicate corporate sales incentive programs.
    6. Initiate sales to achieve targeted production goals.
    7. Coach, train, provide work direction and communicate feedback to branch staff; assist in the recruitment and hiring of personnel.
    8. Develop and maintain appropriate performance tracking and communicate performance issues.
    9. Provide input to formal performance appraisals and/or prepare and deliver appraisal.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Science

Branch Supervisor III Resume

Objective : Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry. Personable and responsible Cashier with 3 years in retail and customer service. Solid team player with upbeat, positive attitude.

Skills : Microsoft office, Sales, Retail.

Description :

    1. Issue receipts, refunds, credits, or change due to customers.
    2. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
    3. Greet customers entering establishments.
    4. Maintain clean and orderly checkout areas.
    5. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
    6. Receive payment by cash, check, credit cards, vouchers, or automatic debits.
    7. Issue receipts, refunds, credits, or change due to customers.
    8. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
M.A. In Ministry

Branch Supervisor II Resume

Headline : To obtain a career that will utilize previous job experiences, training and abilities within a fast paced and growing corporation. Responsible for timely compilation and maintenance of performance metrics for the facility and its personnel.

Skills : Microsoft Office, Computer, Sales, Customer Service.

Description :

    1. Analyze the work flow on an on-going basis to determine staffing requirements.
    2. Oversee/prepare work schedules for full-time and part-time MSR's to ensure proper service to members.
    3. Works closely with the management team in establishing short- and long-term operating, employee, and financial objectives.
    4. Works closely with management team members to provide leadership and direction for the Credit Union.
    5. Monitors progress on goals and makes adjustments in operations as needed to meet goals.
    6. Keeps management informed of activities in areas of responsibility.
    7. Interacts extensively with members of the Credit Union to develop and sustain rapport and positive relationships.
    8. Delivers prompt, efficient, and accurate service in the processing of member requests, concerns or complaints.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
ECE Foundations

Branch Supervisor I Resume

Headline : Secure a responsible position in the department of finance or revenue and serve as an accounting representative sharing breadth of experience, and abilities effecting employee and employer growth and success.

Skills : Customer Service, Inventory Management, Employee Training, Sales Management.

Description :

    1. Ensures the branch is open and ready to conduct business each business day.
    2. Assigns various operational duties as appropriate, to Head Teller and/or MSR's.
    3. Ensures appropriate cash level is maintained and orders currency as needed.
    4. Ensures quality service standards are maintained.
    5. Assists in ensuring the branch is in compliance and that prescribed security controls are maintained.
    6. Audits are required to be conducted in conjunction with policies and procedures.
    7. Review and approve daily overdrafts and approve checks.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
B.S. In Accounting

Branch Supervisor/Coordinator Resume

Headline : Detail-orientated with solid communication skills, Flexible team player who also thrives independently Can prioritize workload for maximum efficiency Excellent customer service and sales abilities.

Skills : Training, Hiring, Customer Service, Cash Handling, Management, Windows, Microsoft Office, Stocking, Scheduling.

Description :

    1. Executed customer transactions, including deposits, withdrawals, money orders and checks.
    2. Created strategies to develop and expand sales of services to existing customers to increase annual revenue.
    3. Rapidly and efficiently prepared customer and ATM cash and change orders.
    4. Organized, stocked and maintained the teller window area.
    5. Continued education on current banking products and services through online training Processed monthly Vault and ATM audits with a zero error rate.
    6. Coordinated daily cash reconciliation at a high-volume location.
    7. Maintained balancing record with high rate of accuracy.
    8. Prospected potential customers and opened new accounts meeting monthly quotas Created member account profiles on FSNB online banking program.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Pharmacy Program

Branch Supervisor/Manager Resume

Objective : Responsible for increasing growth and profitability of the branch office by developing and maintaining client relationships. The branch manager is responsible for facilitating a positive team environment and promoting solid recruitment and sales strategy.

Skills : Customer Service, Bilingual Spanish, Detail Oriented.

Description :

    1. Handled all day to day operations of the banking center.
    2. Scheduled all tellers and sales Associates for a seamless flow throughout the business day.
    3. Responsible for yearly, Quarterly and monthly audits, internal and external.
    4. Responsible for balancing cash vault and ATM on a daily basis.
    5. Responsible for the safety and security of the entire branch.
    6. Attended all meetings on audit and policy and procedure.
    7. Acted as customer service, new Accounts, teller and branch manager when needed.
    8. Responsible for hiring and firing tellers, if needed.
    9. Wrote all yearly performance review and requested salary increases.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
M.A. In Ministry

Branch Supervisor/Executive Resume

Headline : To obtain a challenging and rewarding position with a growth-oriented company offering an opportunity for advancement and professional development. Multi-dimensional background within the retail and banking arena also makes ultimately well suited for various projects.

Skills : MS Office, Windows 7 & 8, Basic Accounting, Fluent In German.

Description :

    1. Assist and respond to customer inquiries and complaints providing effective and efficient customer service.
    2. Responsible for creating an exceptional customer experience for all customers conducting teller transactions.
    3. Responsible for maintaining and overseeing quality control exceptions for new and existing accounts.
    4. Submit branch monthly reports to the manager on a timely basis.
    5. Train new personnel and assist staff by responding to operating questions as required.
    6. Responsible for operating a full-service teller window processing various transactions including business and consumer loan payments, IRA, CD, and savings bond purchases and redemptions, etc.
    7. Correspond and interact with back-office to resolve customer issues.
    8. Prove and ensure daily branch settlement reconciling any differences.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Accounting

Branch Supervisor Resume

Summary : Manages day-to-day activities of the branch, assuring that all functions are covered appropriately, orders are filled successfully, and all support processes are fulfilled timely.

Skills : Spanish Comprehension, Graphic and Interior Design.

Description :

    1. Responsible for branch (lending, member service, and teller line) day to day operations.
    2. In charge of hiring, training, and monitoring employees, performance reviews and pay raise decisions.
    3. Extensive knowledge of Banking Regulations and Consumer Lending.
    4. Branch contact person to the FBI and local police department, fraud prevention, and crime detection.
    5. Prepare and submit yearly budget for approval.
    6. Perform daily, monthly, semiannually, and annually branch audit on cash flow, vault, dispensing machine, employees transaction report, expenses spreadsheet, and other audit as required by law.
    7. Proficient in consumer lending, small businesses, and personal loans.
    8. Serve as the senior underwriter for the branch and back up for other branches.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Public Administration