While the exact duties may vary from setting to setting, the Surveillance Agent will operate all surveillance cameras and monitor other equipment. A well-written Surveillance Agent Resume indicates the following duties – identifying infringements of the gaming regulations and house rules; completing all surveillance forms, operating all casino departments including gaming, slot, soft count, hard count and vault procedures; maintaining confidentiality and fraternization policies; and performing all related duties.
Summary of skills commonly found on the resumes includes the following – exceptional knowledge of all gaming operation phases; ability to operate all surveillance cameras and CCTV systems; deep knowledge and understanding of the company and department rules; good sense of making decisions and determinations relating to irregular activities. Any degree will be considered ideal for this role. However, relevant work experience and knowledge of different gaming will be useful.
Summary : Seeking to serve in a position where knowledge and skill will make a difference, a position where experience in leadership, customer service, administration, staff training, strategic objective execution, and accounting will assist in the growth of the career.
Skills : Microsoft Office, Game Knowledge.
Description :
Transitioned to the gaming industry, obtained requisite licensure, and served on the loss prevention team of a prestigious resort facility in the primary historic area.
Monitored all patron and employee activities via closed-circuit television.
Specifically oversaw main entrance and exit points as well as high-value and high-volume gaming locations throughout the complex.
Fulfilled essentially the same responsibilities as in the current position.
Electronic monitoring and surveillance, safety program administration, and participation in special investigations of suspected crime.
Formally recognized by executive teams of the casino and loss prevention program for key personal contributions leading to the saving of multiplied thousands of dollars annually.
Prepared detailed documentation and reports for cooperative exchange with regulatory personnel and agencies.
Experience
10+ Years
Level
Senior
Education
BS
Surveillance Agent I Resume
Objective : Excellent client relations skills, ability to deal with upset clients. Enjoy working with people and especially enjoy encountering an unhappy employee, helping them, and having them leave a happy customer.
Observe casino or hotel operations for irregular activities such as cheating or theft by employees or patrons, using audio and video equipment and one-way mirrors.
Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.
Act as oversight or security agents for management or customers.
Relevant equipment, policies, procedures, and strategies to promote effective surveillance operations for the protection of people, data, property, and institutions.
Monitoring/Assessing performance of other individuals, organizations to make improvements or take corrective action.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Being aware of others' reactions and understanding why they react as they do.
Abilities Combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Experience
2-5 Years
Level
Junior
Education
BS
Surveillance Agent-Temp Resume
Objective : An experienced Surveillance Agent for more than 4 years, highly organized and can multitask in a fast pace work environment.
Demonstrate familiarity with controls for every CNE department and position, gaming and non-gaming.
Able to evaluate and identify variances from established standards, and document and report these variances.
Respond to phone calls for Video Review requests, Non-Compliance questions, observation requests, Gaming, Security, Human Resources, and outside agencies.
Maintain proper chain-of-custody and storage procedures on all video evidence, physical evidence, and reports generated or maintained by Surveillance.
Testify or attest to the accuracy of, or information in, a report or video.
Maintain strict confidentiality and standards of conduct concerning Surveillance matters and job performance.
Provide surveillance of the gaming areas for possible cheating, theft, non-compliance of Gaming Policies or Tribal/State/Federal Regulations, and criminal acts.
Experience
2-5 Years
Level
Junior
Education
Diploma
Surveillance Agent II Resume
Headline : Seeking to pursue a career that correlates with a business background, professional skills, and rapport with the public, as well as provides opportunities for growth and advancement.
Skills : Microsoft Office, Game Knowledge.
Description :
Provided consistent working rapport with several outside departments to assist in coordinating functions to maintain the company's reputation and assets.
Partnered with Game protection specialists to continually improve capabilities and to attempt to create a universal interest within the department.
Distinct knowledge and interest in Table Games and understanding of day to day operations within the facility.
Developed a clear and present understanding of Title 31 within the state of Indiana.
Given consideration for a supervisory role within the department.
Established the ability to identify and report procedures and pay errors to applicable parties to maintain the integrity of rules and guest satisfaction.
Displayed a consistent desire to grow and develop skills used within the department to further assist in day to day functions and game protection.
Experience
5-7 Years
Level
Executive
Education
HS
Assistant Surveillance Agent Resume
Objective : Surveillance Agent is responsible for surveillance operations, including the use of covert surveillance and monitoring technology. The Surveillance Agent will monitor and report on the location, status and activities of targets.
Skills : Office Management, Microsoft Office, 10-key data entry.
Description :
Observed for the presence of undesirables on the premises including; observance for safety hazards and reported immediately.
Detected and reported all instances adversely affecting the Casino, and surveyed the operations of the cashier's cage.
Monitored audio, video and, digital recording of activities in the count/vault room.
Detected and reported suspected cheating, theft, embezzlement, or other prohibited activities occurring in the gaming facility, count room, and cashier's cages.
Immediately notified the supervisors, managers, and the agency upon the detection and/or confirmation of illegal or prohibited gaming activities or unusual activities monitored.
Performs related tasks as required by the surveillance department supervision/management.
Communicate with security agents, submitted daily reports and interacted on a daily basis with riverside sheriffs department.
Experience
0-2 Years
Level
Entry Level
Education
Diploma
Surveillance Agent Resume
Headline : An experienced Surveillance Agent and well trained in Identifying potential risks using Casino knowledge and common sense in high-stress Situations. Have expert training and superior problem-solving tools necessary to serve and protect.
Skills : Microsoft Office, Communication Skills, Leadership, Regulatory Compliance, Organizational Skills, Time Management Skills.
Description :
Acquired and maintained a strong knowledge of casino operations and procedures.
Maintained strict confidentiality due to the sensitivity of accessible information.
Conducted daily sweeps of sensitive, as well as generally occupied areas.
Performed daily audits on various employees in order to ensure federal, state, and tribal gaming laws, policies, and procedures were adhered to.
Maintained a daily log of casino operations as well as all cash movements across the Casino floor.
Wrote daily incident reports of policy violations, suspicious activity, and criminal acts.
Ensured that all employees adhered to all policies from MICS, STICS, TICS, local, state, federal, and tribal law.
Ensured that all surveillance equipment was present, functional, operational, and accounted for.
Experience
5-7 Years
Level
Executive
Education
BA
Surveillance Agent Resume
Objective : Surveillance Agent with 4+ years of experience is now looking to obtain employment with a progressive company or government agency, to begin an exciting and rewarding career.
Skills : Leadership Training And Development.
Description :
Implement PA Gaming Commission policies and regulations in accordance with state laws, as well as monitor patron activities for signs of cheating or theft.
Maintain a 24hr video reconnaissance within all areas of the property and closely observe a target game, staff members and/or customers.
Have a detailed understanding of all department policies and procedures.
Monitor and confirm that all employees working the casino floor are following their standard operating procedures for their specified department.
Assist the State Police with criminal investigations by obtaining video coverage that can be used in court.
Complete accurate, timely reports on all incidents that occur within the property.
Maintain a thorough knowledge of local and state laws, as well as the property's internal controls.
Experience
2-5 Years
Level
Junior
Education
Associate
Surveillance Agent-Shift Leader Resume
Summary : Seeking to obtain an entry-level position in your company to learn, train, and master the company's guidelines to be successful. A hard worker who strives to reach goals whether it's a team effort or a one man's job.
Responsible for all Electronic Video and Audio Systems to Observe and Monitor Guests and Employees for any violations and to report them as required to The Division of Gaming as needed.
To ensure safety and security to guests as well as employees.
Performing with specific deadlines under pressure.
Demonstrating good time management and organizing and prioritizing work during a 12 hour shift.
Handing time-sensitive and Difficult Surveillance Investigations.
Conduct surveillance operations utilizing cctv and digital media surveillance equipment.
Proactively safeguard and protect client assets through clandestine surveillance operations for illegal activities.
Experience
10+ Years
Level
Senior
Education
HS
Jr. Surveillance Agent Resume
Headline : Responsible for Implementing and ensuring compliance with the organization's guest/employee/property safety and protection standard which covered the full spectrum of disciplines.
Skills : Itrak For Report Writing, And Daily Log Entries. Biometrica.
Description :
Conduct routine surveillance filming, review videos, and document suspicious activities and behavior throughout casino and gaming areas.
Investigate suspicious activity observed or requested from various departments.
Review videos and document specific slot and table game jackpots, guest complaints, and variances in all departments.
Monitor Table Games, Casino Cage, Soft Count, and various POS terminals, as well as all personnel, employees on the casino floor and back of house areas.
Operate CCTV/digital equipment to conduct surveillance.
Maintain strict confidentiality for the company when conducting observations and investigations.
Write and prepare daily reports and log entries.
Maintain evidence by preparing and saving video files.
Experience
5-7 Years
Level
Executive
Education
BFA
Associate Surveillance Agent Resume
Objective : A determined person and is willing to learn new skills for the career, is now seeking employment with a company where one can use talents and skills to grow and expand with the company.
Skills : MS Word, MS Office, Safety, and Quality Control Seminars and Workshops.
Description :
Adhere to all policies and procedures for the enterprise.
Surveillance of gaming employees, patrons, facilities, grounds, and property.
Ensure the safeguarding of casino assets and liabilities from internal theft and illegal activity.
Monitor CCTV digital systems that provide appropriate surveillance security for Casino/table games/cage/restaurant operations.
Ensures all equipment is working properly and efficiently to ensure security and Safety for internal and external personnel and property.
Utilize computer and software programs to record daily entries, audits, and incidents.
Multitasks while utilizing surveillance equipment and dispatching/interfacing with Slot/security and tribal gaming personnel.
Experience
2-5 Years
Level
Junior
Education
Diploma
Executive Surveillance Agent Resume
Objective : Looking for a challenging position where skills in analytics and leadership will be utilized, want to provide the ability to combine Navy education/training along with management and customer service skills to a company on the rise.
Skills : Forklift Certified, MS Office, Public Speaking.
Description :
Reviewed video footage and found cage errors after a reported overage or shortage.
Assisted the secret service, via the State Police, with counterfeit currency investigations.
Assisted in filing suspicious activity reports following Suspicious Activity Reporting for Casino guidelines.
Reviewed and adhered to Gaming Control Board regulations regarding casinos.
Completed reports using iTrak detailing all investigations and other surveillance activities.
Presented cases with relevant information to the general manager and lawyers to assist in the decision making the process.
Designated the priority level of multiple incoming calls to determine which would be addressed first.
Experience
0-2 Years
Level
Entry Level
Education
MA
Video Surveillance Agent Resume
Objective : Responsible for monitoring all storing locations for physical security, alarm situations, property theft, safety awareness, and loss deterrence, Responsible for documentation as required by company policy.
Detected persons engaged in cheating, theft, and embezzlement of company assets.
Observed and detected violations of internal controls, law, and regulation.
Observed and detected suspicious persons and illegal activities.
Through on-the-job experience gained a thorough knowledge of all casino games, gaming functions and cheating methods.
Developed a thorough knowledge of all other casino departments' policies and procedures, including table games, slots, cage, soft count, hard count, and vault.
Developed a thorough knowledge of all surveillance equipment.
Assisted the department in providing a safe environment for all guests and employees.
Experience
2-5 Years
Level
Junior
Education
BS
Surveillance Agent-Part Time Resume
Objective : Looking to work in a premier organization this allows ample opportunities to apply skills, to grow and to contribute in the most effective manner by being a key and an effective team player.
Skills : Minor Surgical Procedures, Vitals CPR/AED/First Aid Certified, Ear Irrigation, Billing & Coding, Medical Record Management, Microsoft Office, EKG Medical Terminology.
Description :
Observed, monitored and recorded all activity occurring in the casino area and recorded observations in writing as required.
Recorded events in table games, slots, cage, hard and soft count.
Know the basic strategy of all games and the count(s).
Performed duties in compliance with company standards and gaming regulations.
Communicated with Casino, Cage, Security and Slot Management with any relative information.
Presented self in a professional manner possessing a team attitude at all times.
Performed all other related and compatible duties as assigned.
Experience
2-5 Years
Level
Junior
Education
Diploma
Surveillance Agent Resume
Headline : An enthusiastic and detail oriented manager adept in analysis, prioritizing, problem solving and in the resourceful team production of quality results. With a proven ability to multitask, efficiently directed and coached an integral team of staff in a consistently diverse and fast-paced environment.
Skills : Safety, and Quality Control Seminars and Workshops.
Description :
Utilizes necessary equipment, to identify, record, document and report illegal, suspicious or unusual activities occurring on the property.
Maintains a working knowledge of all rules and regulations of the Gaming Commission, and ensures strict adherence to the same throughout the property.
Protects casino assets and gaming integrity, through the consistent, thorough monitoring of all activities on the property, particularly in the gaming floor.
Supports other employees, supervisors, and management, with regard to the protection of assets in their respective departments.
Maintain surveillance daily shift logs, procedures violation reports and incident reports maintain a thorough operational knowledge of the digital surveillance media system.
Investigating undesirable guest behavior, cheating attempts, team member activities, and all gaming activities.
Using CCTV, PTZ, and synectics to monitor gaming floor, food, and beverage outlets and property.
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