Description :

1. Provided excellent customer service to both retail and replacement clients.
2. Processed rental agreements both manually and electronically and updated contracts accordingly.
3. Updated and filed daily reports of business for the office that was audited routinely.
4. Assisted in fleet management decisions to ensure our customers and business partners had vehicles ready when necessary.
5. Served as liaison between customers, body shops, and insurance companies during vehicle rentals to ensure any customer complaints or billing issues were resolved.
6. Protected company assets and cleaned and maintained company property.
7. Prepared estimates for rentals for customers and body shops according to their requests.
8. Established strong relationships with customers and body shops in order to increase business.
9. Utilized various office equipment including printer, fax machine, copier, scanner, and multi-line telephone.

Experience

5-7 Years

Level

Executive

Education

BA

Description :

1. Supporting customers by providing immediate assistance by delivering clean, presentable cars.
2. Constantly supporting the company goals by understanding and practicing company standards.
3. Maintaining the accurate and current reservation files to assist in customer satisfaction.
4. Managing and closing the monetary transaction to maintain a balanced transaction log.
5. Ensuring that all agreements are complete and suitable for customers and to company standards for corporate processing.
6. Receiving, directing and triaging all incoming calls to help provide excellent communication interactions.
7. Regulating the compliance of the branch by memorizing policy and participating in audits.

Experience

2-5 Years

Level

Junior

Education

BA

Description :

1. Coached and developed a high-performing team in a profit and loss environment, enhancing productivity.
2. Recruited and trained top talent, effectively forecasting staffing needs to meet branch goals.
3. Managed promotional campaigns and product initiatives, ensuring alignment with business objectives.
4. Fostered a diverse team environment, establishing clear objectives for branch success and employee growth.
5. Ensured compliance with bank policies and operational integrity, maintaining high standards.
6. Built and maintained strong relationships with small business customers, enhancing community partnerships.
7. Optimized team performance through resource allocation and development plans, driving accountability.

Experience

7-10 Years

Level

Senior

Education

College

Description :

1. Leading and mentoring a high-performing team to deliver exceptional client experiences.
2. Coaching staff to provide tailored financial solutions that enhance client satisfaction.
3. Managing risks by adhering to compliance and operational policies effectively.
4. Making informed decisions to mitigate potential risks and ensure operational integrity.
5. Executing strategic sales initiatives to exceed revenue targets consistently.
6. Driving growth through the acquisition of new clients and expanding existing relationships.
7. Fostering community engagement to enhance brand visibility and customer loyalty.

Experience

7-10 Years

Level

Senior

Education

BS

Description :

1. Led a team of 20+ employees, enhancing productivity through effective training and performance management.
2. Implemented strategic initiatives that improved customer retention by 30% over two years.
3. Managed branch operations, ensuring compliance with company policies and regulatory requirements.
4. Developed and executed sales strategies that resulted in a 40% increase in new client acquisition.
5. Monitored financial performance, preparing reports to identify trends and areas for improvement.
6. Fostered a positive work environment, promoting teamwork and employee engagement.
7. Collaborated with upper management to align branch goals with corporate objectives.

Experience

10+ Years

Level

Management

Education

MA

Description :

1. Administered over approximately 800 drivers nationwide.
2. Supervised accounts payable, accounts receivable.
3. Assisted with Branch Operations, human resource needs.
4. Arranged driver physicals and drug testing, trip reports, made sure all bills of lading and delivery receipts were properly scanned and entered into the system.
5. Handled all computer problems even to the point it meant that there were no breaks in the network.
6. Worked with existing clients and prospecting for new business.
7. Led branch staffs to sales and service position in the region through effective coaching and product knowledge training.

Experience

2-5 Years

Level

Junior

Education

Business

Description :

1. Provided administrative support to the entire branch.
2. Supported to the branch from the broker/dealer.
3. Acted as an extension of the Financial Advisors by continuing to build and solidify client relationships.
4. Processed payroll, employment taxes, manage deduction of taxes, health insurance, etc.
5. Processed all accounts payable and receivable.
6. Managed the office billing of all tenants.
7. Responsible for answering phones, following up on tasks, creating new accounts, and generating annual customized reports for each client meeting.

Experience

2-5 Years

Level

Entry Level

Education

Business Administration

Description :

1. Ran Daily Account review for Loan Renewals on the personal and Equity loan sides.
2. Reviewed credit reports to make final decisions for loan approvals on personal and home equity loans.
3. Trained employee to help advance career with company.
4. Helped to promote 2 employees to Branch Manager Positions Daily loan closings on personal and home equity loans.
5. Controlled profit and losses of branch on a daily basis.
6. Maintained daily collection calls and solicitations.
7. Conducted monthly audits for compliance for state and company levels.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Oversaw risk management of the financial center through daily federal compliance and consistent audits.
2. Evaluated balance sheet and profit and loss statements.
3. Recommended cost/expense reduction solutions.
4. Managed inventory and reviewed/approved fund requests.
5. Analyzed overdraft reports and recommended appropriate course of action to mitigate losses.
6. Provided guidance through daily meetings to increase the customer service score, credited with improving customer service scores from 72% to 92% within one year.
7. Guided branch team to increasing deposit base with one fiscal year.

Experience

10+ Years

Level

Senior

Education

Business Administration

Description :

1. Served as community liaison, revitalized and managed external relationships to facilitate organizational initiatives, leveraging communications and promote organizational efforts.
2. Improved overall internal and external communication, establishing rapport that encouraged support of and loyalty to products while promoting bank brand recognition.
3. Worked in conjunction with the corporate office to develop and execute local as well as company wide internal and external communication plans to develop narratives that conveyed information and stories to customers, employees and other stakeholders.
4. Developed pointed, cost-effective presentations to enabled the company to reinforce their story through communication, production, and action.
5. Revitalized struggling education program, benchmarking with leaders to strategically develop improvement plan based on specific needs for individual and organizational success.
6. Effectively partnered and communicated with stakeholders to establish standards, goals and update policies for program initiatives, building sustainable support for ongoing success.
7. Designed and implemented product numbering system for inventory control.

Experience

10+ Years

Level

Senior

Education

Bachelor Of Science

Description :

1. Evaluated business strategy, operations, and activities, and built targeted solutions to control costs and increase profitability.
2. Coordinated with credit union partners, board members, and upper management to negotiate successful merger deal.
3. Enhanced procedures and service offerings, including shortened loan process, and new auto loan rate structures.
4. Improved employee morale and customer satisfaction.
5. Saved 6% in annual costs through streamlining job descriptions and negotiating utilities.
6. Increased monthly loans by 10% on average.
7. Orchestrated branch Saturday closure, saving 8% monthly and improving employee morale.

Experience

5-7 Years

Level

Executive

Education

Business Administration

Description :

1. Responsible for training the Incoming branch manager, and assistant manager.
2. Responsible for Inventory control, Warehouse coordination with sale, shipping and receiving.
3. Responsible for RMA's and RGA's and IR;s with several dealers , vendors and MFG's.
4. Responsible for sales and consulting of GDO, RDO, access control systems, RFID, both Weigand and Ascii.
5. Responsible for order fulfilment, creating BOL's, sending and creating reports via MS office.
6. Responsible for proper storage of product, cycle counting, product transfers and customer svc.
7. Utilized Gemba Kaizen principle of continuous improvement.

Experience

2-5 Years

Level

Executive

Education

MS

Description :

1. In directed conjunction with Operations (Branch) Managers, provide oversight of all facets of program delivery including actively communicating with all administrative staff on a regular and ongoing basis.
2. Assisted Branch Managers in assigning, prioritising, and reviewing work assignments, acting upon personal leave requests, and scheduling appropriate staff coverage in each branch office to meet client and staffing needs.
3. Implemented of Quality improvement measures and monitoring and evaluating the outcomes of those efforts.
4. Ensured the RPM process is implemented in all Branch Offices.
5. Planned, developed and executed new and existing sales and marketing strategies designed to grow the business.
6. Ensured Branch scorecards are in place in every Branch and that goals are being achieved.
7. Oversaw and ongoing analysis of operations flow.

Experience

5-7 Years

Level

Executive

Education

Bachelors

Description :

1. Managed a rapidly growing and successful branch with an inventory of up to 300 cars and 5 employees.
2. Oversaw the successful and profitable growth from a level 2 to a level 3 (100k + month revenues) branch.
3. Started in the Trainee program and was quickly accelerated into a leadership position.
4. Signed second largest local account in branch history.
5. Resulting in the addition of 12-15 new rentals every week.
6. Assisted in the acquisition of 50 new cars to help improve utilization and expedite growth.
7. Worked out local deal with Nissan dealership and mediated between dealership and corporate controllers.

Experience

10+ Years

Level

Senior

Education

B.A. In Economics

Description :

1. Developed a network of automobile dealers and maintaining a mutual beneficial relationship with management and staff of these dealerships.
2. Provided a growing portfolio of quality automobile contracts and consistently meeting and exceeding production quotas.
3. Coached, developed and managed branch employees.
4. Attended community networking events.
5. Processed purchase orders, research low stock and receivables and process branch payables, and audit cash drawers.
6. Reviewed in-house contracts ready for funding, to assure adherence to all company and regulatory guidelines.
7. Managed and allocated resources across multiple projects, in the context of a single portfolio.

Experience

5-7 Years

Level

Executive

Education

BS In History