Order Management Specialist Resume Samples

Description :

1. Liaised between clients and internal groups such as sales, sales engineering, project managers, installation and finance to ensure client satisfaction.
2. Gathered/Reviewed legal contracts before the actual shipping process.
3. Trained all new hires and create process and procedure documentation.
4. Analyzed regular status reports for clients and team members with the use of business objects.
5. Initiated a plan to migrate the current manual processing system to an electronic-based method.
6. Obtained information required to process the order (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts).
7. Submitted quote requests for management approvals, and consult with product teams, trainers, and systems support to identify service-impacting issues.
8. Managed and resolved external & internal queries relating to quote/order status, client account information.

Experience

5-7 Years

Level

Executive

Education

BA

Description :

1. Ensured that all orders have a positive lead-time and appropriate order processing procedures are followed for rush orders.
2. Managed the service side of customer relationships including escalation, implementation, and execution of carrier EDI onboarding.
3. Conducted regularly scheduled status calls with the customer to discuss significant service topics and to review available service offerings.
4. Efficiently processed orders received via telephone, EDI, Fax, and email in order to ensure on-time delivery to customer location.
5. Negotiated directly with external customers, to identify solutions and resolve issues which negatively impacted any aspect of the order to cash cycle.
6. Coordinated status of all orders with sales and prepared RFPs, promotional material to secure new business and up-sell existing accounts.
7. Synchronized movement of the chemical through the production cycle and reduce costs by 25%.
8. Increased sales 10% by providing consultation to accurately assess customer objectives.

Experience

5-7 Years

Level

Executive

Education

BA

Description :

1. Manages all communications between overseas vendors and Planning, Merchandising and Sourcing departments.
2. Directly contributes to a 40% increase in overall company growth.
3. Coordinates and enhances the production tracking processes; build strong relationships with foreign vendors.
4. Creates and submits purchase orders for the furniture buying group.
5. Negotiates manufacturing MOQ's, lead times and ship windows.
6. Facilitates weekly meetings with Sourcing, Inventory and Merchandising teams.
7. Implements improved process flows, newly create or restructures pre-existing reports, trains employees to streamline universal job functions.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Processed exceptions and customer service requests from other departments and business units in an appropriate manner.
2. Contacted and follow up with customers to resolve billing issues.
3. Negotiated concessions with customers using company supported means to reach a mutually satisfactory resolution with the customer keeping all 3 stakeholders in mind.
4. Acted as the point-of-contact for other departments and business units for resolution of billing situations.
5. Identified recurring problems and provide input for a possible resolution to prevent future re-occurrence.
6. Responsible for the manufacturing plant reaching its top-line schedule and meeting quarterly end revenue.
7. Implemented improved process flows, newly create or restructures pre-existing reports, trains employees to streamline universal job functions.

Experience

2-5 Years

Level

Junior

Education

BBM

Description :

1. Validated and processed routine product and service purchase orders submitted by regional customers.
2. Expedited, order tracked and Ad-hoc reported.
3. Interact with manufacturing, various service groups, marketing, and finance, engineering, sales, and shipping to resolve all issues.
4. Coordinated special requests and gain approvals.
5. Complied with customer contract requirements in the order management process.
6. Interacted daily with international customers, vendors, all freight forwarders daily to answer all inquiries, issues, and complaints regarding their orders.
7. Coordinated schedule of manufactories and shipping companies.

Experience

2-5 Years

Level

Junior

Education

Technician

Description :

1. Processed and managed equipment orders for the Monitoring Solutions division.
2. Worked with sales staff, managers and manufacturing to ensure the prompt delivery of all products.
3. Continually met and exceeded expectations in both quality & cycle time metrics when booking orders.
4. Maintained an order accuracy of 96.05% compared to a team average of 90.26% and a team goal of 90%.
5. Continually praised for speedy response time and clear communication skills to both internal & external stakeholders.
   
6. Received multiple awards for going above & beyond to meet customer's needs, and the ability to provide creative solutions to complex problems.
7. Processed monthly turn inventory reports ensuring service levels were imported from month to month and year-end.

Experience

7-10 Years

Level

Management

Education

BS

Description :

1. Ensure compliance with all company and business policies and administer all open sales orders and ensure appropriate order flow.
2. Manage all communication with all sales department orders and process all customer orders and shipment of products and ensure optimal practices for all processes.
3. Prepare and update various sales orders through the appropriate SRS ticket system and provide an update on all CAS orders.
4. Monitor all vendor performance and evaluate all orders and provide all required approvals.
5. Verify all order lines and prepare order reports on an everyday basis and manage all shipments.
6. Respond to all inquiries for all status orders and resolve all customer issues and prepare an efficient schedule for projects.
7. Train and prepare transition teams for international placement and implementation.

Experience

5-7 Years

Level

Executive

Education

GED

Description :

1. Effectively execute the strategic financial and operational objectives as established by the respective team supervisor.
2. Coordinate work of sales department with production and shipping department to implement fulfillment of contracts.
3. Effectively process customer orders, returns, and expedited order fulfillment to improve the level of customer service.
4. Coordinate and support Sales, Administration, Marketing and Field Sales Reps, to ensure the timely processing of all orders.
5. Define, revise and implement processes and procedures to improve the efficiency of the order entry process.
6. Manage customer requests for information and basic technical assistance, providing the highest level of customer service and support.
7. Manage post receipt order activity, (i.e. delivery date or delivery terms changes, quantity, item deletions, and additions).

Experience

7-10 Years

Level

Management

Education

Associates

Description :

1. Customer service and technical liaison between the client, sales team, and configuration specialists.
2. Managed the order entry process by taking responsibility for the order upon receipt of order and keeping the responsibility of the order, even after in the customer's hands.
3. Developed an efficient and timely method of order entry, always following SMI guidelines and adhering to SOX compliance.
4. Focused on customer service, with special attention to direct customer requests and customer satisfaction.
5. Researched issues relentlessly and produced results in a timely manner.
6. Adapted easily and learned processes quickly, always keeping abreast of changes in processes.
7. Received positive feedback regularly from coworkers and customers.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. On-boarded new customers to ordering platform.
2. Developed project plans or each ordering cycle and executed them.
3. Designed and created fleet vehicle specifications based on internal and external customer requirements.
4. Diagnosed technical issues within the ordering platform and partnered with IT to resolve.
5. Provided post-ordering analysis and vehicle specification reports.
6. Pitched out to visiting customers and prospects on system capabilities and strategies.
7. Assisted with special projects: database clean up and new update rollouts.

Experience

7-10 Years

Level

Management

Education

MBA