Patient Flow Coordinator Resume Samples

A Patient Flow Coordinator coordinates the care of patients in a medical emergency room. The job duties commonly listed on the Patient Flow Coordinator Resume are – coordinating the movement of patients, streamlining the flow of patients through admissions, focusing on the moving of patients through the treatment process, efficiently managing resources, ensuring effective admissions and discharge policies are in place, using software to monitor and evaluate processes and outcomes, leading the development and implementation of patient flow, engaging and steering teams, optimizing patient safety and experience, defining and communicating local patient flow objectives, and reporting in progress.

The most common skills and qualifications highlighted on eligible resumes are – experience in care coordination, strong analytical skills, compassion, empathy, the ability to travel and experience in care coordination, and clinical practices. A degree in the field of social work or a related health field is preferred.

 

Patient Flow Coordinator Resume example

Patient Flow Coordinator Resume

Summary : Working with a Patient Flow Coordinator that offers growth and advancement opportunities within the organization. Friendly oriented staff, with a safe and secure environment. Monitoring nursing unit and patient status to identify problems and needs. Counseling staff personnel and resolved problems with other nurse managers and Director. Identifying and confronting issues that affect the quality of patient care.

Skills : Microsoft Office, Outlook, Basic Excel, 10-key, Typing 55 Wpm, Medical Terminology, Anatomy, ICD-9 And 2012 CPT Coding Classes, Medical, Dental, And Vision Claims Payment Software, Data Entry, Document Scanning, And Importing, Medical Billing Software, Basic Quickbooks.

Description :

    1. Manage department in operation during, Director's absence when required.
    2. Assisted in coordination of Patient Transportation activities and services with other departments.
    3. Ensured compliance with policies and procedures for departmental operations.
    4. Resolved problems related to visitors, staff, or employee complaints.
    5. Resolved problems associated with Patient Transport Services.
    6. Identified problems, conduct research, resolve or make recommendations to direct reports.
    7. Ran daily operation department reports and schedules.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
GED


Patient Flow Coordinator Resume

Summary : To secure employment in which my skills will be utilized to provide the highest quality of service. The opportunity to join a growing organization that has need for a dependable and honest person. Communicating these concerns through incident reports and through the chain of command in the Emergency Department. Administering medications, and assisted in other direct patient care activities.

Skills : Microsoft Office, Customer Service, Cashier, Healthcare, Dispatch.

Description :

    1. Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
    2. Answered telephones, direct calls, and take messages.
    3. Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer.
    4. Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
    5. Computed, recorded, and proofreaded data and other information, such as records or reports.
    6. Completed work schedules, manage calendars, and arrange appointments.
    7. Reviewed files, records, and other documents to obtain information to respond to requests.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
High School Diploma


Patient Flow Coordinator Resume

Summary : Highly motivated employee who thrives in high-pressure environments. Excellent financial reporting, budget forecasting, management and team-building skills. Seasoned customer service specialist with background in providing advice on diverse customer situations. Results-oriented customer service manager with diverse background in management and customer service.

Skills : Microsoft Word, Excel, PowerPoint, Access, Dream Weaver CS, Camtasia , And Captivate 7.0.

Description :

    1. Coordinated transfers of patients among emergency dept, doctors' offices, and outside facilities.
    2. Provided clerical support and answer directly to the Nursing Supervisor and Nursing Administrator.
    3. Managed, updated, and maintained records.
    4. Trained of new staff and data entry.
    5. Maintained patients' sensitive and confidential information in accordance with HIPAA regulations.
    6. Communicated with other departments to provide speedy and safe patient care.
    7. Able to handled multi line phone system.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associate In Applied Science

Patient Flow Coordinator Resume

Summary : Patient Flow Coordinator is Working collaboratively to solve problems, improve processes and integrate services within the department and with other departments, Responding calmly and efficiently during crisis and/or emergency situations, Confronting and effectively deals with issues as they arise without disruption to the departments routine, Notifying appropriate colleagues of unsafe working conditions and takes appropriate action.

Skills : Planning, Developing, Notifying, Nursing.

Description :

    1. Performed the patient flow, transfer and bed management process for Lahey Clinic.
    2. Worked in compliance with Nursing Practice Guidelines which foster safe, cost effective and quality patient care.
    3. Performed bed flow functions and patient placement process, including operating and managing the electronic bedboard placement of patients.
    4. Optimized patient flow throughout the hospital by prioritizing admissions, transfers, and bed assignments.
    5. Maintained and displayed knowledge of current professional and clinical issues and practices through participation in a professional organization and certification in field of nursing. 
    6. Used evidence-based resources to implement necessary changes in the delivery of nursing care and/or nursing practice. System Coordination
    7. Linked departmental goals to organizations mission and goals.
                                Years of Experience
                                Experience
                                10+ Years
                                Experience Level
                                Level
                                Senior
                                Education
                                Education
                                High School Diploma

                                Patient Flow Coordinator Resume

                                Headline : Experienced Patient Flow Coordinator professional with strong leadership and relationship-building skills. Motivating with solid experience managing all levels of large scale projects, including budgeting and administration. Level-headed health professional that remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care.

                                Skills : Patient Flow Coordinator, Sales, Data Entry, Pharmacology.

                                Description :

                                  1. Responsible for managing and coordinating hospital patient flow while maintaining patient transport times of 20 minutes or less, conducting training and hospital operations according to Joint Commission standards, handling hospital support services issues, maintaining switchboard functionality; and managing transport office operations by: Managing hospitality services office and transport operations including patient transport, shuttle services, switchboard, and hospital information desk.
                                  2. Answered patient transportation calls and dispatching patients to the transport staff for transport.
                                  3. Handled human resource, staffing, and training issues.
                                  4. Functioned as liaison for patients and hospital staff to address complaints, questions, concerns or any other issues that occurred.
                                  5. Maintained hospital staff pagers.
                                  6. Conducted staff and manager meetings.
                                  7. Assisted with transport moves and other transport tasks.
                                Years of Experience
                                Experience
                                5-7 Years
                                Experience Level
                                Level
                                Executive
                                Education
                                Education
                                MS In Management

                                Patient Flow Coordinator Resume

                                Headline : Hispanic highly motivated professor who has earned the trust and respect of her students, their families, colleagues and administration for 18 plus years. Enthusiastic, versatile professional whom advocates a student-focused learning environment helping Special needs, Second Language Learners, English Learners and Emerging learners' literacy is the reason I became a teacher.

                                Skills : Microsoft, Phlebotomy, Electronic Medical Records, Customer Service, Medical Records, Cashier, Telephone, Patient Care, Customer Service.

                                Description :

                                  1. Successfully maintained position through three management transitions.
                                  2. Received calls from client for Support Services (Environment Services, Hill-Rom and Linen Services) and pass those calls to appropriate departments.
                                  3. Escalated 2nd and 3rd calls for requests to appropriate department manager on duty.
                                  4. Helped foster a sense of organization, responsibility, and ownership.
                                  5. Troubleshoot problems involving office equipment, such as computer hardware and software.
                                  6. Trained other staff members to perform work activities, such as using computer applications.
                                  7. Responsible for maintaining the flow of patients throughout the clinic as well as performing eye exams and data entry in times of increased.
                                        Years of Experience
                                        Experience
                                        5-7 Years
                                        Experience Level
                                        Level
                                        Executive
                                        Education
                                        Education
                                        MS In Management

                                        Patient Flow Coordinator Resume

                                        Summary : A dedicated and efficient professional with over six years of customer service experience, Service oriented professional with the demonstrated ability to multitask without sacrificing quality of work, Ensuring accurate and timely dispatch of transport requests; ensuring maximum staff productivity. Maintaining a safe, healthy, orderly, and pleasant work environment for staff; ensuring dispatch equipment is safe and in good, clean working condition.

                                        Skills : Technology Proficiency Proficient In Microsoft Office Products.

                                        Description :

                                          1. Led team in ensuring timely patient delivery for critical procedures, appointments and evaluation visits throughout the hospital and its annex buildings for approximately 400 patients a day.
                                          2. Instituted a culture of customer / employee satisfaction, service delivery excellence, and continuous improvements that elevated overall performance of teams.
                                          3. Efficiently used dispatching logic in prioritizing tasks and dispatching assignments to approximately 30 patient transporters.
                                          4. Managed an average of approximately 150 inbound and outbound calls per day, resolving patient complaints, input patient information and follow up calls when necessary.
                                          5. Consistently followed strict HIPPA guidelines to maintain patient's privacy and confidential information while documenting patient information in hospital system.
                                          6. Effectively worked in tandem with nurses and other support departments to ensure to maximize patient quality service and productivity.
                                          7. Function as liaisoned between patient transportation and other hospital executive staff by keeping open channels of communication between the transportation department via emails, phone calls and feedback survey analysis.
                                        Years of Experience
                                        Experience
                                        10+ Years
                                        Experience Level
                                        Level
                                        Senior
                                        Education
                                        Education
                                        BSN

                                        Patient Flow Coordinator Resume

                                        Headline : Self-sufficient, vivacious team player and highly motivated healthcare professional with a passion for caregiving and service. Adapting in care to patients of different socio-economic backgrounds, customer service, multi-tasking, dispatching, and resolving issues in high- pressured situations. Experienced in supervisory and managerial roles, along with administrative and clerical functions.

                                        Skills : Operations Excellence, Customer Service/Relations, People Management.

                                        Description :

                                          1. Responsible for the overall planning, organizing, and dispatching of in-house Patient Transportation in multiple hospitals located throughout the United States.
                                          2. Developed and promoted positive effective customer service relations with patients, patient family memebers, visitors and staff.
                                          3. Maximized staff productivity by ensuring accurate and timely delivery of patients, specimens, equipment and other patient related items.
                                          4. Ensured accurate and timely dispatch of transport requests.
                                          5. Planned, organized, coordinated and supervised functions and activities of Patient Transportation department.
                                          6. Resolved problems related to patient, visitor, staff or employees complaints or problems associated with Patient Transport Services and recommended and participated in the solution of on-going problems or trends.
                                          7. Continuously improved departmental performance through effective problem identification and analysis and resolved appropriately.
                                        Years of Experience
                                        Experience
                                        5-7 Years
                                        Experience Level
                                        Level
                                        Executive
                                        Education
                                        Education
                                        Certificate In Medical Assisting

                                        Patient Flow Coordinator Resume

                                        Headline : A Patient Flow Coordinator position as a healthcare associate with a facility that will enable me to represent my employers professionally and provide the highest level of comfort and care to patients, understanding and determining, explaining, and developing dispatcher logic and transporter activities; acting as a transporter when necessary.

                                        Skills : Excel, Word, Electronic Medical Records, Schedule Appointments.

                                        Description :

                                          1. Served as the first point on contact with patients entering the hospital for testing.
                                          2. Ensured all registration areas of the hospital were adequately staffed while sending relief to cover for breaks and lunches.
                                          3. Registered patients information including all demographical and insurance while also obtaining a consent to treat.
                                          4. Worked with physician officers to obtain the physician order.
                                          5. Worked with scheduling to work patients in that may be there on the incorrect date.
                                          6. Obtained precertifications and authorizations for procedures to ensure proper reimbursement.
                                          7. Worked incoming faxes and filled all physician orders l properly in the computer for upcoming patient testing.
                                        Years of Experience
                                        Experience
                                        5-7 Years
                                        Experience Level
                                        Level
                                        Executive
                                        Education
                                        Education
                                        BSN

                                        Patient Flow Coordinator Resume

                                        Headline : A self-driven and dynamic individual that possess great communication skills that have been acquired through personal relationships as well as those through professional interactions. Experienced with instructional design and process development. Special skills in multi-tasking, customer and peer relations, and problem solving.

                                        Skills : Microsoft Office Suite, Training & Development, Process Improvement, Self-Motivated.

                                        Description :

                                          1. Promoted to contracted position after two years as a Patient Transporter.
                                          2. Oversaw the Transporters to make sure that they were transporting patients in a timely manner and making sure that the patients had a pleasant stay while under our care.
                                          3. Took on manager responsibilities during time as a Patient Flow Coordinator due to the absence of a manager.
                                          4. Composed the schedule for the 40+ employees that we were responsible for.
                                          5. Maintained and analyzed databases that were used by the director, regional manager, and administrators of the hospital to gauge department performance.
                                          6. Created a PowerPoint presentation on a quarterly basis that summed up performance that was presented to regional manager and hospital administrators.
                                          7. Delegated patient care assignments based on nursing needs of each patient, the medical regimen and the qualifications and experience of nursing staff members.
                                        Years of Experience
                                        Experience
                                        5-7 Years
                                        Experience Level
                                        Level
                                        Executive
                                        Education
                                        Education
                                        Bachelor's In Business Administration